Firestone Complete Auto Care

Jan 31, 2025

Frank is terrific in instilling confidence. Terry is a great mechanic with care and concern for my car. You feel totally confident in their care!

Jan 07, 2025

Last night my car was hit and the part under the side bumper was rubbing my tire so I seen a Firestone and my daughter said to ask if the can take the plastic part off for me so I went over there asked if they could take it off for me (Elijah) said that I could ask the office if they could do it. Then he decided out of the kindness in his heart to help me he was able to bend the side bumper away from the tire thank you so very much there was absolutely no noise coming from the tire. I hope you have the best of Holidays. You are such a kind man.

Nov 07, 2024

Great customer service, the manager was very kind and helpful

Nov 07, 2024

I was in bit of a bind with a flat tire and on my way to work. I found Firestone to be one of a very few stores open on a Sunday. So that was a plus and then I arrived at the Clairemont location and the wait and service weren't very long. Frank and the team were great, I was in and out quickly and made to work.

Nov 07, 2024

They helped a lot and quickly, you pay for what you get

Oct 06, 2024

Diego helped me.

Sep 06, 2024

Diego is a boss. He always makes my day. He is an asset.

Aug 06, 2024

Beware!! I recently had an engine oil change at this shop, and it was a highly disappointing experience. The technicians were unprofessional and seemed unfamiliar with handling the splash shield on my German-made car. Shortly after the service, the splash guard came off while I was driving at 50 mph on Highway 15. I ended up pulling over car on hwy to temporarily secure the splash shield. It was frustrating! When I returned to address the issue, they refused to replace the damaged splash shield and instead removed all the screws, securing it with zip ties that they didn't even install and cut properly. Where did my all screws go? Store managed said I lost all because I drove fast or hit something while I drive. That was the most RIDICULOUS thing I have ever heard. All screws were perfectly secured before oil change and no issue past a year.This lack of care and professionalism is unacceptable, I am going to take this car to local dealer to recover. They should be responsible for the cost. I would not recommend their services to anyone.

Aug 06, 2024

It was quick and easy the first one I dealt with was very knowledgeable and explain things in detail just the way I like it I'll definitely come back again

Aug 06, 2024

We got a flat tire on a Sunday, and I knew Firestone is one of the very few mechanic shops open, so I called this particular location for assistance. It was the closest to where we were. Gustavo answered and said it would be a wait, but they would get us in. We towed our car there, and within a couple hours, they had us back on the road. I would recommend this location for any of your car maintenance needs. Awesome staff at this store. Thank you, Firestone!!!

Jul 06, 2024

Diego is a stand up guy and always willing to go above and beyond. More than happy to continue doing business with him

Jul 06, 2024

Good customer service

Jul 06, 2024

My tires were beyond dead, way past their lifespan, and I took the phrase "til the wheels fall off" a little too literally. I got a flat tire the day of Father's day and had to get my car towed to Firestone. I initially tried to go to Discount Tire, but they weren't open on a Sunday, and I'm thankful that was the case. Discount Tire quoted me about $300 when I walked in a week prior, and when I got to Firestone, not only did I get a deal, I also had friendly service from the store manager Diego personally, and the team did a detailed inspection/report of my entire vehicle. Deals, friendly service, and details that help you learn. Not to mention they're open on Sundays (which every weekday working professional should appreciate), and they're nationwide. My new favorite reliable auto care shop.

Jun 06, 2024

Friendly and quality service

Jun 06, 2024

Good service and attention

Jun 06, 2024

I've taken my vehicles to this location for years. I always get great service here. Frank at the front desk is always friendly and informed. He always recognizes me by name. I recommend this place

Jun 06, 2024

The guy who i first talked to as well as the other guy that gave me some information about my car were great, but overall this place sucks! Charged double what other place did and then took over 2 hours to change 1 tire, they did a bunch of things I didn't ask for and the person changing my tire looked like he didn't know what he was doing. He was dropping lug nuts, walking around in circles, needed help multiple times and struggledto get the tire on the rim. I could understand it taking long if they were busy but they weren't. Anywhere else this would have taken max 30 minutes.. I recommend you go anywhere else

May 06, 2024

We received a call the night before our 10am appointment stating the tires we selected online for our appointment were not at the store. We had submitted the online appointment request 1-2 days before, allowing for time to ensure there was inventory available. We were told we were being upgraded to a better/more expensive tire since they were out of stock. The difference in cost was 2 dollars and the ratings on these "upgraded" tires were worse than what we had originally selected. We let it go. But then upon getting to the appointment my father and 3 year old daughter had to wait almost 3 HOURS to have the tires put on our car, although we had an appointment. We even made sure to select that we were waiting in store during the service, as opposed to dropping the vehicle off. Two other cars drove in and had been taken care of before our car was even touched. My father had to ask 3 different times what was going on, as he was initially given the estimate that it'd take one hour to change the tires and run the alignment. The only accommodation we received was a free oil change- which well never use because I do not plan on ever using Firestone service in the future. Terrible customer service at this location. Definitely never going back! The tires may be reasonably priced but this crew doesn't mind wasting your time.

Apr 06, 2024

We had been in an accident and were not sure if we could drive our car back home out of state safely. We needed assistance late in the day, not long before closing. Frank Goodwin told us to come in and he would get our problem looked at. Once there, he had his tech look things over and quickly gave us a clear assesement. He assured us that they could complete the repairs by the next day. He understood that we were in a bit of a spot, being from out of state. He actually took the initiative to arrange for some other customers who were there at the shop to give my wife and I a ride to a nearby hotel. He was courteous and helpful and did all he could to get us taken care of. The technician who worked on our car was also very professional. It was not hard to tell that both of these gentleman knew what they were doing. You have a good crew at this shop (4464 Convoy Street in San Diego). Thank you!

Mar 07, 2024

Frank and the team care are very professional and have done a great job on my vehicle every time. Thank you!

Mar 07, 2024

Gustavo was very helpful and knowledgeable in his field. I was definitely be returning.

Mar 07, 2024

Service was started on time (appointment) and was excellent, fully resolving the problem. This Firestone location seems to always be busy, but with an appointment they started work promptly and did a great job!

Mar 07, 2024

The manger Diego is soo helpful and amazing ! Me and my dad have been only using this place because of the service!

Mar 07, 2024

UPDATE #2!!! Back to 1 star!!! This place could have killed me or my family!!! Shortly after this mess of a transaction, my rear wheel fell off. They stripped all five of my lugs and the receiver flange they thread into causing my car to drop on the ground and damaging the rotor, wheel well, fender, control arm and wheel. Thank God it was just in a parking lot instead of the freeway! This situation could have been sooooo much worse and I thank God it wasn't!!! Update!!! Diego, the store manager, made it a point to get my car buffed and polished to get rid of the scratches. Between that and getting the rental for me, i raised my review from 1 to 3 stars solely due to Diego being a stand-up guy and taking care of the issues that were caused. Thanks Diego! I took my 2016 Mercedes-Benz S550 in for an oil change and to have my brake pads replaced. Upon finishing up the job, the tech broke my caliper mounting hardware and I was forced to let them keep the car until the next afternoon. The store manager did get me a rental which was nice of him. However, upon picking up my vehicle the following afternoon, the oil life had not been reset. I asked them to reset it and they didn't know how. They got their "Master Tech" to come try and he couldn't figure it out so he then states that I have to go to the dealership to get it done. A YouTube video and 10 seconds later, I was able to reset it myself. And last but not least, they severely scratched my paint on the drivers side by the hood above the wheel well. They apologized and am currently waiting to hear back from them about what they plan to do to fix that. Needless to say, I will NEVER return to this location, nor will I ever send anyone there. Absolutely disgusted with this place.

Feb 07, 2024

Awesome team work, rushed on Sunday at almost closing hour, they were able to remove the nail and fix tyre. Front manger and the guy who fixed all of em get the 5 star.

Feb 07, 2024

Could've made a reason ✌🏾charge, but no sir. "No Charge Mr.Diego" said🤝🏾. Dat good business💯%✊🏾!

Feb 07, 2024

Fair pricing, friendly manner of front desk clerk, skillful technician and quick work!

Feb 07, 2024

Frank got me in ASAP for a tire puncture repair that took less than 40 mins by Terry. Really appreciated the quick and friendly service.

Feb 07, 2024

I needed a slow leak in a tire fixed. Staff was friendly, accommodating, and got the job done quickly.

Feb 07, 2024

The best Firestone I’ve been too, 4464 convoy st keep it up

Feb 07, 2024

The manager was extremely helpful in sorting out what was necessary for my car based on my dealers suggestions. We were able to keep costs in my budget and they fixed all necessary issues within a day. Very thankful I went to Firestone for a second opinion.