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Firestone Complete Auto Care

5

4

3

2

1

3.9
(343 reviews)
Review highlights

"Because they are very good at what they do! Friendly,fast and competitive rates, and excellent service! 😊 All of the team..."

"Fast work, large parking lot, great service and honest."

"Highly recommend this location and staff!"


Overview

Categories

Tire shop, Auto air conditioning service, Auto repair shop


Hours

Sunday

8:00 AM - 5:00 PM

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 6:00 PM


Description

Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. Discover exceptional auto care service at Firestone Complete Auto Care in Memphis, TN located at 2870 New Brunswick Rd. From tire sales to maintenance and repairs, we offer comprehensive solutions for every make and model. Keep your vehicle running smoothly with services like oil changes, brake inspections, and engine repairs. If you're a Memphis resident and want to experience reliable and affordable auto care tailored to your unique needs, schedule an appointment online and or visit us today so our expert team can take care of your vehicle and get you back on the road.


Reviews (33)

Feb 06, 2025

A little slow but the service was well done and my vehicle was returned clean.


Jan 31, 2025

Got us in and took care of the issue. But vehicle inspection/ recommendations included the very thing I brought in for repair as though it was an additional problem


Jan 31, 2025

I went in to have my passenger power window checked and fixed. They had to order a part, I was told it would be in the next day and they would call once the part was there. I waited almost all day until I decided to call and just to check to see if the part came in. The part was there and I’m just guessing they didn’t have time to call but in the future I will call much earlier to check on parts. I went in the next day to have the part installed and the guy working at the front desk installed the part for me. It only took him about 15 minutes or less to install the part so because of him I will keep coming back to have my car serviced.


Jan 31, 2025

This place is ridiculous. I literally brought them two vehicles in one day and they sent me a bill for almost $6000 for repairs that my vehicles needed when I came in for oil change for both and it’s not the first time that this is happened. I really feel like this place is a rip off Not only that they charge me $117 to check my engine light when I told them I had already checked it and told them what it was on for, but no, it’s still costed me to get the same information that I just gave y’all this place is bullshit Never going back and been a long time customer and have had these issues at 3 different locations!!


Jan 24, 2025

Great service and professional


Jan 17, 2025

Great staff and service


Jan 17, 2025

Not a good experience one bit. I was told if I leave my truck over night they would have my work completed by lunch the following day. Well guess what it wasn’t done. If I hadn’t gone in I probably wouldn’t haven’t gotten my truck done at all. I also asked to have an alignment and my oil pan to be resealed. Yup you guessed it that wasn’t done either. And to top it all off I arrived with a trailer hitch and left and got home and discovered my trailer hitch is gone. Awful all the way around


Jan 07, 2025

Always perform great work and honor their warranties.


Jan 07, 2025

My drivers side rear tire apparently has a slow leak and I asked them to check it out plus I requested an oil change, balance and rotation of tires and to check my alignment. By the time I made it home my tire pressure light came on for the same tire and it's in the same position. So that means 2 things, the tire balance and rotation did not happen and they did NOT check the tire. Everytime, I try to give Firestone another chance to prove me wrong about my assumptions of them , this happens. I was told to bring it back but my schedule won't allow it. I am very disappointed with Firestone right now. This is the update to the previous review from November 2. I went back on December 27,2024. I made an appt for 11am. Got there at 10:45. All I wanted them to do was to check my rear driver side tire for a leak, balance and rotate my tires and align them. My daughter and I didn't leave there until 3pm. I realize they were short handed but 4 hrs for the services I needed was ridiculous. If it had been done correctly the first time, I would never have had to come during a time when they were short of help.


Dec 07, 2024

(SORRY. Long and detailed)I came on to get my brakes checked. They did their usual checks and said I needed to change a belt not the brakes. The price and time needed was reasonable. About 170ish. The belt was changed and then due to poor communication they had to add tightening job which increase the price to about $680. AFTER THE BELT WAS REMOVED. If this communicated I would of thought twice. Then came back after another pay day. The people there made it sound like this was life threatening. Then wanted me to take a line of credit like it was no big deal. I felt manipulated and taken advantage of. Then to top it off my appointment started at 0900. I was planning to be out by 1230 to make a doctor's appointment at 1300. I had to spend more money on a lyft. My car was at this firestone from 0900 to 1800 for one item. Due to a bolt being stuck. The star is for what the staff tried to do to make the situation better. The staff did get me a "discount" which was about $590 and a 50% off on oil change. With prices and service that I got I'm still better off going to another place for an oil change. I'll give it to someone who wants it.


Dec 07, 2024

Ineed to have my belt tightened and they were ale to do it quickly and it was leass than the estimate.


Dec 07, 2024

I’m disappointed with my experience here and won’t be returning. They changed my oil without confirming the type and lied when I asked if they used full synthetic. They also tried to upsell unnecessary work that isn’t needed for another 60,000 miles. Last month, they patched a tire, but when I returned with it leaking, they simply aired it up and claimed it was just low. I had to come back the next morning to have it replaced.


Nov 07, 2024

Employees were very helpful, nice people good prices.


Nov 07, 2024

Very professional and customer oriented.


Oct 06, 2024

Location does a good job servicing your vehicle.


Oct 06, 2024

ZERO STARS!!! NEVER AGAIN!!! HORRIBLE EXPERIENCE!!! WOULD NOT RECOMMEND!!! I brought my car in for a serpentine belt replacement at 2 p.m. and was told my car needed a belt/ pulley service. I was told the service would be completed with an hour. I was very patient as the second hour approached. I was then informed that the belt they ordered was too small and they had to dispatch another delivery driver to receive the correct size belt I needed. I also was notified that my car needed a completely different service versus what they were working on. Around 4:45-5:20, I was told my car is getting worked on I should be ready to go. One of the workers approached me around 5:45-6 that I should get a ride home because my vehicle would not be ready until the morning because they were having “issues” with my car. He said “the big bosses will be in to look at your car.” I got a call from a man at Firestone letting me know my car needed an A/C service and it was ready for pickup around 9:04am. When I arrived, I received my diagnostic and was told they replaced my belt for free. My belt popped today, it melted my windshield wiper fluid and almost set my car on fire. All that for nothing.


Sep 06, 2024

Drove down from Stanton and brought a tire in to get patched around 4pm and they said it'd be ready before closing at 7pm, with them calling to let us know it was ready. So we killed some time shopping in the area till 6:45pm, hadn't received a call, then headed back just to be told it wouldn't be ready till the next day.


Aug 06, 2024

How do you come for an oil change and inspection on a secondary vehicle and this location not top off the fluid levels? The washer fluid for windshield and need air/low tire pressure light is on. I called after pickup and inspection and James is about as flip and sarcastic as they come. I inquired if they topped off the fluids and he stated yes, . I expressed my concerns and he dives into the vehicle is an 04 and there must/may be a leak...think of how old it is. First of all, of there was a leak, that would or should have been covered on the inspection that was paid for! There is not leak. A poor job was done because I didn't fall for the $8,000 gimmick. Terrible service.


Aug 06, 2024

I made an appointment for 3:30 and I still waited for over 2 hours for an oil change.


Aug 06, 2024

Very nice quick service


Jul 06, 2024

Because they are very good at what they do! Friendly,fast and competitive rates, and excellent service! 😊 All of the team...


Jul 06, 2024

Greeted with a smile and was helped as soon as I entered the building. Great customer service throughout the process.


Jul 06, 2024

Had a tire problem on mile 600 of a 1200 mile trip. They got us in and out and back on the road even working around their full schedule because of our situation. I can’t thank these guys enough! Would give you 10/5 stars if I could. Amazing customer service!!


Jul 06, 2024

They were supposed to check my battery first thing in the morning when the head technician arrived, as I had brought the car in at 4:30 the previous evening. However, I never heard from anyone. I called later that day and was told the battery hadn't been checked yet. I called again the following day and got the same response. Frustrated, I waited a week without any updates. After returning from a trip, I had to visit the shop in person to find out what was happening. I found my car sitting on the side of the building. I asked if anyone was ever going to call and update me. It was beyond ridiculous! Needless to say, I didn't go ahead with any of their suggested services.


Jul 06, 2024

Very professional and fast service price reasonable plus may coupon choice, like !


Jun 06, 2024

Bad customer service came here at 5pm and the older gentleman kept saying they were closing but they don’t close till 6. Went to discount tire and got a free tire change with great customer service


Jun 06, 2024

Bad experience! At 5 pm I ran to this store because my tire was flat and I needed help and they just said no. the store closes at 7. my tires are firestone :)


Jun 06, 2024

Brandon, did a good job of finding the best deal for a set of tires. The work was fast since we had to wait at the facility.


Jun 06, 2024

I needed my van fixed quickly because I’m going out of town on vacation and Firestone was the only place I could find open over Memorial Day weekend. I’m very pleased.


Jun 06, 2024

Scheduled extensive repairs which were completed in a timely manner by expert technicians; received printed, detailed estimate of parts and labor that were exactly the same upon completion as originally quoted.


May 06, 2024

I've always had a great experience at this location with Bryant and his team very help ful and knowledgeable, good customer service But my last experience with James Beasley was terrible he drop the ball and was very rude hung up in my face talked over me quoted incorrect price just seem not to care at all. I would like to be contacted about James behavior. However after speaking with the manager Bryant he's the reason I would even consider returning.


May 06, 2024

Service advisor Bryan was honest about my old tires and made a deal on new tires I couldn’t refuse which is never the case at Firestone. I always order tires online because they never match prices but he did in this case. This is my new favorite location! Thanks to the team for getting me done same day and getting my truck back in alignment and smooth as silk on the road. That’s what quality customer service is all about!!!


May 06, 2024

Whenever someone mentions alignment for their vehicle, I mention Firestone. I tell them I have lifetime alignment on mine. Now as far as the 'Wolfchase" location, I chose that one because it had the highest ratings amongst Firestone's near me while I am in town.