Firestone Complete Auto Care

Feb 06, 2025

Nathan and Porchia both did an excellent job. I found a home for my Lexus ES 330. thank you for a job. well done!

Feb 02, 2025

Fair price on tires, easy appointment scheduling, friendly informed employees.

Jan 31, 2025

Made an appointment for a tire balance at 2pm, arrived promptly on time vehicle doesn’t get into bay until an hour after, ok. Car has been sitting in the bay for over an hour and both tire balancing machines are not being used. I proceed to notice the technician “Jay” in charge of the work ticket lounging around with no sense of getting work completed in any fair amount of time. If you want things done in an appropriate amount of time don’t come here. Whats the point of scheduling an appointment if you still end up waiting almost an hour for the car to be pulled in and then another hour for someone just to address it, then another 15 minutes spread out here and there as they take their sweet time. All in all after a scheduled appointment, a simple wheel balancing took 4 hours. What a joke. Half of that time is messing around. Don't bother paying the extra for the “lifetime” services because you won’t be making repeat visits. To be fair the advisors are kind and communicative however the good things end there. Didn't take care to move my center caps so my locking hubs were blocked from being accessed. Poor work ethic, lazy all around.

Jan 31, 2025

Tristen is a great mechanic here!

Jan 24, 2025

Friendly and caring staff, they were able to diagnose my tire issue and repair my tire the same day. I also like the idea that I was not charged for this fixed tire since I have a credit card with them.

Jan 24, 2025

These guys have always treated me great. They explain everything in a way you can understand, always show compassion for what you're going through, and have always done the work on my vehicle in a timely fashion. Highly recommend

Jan 17, 2025

Been coming to this location exclusively for years. Not always the fastest but reliable service. Last time i booked an appointment they moved it. No biggie. Still took all day for an oil change. Went in as a walk in today and Mark told me to kick rocks and come back tomorrow or the next day since they were busy. No thank you, will not be returning. I’m sure I’ll get a generic response about striving for great customer service to this comment.

Jan 17, 2025

I rent cars from Hertz, and when maintenance is needed, they provide us with a voucher for the service. They also partner with specific locations for this purpose. One of the places they recommended was Firestone. I visited Firestone and want to praise their excellent service. The staff is attentive, helpful, and easy to work with. Scheduling an appointment was quick and seamless. In summary, nothing but praise. I highly recommend this place.

Jan 07, 2025

Good job, Nice staff Keith 。Thank you.

Jan 07, 2025

Great customer service and vehicle from start to finish! So helpful the staff and manager always! I love that location.

Jan 07, 2025

Oldtimers like myself NEVER brag about how well our cars are running after being repaired...its taboo! But...this "tire store" does more than tires. Turns out the other "speciality" shops couldn't or wouldn't fix my cars issues...this shop did. A computer and shorted wires was the problem... as if it were a needle in a hay stack! Nope...I ain't bragging...but my car is running better than ever....thanks Jarrod! 12/27/24

Jan 07, 2025

Staff was very friendly (especially Keith). Service was done well. Wait time was a bit longer than expected, but it was right after the holidays and a few guys were on vacation. Nonetheless, it was a great experience and they are now my go-to shop!

Jan 07, 2025

This early morning appointment made my son and me very happy with Diego plus front desk service with my son's old honda accord 2002 experience. Very professionally explained and advised. Yes, highly recommended place to put ur trust on them. Keep up guys.

Jan 07, 2025

Very trustworthy employees. I have confidence in my cross country trips when they get my vehicle ready.

Jan 07, 2025

i remain car+repair

Dec 07, 2024

Good for tires and brakes.

Dec 07, 2024

Portia was fantastic!!! Their service was efficient, pleasant, and truly made our day. Promote her today!!!

Dec 07, 2024

Special shoutout to Keith for fitting a wheel alignment on a busy saturday! Got me on the road same day. Friendly, informative, and helpful.

Nov 07, 2024

I originally took my car here after seeing a couple drops of oil in my driveway. They told me they would figure out where the oil leak was coming from and fix it for me. After receiving my car back, my check engine light came on, and I almost got stranded after having to take it back. We found out that they had cracked my spark plugs and my car was misfiring and basically running on 2 cylinders. after receiving my car back the second time it was leaking oil 20 times worse than before all over my driveway, which looks terrible now. I took my car back the third time and they told me the valve cover was cracked, which had to of been something they did. They replaced my valve cover, which after doing so my engine cover no longer fit and was just placed on top of my engine loosely unsecured. ( safety issue) After receiving my car back the third time after having gone through all this for an oil leak, they told me there was still other leaks that they were unsure of where they were coming from when the whole point in the first place was for them to pinpoint any leaks my engine had. (I’m assuming that was their disclaimer in case the valve cover was still leaking). I also spent almost 50 to 80 bucks on Lyft and Uber’s back-and-forth as well as 600$ for an issue that I’m unsure is fixed. Will be taking to a different Firestone to follow up on their work. Terrible experience! It’s more of the process that was taken that was horrible not necessarily the people. Great people just shitty service and processes.

Nov 07, 2024

Shout out to Keith for insuring my car was well taken care of! Friendly employees and a comfortable clean waiting area. Keith also took the time to show me my front brake pads were wearing out and gave me a quote for new brakes without hard selling me.

Nov 07, 2024

Portia and Keith always take care of me and my family! The staff here are so trustworthy and I know they really care, and don’t take advantage. Our entire family goes here, we recommend them to everyone we know! Thank you for being amazing!

Nov 07, 2024

Portia has developed a trust with us so we are confident we get the best service at the best price and don't feel a need to go anywhere else for our car service. We have looked and tried others in the past and since we found Firestone and Portia we only come here .

Nov 07, 2024

These guys always get my car in fast, get it fixed great time, and prices are amazing. Definitely come here and ask for Keith, he’ll take care of you.

Nov 07, 2024

They feel like family. This group of individuals really cares about service and their long standing customers.

Nov 07, 2024

They overbook and cancel appointments. Waste of time.

Nov 07, 2024

Very good service got me in at the last minute due to a breakdown really appreciate that

Nov 07, 2024

Very honest repair shop, knowledgeable and friendly. Very welcoming and price is very competitive.

Oct 07, 2024

Big thanks for Jared & Porsche at this location! Fast, friendly, service. They really took care of us. (:

Oct 07, 2024

Call friday to set an appointment for Tuesday for 3:30 the Gentleman said I can do 4:00 PM we can only set appointment per hour but if you come in at 3:30 that’s okay. I said 4 is fine. Came in Tuesday for my 4pm appointment.@3:50PM. The lady advise me I have no appointment at 4 & Im not in the system at all. I took my phone out and I said that’s odd, I called Friday call this number 702-763-6336. (The number listed on google search) The lady said idk who’s number that is, it’s not ours. I replied ok I must have called a different Firestone. I went back in my car and called that number back to a “different” Firestone to cancel my 4pm appointment I made… It was the same lady that was inside Firestone who answered the phone and all she got to say was “oh okay” Later on I decided to call back N. Durango location to set an appointment with them instead since it’s closer to my work. When I called the number 702 763 -6336.. It was indeed S. Durango location They just lied to me and didn’t want to take in my car because it was end of the day. The new guy i spoke to said they move my schedule to Friday instead of Tuesday.. & he mentioned that appointment schedules are irrelevant, if your appointment schedule is unavailable they will re-schedule it.But I didn’t get a phone call or an email… Why would Firestone at s.durango assume I will be available on Friday?? It truly shows the lack of integrity.. Why would you guys tell your customer they didn’t have an appointment when in fact they did..and that the number listed on the google search isn’t the Business telephone number.?when in fact it is..

Oct 07, 2024

Firestone on South Durango has the most pleasant people at the front desk. The people working on the car are also friendly and do a great job.

Oct 07, 2024

I have been coming to this location on S. Durango for years with my 2004 Explorer, & 2014 Equinox. I have aways felt no matter what was needed, battery, air in tires, mechanical issue, oil change, or new tires, they have made me feel my needs are important as if it were their car. They've made time to check out the issue if unexpected. And scheduling is also convenient. Keith, the lobby staff, the garage crew, are professional & yet friendly, and efficient. Thank you Keith & Crew! #🥇& 5 ⭐

Oct 07, 2024

Jarrod and his team are extremely professional and helped me get my car taken care of so my son and I can get to work on time! It’s people like this that make the world a better place :) Thank you Jarrod!

Oct 07, 2024

My scoring is based on Portia's customer service skills and work transparency. My experience was this time as in previous times I visited Durango Firestone, a 10. Thank you, Aldo Puschendorf

Oct 07, 2024

The work is good and it matches the estimate

Oct 07, 2024

This Firestone has the best service I have ever had anywhere. This is the only place I'll take my car. Portia in particular has always been amazing.