Firestone Complete Auto Care

Feb 06, 2025

I interacted with Dale and Dustin. They were both helpful when speaking to them, they let me know the issues with my vehicle but didn't try to hound me into spending money. Would recommend.

Feb 05, 2025

I have been going to Firestone for years and haven’t been disappointed yet very quick and complete Service and Dale The store manager is very thorough and complete as to what needs to get done looking out for my interest and usually saves me a buck or two.. would definitely recommend this Firestone Larry L

Jan 24, 2025

Cold morning had a dead battery, called AAA they came and got it jumped and started the car. Suggested I get another opinion so I went to Firestone. They got my car in asked them to replace the battery. I didn't have an appointment and got me right and changed the battery. Dale the manager did his usual great job for me and my family and I was on my way . I have been a long time customer and Dale and his staff are always there when needed. Thanks again Bob Socwell

Jan 24, 2025

Jan 8,2025 7am , 8 degrees, Dustin at this shop saved me! My energy system light came on driving my kid to and from a job 25 miles away at 11pm I went to the dealer at 7am; he said he was booked out two weeks. Recommended an auto body shop. Their sign said open at 7:00 ; someone came at 7:30; said they only take keys then, would look at cars at 8. I needed to know my car would be running that day because I was my kids ride. Went to Firestone. Dustin said-we'll take care of you. You probably need a new alternator-I did-but we need to test first. All tests were 0k but Dustin knew the symptoms said alternator. I got my car back by lunch. Thank you, Firestone team. My car has run beautifully since then. You know what you are doing and you go out of your way to help.

Jan 17, 2025

Andy and Jason were great! Got me right in and corrected my problem. Super friendly!

Jan 07, 2025

Had an emergency on a Sunday afternoon, they were able to replace my battery when everyone else was closed

Jan 07, 2025

Horrible customer service. Rude and do not take responsibility for there wrong doings.

Jan 07, 2025

I stopped in to talk with Dale about tires. He got them ordered right away. Set up an appointment for later in the week while I waited. Tire put on, alignment done and out the door in less than an hour! Great job guys as usual!!

Jan 07, 2025

This place has unbelievable service at a great price. The the service tax are just awesome very knowledgeable and friendly.

Jan 07, 2025

Was a first time customer in August 2024, had an excellent experience. Staff was friendly, they were fairly prompt (obviously with the unpredictability with cars it's hard to be exactly on time) and the price was right. Fast forward to my most recent visit - they couldn't honor my scheduled appointment time because I booked online. It's a bit frustrating to have this setup for 8:30 am, arrive roughly 10 minutes early and be told that. For future customers: don't book online, Dale does not like when people book online because "the internet doesn't know what he already scheduled."

Dec 07, 2024

Dale and Dustin are great to work with! They explain issues in a way that is easy to understand and they are VERY friendly! They handle stressful situations with professionalism that is lacking at other shops.

Dec 07, 2024

Dale and the team here have been phenomenal. They've been courteous, professional and empathetic on the two occasions I've come here. They've shown pricing options, explained their products and services and not bored me to death while doing so. I didn't feel like I was being taken for my money. Both visits I had were memorable and I left feeling satisfied with the money I spent. The establishment is clean and comfortable if need/want to wait. The one thing I was is that there was more parking available but I won't factor that into my rating. Thank you Janesville team, keep it up!

Dec 07, 2024

Excellent service, friendly team and fair pricing. I had my car in for complete tire replacement and the experience was quick and easy. I would highly recommend this business.

Dec 07, 2024

Good service and very friendly staff, great job! Dale on the front desk ALWAYS AWESOME... Thanks Dale. Very helpful 👌 We just need the ☕️ in the waiting room...

Dec 07, 2024

Good service, friendly staff. Been customer for years.

Dec 07, 2024

Great service and quality work.

Dec 07, 2024

I was in a bad spot with a bad battery 2 blocks away. They loaned me their starter/ jumpers and allowed me to walk back to my car. It started right away. I drove back to the shop and they got me in for a new battery within 15 minutes. I was back on the road again in less than an hour. Triple AAA was telling me no one could help me for an hour and 45 minutes. Firestone help me through this bad situation. I appreciate their help.

Dec 07, 2024

Very great worked

Dec 07, 2024

Very knowledgeable staff and friendly. Definitely recommend Firestone

Nov 07, 2024

The Service is great. They explain what they are going to each step of the way, I feel like I can trust them and not get ripped off as being a woman, I don't have any knowledge of Cars. Dale and Dustin , The managers are awesome. One of the reasons I keep going back there.

Nov 07, 2024

This place is complete trash. I had an appointment that they confirmed via email. So I travel to my appointment, what could go wrong? When I get there they don’t have my tires for the appointment I booked 9 days ago, but they will order they now and I can wait 3 days. (They also tried to tell me they texted me and canceled, they didn’t ) If you want crappy service, and a place that is understaffed, and doesn’t have the product you need, but will order it, come to Firestone. If you want to actually get your servicing done. Go anywhere else.

Oct 07, 2024

Dustin was awesome! Highly recommend taking your car for any service, was very prompt and thorough with my car

Oct 07, 2024

Great costumer service. Great tires

Oct 07, 2024

Great customer service. Staff is professional and answers all your questions and concerns.

Oct 07, 2024

Great people with lots of car knowledge

Oct 07, 2024

Great place to do business.

Oct 07, 2024

Love the people that work there. It is a great family owned business,But took my son's car there to get tires on. They popped the hood to do a check. They broke the hood latch. I have been trying for the last 5 months to have them fix the latch, and they said they would, and every time I call Or every time I stop there. Oh, we'll get right on it. Nothing has happened. That is the reason why they get a (1) star again. If you take your vehicle there, I hope this does not happen to you, and if it does, or if it has, I hope it has been taken care of properly and in a prompt matter.

Oct 07, 2024

Original appointment was on a Friday afternoon. Had to leave work early to make appointment. Upon arrival was told they were behind schedule and set up a new appointment the following week. Was told I would receive a discount for the inconvenience. I did not receive any discount. I will not be coming back to have any more work done.

Oct 07, 2024

Our online site does not refelect our inventory... really? Tell the guy over the phone what car and his response "I can't look up this" again... really?

Oct 07, 2024

Walk into firestone, older gentlemen with a black shirt (assuming a manager of sorts) helping another customer. They are chit chatting seemed like they knew eachother. Perfectly fine, waiting my turn i am in no rush at all. Then its my turn to ask about my vehicle, begin to tell the guy "hey i have a leak i was trying to get che-"get cut off mid sentence "what leak" try to continue explaining, he then turns arounds ignoring anything i am saying to yell at his co-workers who were having some difficulties with a vehicle they are currently working on. Stressful situation i can understand been there done that. He Then turns back to me without any consideration of what i just told him and very Rudely with some attitude says "cant get it in for about a week" i then tell him i wasnt looking for work to get done just wanted to confirm what the issue of my car. I again get cut off mid sentence to be told again cant get it in until next week. I made the easiest decision of my life and decided that this is not the "respect" i want from a company who im taking my car too. From the attitude in his voice to the yelling at his co workers i have never delt with such rude behavior for asking 2 questions that i did not even get to finish asking. Needless to say if you dont know them personally be ready for some horrible customer service at least from this older "gentlemen" i NEVER do reviews but my 2 minute conversation with this guy left such a sour taste in my mouth i couldnt not share this absolutely atrocious interaction.

Sep 07, 2024

Dale, Dustin and the whole crew assesses, diagnoses and makes recommendations with integrity. It’s why Firestone is the only place I will go for anything with my vehicle. On top of it, they are friendly and fast. Can’t beat their customer service AND the work they do!

Sep 07, 2024

Helpful, good staff. I trust their diagnostics and repairs. Fair price. Entire crew is friendly and honest. I trust them to be straight with me.

Sep 07, 2024

Well Dale was so wonderful explained everything so well,just a great job felt confident it was done right,definitely will have my servicing done at Firestone.

Aug 07, 2024

On 7/19/24 I was coming down Milton Ave and my SUV was misbehaving. I quickly whipped into Firestone complete auto nervous and in a bit of a hurry. A very kind gentleman (Andy L.) assisted me as my coolant was crazy low. He explained a lot to me as he added liquid to the reservoir and got me safely on my way. I don't even know when the last time was that I received such excellence in customer service as I received on that date. It was getting close to 5 so I suspect people were eager to get off of work. I did not feel like Andy was rushing at all, no irritation, just an amazing interaction and he gave 110% of himself to help me. No one wants an auto issue but I'm glad it happened where it did because I don't believe id have received the quality of service elsewhere that I did that Firestone & Andy provided to me. Selfless, caring, attentive, thorough, and professional is what comes to mind. I am so grateful for you guys! I hope you enjoyed the pizza on Monday! Sorry the soda was Diet! 😂 ~Jo Ransom

Aug 07, 2024

Very helpful and friendly , prompt service followed by fair pricing