Gerber Collision & Glass

Jan 07, 2025

Very professional & happy with the work that was done.

Nov 07, 2024

Terrible customer service. Would not recommend.

Sep 07, 2024

Helping to take a vehicle here to get repaired. Needs a bumper replacement and sensors replace and calibrate. This is a small business. They were polite here . Will keep you updated on progress. Highy recommended by the insurance companies. At this time I will give a 4 star

Feb 07, 2024

Friendly staff.

Feb 07, 2024

Got my estimate and a day to drop it off

Feb 07, 2024

Had a fender bender, and they stuck true to thier word. Fast, friendly service, that goes that little bit extra mile. Nice communication between everyone, too!

Feb 07, 2024

Long time to get estimates

Feb 07, 2024

They can't get their act together. After a week called and was told it would be maybe 3 weeks before they could be doing any adjustments.

Feb 07, 2024

They keep you updated on how the repair on your vehicle is going. They do the job right. They also do a excellent and great job. Your vehicle looks great.

Feb 07, 2024

They were supposed to do some body work after another driver hit me. Fix my door replace my running board ect..took 3 weeks get my vehicle back just for my driver side speakers to no longer work and my driver door paneling to be pretty much be falling off..i got stuck in my car and had to climb out the other door just to get out one night bc it got stuck and would not open which led to the panelling having to be removed completely just so i can have use of my door only to find all of the clamps/clips are broken...

Feb 07, 2024

We went to Gerber because the insurance company said to do so. I cannot honestly recommend them as I did not have a good experience. Deadlines were pushed back multiple times, and they were not easy to get a hold of, also had a lot of issues with returning calls. I was not happy with the service.

Feb 07, 2023

Amazing 5 star custom service from Brittany Garrett! Because of her, I recommend this business hands down! She went above and beyond to get me and my family taken care of. Thank you Brittany! You are a breath of fresh air in a world full of Karen's!

Feb 07, 2023

Friendly receptionist never have problems getting taken care of.

Feb 07, 2023

Great staff and friendly

Feb 07, 2023

If I could leave a negative star I wound. Brittany at this location is incompetent, rude and classless. They had my car for 6 months following a collision. The day I picked up my car, I noticed they had somehow cut the material on my sunroof cover. Brought it back. Later that same week, all 6 of my cars engine failure lights came on, along with the other dashboard lights. Brought it back. Brittany said it just needed the oil changed. My car was 3 weeks old at the time of the collision, and how they didn’t know to changed in the 6 months they had it is a mystery. Picked it back up, same recurring problem. Now the car dealership has it. The problem is that THEY DID NOT INSTALL O-RINGS AT ALL when they removed the gaskets while “fixing” my car, so it’s leaking oil and air, causing this problem. Called up Brittany again. She not only refused to take responsibility for her obvious incompetence, but she proceeded to speak/yell to me in the most disrespectful, rude, tasteless and offensive manner anyone has ever spoken to me before. How this woman has a job in customer service, or even a job period, is amazing to me. Now that this Business is being sold to Gerber, so hopefully they will remove this person from their company so that no one else will ever have to endure the abuse, the incompetence, and the utter classless customer service I have ever experienced in my life. Do not use this company until they revive and revamp their staff and competence in auto repair. You will only lose valuable time, money and peace of mind when dealing with Brittany or this business as long as they allow her to work there.

Feb 07, 2023

No comment

Feb 07, 2023

The experience was just OK not bad or exceptional.

Feb 07, 2023

They have always done a great job on my car.

Feb 07, 2023

We got our truck fixed here, it was some minor body work to the passenger side fender and a decent dent to the back door frame work. The whole thing only took a few days and my husband was very glad to have his baby back😂

Feb 07, 2022

Always fixed my cars and did an amazing job when I have auto claims

Feb 07, 2022

Got text messages when they started the work on my tundra. And through out the repair. Thank you car craft for a job well done.

Feb 07, 2022

They put things together great.

Feb 07, 2022

Very good work on my vehicles. Good with the paintless dent repair. I recommend Collision works highly. *On maps it has the wrong name of Car Craft Auto Body*.

Feb 07, 2021

PLEASE READ BEFORE YOU GO HERE.. We took our car in for hail damage was given a 5500 estimate plus the 500 co pay (all this is through Geico, "Geico recommended company"). Cool no problem, so we set everything up and drop the car off. They told us it would take 5 days to fix, bare in mind we have a rental car that we only got for those 5 days. So 5 days comes and goes and no car, we call because they put info in with the insurance company that they have been communicating with us... very untrue!! They never called us once, not even to let us know it was going to take longer. Soooo 15 days later after calling over and over just to get the run around, the car is ready for pick up... We picked up the car today, they didnt fix the cracked windshield like they said they would from the hail damage (they tried to use filler and that didnt work so they're claiming it's from a "rock" now), the whole inside of the car around the doors and trunk have huge DEEP scratches/chunks down to the metal, the trunk doesn't open right now just makes a bunch of noise when you open and close it, the whole inside has tons of dirt and grime all over the ceiling, dash has huge scuffs, trim literally fell off the passenger side back door on the way home. They claim to "guarantee" there work but we showed them before we left only to get another BS story. So they dont guarantee anything!!! We're refilling a claim against the company as the customer service is not acceptable and there "guarantee is VOID", literally zero communication throughout this process, they plug BS in for the insurance company. They're more concerned about a payment than customer service. NEVER again, my 6500 check for my other vehicle will NOT be going to these thiefs/liars. I work hard for what I have! These people just take advantage of others by luring in customers with promises they dont hold up to. Take your own chance with this company if you want, I'm just trying to let other people know what this company is all about.

Feb 07, 2021

They answered all my questions and did the best they could with my truck

Feb 07, 2021

This is the 2nd time a vehicle needed repairs. I love the way this business operates. The professionalism, customer service, quality, GRACE of the staff is well above board. I am extremely grateful for each member of this team.

Feb 07, 2021

This place is absolutely awe full! Will never bring a vehicle here again nor will I refer anyone. Horrible customer service!! Didn’t finish on time, pushed back the due date three times causing even more money out of pocket! Never again. They don’t even deserve one star! If there was a button for Stinks..... that’s what they would be!!

Feb 07, 2021

Very Good Service

Feb 07, 2021

Didn’t need major work done but they did a great job. I will be visiting them with my project!!

Feb 07, 2021

Excellent damage repair and customer service! The primary reason I rated them 5☆ was they gave me a date of completion and met it!

Feb 07, 2021

Great body shop in Lawton OK, very professional and polite. Great service and better people.

Feb 07, 2021

My car was finished earlier than expected. I am happy with the results and would recommend this place for anyone who needs bodywork or paint done.

Feb 07, 2021

They done an amazing job on my Jeep they always called and kept me updated on what all they were doing and when it would be ready and the day to come pick it up the only problem i had that made me and my hubby so angry is someone smoked in it and it has never been smoked in before now it stinks we could smell it right when we opened the door i had detailed it before i dropped it off so disrespectful!