Firestone Complete Auto Care

Feb 05, 2025

I live not too far around the corner from my Firestone and they never disappoint. My tire pressure light was on for a very new tire, I drove in at 7:45 am and they agreed to take care of me before I had to go to work at 10:00. And they delivered. Special shout out to Jeremy working the desk that day - he's the top of the heap when it comes to client communication and service!

Jan 24, 2025

Your online scheduling was one of the main reasons I went to you. Have been a Dobbs person but can never get them to commit to a schedule. Services performed as expected. Did wait a few moments after arriving but still all good.

Jan 17, 2025

Staff is always friendly, professional and very knowledgeable. They put forth 110% consistently. Over the years, Kirkwood has been the only location I can count on for great service. I actually scheduled this service with Olivette first, since it was closer, but was notified they didn't have the staffing for the job. I was able to get repaired while I waited. In and out in no time, during horrible weather conditions. THANKS JEREMY and EJAY!!

Jan 07, 2025

Repaired my slow leak FOR FREE!

Jan 07, 2025

This Firestone location is the most honest and trustworthy location I’ve been to and won’t go to any other stores except this one.

Oct 06, 2024

They took really good care of my car.

Oct 06, 2024

It was 7:15 AM this morning when I was on my way to work and my car's check tire pressure light suddently came on. I pulled into Firestone Complete Auto Care in Kirkwood and was pleasantly surprised to find that they were open for business. I was greeted by a gentleman who smiled and said "Pull around. We'll take care of you." Out came Madilyn who got right to work filling my tires and took the time to inspect one tire to see if there was something lodged in it (there wasn't). In no time, I was on my way and very pleased with the service I received. I live in the neighborhood but it was my first experince with Firestone. I will definately be back in November when my tires need replacing!!!

Sep 06, 2024

I like the online scheduling and the man who helped me informed me of the screw in my tire and that was helpful. But also he didn’t try to sell me something I didn’t need yet like some other chains do. Lobby is comfortable. I recommend this place and will return.

Sep 06, 2024

Problem was diagnosed quickly (front wheel bearing) and repair work started soon after.

Sep 06, 2024

Such great service! Jeremy explains what’s needed and very kind and professional! Jim at the front desk also great service!

Sep 06, 2024

The gentleman that helped me when I first got there after blowing out a tire on the highway was a big help ! I got there about 10 minutes before they opened ! He quickly located the tires needed and had them rushed over to their store ! I was also able to get my oil changed with a coupon he helped me with and they replaced my headlight while I was there as well! I will definitely be coming back for other services I learned I may need soon from the follow up email ! I was out in a few hours and back on my way to work ! Great job guys!!

Sep 06, 2024

Took care of parents car upon a request in an understanding and appreciated manner and schedule. Emergency replacement of two tires after finding a drill bit in one took care of me visiting and assisting parents in a medical situation. Care and concern expressed by staff is truly appreciated.

Sep 06, 2024

We are still bringing our vehicles to this Firestone...this is my second google review. We can always get an appointment, they call and keep us informed, and they never try to upsell us nor do we ever feel like we've gotten anything less than great service. I continue to feel good about the work they do, and that's so important when it's your vehicle! We appreciate them so very much.

Sep 06, 2024

in hill area Great Job with my tire and the information concerning the extra... You Guys Are The Best Wad S.

Aug 06, 2024

All I needed was air in my tire and they were nice and took care of me!! Thanks Again Donovan!! 🙂

Aug 06, 2024

Honest and fair

Aug 06, 2024

Jeremy, Ajay, and Jim have always been super easy to work with and have always steered me in the right direction.

Jul 06, 2024

As always, thoroughly professional repairs, punctuated by constant updates on repairs and cost. Bought grandson his first car, which turned out to need entirely new rear brake assembly, including replacement of both rusted-through structural plates that held the brake assemblies in place. The guys worked with me throughout the days-long procedure. I'm not pleased I had to pay for a repair this major, but I'm more than pleased that it was done at Firestone in Kirkwood.

Jul 06, 2024

Dropped off my vehicle using the drop box. Received an acknowledgment early the next morning estimating services I requested on the drop-box envelope. Vehicle was ready earlier than anticipated. Under promise, over deliver. Nice work. Thank you.

Jul 06, 2024

I had this problem with TPMS for some time. Once I got Jeremy involved and asked for him to investigate and resolve it, it was done in one visit. Great work!

Jul 06, 2024

Very friendly and helpful

Jul 06, 2024

jeremy is super nice and helpful but the older guy at the desk was a little rude

Jun 06, 2024

Jeremy and his coworkers are always very responsive and accommodating to get my situation taken care of, even when they are crazy busy.

May 06, 2024

The location is convenient and the price is reasonable. The service I requested was provided by friendly professioinal employees. I was able to get an appoiuntment within a week of the day I called.

Apr 06, 2024

I want to say thankyou to Ajay and his team that assisted in my ABS issue. I had went to a different shop for brakes/rotors on 3/7 and my abs light was on after servicing my car. They kept my car until Friday and for "customer satisfaction" replaced sensors however the light was still on so I'm not sure how they expected me to be satisfied... Fast forward to Sunday 3/10 I called and spoke with Ajay and brought my vehicle to the shop. He figured out the issue quickly & showed where a part was broken which is why the abs was triggered. Due to him thoroughly showing and explaining everything I felt confident to have this shop replace the part. My car was fixed the same day which I am so appreciative for especially with it being on a Sunday. I truly am thankful this shop was able to fix an issue they did not even cause . Any further issues my car may experience in the future I will now do business at this establishment & also refer friends/family here . Thank-you again !

Apr 06, 2024

I%27ve%20known%20these%20guys%20and%20girls%20at%20this%20store%20for%20many%20years%20and%20never%20let%20me%20down.Thanks%20Jeremy%20Kevin%20A.J.%20and%20Jim%20for%20always%20100%%20work.

Apr 06, 2024

They did everything I asked of them and were polite and professional.

Apr 06, 2024

They're employees and management give top notch customer service and do amazing work fast. If you need service now call them!

Mar 07, 2024

Sharp Mechanics, Great Service!

Mar 07, 2024

This Firestone has been my go to over the past few years. Both my fiancé and I have had our vehicles serviced here countless times. They’re very responsive and always go out of their way to assist to the best of their ability. I highly recommend them for any of your car needs as they are highly knowledgeable, personable, and reliable!

Feb 07, 2024

Excellent, friendly, trustworthy service.

Feb 07, 2024

Great customer service, communication and timely service.

Feb 07, 2024

Great service, quick turn-around, and local.