Ford Service Center

Jan 23, 2025

Dealt with service center multiple times for various issues. Not once was the staff courteous or willing to help with kindness. I always received the attitude of what can you do for me, rather than what can I do for you. Not how “service” should be handled to achieve repeat business and maintain good customer satisfaction. They honestly just don’t care about the customer. I’ll be going elsewhere.

Jan 06, 2025

Great service in a timely manner.

Dec 06, 2024

Very hard to get an appointment. Sometimes rude.

Nov 06, 2024

You don't even deserve 1 star. First I don't care what my problem on car was. You told me I needed a 200.00 battery and my battery was new. People should be able stay with their car watch what mechanics do to their cars. I bought a new battery in December. I told the lady how start the car when I dropped it off. No one listens to woman. Ford sold a car they knew had transmission problems. Now my car won't move. Instead filling landfills with junk make better vehicles. Hire less people. And make better cars. Battery test good.

Oct 06, 2024

Beverly Lang saved you guys for us. I actually was not super happy with my initial service. They rebuilt my clutch and because they knew we were in a bit of a bind. They reused old parts without asking. I definitely would’ve rather have paid a few hundred more dollars with such an expensive job as it was then save a few hundred dollars. Although, I will say that they had good intentions. However, we had to get a copy of the invoice and they operator Beverly Lang went above and beyond to help us out. Even learning her way around to help us herself when everyone else was busy. She checked into make sure we were all set after and I just really appreciated it.

Oct 06, 2024

High quality service

Jul 06, 2024

Top notch customer service and experience provided! Deb gave excellent hospitality.however, I did not get the other two people names that made sure I was well taken care of but I was provided a very warm and welcoming experience when serviced in the service department on 06/06/2024

May 06, 2024

One of the best in the state! Thanks for taking care all the needs for the 2016 Ford Fusion

Mar 06, 2024

Prompt, efficient. Friendly… great experience

Feb 06, 2024

Between scheduling an appointment for earliest available time slot (2 weeks out) to then waiting over 3 weeks for a transmission to be repaired, this was highly frustrating experience. While it was "free" due to warranty, I still was out nearly $2,000 for a rental car for over a month.

Feb 06, 2024

Service was completed quickly.

Feb 06, 2023

Great service pretty quick.

Feb 06, 2023

Excellent service

Feb 06, 2023

Friendly..quick..clean!!

Feb 06, 2023

I always receive an amazing service here. Thank you so much guys.

Feb 06, 2023

No wait, excellent service

Feb 06, 2023

Refused to fix tire with nail in. Don't think they really wanted to do it. Fixed it myself.

Feb 06, 2023

Very friendly people

Feb 06, 2022

Average for a dealer service department.

Feb 06, 2022

Best service department Fors has in a dealer. Call serive directly. If you call and select to schedule, you get a mother working from home with her crying kids in the background trying to schedule and giving you incomplete answers because she's not at the dealership and has no idea what is going on.

Feb 06, 2022

Bought a used F150. Sales department was great, especially Bryan Parsell, so I liked that. I would definitely NOT use the service department though. I took the F150 back there three times to have an issue with the parking break sticking fixed. At the end of my third visit, I walked out to the truck, which they had supposedly just fixed, & the parking break stuck again the very first time I applied it, while I was still sitting on their lot. To make matters worse, they told me I'd have to pay another $210+ on top of what I had already paid them to fix the same problem. I don't think they had even correctly diagnosed the problem, but they wanted me to pay more & more money to fix it. Go to a private mechanic or the service department at a different Ford dealership, but do not have repairs made here.

Feb 06, 2022

Excellent service and follow through. Eric and the team are awesome and they that gel so nicely. We will go nowhere else now for car service and repairs.

Feb 06, 2022

Good technicians,good service writers, pleasant, professional. Don't oversell

Feb 06, 2022

Logan is awesome!

Feb 06, 2022

Passing through Cinn, car trouble, was treated first rate, car fixed and on my way. Thank you Woody Sanders Ford !!!!!!

Feb 06, 2022

So so

Feb 06, 2022

They do good service

Feb 06, 2022

They do good work, though it can be difficult to reach someone.

Feb 06, 2022

Tom Ballinger our salesman and Andy was just awsome to work with. Great enviroment. I highly recomend if you need a vehicle go to KINGS FORD !

Feb 06, 2021

We needed recall work done. To make matters worse the actual problem that the recall would fix occurred (our door would not stay closed). Our local Ford dealer wanted to schedule us a week out. We couldn't wait this long so we called Kings Ford. They got us in the same day with no hassles. A loaner car was provided as well. The following day we got our car back without any further delay. Thank you Kings Ford!