Flow Hyundai of Charlottesville - Service
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Review highlights
"Receptionist was knowledge"
"Friendly and efficient service department Waiting area is clean."
"First, I walked in and encountered Vicki at the desk."
Overview
Categories
Auto repair shop, Auto glass shop, Auto restoration service
Phone number
Call: (434) 245-4132Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 6:00 PM
Friday
7:30 AM - 6:00 PM
Saturday
8:00 AM - 1:00 PM
Description
The Service Center at Flow Hyundai of Charlottesville offers comprehensive Hyundai vehicle care. Our dedicated team of certified technicians is committed to ensuring your Hyundai vehicle receives exceptional service and maintenance. From routine oil changes, tire rotations and brake inspections to more complex repairs, our state-of-the-art facility is equipped to handle it all. We utilize the latest diagnostic tools and genuine Hyundai parts to ensure the longevity and performance of your vehicle. With our focus on customer satisfaction, we strive to deliver efficient and reliable service that exceeds your expectations. Rest assured, your Hyundai is in capable hands at Flow Hyundai of Charlottesville.
Reviews (15)
Sep 06, 2024
Everyone was very nice and made my visit very pleasant
Sep 06, 2024
I brought my 2017 Tucson in for the first time for a knocking noise in my engine! I am very leery of dealerships due to past experiences. But since I had an extended warranty I had no choice. I was pleasantly surprised. First, I walked in and encountered Vicki at the desk. She was exceptional! She was courteous and took tithe time to put me at ease. As it was the Friday before Labor Day so I was thinking if they couldn’t fix it I’d be renting a car. She explained that they had loaners so if they couldn’t fix it today or had to order parts I would not be renting a car! Second, the car was fixed that day for a very reasonable amount of money. She explained that when another dealer had put in a new engine before I bought the car had not done it correctly and that I would not have to pay for that mistake. Other things did need to be fixed though and were for a very reasonable amount! Vicki restored my faith in dealerships! She is a huge access to your company. She deserves a raise as she goes above and beyond for customers! I will definitely return when needed! Thanks!
Aug 06, 2024
Just the other week, I brought in my 2017 Hyundai Accent in for a few recalls that needed to be taken care of. My appointment set up went smooth and when I arrived there, everyone was very pleasant. I had an approximate wait time of 3 hours and they got everything done in half that time! Really great service all the way around. The waiting room area was comfortable as well.
Jul 06, 2024
no one answers phone and if they do still cant get appt.
Jun 06, 2024
Couple weeks ago my key fob is broke so I bought a brand new one and went to flow Hyundai and they did a great job reprogramming my new remote and it works great even didn't inspection for free and Daniel Cole was a great service advisor want to say thank you to flow honey for doing a great job for replace my key fob
May 06, 2024
Friendly and efficient service department Waiting area is clean. The service advisors are friendly and honest! Highly recommend!
May 06, 2024
What a great EXPERIENCE!! I was traveling through Charlottesville on my way home to SC, when my 2022 Sonata Check Engine Light came on and began running rough. I called the local store and spoke to the Service Manager Ray Persian. He immediately said bring it in. I arrived at noon...When the techs came back from lunch, Ray got someone on it. After diagnosing a defective injector and a 4-hour repair, these guys got me back on the road to South Carolina!! Of course this was not the plan, but Ray and his team with Bruce the advisor made it easy for me! I made it home later than expected, but hey....I was home!! Big shout out to Ray and his team!! Well, Done!!
Apr 06, 2024
Went in for oil loss recall. Staff friendly and so far so good
Feb 06, 2024
Nice
Feb 06, 2024
Our Hyundai Sonata has been at the dealership for a month with no end in sight. Service keeps saying the parts aren't in yet, but a month really. Is it because the transmission went bad after only 50,000 miles and with a 100,000 warrantee they will have to replace the parts for free? I asked for a loaner but none was available. This is taking too long
Feb 06, 2024
Our Sonata has been in for service for 40 days now, several computer issues with a new one uncovered every time one is supposedly resolved. The staff are always nice and polite but I don’t believe they are equipped to handle the repair. I have asked for a weekly update but have been ignored and now my calls and messages are ignored. I wish I had towed my car to the dealer in Harrisonburg instead.
Feb 06, 2024
Popped in first a recall and steering wheel lock without an appointment, and they were able to get me sorted.
Feb 06, 2023
ALWAYS! Top Service. Sarah is always on point and service oriented.
Feb 06, 2023
Receptionist was knowledge
Feb 06, 2023
The young lady who answered the phone did a knock out job. Our local dealer wouldn't even answer. She went over the entire engine recall process and the likelihood of a covered repair. Michelle, Amy something like that was her name.