Firestone Complete Auto Care

Jan 31, 2025

Got a new tire, Hillary helped me out and she was very nice and pleasant. thank you Hillary!

Jan 31, 2025

Leaking antifreeze, they fix it and excellent job. I love this place. Special mention Joe service manager excellent job

Jan 31, 2025

Today I came in for a tire replacement service. I incorrectly thought my appointment was confirmed, but the schedule was actually full. Thankfully the staff were able to replace all of my tires just a few hours later and the service was completed in one hour. I recommend their service, another tire company tried to charge me $85 higher than Firestone. I informed the lady that I chose them over their competitors. You're amazing, thank you for helping me the same day! I was adding air daily for a week to one tire and my spare wasn't good. They fixed my spare tire too.

Jan 17, 2025

Amazing service. Thank you to the Firestone team for having my vehicle completed and ready in a timely manner. I will definitely be a returning customer and will pass this experience on to my friends and family. Thank you again for your great service!

Jan 17, 2025

The manager Crismery and staff are HONEST, INFORMATIVE, KIND, and EMPATHETIC I would recommend to anyone that wants a stress free experience.

Jan 17, 2025

The staff was very professional, pleasant, and knowledgeable. I felt safe leaving my car with them.

Jan 17, 2025

The wheel alignment service provided was acceptable, maybe a 4. However, upon payment, I was sold on getting a CFNA Firestone credit card, in exchange for a discount. The CFNA Credit Card service is terrible. They make mistakes, they are arbitrary and they adversely affected my credit. No amount of rebate is worth getting the credit card - refuse the card, and if you have one, cancel it.

Jan 07, 2025

Amazing customer service was in a jam and they were very understanding. Helped me real quick super sweet I will be returning based on this alone

Jan 07, 2025

Great customer service.

Jan 07, 2025

Qualified technicians Friendly service No up charges This is a busy location. Schedule an appointment if you can!

Jan 07, 2025

Super honest. Efficient and explained s warrantees and available services.

Jan 07, 2025

Very professional, friendly and not a long waiting time.

Jan 07, 2025

What a joke! They don't honor their warranties and are beyond rude.

Dec 07, 2024

Best office personal EVER! Professional, kind and knowledgeable. The mechanics were working heads down and I could see a high level of competency!

Dec 07, 2024

Busy garage means consistent quality services. Professional repairs and competitive prices on Tires and Firestone have an earned proud American business history.

Dec 07, 2024

Crystal was very professional and knowledgeable. She really took her time explaining the different tires and plans the were available.

Dec 07, 2024

Very capable and dependable car repair. The team gives reliable information about your car repair needs. Fair pricing, too.

Dec 07, 2024

Was traveling and got a flat. Had a tire shipped to them and they took care of the rest. Fit me into a busy schedule and had me back on the road in and hour. Super nice and accommodating.

Nov 07, 2024

Great customer service, staff is always willing to help.

Nov 07, 2024

I would bring your vehicle elsewhere. It’s a burn and turn kind of operation, they didn’t bother to check my main point of concern for bringing in my vehicle. Terrible service. Paid for a full inspection for check engine light on. Brought up a concern of a part that was visibly loose and shouldn’t seem to be able to have any play with it multiple times that they refused on 3 counts to even inspect it. If I break down later this week, I’ll know why.

Nov 07, 2024

If I could give this place a zero I absolutely would! I usually take my car to Nissan for my oil changes and leave with NO issues! I decided to give Firestone a try since I figured it may be quicker and I recently bought tires from this store. After getting my oil change at 7am, my car was shaking and turned off on me by 2pm! I’ve NEVER had these issues before. I knew IMMEDIATELY it was caused by the my visit to this Firestone. When the other reviews say you will leave with more problems than you came with, BELIEVE THEM! Chris (if that’s her real name) is the rudest! She comes out saying that they didn’t cause the problem and how do I know the issue wasn’t there before them? Obviously, bc I don’t have this issue until AFTER my visit with you all! They will gaslight you and say you are the problem. She continues to say that I would need to now go to Nissan and bring them proof that they caused this issue with my car. As I’m explaining to her I had no issues before my visit she continue to speak in a rude tone, waving her hands around, and saying there’s nothing they’re going to do bc it’s my issue. She then walks away hassle with an attitude and yells at them to bring my car around as if she’s the big boss of the shop. I was livid! The one with the glasses brings me my key, watches it fall to the ground and then walks away. This must be a dream bc I have never received any worst service than this! DO NOT WASTE YOUR TIME or MONEY!

Nov 07, 2024

Manager Chris Mary was courteous and very helpful. She let me know other issues needed to be addressed before an alignment.

Nov 07, 2024

Service is always prompt and exceptionally professional. Chrismery and her team always provide flawless service; I've been taking our cars there for years.

Nov 07, 2024

The customer service experience was excellent. I was treated with the utmost care and attention and felt truly valued as a customer. I look forward to shopping here again for all my car needs.

Nov 07, 2024

This Firestone location was phenomenal. The customer service was great, everyone is friendly. Service was timely and everything was thorough. I would recommend to anyone and I will be back for future maintenance!

Oct 07, 2024

I brought my vehicle in for an oil change, tire rotation/balance and to see if the air conditioning system might need some Freon. The mechanic phoned me and said there was a lot of oil near the A/C and he would need to degrease it first, then place dye in it and check for leaks. I said to NOT do anything, just do the oil change and tire service. He agreed. I get the car back later in the afternoon and now the air conditioning is blowing completely WARM air! When I left it at the shop it was blowing cold air, not EXREMELY cold, but cold enough where driving was comfortable. Now it looks like they damaged the A/C and made a minor issue much, MUCH WORSE! I can't afford to replace the A/C and the car is certainly not new, but it was running okay before this visit. So, thanks Firestone for ruining the A/C for me! I will be sure to tell people to avoid this location like the plague!

Oct 07, 2024

Very pleasant personnel and they try to please

Oct 07, 2024

Good service and I got a new set of tires exchanged pretty quickly. Prices were reasonable and I am happy with the job done. They weren't extremely pushy with the extra work my car needed so I appreciate that and they placed my spare back in my trunk very neat.

Oct 07, 2024

Great service! I forget the girls name but she was so sweet & handled everything for me so quickly. I really appreciate the service.

Sep 07, 2024

AVOID THIS PLACE! THIS IS THE WORST PLACE TO TRUST WITH YOUR CAR! At first, you might have a good impression—the sales staff are helpful and kind, making you feel like you’re in the right place. But once you realize that your car still has the same problems (or even new ones) after their work, the same staff can become incredibly rude. I brought my car in for a simple rear brake replacement. There were no issues before, but after the “master technician” worked on it, the rear brakes started to squeak loudly even when I wasn’t using them, just driving—a deafening noise of scraping metal. I returned, and they took two days to address it. Despite claiming the problem was fixed, the noise persisted. When I went back again, the front desk staff (Crismery) was rude, claiming it was somehow my fault. 🤡 I asked the technician to ride with me to confirm the noise, which he did. They replaced the brakes a third time (took 3 days at this time), but the noise only got worse. In conclusion, my car is still plagued by problems caused by the incompetence of these professionals who seem to see clients as just numbers. AVOID THE INCONVENIENCE AND TAKE YOUR CAR ELSEWHERE! In this post I only mentioned one of the problems caused by them...but I had other problems also reported by other customers here in the reviews...they sold parts and services saying that they would improve this and that, but in the end it didn't change anything at all for better, they just took my money.

Sep 07, 2024

Be prepared to waste enormous time for technician to find some additional work, instead of doing the scheduled work. No coffee and must watch Home Improvement tv channel.

Sep 07, 2024

Good service but expensive

Sep 07, 2024

I got up Sunday morning to go to church. My car would not start. I called your Firestone store and spoke with Krystal. She was very friendly and extremely helpful. She took all of my info. I had my car jump started and drove to your store. I met with Krystal. I gave her my keys and took a seat. Everything was taken care of including a credit application. Krystal could not have been any more friendly and helpful.

Sep 07, 2024

I’ve been serviced by this location for years and have never had a bad experience. They are consistently helpful, knowledgeable, and courteous. Prices are reasonable.

Sep 07, 2024

Overall good services. Parts & labor fees are reasonable. Courteous friendly employees.

Sep 07, 2024

THIS STORE WAS AMAZING!! I got up in the morning and prepared for a huge day at work only to find out my back tire was flat. In a panic, I went to Firestone at 7AM hoping by some miracle I could get in right away, get my tire repaired or replaced AND get to work on time. Well ,Crismery and her team were fantastic! They let me know they had a few early appointments but if she had room she's squeeze me in. The next thing I know, my car was in the back, tire repaired, and ready to roll in 35 minutes!!😲 On top of that, the tech came out to ask me if I wanted all of my tires filled to recommended air pressure, an extra step that added a little extra touch to the level of service. The day seemed like disaster at the start but the Team at Firestone turned that all around. Truly grateful!