Firestone Complete Auto Care

Feb 05, 2025

After spending a nice sum of money to have my brakes fixed; The Firestone in Speedway, In., I was left paying for services not performed, and my brakes are still not working properly. I went back the next day, and voiced my concerns. The manager was not in, and the asst. manager was very disrespectful towards me…

Feb 03, 2025

I go to this location because it is the closest to where I live and it is difficult for me to make appointments during the week due to my work location. Almost every time I have scheduled an appointment, I almost immediately get called and get asked to come in at a different time or am told that they can't do something that day. The most recent visit I scheduled an oil change, and tire rotation and alignment for 9am.i get there and advise that I need to wait for the vehicle and am told that it might be quite awhile because there was no technician there and the employee working stated that he didnt know when the tech would be there. In the mean time, I have paid for the lifetime alignment and rotation and I get asked all sorts of questions about where it was bought because they didnt see it on the account but could see that it was completed on the vehicle before. But that he couldn't keep giving out free stuff. I'm there for a service and I am just trying keep up maintenence on my vehicle. Now, his tone was not rude but I also don't expect to play 20 questions about something I have paid for when I am trying to service my vehicle. I even offered to show him the invoice from where it was bought because it was purchased in a different state. It just seems like this location really struggles keeping staff because everything I have gone here it is NEVER any of the same employees.

Jan 24, 2025

Terrible service at this place, 3:10pm I just need to fix a flat tire and they told me I have to wait like 3 hours to see if they can fix it and in the waiting room they only have 2 people waiting, 3 hours to see if they can fix a flat tire!! smh this place!! Really bad service!!

Jan 24, 2025

Too stoned to air up my tires. Thanks for nothing 🤡

Jan 17, 2025

Professional courteous service. Everything was explained and I was told how long it would take. The service time was exactly what I was told.

Jan 07, 2025

I made an appointment for a wheel alignment on Saturday at 2 PM several days in advance. After making the appointment, I got an email saying they moved my appointment to 3 PM. I rearranged my day to accommodate that. Then, when I get there shortly before 3 on Saturday, the person at the front desk tells me it will probably be at least 1.5 hours, since the only technician working that day was on lunch break. This already annoyed me a little, because they moved my appointment to that time, then the technician wasn’t even working then. But I accepted it and left. About 20 minutes later, I get a call telling me that the technician had an emergency and they couldn’t do my alignment today. They wanted me to leave the car and pick it up the following morning, which I couldn’t do since I had no easy way of getting home without it. And I should not have to leave my car overnight for a standard alignment. It just annoys me that I made an appointment, which they then moved, only for there to be no technician on duty and for him to then leave and that they didn’t offer me anything for dealing with that.

Jan 07, 2025

Took my car in cause my tire was slow leaking. Firestone let me know it was due to a cracked wheel. Left it with them with the knowledge it would take a couple of days. Tried calling in a few days later and could not get an answer on the status of my wheel repair over the phone. Had to come in to find out they hadn't even started on it. After 4 days finally got my wheel back, just to find it was not the cracked wheel and my tire was still leaking. Will not use Firestone again.

Jan 07, 2025

Went in to day ,ask if they still check air and could air up my tire,? The dude "Heavy set Caucasian Man.Said "Some Days We Do Some Days We Don't .I was taken aback.I had been going there for years.Getting this service,work right across from there.I even tip for air.WOW horrible customer service.No stars.

Jan 07, 2025

My car is been repaired from firestone for the past nearly 18 years until today .this is the worst of the worst, the heavy set Caucasian guy was rude on the phone, I had an 8:30 appointment, later in afternoon, they couldn't even remove the oil filter for the change ,but he said that I was rude,when he is the one who was ,I'm thinking if I should seize business with firestone. Bad service, very bad service

Dec 07, 2024

Granddaughter had a tire problem late on Sunday afternoon. Tried several locations and no luck. Called Brownsburg Firestone they were very understanding. Said they would work us in and be sure they got her going before they closed. Very helpful Thanks again.

Dec 07, 2024

Made an appointment a 1 1/2 early to be told I wasn’t on the schedule. Rescheduled for the next day with a two hour estimate to be told on day 2 I would have to leave my car. This store doesn’t know what is doing Would in no way recommend. Lost two days of planning and wasted a lot of gas to not get service

Dec 07, 2024

Most unprofessional tire place ever! Was told it was better to make an appointment and I did for 1 pm today. Mind you I had a simple repair that would probably take less than an hour. I called repeatedly and they kept giving me a line that it wasn’t approved and Hertz had it approved long time ago. They simply did not update their screen. So it is 5:45 pm and last time I called I was told it was approved 30 minutes ago even though I personally had Hertz maintenance call them to update their system. There is no point in making an appointment and these people only know how to make excuses. Excuses don’t get the job done they only show your laziness and incompetence!

Nov 07, 2024

Amazing service! I was across the way when I notice my tire was completely flat! As I wobbled over to Firestone, I was greeted by 2 gentlemen who assisted me with 2 tires AND I DID NOT BREAK THE BANK! I felt comfortable and confident that I was not being taken advantage of due to my lack of knowledge! Great service!!!!

Nov 07, 2024

Excellent place for car care. Great job.

Nov 07, 2024

Very rude & unprofessional staff.

Oct 07, 2024

Service is great, everyone is nice and get the job done…

Sep 07, 2024

Firestone gets 5 stars because of Alena the sales and service specialist who got me right in and with a smile and for Jon Shultz who diagnosed the problem, fixed the problem, and even showed me what the part looked like. Jon got the part delivered ASAP and called me the same day when it was fixed. You both made my life so much easier and you both need to be promoted!!!!

Sep 07, 2024

Quick reliable service. Clean establishment and very friendly and knowledgeable staff

Sep 07, 2024

The team was incredibly helpful and friendly in an emergency flat situation, helped us navigate the need to find and purchase a lug spline set and got us on our way as fast as they could! Could not be more impressed with the friendly service we received. a ++ .

Aug 07, 2024

Every time I went in the store they were friendly,helpful and polite you just don't get that anymore or anywhere but here

Jul 07, 2024

After losing my brakes on Interstate 70, I thankfully found Anthony, manager at Firestone. He had 1 bay open and assured me that he and his crew would do everything possible to get me back on the road to St. Louis. They were amazing. Thank you so much Anthony!

Jul 07, 2024

Came in for an emergency flat repair close to the end of the day. Got squeezed in, tire was beyond repair so a new tire was installed and was able to drive the 250 plus miles home safely. The entire team rushed me in and out to get me home at a decent hour. When I need tires again I will take a mini vacation just to buy them here! The service and employees are the most professional and caring I have run into in a very long time.

Jul 07, 2024

I pulled in to Speedway Firestone because of tire pressure warning light. Anthony checked tire pressure, helped me turn off the warning light, and had me on the road back to Cincinnati in minutes. Thank you, Anthony. I’m a regular Firestone customer and feel confident wherever I go when Firestone is nearby.

Jun 07, 2024

I want to thank Firestone for their great customer service. I had my sisters car towed to them with a flat tire. They were able to replace flat tire and fix my sisters car. I want to thank Alena for her help. She went way above and beyond to help us with our car. I was so impressed with her kindness that I sent her a $25 gift card! Even though they were extremely busy, Alena was very gracious and helpful! So thankful for Alena’s wonderful customer service!

Jun 07, 2024

Very helpful and patient. Got me in and out in day in an emergency situation. The Manager Anthony was Amazing!

May 07, 2024

Absolutely wonderful. Great service

May 07, 2024

Great - professional service at the speedway location Got in and got out. This best location - and the service personnel really know how to treat people. Great Value as well.

May 07, 2024

Lo recomiendo solo habla un poco español o usa el traductor Pero es muy buen lugar y el personal amable No vayas a alineadoras de hispanos parte que te cobran y no te los dejan bien Que te piden un tornillo para según ellos que le falta ✌🏻 ven aquí mejor

May 07, 2024

The service to the client is very good the place is ok and they don't charge nothing for check my car

Apr 07, 2024

Great customer service. Thank you for being open on Sunday.

Apr 07, 2024

Price was higher than expected but customer service and work was good. They were thorough in the inspection. And estimate was accurate.