Goodyear Auto Service

Jan 23, 2025

Manager here is nice but I made an appointment online for 8:30am. They said they didn’t get the appointment until looking further into it and realized I did book one. They said they were double booked somehow? but would get me in. My appointment was at 8:30am so I could get in and out quick. I was then told it would be 2 hours to do the oil change. It’s currently been over 3 hours and I still haven’t received my vehicle. Would not recommend this place unless you can drop off your vehicle for a full day.

Jan 09, 2025

Great service! Very friendly!

Jan 06, 2025

In this garage, it’s really horrible to go to ask them for anything to do in your car

Jan 06, 2025

My car came back with 2 cracks in the windshield that weren't there before. I purchased an alignment, and it came back arguably worse than I came in with after I replaced my steering components. Recently, my car was making a clunking sound, and after chasing the problem, I found that these guys didn't tighten up my inner tie rod. It was completely loose! So my wheel alignment was all for nothing, and a loose tie rod could easily harm myself or others on the road.

Jan 06, 2025

Read the reviews and do not go here. They are not honest. My Model Y tire was flat and they told me it was not repairable (it clearly was) and had to be replaced. They charged over $600 for a replacement. This is way above market rate.

Jan 06, 2025

The service is great and the service manager Andy was professional, courteous and understanding. The prices were also quite reasonable. 😊👍

Jan 06, 2025

Went in to get a tire replaced and Andy and Ana got me in and out taken care of cheap and easy. They even replaced one of my lugs and stud that wasn’t working properly. Can’t wait to bring my car back in for an alignment soon! Thank y’all so much for being my trustworthy quality car stop :)

Dec 06, 2024

Ana and Andy are so helpful and very transparent about the work they’re doing on our vehicles. I started driving for Lyft this year in 2024 and I am very satisfied, every time, with the regular maintenance scheduled by Lyft through Goodyear! The staff here are courteous, friendly and very diligent efficient people working to resolve our automobile issues. I will continue to drive for Lyft because they are a productive company and because of Lyft, I will continue to bring my car to Goodyear here in good ole Austin. Yes:)

Dec 06, 2024

I recently had a very frustrating experience at this Goodyear location, and I would strongly advise anyone considering their services to proceed with caution. Over the course of the last two months, I have visited this shop multiple times in an attempt to have a single part fixed on my vehicle. Despite my repeated visits, the issue remains unresolved, and the level of service has been consistently poor. Each time I returned, I was met with a lack of communication among the staff. No one seemed to have any record of my previous visits, and it was clear that they hadn’t coordinated internally. On several occasions, I was told the parts hadn’t been ordered, despite assurances that they would be ,and I left each visit with no clear answers or updates. The final straw was when I scheduled an appointment, only to receive a call just 10 minutes before I was due to arrive, telling me that they could not fix the issue after all. This level of disorganization and unprofessionalism is simply unacceptable. While the customer service was polite, it became clear that the staff lacked the necessary communication and follow-through to properly service my vehicle. I will not be returning to this location and would not recommend it to anyone looking for reliable and efficient auto repair. If i could i would give Negative star ratings

Dec 06, 2024

Y’all NEED better and more professional employees. Carmax needs to replace these people. Have gone numerous times to get one simple thing fixed, and have yet to, from the men to the only woman they got there working are completely unprofessional. CARMAX GET BETTER HELP WHEN YOU READ THIS They’ve fixed some stuff but that don’t mean they get a green flag, numerous times we were told from Andy that he did not have our car info when we told him and his crew numerous times The employees do not care about customers here. The only girl working there makes me sad because I’m a woman and I thought I could count on her since she will more than likely understand but nah she’s like everybody there. Please get better employees, get y’all’s stuff straight y’all are messing with peoples life’s at this point, whatever system y’all got going on is about to end I promise you. Do better for the universe sake.

Nov 06, 2024

Came in to get a leak in my tire patched. Was told there would be a 2 hour wait, so I asked if I could schedule an appointment for the next day. When I arrive for my scheduled appointment, I'm told it would be 3 hours... What's the point of an appointment? Guess I'm going to Discount Tire from now on.

Nov 06, 2024

If I could give negative reviews, I would. These people are completely incompetent. I took my car in for preventative maintenance (oil change and tire rotation). Not only does my car now make a grinding sound, it started smoking on the highway. I took it to a Firestone and sure enough, the idiots at Goodyear forgot to put the oil cap back on. Do not take your car here unless you want to risk thousands of dollars in damage. Oil is absolutely everywhere in my engine, potentially causing permanent damage. Useless people who don’t know how to do their jobs.

Nov 06, 2024

Took my tire in to get patched. I waited 2 hours for them to tell me it wasn’t repairable and that I needed to buy a new tire. As you can see from the photo, it’s obviously patchable. They were just trying to sell me a tire when I didn’t need one. Nice enough folks but unfortunately they are not honest. I left and took my car to Tires 2 You and they patched it up for free no problem.

Nov 06, 2024

Walked in hoping to ask a simple question, but the reps seemed too busy doing nothing. Won't be coming back.

Oct 06, 2024

Excelente atencion, hablan español. Hacen una revisión general del auto y te dan las mejores recomendaciones.. Hay ambiente agradable para esperar. Los Mecánicos te brindan mucha confianza. Los recomiendo

Oct 06, 2024

Good tires

Oct 06, 2024

Thank you Jay for taking care of our Acura MDX!

Sep 06, 2024

OK, visiting from another country it can be a bit worrying about where to go to get a flat tire fixed. Ana and the team were supportive of my situation and gave quick, efficient and cost effective service. Thanks so much.

Aug 06, 2024

Ana (Manager) was my first welcome and saw me through the whole process of getting multiple tires and alignment for the best price and so quickly. She was just the sweetest and most helpful/knowledgeable, as well as her crew. She was also super communicative as we decided on prices and services. I left with my car running better for things I didn’t know were related and having just the best experience. Many smiles, much thanks!

Aug 06, 2024

Good service,Andy is a really helpful and a nice person,

Aug 06, 2024

My friend had catastrophic brake failure on her car. She had a car packed solidly full of equipment to set up for a tea party that she was presenting: trays, tables, teapots, biscuits inner car, her breaks failed driving there. She got there, and they were kind. Enough to stay not open, but they had somebody stay there and watch the car. Well, I ferried her supplies to the event, in 2 or possibly 3 trips. the service guy. Stay there with the car until we got everything out and moved, and they were quite polite aboutShe had a car packed solidly full of equipment to set up for a tea party that she was presenting trays, tables, teapots, everything biscuits in her car. Her breaks failed driving to the event . She got there, and they were kind Enough to stay not open,( after hours) but they had somebody stay there and watch the car. While I ferried her supplies ( in my small honda) to the event and 2 were possibly 3 trips The service guy stayed there with the car until we got everything out and moved, and they were quite polite about it.. . They were kind enough to keep somebody there after their closing hours for us.

Jul 06, 2024

I can not begin to brag enough about this location and management!! Top notch customer service! I have walked in with no appointment and have been attended to immediately! The store manager Ana Miranda is beyond professional and always goes over and beyond for every customer (including myself) that walk in her store. I hear her how attentive she is to her customers that call in. Her mechanics are all knowledgable of their trait, properly trained, polite and courteous. The waiting lounge and bathroom areas are well kept and the coffee station is always well stocked with several options for coffee/tea drinkers. I highly recommend this location hands down!! Sincerely, Beyond pleased customer

Jul 06, 2024

They tried to communicate with me even if it took little longer than the estimated

Jul 06, 2024

Very frustrated to say the least! My daughter is having issues with her car not starting. She scheduled an appointment for this past Friday. I called them after she scheduled it and asked them if they took Acima, they replied with yes. I informed them also that she’s brought her car to several mechanics and they’ve never been able to figure it out. The assured me that they wood. Well Friday morning she brought it in. They did a diagnostic which didn’t show anything. They did let her know she would need a new battery. That’s the one and only call they made to her. Sher, herself had to make several calls to them asking about an update. They would always tell her they’d call her back, which they never did. They informed her Saturday they don’t know why her car won’t start so she called this morning which is Father’s Day! She called them again and they said her car is ready. She arrived at 1:45pm. When she told them we were paying with Acima the employee got very upset saying out loud to her “it would’ve been nice if they were told that up front, which they absolutely were from her her and myself. He then said he hates when he has to do other peoples job!! He took approx 45 minutes to change payment to Acima? Dont understand why that was. My daughter was very upset as she has plans for Father’s Day and didn’t know what was taking so long so she called me. The text from Acima was sent to me. So I could complete the transaction, I clicked on it but for some reason it kept freezing on me to where I couldn’t complete it. I decided to just use a credit card so she could get her vehicle and leave. That took 10 MINUTES!!! I explained to him she needed to get her vehicle and leave asap. That did not matter. Eventually it was proccessed to where she got her car and left. I would not recommend this company to anyone. They do not complete what they say they will do! They do not keep you updated and take forever to get your car out of there. What a horrible and stressful experience we had here!

Jun 06, 2024

Friendly and no-nonsense staff, excellent mechanics on the back end. They let you know exactly what's up with your car and will even find coupons for you. They're just that great

May 06, 2024

Waited almost 2 hours and no work with appointment.

May 06, 2024

Went there 2 times and neither time was my car better when I left. Based on my experience, this place is trash 🗑

Apr 06, 2024

Brandon and crew were awesome! Fixed my blinkers and oil change very quickly.

Apr 06, 2024

Came here with my partner to get her tire patched. Simple enough, right? After an hour, one of the techs came back with a laundry list of services needed, all unrelated to the tire we came in for. It's clear they were trying to get more money from the simple tire repair because they told her that her oil levels were "really low" even though she got an oil change a month ago. (We checked for ourselves once we left and the car's oil life is at 80%) We arrived at 10 AM and didn't leave until 12 PM, after being told that it'd take them 25 minutes to start on her car. We waited two full hours for them to patch a tire...I'm sure if we'd gone elsewhere it would've taken 30 minutes at best. These dudes are scam artists that love to dillydally on the clock. Save yourself the frustration and try a mom & pop shop.

Apr 06, 2024

These people can charge you over $300 to tell you a repeat check engine light is just a loose gas cap. Lazy shop that is great for oil changes some days.

Mar 06, 2024

I went there for the fuel system cleaning service for my Honda Accord. I had fixed up the appointment; however, they still made me wait for more than two hours. I was the last person leaving their shop on Saturday. The staff wasn't cordial at all. I wasn't impressed by their service.

Feb 06, 2024

An awesome team and a high quality experience!

Feb 06, 2024

Great customer service and auto service. Brandon took care of us and our vehicle same day. We would recommend them to anyone. Friendly staff and trustworthy mechanics are hard to come by, but this Goodyear location definitely earned our trust. Thank you.

Feb 06, 2024

Grossly overcharged above market price for standard services (oil change and cabin air filter change) and manager took over a month to get back to me despite me calling in every week. After finally getting them to admit their disservice, I was willing to look over everything but they are forcing me to come in-person to get a refund even though I won’t be able to for a few months. Are we not living in 2023? Can we not conduct simple transactions? Poor service all the way from the sales floor to management. Bottom line, would definitely not recommend this store. I would hate for my mother to visit the store, and I worry about the elderly who naively accept their charges. Find somewhere else.

Feb 06, 2024

I came in here for the most standard nail puncture in my tire... and without any knowledge of mileage or tread measurement, they said I need FOUR NEW TIRES... These tires haven't even gone 25K miles. I took it somewhere else - $25 patch job, totally fine. Do not go here - I can't imagine the amount of customers they have taken advantage of, unknowingly. Any senior citizen would have probably agreed with them and paid $900 for a new set. Makes me sick

Feb 06, 2024

My first time coming and I'm hooked, the service was very professional with my oil change. Only took about 45 mins so they're fast!

Feb 06, 2024

Took my car in for just an oil change and left with a battery that no longer worked. Battery and alternator were replaced 2 years earlier and never had an issue since. Goodyear claimed the battery needed to be replaced but could offer no explanation to why a relatively new battery would suddenly stop working. Do not go here unless you want to be ripped off and pay for problems created by the mechanics.