Gerber Collision & Glass

Dec 06, 2024

Beware this autoshop. My vehicle had a minor rear end collision and they refused to fix it. They told me it was a total loss even though I was able to drive the vehicle with working signal lights. An estimated $7.5k repair and they refused. I was forced to sell the vehicle, suffer a $20k debt from a vehicle loan, lose my employment as a rideshare driver, and eventually forced to live in poverty because they decided my vehicle wasn't worth their effort. Response to Owner: Figure it out yourself. I'm sure you can afford it.

Oct 06, 2024

Great and friendly place. One of the only places in town that gives you the time and explains everything well.

Sep 06, 2024

These guys helped me out in a pinch. Very nice and accommodating. Highly recommend.

Jul 06, 2024

Please don’t take your car here. I have took my car there six times since July when my car got hit a hit-and-run my insurance paid $7000 and the last time I took my car they end up gluing my bumper on now it’s falling off again this is a brand new car 2022 Apex Corolla and then they say it was my driving that did it I drive perfectly fine. I’ve never been in an accident ever. 😢

Jun 06, 2024

Did great job on car

Jun 06, 2024

So my son gave me this 2008 Crown Victoria it was really faded out and it needed a really good buff and wax. So I took it over to Gerber collision center in Bullhead city and they have a service there called Bodyworks glass detail, and sublet services. Let me tell you what, they did such an amazing job on this car. I highly recommend their services. This car looks utterly brand freaking new just gorgeous. Look at the pictures and that’s a 2008 crown Victoria. Thank you, Debbie Isaac Robert thank you so much. I couldn’t be happier. I am so happy with my car.

Apr 06, 2024

In the very unfortunate circumstance of a traffic collision, the staff at Gerber will do their very best to make things go as smoothly and as quickly as possible to help your family with your repairs and/or insurance claims. They are kind and compassionate and do a very good job of helping you to see the brighter side of an awful event. I'm just so thankful my son nor I were not hurt in either of the accidents that brought us to Gerber. Because that's what really matters. Cars can be replaced, people can't. Thank you, Isaac.

Mar 06, 2024

My car was in an accident, other guy's fault, and their insurance company sent me here. Front left bumper and side panel. I could not have been more satisfied. I thought they were professional and run a clean shop. Got the car back pretty quick. They even washed it. (Could have been waxed as well, as the car looked pretty shiny). And I believe they even cleaned the inside. I did read some of the other reviews before posting this, and all I can say is maybe sometimes insurance companies get in the way...Mine was through Farmers, zero problems.

Mar 06, 2024

They leave the cars with swirls after painting and if you don't ask to fix they'll leave it that way. Also we're busy people. My son car was done there and they left the tire pressure monitor not reset. Tires show 0 on all tire pressure. They Also drained the battery on the key. None of that was a problem till after they worked on the car!

Mar 06, 2024

Wonderful wonderful customer service scheduling for repair on Monday everything seems to be okay so far

Feb 06, 2024

Busy place

Feb 06, 2024

Don't use this shop if you value your time and the shops promise. I made an appointment in advance which did not honor. When it was time for pick up they did not honor their word for arranged pick up. To top all that there is a paint drip in the work, really. The office staff was very cavalier with the lack of professionalism on the shops side. They did complete the job in the two week time frame (with the drip). The only reason I used them because they are a preferred provider from my insurance, the lack of follow through on Gerber Collision will be relayed to the insurance company.

Feb 06, 2024

Everything went smoothly and it took less time than estimated. Very pleased

Feb 06, 2024

Great service, Office staff is courteous and very knowledgeable.

Feb 06, 2024

Isaac did an amazing job getting my grand mothers car fixed

Feb 06, 2024

Once I got my car back I was hearing rattling noises coming from my car which turned out to be my splash guard that wasn’t put back right and it fell out from the left side. Also I got my car still damaged from the sides which has dents. They only fixed mild damages in the front for $1500.

Feb 06, 2024

This is an addendum to my previous review- I am so sorry that you have to deal with terrible insurance companies such as Liberty Mutual. Once I traveled to your shop, on multiple occasions, I was able to eventually put the pieces together regarding the time necessary for my vehicle evaluation. After I received your initial text notification indicating that the inspection/repair process had begun, and then I heard nothing after that for way too long, I did not realize that the insurance company had In fact established gag-order regarding work on my vehicle, which was remarkably frustrating and confusing. When the vehicle was initially delivered, I was informed that there was no one available to perform the inspection which was initially "not a good sign". I do hope that you have a successful year and that corporations like LIBERTY MUTUAL don't drag you down too much, and cause inevitable drain on customer satisfaction regarding their insufficient and heartless claims adjustment process. I would also like to potentially suggest that you find a way to increase the size of your customer parking cubicle . After a long wait, I am now satisfied that you provided sufficient inspection services and your endeavor to manage customer satisfaction is duly noted.

Feb 06, 2024

This shop has had my car for approximately 7 days. When are you going to be able to complete the collision estimate that you promised. How long does it take to diagnose a car that has been smashed beyond recognition?

Feb 06, 2024

Very professional and service was excellent.

Feb 06, 2024

Went here to get my moms car repaired and all they did was repaint the broken parts. Absolutely mediocrity. Will be hearing from my representative.

Feb 06, 2024

Complete scam artists. I have never Been more upset.took my car apart and did not put it back together..charged me to put it together.just for an estimate scam .scam.i will give bad reviews as long as I live

Feb 06, 2024

Not a good place .

Feb 06, 2024

Our experience with Gerber collision especially Issac at the bullhead Az Gerber was excellent! He went above and beyond customer service. Our insurance was trying to screw us over and total our car when it wasn’t any where close to needing to be totaled. He was the best advocate we could ask for, he was fighting our insurance company and would not let them take our car because he knew what they were trying to do was wrong. I would definitely recommend them a million times over to ANYONE that needs body work. Make sure you ask to talk to Issac! Thank you again Issac you’re the best! Thanks, The Sherman’s

Feb 06, 2024

Stay away from this place at all costs. Accident happened in July... took vehicle in September. Was well over a month to get vehicle back and when I did it was incomplete, dirty, and missing parts. The reason they gave was UAW strike. So here we are again to put the parts that were missing on vehicle. They said it'll take a day and a half. Nope! Going on 3 days and haven't heard anything from them to come get it and now they are closed for the weekend. Original estimate was around 3500 but final bill was over 10k! Tell me how you underestimate that amount for damage that wasn't that major. This is also an approved vendor for AmFam insurance... telling you don't go here. What good is a lifetime warranty if they never fix it correctly. UPDATE... went to Gerber collision and glass after I had to call them to get an update on my vehicle. Was told your vehicle is complete and ready to be picked up... Well guess what I get there and after waiting 15 minutes for them to bring the vehicle out to the front for review I see the only parts they installed was the power wagon decal and stripe along the door. Was still missing the window trim, inside door trim, and rubber roof trim... apparently they forgot to order those parts even after I was told that all parts we're in and ready for install. So the truck is still not complete. Truck was still dirty from black smears which look like grease but more than likely is rubbing compound from buffing. Take note of this review because this will be you if you bring your vehicle to this place. 4 months after dropping it off for repairs and STILL not completed after being paid. There is absolutely no excuse or reason why someone should have to deal with this buffoonery however if you like aggravation and false promises then Gerber Collision and Glass in Bullhead City, AZ is the place to be.

Feb 06, 2024

Walked in for a estimate, was greeted by the front desk person and was helped with getting things started, then met with Isaac whom did my estimate and was very helpful, i received the estimate in less than 30 min. I am pleased with the service.

Feb 06, 2023

Awesome and quickest place to get your vehicle in and done

Feb 06, 2023

Be careful working with this company they are only looking out for the insurance companies they have relationships with they do not care at all about getting your vehicle fixed back to the way it was before the accident do not trust them talk to a lawyer

Feb 06, 2023

Came in with deep scratches on the bed of my truck. They were checking the damage, and revealed that they would buff out, and they did. They were honest!

Feb 06, 2023

Car was damaged on both sides and front. They did an excellent job. Just like new. Very impressed with repair work and completion time.

Feb 06, 2023

From the moment we walked into the building to drop our car off until today when we picked it up top notch service! The people are amazing and the work speaks for itself! The repair was done a lot quicker than expected, they worked with Enterprise to make sure we had a vehicle and even detailed our car and washed the windows! This was repair done through an insurance company and it was an easy process. We have a small second repair we want done paying cash and will definitely be back!

Feb 06, 2023

I asked for a estimate and they never called me back. When I called they're only excepting insurance claims. That's servicing The community

Feb 06, 2023

Needs Better Customer Service Representatives. No Immediate Parking for Accessible Customers. Everyone Seemed Irritated.

Feb 06, 2023

Told me they could do the repair on my Mercedes, and then booked me 3 months out. The day I dropped the vehicle off, they told.me.they weren't going to do it. Not mad they chose not to, just irritated they waited 3 months before telling me.