Firestone Complete Auto Care

Feb 05, 2025

Nice people, good tires and service.

Jan 31, 2025

Great staff

Jan 17, 2025

Super helpful and responsive. Took care of my issue quickly. Kept me informed as to the progress.

Jan 07, 2025

Great group of guys & very helpful in figuring out your issues

Jan 07, 2025

I cannot say enough great things about this tire store! I recently discovered a nail in my tire and was worried about the cost and time it would take to repair. From the moment I walked in, the staff were incredibly friendly, professional, and efficient. Despite it being the busy holiday season, they quickly assessed the damage, explained the repair process in a way I could easily understand, and got right to work. The whole repair was completed in no time, and my tire is as good as new! Their kindness and the quality of service was exceptional. If you’re looking for a reliable, trustworthy place to take care of your tires, this is the spot. I’ll definitely be coming back for any future tire needs. Highly recommend! ⭐⭐⭐⭐⭐

Jan 07, 2025

The prompt service and the great customer service is appreciated.

Dec 07, 2024

I had a car emergency shortly before store was suppose to close. Called store thinking I’d have to wait until following business day (reasonably so) but Zach and his team were more than willing to help me right away. I pulled up and him and his team were ready to help. They all could have easily told me to set up an appointment and come by the following day, but the exact opposite happened. They went above and beyond and I highly recommend this place because they know what they are doing and are genuinely kind people. 10/10.

Dec 07, 2024

I had an oil change and a tire rotation. They did a great job and got me in and out in less than an hour! Great service!

Dec 07, 2024

I took my vehicle here to fix a coolant leak. They did their inspection, told me I was low on oil, I okayed an oil change. I get the car back, then I start leaking oil. Since it was a simple oil change, I assumed that was not the cause and it was something more sinister; you know what they say when you assume. I buy oil to fill up the oil compartment while saving money to get this issue fixed. I finally have some money saved and make an appointment with another mechanic to fix the problem. Not even 15 minutes after taking the vehicle back, he calls me to show me the issue. I am having an internal panic attack, assuming it’s a dire, expensive situation. Nope. Once again, you know what they say when you assume. Firestone did not tighten the oil filter. The underside of the carriage is dirty with oil, I spent unnecessary money on bottles of oil, and I had been making myself sick with stress for nothing. Luckily, the other place charged me nothing. Problem fixed. I am hesitant about how well this place can handle bigger tasks if they cannot even handle a simple oil change.

Oct 06, 2024

1st bad review for Firestone: I paid $300 and change for a new battery & oil change. I will admit, I picked up car after a week, because I didn't have money. When I pick up car, it won't start. Understandable since it's been a week. Guy jumps my car and assures me everything is fine. I get home, and after a couple of hours, THE CAR WON'T START!! Now what? My car is stuck at my apartment, and I cannot afford another tow, or to file another claim with my insurance. Firestone please make this right. Thanks

Oct 06, 2024

Don't go here unless you want to be lied to and screwed over and customer service is a joke you call them and you may get replied by to in 2-3 days only gave 1 star because you have to

Oct 06, 2024

Firestone always keeps our cars mechanically sound and safe. We are thankful to have them as a partner.

Oct 06, 2024

I went in there last week and the guy who was helping me had brown hair and glasses and he was absolutely wonderful. Thank you so much for making my day with two new tires and an oil change your a lifesaver and an angel.

Oct 06, 2024

Patient and infotmative

Sep 06, 2024

I have been doing business at this location for about 5 years. They are always helpful and friendly, especially if I need a few extra days to pick up my vehicles. The turnaround time, maintenance and repair costs have always been reasonable.

Sep 06, 2024

I’m always pleased with the service at this location, fast, friendly, accurate service.

Aug 06, 2024

As always, Jarod and the team do a great job

Aug 06, 2024

I normally go here for any tires/tire repair and often for oil changes. Really like the staff, pricing, and friendly service so I didn't think anything of it when I made an appointment for an oil change and tire rotation two days ago for today, 7/31/2024. They have serviced my car before and I have firestone tires on my car. They scheduled me for 8am today. At 9:30, I get a call that they've completed a vehicle inspection. By 10:15, I still hadn't heard anything so I called them. Jarod told me that he ordered a part they knew they needed at 9:40-ish and were waiting for delivery. Finally able to pick it up after 10:30am. Basically held my car hostage for two and a half hours for an oil change and tire rotation. Especially frustrating because I picked the 8am time slot so it would be done way before the time I had to go to a different appointment (11:30am). There was no communication and if I hadn't called, who knows when I would've had my car back. Why schedule an appointment if you're not going to stick to that time?

Jul 06, 2024

Fast service

Jul 06, 2024

Jared the Manager is always so very Helpful and never lets me leave unhappy

Jul 06, 2024

This location is great. The service is always quick or they provide a reason as to why there will be a delay. They are always very polite and great with the explanation as to what needs to be done. Prices are reasonable.

Jul 06, 2024

Zachary was great as well as other staff I worked with. They helped me in every way and answered all my questions!

Jun 06, 2024

Very disappointed with Firestone. I have used them for many years Did they ever make mistakes? Of course but they always tried to make them right. My son-in-law used them on my recommendation . He said he would never use them again. You know those businesses that people warn you about when you are new in town? Well it pains me to say it but you have become one of those. Hope this is on right store as I am not familiar with this posting reviews. This is about store on N. Bryant in Edmond.

Jun 06, 2024

at first i was upset they they couldn';t complete the service after i had asked before even dropping off my vehicle. but i appreciate the honesty and the attempt to try. i didn'tt feel cheated. it was refreshing

Jun 06, 2024

great customer service before and after the job! and always a friendly attitude.

May 06, 2024

I use Firestone for most of my car needs, but I would not trust this shop. Came in for a popped tire and was needing an oil change so got that done. They tried to sell me a $300 battery that supposedly had road side assistance but that turned out to be a lie. My car had an oil leak after getting the oil change.. The tire they replaced somehow already has a leak in it and they never rotated my tires or do the alignment like I asked.. I have lifetime alignment and tire rotation so I guess they didn’t want to honor the service I purchased. Go anywhere else!

May 06, 2024

Jared Zach and beard are always good to me when I come to have my car or truck work on. Great work guys keep it up

May 06, 2024

No integrity

May 06, 2024

Very nice and explained everything easily for me to understand. They also helped get me the cheapest prices for parts, better than other places.

Apr 06, 2024

Brent & the team at Firestone auto knows how to get things done right! I care about my car and the service it needs & when I brought my car to them they understood the assignment and got things done right in a timely matter. Great service ! Thanks again

Apr 06, 2024

I bought the lifetime alignment for my car 2 years ago. This is only the second time to align the front end due to only 2,000 miles have been driven. I called Firestone, took the car in and got it back later that afternoon. No complaining, no excuses, just working hard at Firestone. I appreciate how they responded.

Apr 06, 2024

I got my words mixed up when i was telling them what i wanted but it all ended up for the best

Apr 06, 2024

Jerod and Zach have taken care of me and my three cars with the utmost attention and honesty. I have had several urgent matters that they have prioritized and resolved so as to get me back on the road to quickly. Thank you for hiring such great people!

Apr 06, 2024

The employees were kind and informative. Service was quick.

Apr 06, 2024

Would have liked more options for tire replacement when patching was not possible. Would have liked to see the damaged tires presented to me upon check out.

Mar 07, 2024

The wait was incredibly long For what I was there for, a simple oil change and a flat repair. That I can deal with. What bothered me was the Technician wandering around with his shirt unbuttoned to his naval, Gross, no one wants to see that. Not to mention that on my way home my tpms sensors faulted. They worked when i got there. Fluke? Maybe. Don't care about that. The unprofessionalism of the near shirtless tech was what really bugged me.