Firestone Complete Auto Care
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Review highlights
"… would not WHAT IS THE POINT THEN it's a very expensive mistake to make and it fell to me to pay out of pocket. First visits work order #289067 second visit #292464"
"Great place staff is super friendly"
"My company spent $3000.00 repairing the service vehicle at this location."
Overview
Categories
Tire shop, Auto air conditioning service, Auto repair shop
Directions
20701 S Dixie Hwy
Miami, FL, 33189
Phone number
Call: (305) 506-2155Website
View websiteHours
Sunday
8:00 AM - 5:00 PM
Monday
7:00 AM - 7:00 PM
Tuesday
7:00 AM - 7:00 PM
Wednesday
7:00 AM - 7:00 PM
Thursday
7:00 AM - 7:00 PM
Friday
7:00 AM - 7:00 PM
Saturday
7:00 AM - 6:00 PM
Description
Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. Discover exceptional auto care service at Firestone Complete Auto Care in Miami, FL located at 20701 S Dixie Hwy. From tire sales to maintenance and repairs, we offer comprehensive solutions for every make and model. Keep your vehicle running smoothly with services like oil changes, brake inspections, and engine repairs. If you're a Miami resident and want to experience reliable and affordable auto care tailored to your unique needs, schedule an appointment online and or visit us today so our expert team can take care of your vehicle and get you back on the road.
Reviews (31)
Jan 10, 2025
Horrible customer service
Jan 07, 2025
Great customer service 10/10
Jan 07, 2025
Horrible beware don't come here! I was warned and didn't listen! They add on services that you don't need, tell you a time that extremely inaccurate speak to you in a sarcastic matter and when you come in they don't even want to face you.
Jan 07, 2025
It's a decent tire and repair shop. They actually repaired a tire past the cutoff time so that was nice.
Jan 07, 2025
They charged me $1,300 for a new alternator and people believe that they scammed me because that’s an outrageous price. The mechanic put in a defected alternator and the battery sign was still popping up in my car then my car broke down the next day I had to call a tow. Don’t come here, go anywhere else but here!!!!
Dec 07, 2024
Alex great service! You help 3-4 customers before your other coworker helps one thanks! Got me in and out! Great job!
Dec 07, 2024
Desde que me acerque a la recepción la atención de Katherine fue excelente muy amable y me respondió todas mis inquietudes, luego el mecánico Adrian también me atendió muy bien, me dio consejos para el buen funcionamiento del carro, hice rotación de gomas y montaje de una batería nueva, su trabajo fue excelente, rápido, cuidadoso, en general se mostró muy profesional. Gracias por todo.
Nov 07, 2024
Good place to get the accessories for your car see Katherine Crespro. She has a great customer service towards the clients. And also she try to get your car ready soon as possible.
Nov 07, 2024
My wife’s car needed a much needed tune up. The wait time was a bit long but understood. The advisor was great with addressing future issues needs to be addressed. The issue that I do have is not the service that was provided the comfort inside the lobby. Smelling the rubber of the tires that’s on display can be a little overwhelming. I’m glad the service advisor had some air freshener to spray.
Oct 07, 2024
Buen servicio, aunque la espera fue más de lo esperado.
Oct 07, 2024
Firestone hires scammers due to the fact they can’t keep business. They recommended me to get new brakes, brake fluid etc and told me the price would be $1,000. I declined which they then said I need to get them done soon before I cause more damage. When I get my brakes inspected by a competing company, they tell me my brakes are just fine and even so, wouldn’t cost me $1,000. Firestone stoops low because they can’t do business genuinely. They have zero integrity.
Oct 07, 2024
I arrived Sunday morning 9/22, having reserved 4 tires online at the location next to Southland Mall and did the early morning appointment and got a confirmation. These were $68.99 each. I got to the front desk and the service advisor (heavy set guy whose name I did not get) claimed to have no record of it, said the only option I had was a brand that would be $701. I left and went to Pep Boys down the street. Got their version of the $68 ones PLUS 2 front brake pads for $632. Just make me wonder how and why the 4 tires I reserved online (it gives you the option to do this) mysteriously "vanished" off their radar.
Oct 07, 2024
I was legitimately scammed at this location. Brought the car in for a routine oil change and tire rotation. They called after the inspection trying to upcharge with a nail patch and a tire alignment. Car was returned with leaking oil. Took the car to a trustworthy mechanic, he was actually very furious with their work. He said they left the oil cap loose and it was a very dangerous situation, there was no nail or patch on any tires, and the car didn't need an alignment.
Sep 07, 2024
Great service and prices. Special thanks to Kat for always helping us.
Aug 07, 2024
Hoy Julio 25 del 2024 estuve en este taller para el cambio de aceite de mi carro. Me dijeron que ya estaban al cerrar y faltaban 35 minutos, después de casi rogarles me lo hicieron y vaya sorpresa la mía, me cobraron $119.00 dólares. Donde en otros talleres me cobran cuando más $75. 00. Es evidente que se aprovecharon de mi. No se lo recomiendo a nadie!
Jul 07, 2024
Fast, efficient and professional service! All the workers are very correct and friendly. The place is cozy and impeccable. Highly recommended. Thank you Leandro and Abel for providing a service of excellence!
Jul 07, 2024
They do superb work. Friendly, knowledgeable, helpful and professional.
Jul 07, 2024
service was good years back and good mechanic. not happening anymore everything is money and nothing also! very disappointed.
Jun 07, 2024
Overall great customer service.
May 07, 2024
Excelente servicio, todo el personal pero sobre todo Yoel y Katerin fueron muy profesionales y resolvieron todos mis problemas con mi vehículo! Definitivamente el mejor lugar para llevar cualquier auto.
May 07, 2024
Me querían estafar , envíe a mi mamá hacerle cambio de aceite a mi vehículo y le saliendo con unas cosas falsas que no necesitaba , y si no lo cambiaba lo que ellos decían , no podía hacerle el cambio de aceite. Ella fue más inteligente fue al Firestone del Doral y verificamos con ellos, y no era necesario nada lo que este lugar me recomendó , les dejé las dos propuesta .la del Doral es de 284 $ y la de 1763$ es de este lugar . Para que saquen sus conclusiones
May 07, 2024
The guy was amazing
May 07, 2024
Great place to service my company car and my personal vehicle, great customer service skills from Danny and great techs, good prices for today’s market compared to a lot of places and have a great warranty !
May 07, 2024
Very fast and satisfied with the work
Apr 07, 2024
Excelente servicio el mecánico abraham el.mejor felicidades
Apr 07, 2024
Lo recomiendo
Apr 07, 2024
Very friendly and attentive cashier. Game me the approximate time my vehicle would be ready without having to ask.
Apr 07, 2024
We are always well treated at this service center. It just a little too long on an oil change that day, but otherwise the entire family are always taken care of at this center. Updated service was great, service gentleman was polite, explained my problem with my front tires and again I had nails in both front tires not just one. Tires at back were also worn and I went through different scenarios to combat my impending cost but I would be driving out of town and needed to know I’d be safe. I was amazingly in and out within 1-1/2 hours and happy to have one less thing to worry about.
Apr 07, 2024
fast service
Mar 07, 2024
Great service and follow up!
Mar 07, 2024
Great service! Just installed 4 new tires and everything was great! Best pricing! All service advisors are very helpful and polite.