Firestone Complete Auto Care

Jan 24, 2025

Alex did a fantastic job servicing my Lexus. However the amenities were not inviting. A male customer had to ask the attendant to turn on the T.V. A female customer came out of the restroom to say no tissue was available. Now this was first thing in the morning not midday or afternoon. First impressions are last impressions. Now it's January 23, 2025. Online appointments are not honored at the Citrus Park location. Recently placed an online appointment--that was confirmed--only to be shifted to different date and time via text message. This location has changed management personal multiple times through the years. Of course this is not abnormal. But the integrity has shifted. Apparently they are down to TWO working technicians. What happened? Is is poor management? Overworked underpaid? The reason the TV is not on or no coffee available they do not want you to wait for your car. I could not understand why those amenities were down played. Years ago this was not the case. I will miss Ryan the service advisor who has been my go to guy. Fair, honest and integrity equals Ryan. I could go back to the stealership but I must find a "new" Firestone or Tire Plus that is somewhat honest. Of course they all lie and steal from you. How else can they survive??

Jan 24, 2025

Alex was great with helping me and explaining prices and what I needed I definitely recommend this to friends and family

Jan 07, 2025

Chris and Ryan at the front desk were very polite and professional, and the work was done correctly in good time.

Jan 07, 2025

Thanks for your help this morning

Jan 07, 2025

The mechanic was thorough and explained exactly what was needed for my tire. Very helpful indeed.

Dec 07, 2024

Very helpful and accurate with their timing. Before I spent $200 on a new tire the man at the desk checked my flat tire to make sure it needed to be replaced and not just plugged. He was very informative about what could and couldn’t be fixed. He offered an oil change as well which I didn’t know they offered. The estimated wait time was about 2 hours and they called me after 2 hours which was great normally places will quote you a time and them take all day. While privy the service was great and efficient

Nov 07, 2024

Alex fit me in after my appointment was changed. I work 6 days a week and Sunday was my only day I can get the truck in for service. He got it done and I'm back on the road!

Nov 07, 2024

Alex took care of of me.

Nov 07, 2024

Came in for an alignment, came out With a full set of tires on a great price. Thanks to Alex, great guy friendly. I'll be coming back for sure.

Nov 07, 2024

Good communication and service 👏 for my friend's car last week. She said that after the car being fixed by them, it drives better now. Will sure recommend again.

Nov 07, 2024

Got my Oil Changed .Good service .Recommend to come here

Nov 07, 2024

Got my oil changed a few days ago here , had very good experience ,great staff!good service, definitely will come back again 👍👍👍

Nov 07, 2024

I made an appointment to have the lifetime alignment done on my Audi and also have a tire patched. I was told the alignment couldn’t be done because my vehicle is equipped with ACC and they don’t have the equipment to recalibrate that. I explained to the worker that I did not need to have the ACC recalibrated seeing that the only issue was the alignment of the suspension. I was told they could not repair my tire(originally because of the size then because of where the nail was) nor do the alignment. I took my vehicle to the Audi service department and had the alignment done with no ACC recalibration and everything is still operating as it should. I had my tire patched at Mavis Tire without an appointment and I was in and out even though they were really busy at the time. I’m still trying to understand why I was not able to take advantage of the lifetime alignment deal offered after explaining the ACC did not need to be recalibrated.

Nov 07, 2024

I was a walk-in customer and needed help with a tire that has been slowly losing air. My car was quickly looked at by a technician and the cause of the leak was found and repaired. In addition it was noted that my battery was low, which I had been concerned about and I appreciate the notice. This Firestone is quite close to my home which is very helpful, Thank you !

Nov 07, 2024

It was a waste of time. I was told first I’d have my car back Saturday and then was told that Sunday I’d have it back because they were full with cars there… then when I called them I was told the manager is gone because of an emergency and that the tech who worked on my vehicle called out for the day and it would have to get looked at Monday. Monday came and they told me Sunday the other tech who didn’t inspect the car to begin with, decided to inspect it. I was then told to come pick up the car. Now we are questioning if certain work was done on the car. They had me pay 9.99 to pinpoint an oil leak but couldn’t even tell me for certain where the leak is coming from. it was a waste of time having the car at Firestone.

Nov 07, 2024

Needed help fixing my car handle and oil change. They were very helpful and were able to perfectly match the handle. Noted some other things about my car that I needed but not pushy about it which is great. Would definitely go again. The best firestone in tampa I would say

Nov 07, 2024

The front desk team provides excellent service. They fixed my car's flat tire last week.

Oct 07, 2024

Alex was great, I appreciate you 🙏🏼🙏🏼

Oct 07, 2024

Alex was great. Thanks!

Oct 07, 2024

Citrus Firestone .. Not a very happy customer.. first I take my veh in because it was making a clicking noise. They give me a few reasons what it could be .. they inspected the vehicle an told me it was the tied rods changed the rods an stilll making the click… called them an they give me all different excuses. Told them that the last time I took my car for service at a different Firestone for a different service I find out they never did the work by my dealership got proof , an requested all my money back from my credit card. The service guy tells me to bring it in so they can show me it was repaired I told him how will I know it is if you never took photos of the repair to compsir.. I’m disputing my credit card again because they don’t have photos of the work being done an I have the same issue . On 9/23/2024 My husband took his commercial veh for a tire change on his trailer, they didn’t have the tire in stock , we ordered it.. but they won’t install the tire on the trailer they said they won’t do it or put any air in the tire as a service either since it was a bit low.. my husband’s company pays a lot to Firestone for all kinds of services an yesterday the service person didn’t even try to help him. Will be reported to the better business bureau an the Corp.

Oct 07, 2024

El peor lugar que pueden ir es a este no respetan al cliente le mienten, lo engan̈an pesimo trabajo en especial un blanquuto amanerado que todo lo que le dices lo cambia ,

Oct 07, 2024

Hola, quisiera saber si venden tires para truck ? 295x75x22.5

Oct 07, 2024

While on my way to church last night I noticed that my tire was low, so I called the Firestone Citrus Park location and spoke to Alex. I asked him if I could come in and get some air put in my tire, he said yes and that he would be there until 7pm, it was already 6:48pm. Every light caught me and every slower than usual driver was in front of me, I got there at 6:59pm. I saw that all of the bays were down and thought that it was too late, I could see a person inside, so I went to the door and the gentleman told me to pull my car around back and he would put the air in my tire. Once I got out of the car my tire was completely flat. I asked Alex would I be able to get home on the tire, he said yes however it would probably be flat by morning. So with it already being after 7pm and they were officially closed, I told him that I would just pull my car around the front of the building, call roadside service and wait for them to get there to change my tire so that he could leave work. Alex offered to change my tire and said that he'd change it much faster than what it would take for roadside service to get to me. I appreciate you Alex for being selfless and helping someone in need. P.s.... For those that are wondering why didn't I just buy a tire from them is because I purchased my tires from the dealership and my warranty on the tires is with the dealership not directly with Firestone. I explained this to Alex as well. He STILL offered to help. Thank you again Alex!

Sep 07, 2024

Alex with the tattoos is the man great service

Sep 07, 2024

Clean, convenient. I only had a tire fixed, but the young man who took care of it was very good, and he was also very nice. His name is Alex.

Sep 07, 2024

Great staff. Honest, efficient and genuinely care about the quality of the work!! Alex the Asst. Manager is awesome. Kept me informed about the status of my 2019 Dodge Ram. I was headed out of town the next day and he wanted to make sure my truck was in top shape for the road. I highly recommend this shop. Completely satisfied!

Sep 07, 2024

If I could give 0 stars I would! They don’t even deserve half a star. First, the staff was so unenergetic and looked like I was bothering them by just being there. I was there for a wheel alignment after hitting a big pothole to check all was good. I had an appointment at 11 and they did not take my car until an hour later and only took 20 minutes to do the alignment. I believe they call a toe and go. Anyway that’s not what I needed. I needed for all my measurements to be aligned and good so I have no further issues. Instead he fed me lies saying I needed new parts and to schedule a full vehicle inspection. In all this place needs new staff willing to go beyond expectations for its customers. I am a loyal customer of Firestone and tires plus and even purchased a lifetime warranty with them a long time ago. I’m sad but happy to say I won’t be going back! This place was just awful. (THE WHOLE STAFF)

Sep 07, 2024

Ryan was very help, even without an appointment Ryan took in my vehicle for two tire changes and assisted me very well! The team got me in and out! This was my first time here thanks guys

Sep 07, 2024

This group was great. I got my stuff done quickly and we're quite professional. Recommended

Sep 07, 2024

Very courteous and explained each step of the process. We've had bad experience with other local Firestone's, but this one gets a thumbs up!

Aug 07, 2024

Dry polite quick service!

Aug 07, 2024

Easy to schedule. The service rep, Ryan, was very knowledgeable and efficient. I waited for the service and the wait time was very good considering I had an oil change, Tire rotation and brake fluid maintenance. I’ve been using the Citrus Park location for about 7 years and will continue to do so. Only issue I’ve had was booking for Sundays. Several times only 1 service tech shows up on Sunday mornings.

Aug 07, 2024

Happy with my repairs and felt appreciated for my business. Price was fair and I was impressed with staff’s knowledge base. Would consider going back for any additional service.

Aug 07, 2024

Worst place to bring your car, if I could give it a 0 I definitely would. I brought my car to them so they can check what was leaking and they told me during the consultation that the tube the oil is held in broke and they wanted me to charge me over 6k to get that fixed. I went somewhere else and you know what was the issue? I was past due for an oil change so my car was leaking what was left over. They will STEAL your money and WASTE your time. Imagine being told your car is “ready” and you get there and they tell you it’s not. WORST place to ever go, they’re liars and unreliable. They will do anything to steal your money.

Aug 07, 2024

Zero stars if I could. Will never trust another Firestone again because of this location and how corporate messed up our complaint with how we were dealt with and had our car returned in worse condition than I have ever seen it since owning the vehicle ( we take our car to get serviced every 3 months on the dot and before we go on trips we take it serviced on top of the regular maintenance we do so nothing happens on our trips) and got stranded in a thunderstorm with an overheated engine with no coolant because Firestone failed to find a leak with the coolant ( there was no leak prior to taking it to them or it would have over heated prior) and got the run around from Ryan. Was told we would get a call from the manager yesterday was never called.