Firestone Complete Auto Care

Feb 06, 2025

Excellent service. Staff was very helpful, respectful, professional, courteous and attentive. Special "hats off" to Jamison for excellent care

Feb 04, 2025

The employees at this location are trustworthy, friendly and accommodating. My car had to stay at the shop overnight and they not only drove me home but also picked me up when it was ready. This location has been the only shop I've used since 2010 and never had any negative experiences.

Feb 03, 2025

Quick and honest. What more could you want? These guys get the job done and let you know what else your vehicle may need. Prices are reasonable.

Jan 30, 2025

I took my vehicle here to have 4 tires put on for a trip I was taking. I returned back home from my trip. About 2 weeks later I felt the front shaking on my way home from work, I got home to find 2 lug nuts were sheared off and 2 lug nuts were about to fall off, there was only 1 lug nut holding my tire on. I called to complain about this and the service manager act like he didn't believe me. He totally took the side of his employee. He told me all we can do is check it out for you. That could have killed me and my family or someone else out there on the road. I will never go to a Firestone again.

Jan 30, 2025

Purchased 4 brand new tires from them and had them installed. Drove it off the lot and the two rear tires were over pressured by 10psi. The front right was over pressured by 5 and the front left was losing 1 psi every 15 minutes. Drove it the next day to Firestone to get it fixed and my left tire read 15psi... and the right tire was at 27 from 35psi the night before. I had to stop in the middle of the road to put air in my left tire just to get to that Firestone location. The two rear tires (yokohama tires) did not lose air, but the front two tires which were the Firestone brand were the problem tires. Spent 1100.00 dollars for brand new tires and an alignment I didn't see them do. Drove off with 2 faulty tires and 2 over pressured tires, and their word on the alignment. Went back to that Firestone location so they could fix it, and the representative started to get fed up from the questions I was asking. Save yourself the headache and the hassle. If you need dependable service look elsewhere. These franchise chains seem to have a lot of issues whether it's them trying to sell you "necessary alignment" or brand new tires that don't hold air and/or their faulty stem valve kits, or over pressurizing the tires by 10 psi. It's just not worth the time lost, not to mention the actual money spent.

Jan 30, 2025

Replaced my battery in just a few minutes. After I called aaa about my car not starting. Adams towing came and confirmed I needed a new battery The roadside driver did not have the battery I needed. So he sent me to aaa store saying they would replace my battery without a wait. When I got to aaa they said there would be a 2 hour wait. That's when I called Fireestone and I was able to go there. And in less than 15 my car minutes had a new battery.Thank you Firestone

Jan 23, 2025

No one called when my car was done. I called at least 10 times and no one ever answered the phone. I finally got a ride up to the shop and the car was just sitting there ready to go.

Jan 16, 2025

I always use Firestone for basic care maintenance since you can actually schedule an appointment. The coupons for an oil change are competitive ($32 total) as well. The staff where friendly to meet my needs and communicated very well.

Jan 16, 2025

These guys are fast, honest and reliable.

Jan 06, 2025

Always receive great service!

Jan 06, 2025

Could be beter , had work done that was done but left with a engine on light. Just not exceptable. I go elsewhere now

Dec 06, 2024

Slow and expensive. Avoid this place.

Nov 06, 2024

Great service honesty trustworthy all in a timely manner

Nov 06, 2024

On 10/07/24, I brought my car to Firestone Complete Auto Care (021551) to have the brakes replaced. I was informed by Robert, a service advisor, that my car needed an alignment, which I declined. On 10/11/24, I took my car to have the tires rotated and an alignment performed. Unfortunately, the work could not be completed because Dan, the technician who worked on my vehicle at Firestone, screwed the bolts so tightly that removing them now requires breaking them. The breakage is unavoidable, and I am now facing serious repairs, as the entire part will need to be replaced once the bolts are broken.

Sep 06, 2024

I am confident that Dino and his team are taking good care of my wife's and my cars. I'm a new customer, and they have serviced both of our vehicles promptly and efficiently. I've been pleased with the pricing and service on both visits, and look forward to working with Dino and his team for our future auto care needs.

Sep 06, 2024

They go out of their way to provide fast, professional service at the Firestone on Battleground. Great products, friendly service....what else is there to say?

Aug 06, 2024

Great service from Anthony today! I needed a copy of some paperwork and he was able to email it to me, which I appreciated very much.

Aug 06, 2024

I suspect this Firestone location was not honest about my car needing windshield wiper blades while performing an annual NC safety inspection. Unbeknownst to them, the wiper blades on this car had been replaced exactly one year earlier during its previous annual NC safety inspection at a different shop. Then, the spare RainX wiper blades I had in the car were somehow torn and could not be used to pass inspection. This scenario feels like a scam to force the customer to spend more. So they got me for an extra $54.98 + tax - quite expensive for 2 non-premium wiper blades, even with installation - because I needed the car done today. My advice is take a photo of your wiper blades before you allow them to start a safety inspection, or just go elsewhere.

Jul 06, 2024

A bit disappointing, this time. They were unable to change the bearing, because they are not equipped to 'press' the new one on. Cei-le-vie.

Jul 06, 2024

Been coming here for years and spent a few thousand in that time on maintenance and repairs. The last two times, I am disappointed. Been here twice in the past four weeks and spent hundreds each time. My mistake in trusting them. The 1st time, they diagnosed an issue with my battery, ok that was fixed. The second time was an inspection. Yes of course they give the recommended stuff and it’s on paper. But if you see something that requires immediate attention, you say nothing??? You’re the experts. So my issue is, 1 day after being at their shop. My car overheats on the way to work. Yea, it needed coolant. Thankfully I’m not a complete idiot. They did not verbally mention my coolant was low. I believe they wanted this to happen. I have a history of always returning to them for repairs, I spend good money on repairs. This would have been a good way to get a radiator repair, water pump repair, or some type of air conditioning repair out of me had I not resolved my own issues. I won’t be returning here. Let me also clarify, that these recent people have not been as nice as they were in the past. Not sure if there was staff change up or what. I can’t trust a place who couldn’t even tell me I needed coolant in my car after being there 2 times in a month. You will make your money regardless. I hate it for people who don’t know any better.

Jul 06, 2024

The counter man welcomed me as soon as I entered the store. He explained exactly what was going to be done and the associated costs. After the service he made recommendations for future service without being a "High pressure" sales pitch. Overall honesty of your teammates.

Jul 06, 2024

The staff is always friendly and the service is quick. They serviced my car within an 1 1/2hr as estimated and at a reasonable price.

Jul 06, 2024

This Firestone location was so kind to us when we were 1.5 hours from home and git a bolt lodged in our tire. We knew it was getting late on a Saturday and had already gone to one tire place that said online it was still open, only not to be open. We called Firestone just to see if they could repair our tire so close to closing. They said absolutely. They’re so conveniently located next to a cookout, we were able to take the kids there for dinner while Firestone repaired my tire. We were done in 30 minutes and able to get on the road home. Thank you, Firestone on Battleground Ave. we’d be stuck in Greensboro if it wasn’t for your kindness and understsnding late on a Saturday.

Jul 06, 2024

Trustworthy, efficient, pleasant.

Jun 06, 2024

Great Service. Explained all options available. Staff professional and courteous.

Jun 06, 2024

My car broke down the day after I got it back from firestone. I had all recommended services done. I took it to the dealership for a diagnostic (another $200 fee) and turns out I had blown headgasket and bent cylinder. Your staff completely missed these major items and now I'm looking at an engine rebuild or buying a new car.

Jun 06, 2024

This was the only shop that would take my car after 5pm. My tire had a nail in it, and the Goodyear on College Rd completely missed it when I took it over there. I waited an hour for the repair here (I didn't mind) and they repaired my tire free of charge because of extended wait.

May 06, 2024

Consistent trustworthy service at the Battleground Avenue location.

May 06, 2024

I came in for a oil change and state inspection. I told the guy at the desk I have the $30 basic oil change coupon and he even confirmed it. He told me the price would be $124 for everything. I look ay my invoice after that thinking that sounded too much for what I asked for and he tried to charge me for a full synthetic oil change that my car doesn’t need. That was nearly $90. I’m glad I caught it before they started. It was frustrating because I literally told you I have the coupon and you confirmed it and STILL tried to charge me $90. I also heard him on the phone with someone telling them he accidentally double charged them for something. I get accidents happen, but please pay attention! People don’t have extra money to throw away. Also I feel like they take advantage of women going there alone. Wanted to do all these extra things that was over $700… absolutely not.

Apr 06, 2024

Super fast and very friendly! The front desk team is very knowledgeable and very accommodating. Nothing but high-praise for the team at the Battleground location!