Firestone Complete Auto Care

Jan 30, 2025

Alex was so kind, helpful & understanding! I felt valued as a customer! He helped ms make the best decision regarding my repair options. I am grateful for the wonderful customer service! Chris did great work, and we didn’t need to wait very long! I will be back ASAP to address some maintenance concerns I could not address today. I will absolutely be coming back to this location.

Jan 23, 2025

Great experience from the beginning to end. Hillary was super helpful and did a great job helping find what I needed. Glad I stopped by Firestone. Thank you Hillary for all the help and will be coming back.

Jan 06, 2025

Great service experience! I was on a tight timeline. Although very busy with other customers, Alex and his team made it happen and got me back on the road quickly!

Jan 06, 2025

We've used this location twice to get a tire looked at (ultimately replaced) using our warranty. They make no money on these interactions. They have to take extra time on the consumer's behalf. And they have done so both times without hesitation and treating us as paying customers every time.

Jan 06, 2025

The manager, Hillary was very polite/professional. Been coming to this Firestone for over 20 years. Always take great care of my vehicles.

Dec 06, 2024

Firestone has been our absolute favorite auto mechanic shop especially this location! With so many medical vans to maintain and repair, we’ve always been pressed for time but the team here never fails to deliver. They’re incredibly genuine, hardworking, and consistently on time. The pricing is always fair and their responses are quick, honest, and sincere. Qualities that are so hard to find these days. A special shoutout to Louis who went above and beyond by filling up the air in my left front tire which had been leaking. He even adjusted it to help reduce how often I’d need to refill it. Such thoughtful and proactive service! This Firestone location truly stands out and we can’t recommend them enough. Thank you for your amazing work. We love you!

Dec 06, 2024

Louis and his team always provide great customer service! He keeps us in the loop about our vehicle and is so friendly!!

Dec 06, 2024

Ron is the best damn service provider I've ever had at a Firestone. New remodel brought a lot of new faces definitely don't want to see Ron go or I'm finding a new location.

Dec 06, 2024

Super helpful and friendly, never going to any other firestone besides this location.

Nov 06, 2024

I was blessed that the Lord brought me to the right Firestone when he did. Needed an alignment quick so I could get to Buda Tx for a wedding. Ron was very helpful to do that, after Ron told me my car would be fine, I trusted him and he was right it even runs better than before.

Nov 06, 2024

Just moved to the area and came for oil change and complete car care package. And a Texas inspection. Ron and his team were very impressive, thorough, experienced and had excellent customer service! Highly recommend to give them a call and schedule your next vehicle appointment!

Nov 06, 2024

My experience was top notch! Daniel was very helpful and honest. I appreciate his advice on car matters that will save me money in the future.

Nov 06, 2024

They not have been nicer. Let me know any potential needs and the prices.

Oct 06, 2024

Fantastic place! Very professional, friendly, and knowledgeable. There's a much closer Firestone to where we live, but I drive further to come here because I get better, friendlier service. I purchased the lifetime wheel alignment (and used the coupon from the Firestone website), and if you use it once or twice a year (or more), it's a terrific deal. You cover the cost for the package with only about one or two wheel alignments alone. Great deal.

Oct 06, 2024

I cannot speak highly enough of Ron and the service I received at this location. He helped me out with a last minute tire emergency the day before I set out on a road trip for my wedding. Without him, I wouldn't have been able to make it. I called an hour before closing on a Friday evening and he was able to accommodate us in a quick and efficient manner. He and his team were very personable and kind. I will definitely be coming back and bringing my other vehicles there.

Oct 06, 2024

Ron was amazing! He managed to get me in with next day service despite it being busy, and ordered specific tires I was looking for. He also remembered from our first interaction that I had a flight to get to and made sure that I wouldn’t miss it waiting on service! Customer service can’t be beat! Not to mention he managed to get my payment in during a time when the store was doing a discount. Defiantly going to be returning to this location next time I need tires. Thanks to Ron, Firestone has earned themselves a new customer!

Oct 06, 2024

Ron was such a great help and was able to get me back on the road. He was very professional and friendly. He eased my mind when talking about the repairs that needed to be done. I will definitely be back

Oct 06, 2024

Thank you for your service of installation of my tire and rim excellent work

Oct 06, 2024

They did the work that was asked. They were friendly and efficient. Customer Service experience with Louis was wonderful. Thank Y'all 👏 👌 👍 God bless Y'all 🙌 🙏 ❤️

Oct 06, 2024

We have most of our vehicle maintenance done with this specific location. All the staff are really attentive and take good care of us.

Sep 06, 2024

Always Great Customer service ! Ron is always helpful in helping customers out I recommend anyone coming to this location on Bandera .

Sep 06, 2024

Daniel squeezed me in last minute for an oil change and showed me favor! Excellent customer service was observed for other customers as well. Give him a raise!

Sep 06, 2024

Great and transparent service. Thank you.

Sep 06, 2024

Great location! Daniel, Cris, and Juan are amazing! They are very transparent and honest. The trio took a lot of questions from me and took the time to answer me in a clear, concise way. I was severely misquoted at Midas. I have even waited two weeks to ensure the fix worked, and it did! For years I’ve gone to this location. Visit with confidence! Again thank you Daniel, Cris, and Juan!

Sep 06, 2024

Ron and Reiko and the best here at fire stone they treat everyone like family and always give great customer service!! if you’re needing a reliable mechanic please come by here :)

Sep 06, 2024

Very honest and great service! I came in for to replace squeaky brakes and he showed that my brakes still had about 80% life left. And then they checked everything else and showed that my battery voltage was low and that I had a tail light out. I’m super happy with the service and will definitely go back even though it’s farther from my home.

Aug 06, 2024

Highly recommend firestone on bandera and heubner. Ron, the service manager on site today had excellent service and professionalism. Went above and beyond to help me find new tires for my car. I highly recommend Ron and the crew there for any vehicle services, i will definitely be returning.

Aug 06, 2024

Huge shout out to Louis and Ron for showing phenomenal customer service and helping me with ordering tires from another location and filling me in while other locations couldn’t!! And another special thanks for going above and beyond for my service!

Aug 06, 2024

I've been to Firestone on Bandera in the past and had a terrible experience. They are now under new management and Louis and his crew has been more than great. I took my vehicle in due to tire being low. I found a screw in it. Louis' team was able to get it fixed within an hour. I then went again to get my vehicle inspection and again I was in and out in under 45 mins and there were 2 vehicles in front of me. This location understands customer service. Thank You!

Aug 06, 2024

More honest people do not exist! They kept in touch with me every step of the way! My car now runs perfectly - and if it ever needs repair work again, I will only take it to Firestone! Great and trustworthy people!

Aug 06, 2024

My family and I have trusted our vehicles to the expert hands at this Firestone. For over a decade of regular service, we have never been disappointed. The technicians and office staff have always been very friendly and knowledgeable, making sure our questions and concerns were addressed thoroughly. Special shout out to Ron and Reiko, thank you both for all the great help, advice and insights for selecting and maintaining my new car, and the latest addition to the Firestone family.

Aug 06, 2024

Ron, Luis and the other guys were all super nice, friendly and helpful. I had taken my vehicle to a different location twice for the same issue and this would make it the 3rd time so I can to the Bandera location. They took care of the situation hopefully for the last time. I appreciate their willingness to help me out although it was the other shop’s incompetence. I highly recommend this location. They’ll even tell you where to get good pizza!! 5 stars!

Aug 06, 2024

The staff was very professional and helped make my first experience with Firestone a very pleasant one. Have two more vehicles that I will be bringing in on account of the way things went.

Aug 06, 2024

This is the best automotive repair shops that I have experienced in the little over 3 years that I've lived here in San Antonio! Ron was so friendly and informative, alongside of his awesome customer service skills he treated me with respect!!! Being a woman, mostly I just get ignored has been my experience with other automotive companies! I'm sure there are other women out there that can relate to this phenomenon! I needed an oil change and he seriously hooked me up with a generous discount! I really can't say enough about Ron and his amazing business savvy! I have been searching for this kind of repair shop for awhile and I have finally found it with Ron and his Firestone Complete Auto Care shop!!! Thank You, Ron!!! You are pretty darn cool! Satisfied Customer, Sheryl

Aug 06, 2024

this place is awesome. the employees are always friendly and helpful. they are very honest also with what really needs done with your car. I have had other car places tell me I need something, and then I go to Firestone on Bandera and they tell me no that is not true. I sure do appreciate old fashioned values nowadays.....