Firestone Complete Auto Care

Feb 02, 2025

This location is the worst when it comes to customer service and time I made an appointment for Saturday morning at 8 o’clock to have my oil changed and an alignment. My truck sat in the parking lot until 20 minutes afternoon then it was pulled into the garage and sat another 30 minutes to an hour before they even started working on it. I am writing this review still sitting here waiting on my vehicle. No one tried to offer me any coffee no water nothing I came back to this location to try to let them redeem themselves. I came here. I came for oil change and a cabin filter chain. I was told by their mechanics that my truck does not have a cabin filter and the coils couldn’t be cleaned. What type of mechanics do they have to tell me that a Silverado truck does not have a cabin air filter cars have cabin air filters so what makes you think a truck wouldn’t have one anyway Still have not received my vehicle from 8 o’clock this morning just for an oil change and an alignment this is the worst location for customer service and time management. If you do not have time in the day to sit for eight hours do not come to this location if you want good customer service do not come to this location>

Jan 31, 2025

I really would not recommend this place. I went in with an appointment for a simple tire repair and they told me it was going to be two hours because there were two cars ahead of me. Just avoid this place.

Jan 31, 2025

I'm not sure what happened to this place, maybe new management or something? But this place used to be my go to for simple oil changes, tires, tire rotations, wiper blades, etc. But this time I made an online appointment for an oil change at 10am. Got there on time, then went to a nearby starbucks/panera to wait. Usually they call an hour or two later or so and it's done. I sat there til noon, walked back over and truck was still parked in the same spot. So I walked over to the mall that's right there for an hour then came back, truck still in the same spot. Asked the guy at the desk and he said they're backed up. Ok fine, I Ubered home. So at this point we are at 4 hours for an oil change I made an appointment for! Then I get a call at 3pm that my rear brakes needed to be fixed, particularly the rear brake rotor. He also said they recommend a brake fluid exchange. I said ok how much will the job be for just the brakes, not the fluid exchange and he told me $486. I said ok let's do that then. The oil change I figured would be $90 (usually less but I figured it's more expensive now because everything is) maybe $75 because the guy told me he was applying a coupon, wiper blades maybe $50, so we'd be looking at maybe $610ish altogether, add $50 or so for tax and we can get to $660. They finally called me back to tell me it's done at 6:15pm, which is after they close so I need to come get it soon.. no problem. When I get there it's $811. They did the brake fluid exchange even though I said no, or didn't do it and charged me anyway. That was about $100. Then I guess there were some labor costs they didn't decide to include when telling me. But all in all, I have never had an auto garage just not tell me the overall cost before doing a job. Come to think of it, they just never gave a cost for anything. This place is shady, untrustworthy, and has no consideration for customer experience. They've lost a 7 plus year customer. Oh! To top it off they didn't put an oil change sticker on my window with the mileage and when next oil change is needed. I know this can be nit picky but come on, that is day one stuff.

Jan 17, 2025

Terrible. I used to like this place but after my last visit I will not be taking my car there again.

Jan 10, 2025

Marcos and his Team were incredible, driving to the Tampa airport from Bradenton in the middle of the Howard Franklin Bridge, tire pressure was dropping. Pulled into Firestone as they were closing. Marcos and his Team repaired the tire and on our way to the airport in plenty of time. Words cannot express our appreciation for their help.

Jan 07, 2025

I decided to use this location because I am working in the mall next door. Very convenient. I dropped before 10 am for my 11 am. appointment. After 5 pm and my car is still up in the air.

Jan 07, 2025

This place is absolutely awful. Staff is very untrustworthy and misleading. I scheduled an appointment to get a simple oil change, I was told it was going to be an hour. I waited for nearly 5 hours and when I politely walked to the desk to get an update I was immediately brushed off... I am not sure exactly what is the point of making an appointment to still be waiting hours after the estimated time. Every department here just seems very careless which gives me reserves about trusting them with my vehicle. I will not be coming back and I do not recommend this place to anybody. Horrible service.

Jan 07, 2025

Waited over 3 hours for an oil change with an appointment. People in the waiting area for 5+ hours. Terrible servicd

Dec 07, 2024

Appointment was on November 12th, 2024 at 10am to have my truck serviced. 2.5 hours they haven’t even looked at it. Very slow service. Ended up taking it somewhere else with same quality faster service. I believe appointments are for a reason. This place failed.

Dec 07, 2024

I go to this location because my ex TJ use to work here so I am familiar with the establishment and being from a new resident I like to stick to the same people who are familiar with my car. On 09/25 I spoke with associate who created an appointment for me on 09/26 at 9am. Ernesto/Nesto took my keys and took my info and stated “there’s people with appointments ahead of you we are going to be busy, going to be a 2 hour wait”. So I said that’s fine it was just a complete vehicle inspection and I walked out the store and waited for 2 hours, I saw my car was parked in the same spot after 2 hours and just went home waiting to hear a call when an updated. Once, it was 3pm and no call I called over , Ernesto/Nesto picked up and stated they been super busy but my car will get fixed as soon as possible. I said weather it’s done or not I will be there to pick it up at 4:30pm I dropped my car off at 9am for my appointment. Again this is just a complete vehicle inspection, i showed up and my car was sitting in the same spot I had parked in front of the door. My car was also left on so it’s unclear of who or how long my car was left running all day. I walked in and asked Alex for my keys back but it was ridiculous that my car was never looked at even though I had an appointment. I was assured my car would of been taking care of and the lack of communication I should of just took my car to jiffy lube if it was never going to be worked on. Alex had to apologize for the behalf of his staff and it was just uncalled for, when I left Nesto/Ernesto was sitting down in the Bay Area without any acknowledgement of my car outside.

Dec 07, 2024

I made an appointment for an oil change and tire rotation at the Westshore Firestone for 10am. I called the morning of to confirm that they had time for my appointment and was told they did. I brought the car in at 9am and said I could leave it with them if they could do the oil change by noon. They said no problem. Three hours for an oil change is reasonable with an appointment, right? Well, they never called me so I called at 1pm. Not done. Then at 2pm. Not even started. Then at 3pm. Still not started. At 4pm I called and said I needed the car by 5pm so please don't start if you haven't. They said okay, it will be ready at 5pm. I arrived at 5pm and waited an hour before my car was ready, almost missing a flight that evening. $50+ for an oil change that took 9 hours? Of course I will never be returning to this location. The downtown Firestone in Tampa was excellent. I'm so disappointed it closed and this is all that's left. Quite possibly the worst service I've experienced anywhere.

Nov 07, 2024

Came for an alignment sat in the parking lot watched the car sit then the worker proceeded to drive the car like a race car around the park king garage laughing to the other. Employees mind you I’m sitting in a car with cameras

Nov 07, 2024

My office is near this location and I am now the second person I know who's had severely over tightened lug nuts this year. A coworker had studs break and I now have more than half of my two-piece Ford lug nuts spinning. Will not be back. Suggest you do not go either.

Oct 07, 2024

Great location

Oct 07, 2024

I recently had an appointment for tire replacements and unfortunately it did not go as expected. I’m not too shocked honestly bein that this is the second time this location gave me issues on a service request in the same year. The first resulting in a call to the district manager. Although my rating is a reflection towards the store, I think the interim leader Ernesto did his best to make things better for me. Ernesto was very apologetic and sympathetic to my situation throughout the engagement. His demeanor alone gave me reason to be patient and somewhat understanding. It makes all the difference. I’m very appreciative of his help and personal care towards me even while he was in a tough situation being short handed and dealing with other disgruntled customers. He is certainly management material. Thank you Ernesto! Unfortunately, it’s still unlikely that I’ll return to this location seeing that internal issues and staffing are an ongoing problem resulting in my lack of trust to not be inconvenienced by extensive delays in service completion.

Oct 07, 2024

Never again! I dropped my vehicle off at 1pm for my oil change service and never received a call back that it is done. I have to work tomorrow and I have no car!!!! They kept my car. This is the worst service I ever received!!! Don’t go here!

Oct 07, 2024

Please look at the reviews before booking an appointment, I wish I did. Confirmed on the phone an appointment to get new breaks after work at 3:30, said they would “have to be done” before 6pm when they close again once I arrived. I waited until 6pm there just for them to tell me they can not do them today and quoted me for over 1000$ as well as trying to get new windshield wipers and a battery which I do not need at this time. Did not even ask me if I wanted to make an appointment to get this done… left. Will go elsewhere very disappointed.

Oct 07, 2024

Thank you gentlemen for taking care of my car and for the discount that I didn’t ask for! Yall are amazing.

Oct 07, 2024

Unless you have time to waste don’t come to this place. I had an appointment at 1:00PM for new tire install , at 2:10PM my car still hadn’t even been pulled in to be serviced. When I asked the guy at the front when they’re going to get to it he said “I don’t know we’ll get to it when we get to it” after telling him that’s not a real answer he said “I don’t know maybe another 2-3 hours” . What’s the point of an appointment if you don’t honor the appointment time? There was several other people in the lobby who were in the exact same position who were several hours into their appointment and their car was still not even pulled in. The guy at the front was talking about how they had 10 walk ins not sure why you’re taking walk ins if you can’t even service those who booked you in advance

Sep 07, 2024

Great service. Went in because my check engine light came on. Didn't charge me because it was a simple job. Fast service, highly recommend!

Sep 07, 2024

I took my car in to get an oil change. When they called after the courtesy check they claimed my brake pads were fine, but my rotors were bad and rusty. I informed the mechanic that both had been replaced recently at their location he said oh yeah you're right upon checking. And suddenly I didn't need any work done. He went on to say my cabin air filter needed to be replaced to which I replied that was just done on my last oil change. His reply was, great job for paying attention to what you have done and suddenly my air filter was fine. When I picked my car up my glove box wouldn't close, they broke it removing the filter, and told us it was fixed, but it was not. Only after coming back in to say this was not acceptable did they say I could come back and get it repaired. This was a horrible experience. I was completely disappointed in their blatant attempt to require unnecessary work and their complete lack of care for my car while it was in their care.

Sep 07, 2024

Simple problem and always on the weekend or after hours. Noticed wife had flat tire around 17:00 in the evening on a Saturday. All the other shops I called had closed. Didn’t want to but forced to call Firestone at West Shore Mall…down the road. Tried calling for 20 minutes and no one answered that when wife discovered we could book appointment online for 09:00 on a Sunday. My plan was to get up early and take the flat for a plug and patch and that would be the end of it. But wife hadn’t had the tires rotated in a while and despite all the banging it wouldn’t come off. So pump some air then drove down the street and parked until 09:00. Got there and saw several cars parked. Finally headed to the door to discover only 1 mechanic and 2 cars backed up from the day before with minimum 1 hour work each. Others ahead of me wanted this and that then stormed off pissed. I stepped up and told him of my 09:00 appointment and manager gave me that same song and dance bit about 1 tech…well, I’m sitting here waiting. Sat for less than an hour and manager said they were doing my car next but the way he spoke sounded like he was doing me a favor. Little while later, called out to me DONE confirmed my email to send the invoice, didn’t offer to give me the object imbedded in my tire then said KEYS. I appreciate the work, it’s not glamorous but it’s a functional necessity. Just didn’t seem happy to be there but he had a death grip on the nuts of every guy that came in. I never go there…place of last resort. Also had nitrogen in my tire…WE DON’T HAVE NITROGEN

Aug 07, 2024

About 10 miles after my oil change, my car's low oil warning light came on. I pulled into a nearby repair shop and they told me the oil filter had not been installed properly. On top of that I had an appointment and had to wait 4 hours for my car to be serviced. The best part of the visit is that I received a credit back on my card without a hassle.

Aug 07, 2024

Both my cars get their tire and maintenance service at this location for the past 5 years. The team is professional and has never had issues with the team or service. Juan has been great!

Aug 07, 2024

I called this morning to ask about brake pad replacement pricing. Someone answered the phone sounding half asleep and mumbled about being back in one second. Currently still sitting on hold 45 minutes later. No one has come back. Had my husband call from his phone when we hit the 30 minute mark and no one over there is answering at all now. Seems like management could staff this place better. I’m sure the amount they make on a brake pad replacement would have covered the extra person’s hourly rate. Guessing based on other reviews they would rather keep a skeleton crew. Must be annoying to their employees- it’s certainly annoying to anyone trying to speak to a person.

Aug 07, 2024

Highly recommend! My wife got a flat and even though they were about to close, the got it fixed and got her back on the road. Great staff, all very friendly and quick. We’ll bed back for sure! Shout out to Ernesto and team!

Aug 07, 2024

Man at the front desk had a very bad attitude and suggested that we go to their sisters tire shop down the road… I went to Firestone to get my tire fixed and your employee is stealing clients from you. Also, his haircut looks like Curious George cut it.

Aug 07, 2024

Scheduled an oil change for 1pm and was told I could wait in the lobby for them to finish. Took them 3 hours to even move my car back to the garage. Be prepared to either leave your car over night or wait hours even with a scheduled appointment.

Aug 07, 2024

This is the best place to get your tires fixed or new tires! These gentleman are so helpful and kind! I HIGHLY RECOMMEND THEM TO EVERYONE! They helped me so much!

Jul 07, 2024

Don’t waste your time with this place. Stopped in on a Sunday afternoon with a nail in my tire. I was asked did I have an appointment lol. Yeah I predicted that I was going to have a nail in my tire and made an appointment a few days ahead. Ridiculous, I was then told I could leave my car and pick it up in a couple of days. This is not how you conduct business.

Jul 07, 2024

Good Service

Jul 07, 2024

The staff was friendly and attentive to my questions and needs. My TPMS on the front, passenger side of my vehicle was unresponsive and I needed new tires. The staff was able to fix the sensor, replace all of my tires with the brand I selected, align my tires and explain to me the manufacturing date of my tires so I was aware of the warranty available for the services I received.

Jun 07, 2024

3-4 hours to patch a nail

Jun 07, 2024

Super nice staff and did great job helping me out with my tires!