Firestone Complete Auto Care

Jan 24, 2025

Very friendly and helpful and caring

Jan 17, 2025

Tech, Gilbert, is great

Jan 07, 2025

I got an oil change a week ago, and today my truck was smoking. They didn't put the cap on, and oil is everywhere!!

Jan 07, 2025

I had a very low tire this morning...I live in Surprise and work near Biltmore area of Phoenix...not many places are open between 7-8 in the morning. I knew I needed to find a place because I had already lost 5 lbs of pressure in the 13 miles I had driven. I stopped and Jorge assisted me, he went to check the tire and found a nail in it. He asked if I wanted to wait and if I was late for work and I told him I had to wait and yes I was going to be late for work ( it was a few minutes to 8). He was able to get my car in right away and Fahad eas able to remove the nail and repair my tire pretty quickly. I appreciate the kindness and ability to fix my tire so quickly!!!

Jan 07, 2025

This review is way over due…. November 2023 I recently took my Jeep to Firestone on 35th Ave and Bethany Home in Phoenix, AZ, for a tire rotation. Efren Gastélum, the sales and services technician, was exceptional—clear, timely, and honest throughout the process. They offered a comprehensive inspection, which included the tire rotation at no extra cost. I appreciated that they didn’t try to upsell me on unnecessary services, which is often a concern. The experience was fantastic, and my Jeep was returned without any issues. The team displayed remarkable honesty and teamwork. Store manager Jorge Barrios was friendly, patient, and soft-spoken, making me feel at ease among the staff. There was another gentleman there whose name I can’t recall, but he was also very helpful, polite, and had a great attitude. I highly recommend bringing your business here—you won’t regret it!

Dec 07, 2024

Awwsome staff very respectful when doong a oil change.Richard Fernandez

Nov 07, 2024

Got the best serves from Efren .. will becoming here every time I need service from now on.. thanks for the help today

Nov 07, 2024

I have been having problems with my instrument panel. My visit was based on my tires service light indicator. My psi indicator has consistently been all over the place. Often failing to give me even numbers. I brought my Trax in to check my tires and to make an appointment for the next day. Both days went perfect. I was really worried about my indicator because some was wrong.I spoke with the representative and pumped my tires and followed up with him the next day and fixed my problem altogether.👍😊😁

Nov 07, 2024

Needed a tire alignment. Efren assisted me when I arrived. Knowing my situation, he made sure that I was out of there by 2:30. Appreciate all your help and professionalism!

Nov 07, 2024

They were very knowledgeable & courteous. I was in & out in no time.

Oct 07, 2024

Eferen did a really good job of taking care of my car needs!! He had a wonderful attitude and made my experience wonderful.

Oct 07, 2024

I came in with an odd request and the staff was quick to help me with my issue and accommodated me very well. Very pleased with my experience!

Oct 07, 2024

My window fell in my door and efran was so kind to fix it last minute. I truly cannot thank you guys enough. He was awesome!!!

Sep 07, 2024

Second Firestone we stopped trying get an alignment and tire rotation. Can you leave the car, was the response.

Sep 07, 2024

Thanks to George & staff for a great experience today Wed 8/14/24, we had a previous Firestone tire purchase. Had a tire issue on the road this morning, and this store front was professional, helpful, nice to do business with. We will definitely recommend to all. Good Job!!!

Sep 07, 2024

Fast, efficient, arrived 5-10 min early for my appointment and they saw me immediately. Easily one of the easiest experiences I've had taking my car in anywhere.

Sep 07, 2024

If there were a zero-star option, I would choose it. I visited for an AC issue as my car was blowing hot air. Initially, I had an appointment for a diagnosis, and they informed me that a valve was leaking and the repair would cost $280 for fixing and recharging the system. I asked if they were certain about the diagnosis, and they assured me they were 100% sure. However, just two days later, the AC was blowing hot air again. I returned, and they apologized, admitting the initial diagnosis was incorrect. They fixed it again, claiming this time they were certain it was resolved. Three days later, the same issue occurred. On my third visit, I left the car for three hours. When I returned, they hadn’t even looked at it, claiming they were too busy. The manager told me they needed the car for the entire day, but other customers seemed to take priority over me. He suggested I come back in three days, which was the earliest available appointment. Considering the outside temperature was 114°F, I expressed concern about driving in such conditions, to which he responded without any compassion, stating, "It’s not my problem." When I asked for an appointment the next day, he told me to take my car and that they would no longer provide me with any service. He also said my warranty was canceled. When I requested a refund, they refused and treated me with extreme disrespect. Only when I mentioned calling the police did the manager agree to refund me. This has been the worst customer service experience I have ever had.

Sep 07, 2024

Thank you for all your help Gill and Kenn

Aug 07, 2024

At this point I dislike going to any Firestone as I always get some type of bad service , today I had an appointment at 10am for a flat tire and they told me I had to wait till 2pm , so what’s the point for an appointment? 🤦🏽‍♂️ So dissatisfied I am never getting tires here again!

Aug 07, 2024

Efren did a fast and efficient tire change on the car. Great work and pleasant experience overall.

Aug 07, 2024

Great customer service! Zaragoza was very helpful and polite

Aug 07, 2024

No respetan las citas pésimo servicio

Aug 07, 2024

The staff was really helpful and they worked to get my car done in a timely manner

Jul 07, 2024

I called in today to check on the status of my vehicle and was left on hold for several minutes before being hung up on. I then called again and was left on hold for around 10 minutes

Jul 07, 2024

Jorge and Efran were very helpful when we had to tow my dad's car in. Got the brakes fixed right away. Now my dad will start taking his car at that location for oil changes/maintenance.

Jul 07, 2024

Jorge, Fajad, Roberto are stellar. If you need anything they will take the time to show you what's wrong and are transparent. Check them out for all your auto needs!

Jul 07, 2024

You have great tires and good prices and really good warranties. Nice employees. Thank you!

Jun 07, 2024

Effern And Ken gave amazing service from my pre. Purchasee inspection. We got in right away and they explained everything that they saw and were through and honest.

Jun 07, 2024

Friendly professional staff. Honesty not trying to over sell

Jun 07, 2024

Jeorge and Efren were both very helpful and professional about everything from helping me reschedule my appt, they got me in earlier than expected, to staying in contact with me providing me with updates on status of my car and going over their recommended repairs but not doing any services without asking me first. The work was done that I requested and my car was ready on time. The checkout process was super easy and quick with excellent customer service, even offering me a discount for using my Firestone card. I will definitely be going back to this Firestone whenever I need repairs or tires . I completely trust them with my car:)

Jun 07, 2024

Not the cheapest but you know it will be fixed right.

Jun 07, 2024

They only took 30 minutes to change 2 air filters