Genuine Automotive

Jan 24, 2025

Don’t come in here, this guy doesn’t know. Over charging you for work but still doesn’t fix problems I wouldn’t take my bicycle there for him to fix a flat tire He fixes my Car don’t ask me for When I come back he shows me the bills , I have to pay and after 1 month, the same problem Be careful with this guy

Jan 24, 2025

I’ve been there November, he charged me $1200, guaranteed for 3 months and I come back to him for same problems he wants $900 more , this guys is not good , just want money,money 😭😭😭😭 i come another place in Santa Clara there thay charge me $40 , I give him all the bills this Quan 4098 Monterey charge me the last 5 months $2500 Santa Clara owner says, he charge to much and to much, that’s not the price Maybe he like to do that’s with lady Don’t come here give him money FREE

Oct 06, 2024

Very capable and friendly auto repair shop. The give you an honest quote, repair your car quickly, and charge you a fair price.

Aug 06, 2024

Disappointed and OverchargedI recently took my 2007 Mercedes-Benz C230 to Genuine Automotive for an oil leak issue. After a thorough inspection, they provided me with a quote of $3,340.18 for several repairs, including the replacement of the oil filter housing, serpentine belt, engine belt tensioner, and several other parts.However, suspecting that the quote was excessively high, I decided to get a second opinion from another repair shop. To my surprise, the actual problem was just a faulty cap for the oil filter. The cost to fix this issue was a mere $21.I am extremely disappointed with Genuine Automotive. Not only did they misdiagnose the problem, but they also attempted to charge me an exorbitant amount for unnecessary repairs. This experience has led me to question their honesty and integrity. I strongly advise others to seek a second opinion before committing to any expensive repairs at Genuine Automotive. This kind of business practice is unacceptable, and customers deserve better.

Jun 06, 2024

Really fast tire repair. Very polite and great communication over the phone. Highly recommend.

Feb 07, 2024

Un profesionalismo y buen servicio!!! Lo recomiendo!! Muy bien trato!!!

Feb 07, 2023

Fair price, good service!

Feb 07, 2023

These guys are so nice. Trustworthy and knowledgeable. They explain everything and often go out of the way to be helpful. I've been going here for many years now since I moved to this area 10 years and 3 cars ago. Very good service and polite.

Feb 07, 2022

Quan takes good care of our cars

Feb 07, 2022

Satisfied customers

Feb 07, 2022

This shop had messed up my car engine before. And the owner is kind of very rude....

Feb 07, 2022

Very fast and professional. Will definitely be going back

Feb 07, 2022

服務一流技術到家👍

Feb 07, 2021

my Catalytic Converter was stolen, got repaired, requested of ordering the CAT protective and installed. Everything looked good and nicely handling. Friendly staffs. Highly recommending

Feb 07, 2021

solid services

Feb 07, 2020

DO NOT COME HERE! DO NOT COME HERE! DO NOT COME HERE! THEY ARE SCAMMERS AND DO NOT CARE ABOUT YOUR SAFETY! DO NOT COME HERE! It's best to keep shopping around. They are in a bad neighborhood and just try to steal your money! They don't know anything about cars. They tear your car up and then want to charge you more money. They are under new management and the son and father are just scammers. They stripped my oil pan and let me drive off the lot with bad tires. They do not care about safety! They only care about collecting money from the customer. In addition, they refused to acknowledge they did anything wrong. I will not be returning and advise others to keep shopping around.

Feb 07, 2020

Dropping off vehicle. Nice people

Feb 07, 2019

Honest Mechanics

Feb 07, 2019

the best auto shop..

Feb 07, 2018

Me gusta porque hace buena comida y es un buen lugar

Feb 07, 2018

Simon is excellent. He has invested in the very latest equipment. I found out that the dealer was sending my Corvette Z06 Carbon to have the tires done at Genuine because they have the latest equipment necessary to do those large low profile tires. They really care about quality and are knowledgeable. I'm now taking my Porsche Cayenne GTS there as well. Highly recommended.

Feb 07, 2017

Highly Recommended for Auto Pros: - Free wifi and TV to enjoy while waiting - Good location: big parking with Burger King and supermarket next to - Reliable and honest service: They check car carefully by driving and open with special lifting tool - Courtesy customer service: Nice and friendly phone staffs and car technicians - Accept appointment or walk in but appointment is recommended - Affordable and competitive price with clearly price table Cons: - Sometimes it is busy so if you walk in you expect to wait. Therefore, appointment is alot better

Feb 07, 2017

stay away from this place. Unless you want to overpay or have more issues with your car than before you brought it here. Be aware!!

Feb 07, 2016

Bad place, the price is extreme high and the wait time is so long. People are working like they are watching television. They said that they will repair my friend car for $1500. He went to other place and did it with just $450.