Firestone Complete Auto Care

Jan 23, 2025

The service was great

Jan 16, 2025

Best auto service for all vehicles. They do everything like sell tires, line tires, repair front ends, repair air conditions. They are a total car care center. So, if you need something on your car, you don't have to run all over town for maintenance for your car. You can do everything in one setting and be at ease. And this also includes oil changes.

Jan 06, 2025

First time having work done by any shop on my 25 year old Grand Marquis. Upper and Lower Ball Joints, Pitman Arm, Idler Arm, Sway Bar End Links and an alignment. I got 3 different estimates at local shops. They were right in line on the cost using quality parts. Gary the manager was awesome to work with and Dustin made sure that the alignment was perfect after the parts were installed. Thank you

Dec 06, 2024

I arrived at my 1pm appointment and was told that the only technician that worked today had to leave due to an emergency, so no work can be done for the rest of the day. No phone call or proper communication was made. I read some recent reviews where people had a similar situation happen to them. There seems to be a trend where technicians have to leave due to emergency, resulting in no way of fulfilling their promised appointments.

Dec 06, 2024

The staff is great, will show you actual photos were problems exist and explain the importance/impact it has on your vehicle. Very trustworthy

Nov 06, 2024

Tuesday morning I told someone I was coming there at 11:00 am I get here at 10:55 no one is there. And the phone ring several times this is bad business don’t go here .

Oct 06, 2024

Gary is the best!

Oct 06, 2024

The staff is wonderful, very professional and knowledgeable. They did everything fast and explained the details and the invoice. Thank you!

Sep 06, 2024

I've been coming to this location for years and have built a relationship with the staff there. That being said i have watched the service quality decline over the past few years. This last time the customer service was atrocious, one of the front desk attendants was very rude. We were told two techs went home with an emergency but I wouldn't be surprised if the they quit that day. The communication on the status of my vehicle was broken at best. I had to hit the road the next day on business only to get to Nashville and discover the housing on top of my battery had not been reinstalled fully and had been flapping around sending codes to my dash and had it lit up like a casino. It's hard to trust mechanics to begin with and I'm pretty loyal when I find a trustworthy/dependable one. That being said, whoever did that to my vehicle put my life and others in jeopardy so I doubt I'll be back.

Sep 06, 2024

Service not what it use to be. I been coming here for years and I recently ran a Carfax on my vehicle. Not one service history from Firestone. Not sure why they don’t report your services but in some situations the history makes a big difference especially with utilizing warranties and selling/buying vehicle.

Aug 06, 2024

I scheduled an appointment for 10am this morning and arrived 15 minutes early. When I arrived I was told it maybe a minute before we get to you but I had no way to leave so I was stuck there to wait. Four hours pass and my vehicle still was sitting in the parking lot. Another hour passed and asked one the service guys what was delay and he informed me that they only had one heating and cooling tech and he was working on 3 vehicle at the same time. This is very frustrating because there were several open bays and techs not working on anything. Needless to say when he finally pulls my truck in and the service guy comes to tell me what I already knew. He said my truck was overheating but he wasn't going to be able to look at it until it cool down. Also the tech didn't know my truck was waiting to be serviced. My truck was sitting in the parking lot for almost 7 hours before it was looked seen, it was already cold. I took them to give me my vehicle and I would take it elsewhere. I understand that automotive repairs take time but I also understand the need to communicate information to people because their time is valuable too.

Jul 06, 2024

Gary went above and beyond to make sure I was taken care of. Getting our vehicle ready for vacation is never fun, but He made sure we got in and inspected and recommended necessary repairs. Outstanding customer service.

Jul 06, 2024

Had oil leaks addressed here for over $750, i am sitting in another mechanic shop for oil leaks one month later. If you enjoy flushing money down the toilet, look no further!

Jul 06, 2024

This location has made such an awesome turnaround! I've been going to this location since it practically opened! I've had a lot of good and not so good experiences! Under new management has made a world of a difference! My encounter with Gary Chesteen and Tara Ellis is always great! Both are very intelligent and professional at all times! Gary always get me in and out with an appointment! Hope everyone keep up the good work guys🥰❤️

Jun 06, 2024

Customer service is key to any business. Gary and Tara were very helpful in answering the questions I had. Overall I am satisfied with my visit.

Jun 06, 2024

Son muy amables buenos en su trabajo pero si no sabes que tiene tu carro te hacen cosas que talvez no necesitas y te cobran por eso es bueno saber a que bas

Jun 06, 2024

Very helpful and prompt

Jun 06, 2024

Went there thrice and waited for more than 1.5 hours everytime, still they couldnt align the wheel properly. pathetic experience

May 06, 2024

Great people there, treated me really well as a customer who's done a lot of business with them and that is exactly why I will continue to give them my business. Good honest humans, something that seems harder to find these days.

May 06, 2024

Great service, offered suggestions on the repairs.

May 06, 2024

I think they did a good job and friendly

May 06, 2024

I was told the inspection was free but when I went back to pick the car up a different salesman charged me for it

Apr 06, 2024

Supplies in stock , very professional and knowledgeable about needs versus wants and services where provided in a timely manner

Mar 06, 2024

Friendly staff, great customer services. 4 tires replaced plus alignment. Appt time 7 am, ready to go 9:50 am. Could be better but Not bad for me.

Mar 06, 2024

I scheduled to replace all 4 tires at 11. The young lady at the front Tara was very nice and kept me updated. I was gone by 1:30. Me having had run a shop in the pasted was very aware of how long it can take for service so this was a short time to me.

Mar 06, 2024

The Firestone associate was very professional and helpful even though I didn't have an appointment, she told me to come in and she would worked me in. I was there for less than an hour, great lady!!!!

Feb 06, 2024

First of all I was checked in and told them I was waiting for the tire to be fixed. After a couple of hours I was approached by the person at the counter and she asked me have you been helped. I said yes but I've been waiting for a couple of hours. The person that checked me in did not put on the paperwork that I was waiting for my car. After that I was told that the set of tires that I bought a couple of months ago was discontinued so now I have 1 different tire than the other 3. I've been coming to Firestone many years and spent thousands of dollars and never experienced a bad one until now. You got managers that talk bad about their employees and also noticed that a customer was on the phone with the manager and the manager got irritated with the customer and just hang up on her after she called 3 times complaining about the service she just went through. Very unprofessional staff you now have working for you.

Feb 06, 2024

My visit at Firestone was great, and the process of getting checked in was perfectly done. The tires I needed for my vehicle were at another store, and Mr. Stovall went to pick them up immediately. Since it was so late when I came in that day, I had to wait for everything to be finished. I was called immediately after the car was finished to pick it up the next morning. I really appreciate Rick Stovall, Service Manager for his professionalism and expertise. I just wish the price was a little cheaper. I am now a new customer and referral source for Firestone.

Feb 06, 2024

None

Feb 06, 2024

The customer service skills are 👍