Firestone Complete Auto Care

Jan 31, 2025

Always the very best service. Always right on time. I will NEVER go anywhere else as long as John is there!!!

Jan 31, 2025

Excellent service!!! John is awesome! He took care of everything and made sure to answer any questions I had. I will definitely be coming back here!!

Jan 31, 2025

John is always helpful. His customer service is impeccable!! He is the reason I keep going. Don’t get me wrong, they do quality work but because of John’s personal attention and excellent customer service, I will continue to make his Firestone, my Firestone!

Jan 31, 2025

John was very helpful and provided amazing service.

Jan 31, 2025

Johnnie always so nice and friendly. He handles everything with my services really fast and with the best attitude

Jan 31, 2025

Quick in and out, great communication, fair prices

Jan 31, 2025

Staff was courteous and made me feel welcome. Pricing was great and they went above and beyond my expectations!

Jan 31, 2025

These guys were awesome. I hit a pothole and blew out my tire recently, after the tow truck dropped my car off, these guys got it in almost immediately, and had my tired replaced and ready to go in less than an hour. While they were at it, they also looked my car over and let me know I had a major oil leak that I had no idea about it. I set an appointment for later in the week, and their mechanics had it ready for me again within a few hours. I will be taking all of my families vehicles here from now on because they actually just made me feel like they care, and I wasn't just another person for them to make money from. John was super helpful, and made me feel secure in my choice to do business with them and answered every question I had, which was a lot.

Jan 24, 2025

Front tires were replaced a couple of weeks ago and tires were not holding air, I had to keep putting air in them right tire was worse. I brought auto in for tires inspection and it was determined the valves needed to be replaced. Valves were replaced at no charge and I was on my way and happy problem was resolved.

Jan 10, 2025

Extremely helpful and knowledgeable following problems with a new car purchase.

Jan 07, 2025

Don't come!!!! The location is in very bad condition, and the staff is unprofessional... I waited 3 hours for them to assist me and they didn't have the tire I was looking for available. They had to order it and I wasted more time!!! The manager was constantly checking social media on his phone ... unfortunately I had to use this location because I had an accident near it... DO NOT COME

Jan 07, 2025

Great customer service

Dec 07, 2024

Do NOT take your vehicle here. They completely screwed up the alignment on my truck, it was worse than when I took it in. Steering wheel tilted and vehicle pulling to the right. This is after they tried to sell me on a host of other issues they “found” while doing the alignment. Ended up taking the truck to the Firestone on NW Hwy and those guys were great. Fixed the issues quickly and professionally.

Dec 07, 2024

I purchased the lifetime alignment plan for my car. It's a 10 year old car with 100,000 miles and in good shape. However I'm always fearful about car repair places, and the possibility of greedy auto mechanics being trained to say everything is worn out and needs to be replaced, you know, looking for a deep pockets money grab on each visit. I've been going to this place for 15 years and they've never done that to me. As for the alignment visit, I got there right at 7:00 a.m. on Saturday when they opened, and they had everything done on that car in about 30 to 40 minutes, with a slight adjustment to the alignment, and me out the door without spending a dime. Bottom line, I've never felt like they've tried to rip me off.

Dec 07, 2024

This location was recommended to to me for an inspection. I stopped to get inspection and oil change for Ford escape. They quoted $99 for oil change. Which seems really high for basic oil change. When you also see the condition of the store it doesnt promote confidence of good honest work. Should have taken more pictures. The ceiling was falling apart. Old phone equipment piled in corner. Carpet in waiting room was really dirty. The chairs were all falling apart

Dec 07, 2024

Worst experience ever , just all around rude and unprofessional young men . Me and my disabled mom came to just have our tire pressure checked and they had us wait for 25 mins while they walked around DOING ABSOLUTELY NOTHING ! Avoided eye contact and avoided us all together IF I WAS IN CHARGE ALL THEM WOULD BE FIRED IMMEDIATELY

Nov 07, 2024

I’ve been maintaining and repairing my vehicle here for years (280k miles). Not fun when an expensive repair comes up, but this place has gone above expectations.

Nov 07, 2024

John and his crew are fantastic!! They go out of their way to help me out … not once but every time!!

Nov 07, 2024

“Thanks for the great service!”

Oct 07, 2024

I have to say, this was one of the worst experiences I’ve had. I entered through the front door and waited for over 10 minutes, but no one spoke to me. I saw employees at the back, so I drove there; they saw me, but still, no one approached. After another 7 minutes, they told me to go back to the front door (mind you, the ad said schedule free check). The guy told me that they wouldn’t take another car. He looked tired and exhausted. I told him okay, and right by Forest/75, I found Caliber, who got it done in 20 minutes. You can see the difference in service starting with the reception. Honestly, if your shop is understaffed, hire more people; the competition is doing better. Maybe it was a bad day, but I won’t come back for service ever.

Sep 07, 2024

Firestone is a place you go to when you have a lot of money. Simple as that. My mom loves this place. She went here for an inspection, and it failed for the break light in the window. To fix it, it would be over $500. The most expensive part is labor. Let me say that again. THE MOST EXPENSIVE PART IS LABOR. Not the part. We left because that's ridiculous.

Sep 07, 2024

First time going to Firestone, have always dealt with kwik kar. Only thing i took from this visit is how slow they are.

Sep 07, 2024

These are some of the most unprofessional characters I have run across. This is the 2nd time I have booked an appointment, brought my car in, been told to leave car behind only to come back end of the day and be told they are short of technicians. If the appointment system is not reliable why do you waste people's time.

Sep 07, 2024

Very good services

Aug 07, 2024

Horrible experience. We called ahead, and they said it it would be 40 minutes to repair our tire. 2 hours later, we had to call them to find out what was wrong. They claimed the tire wasn’t fixable because of the location of the nail (I’ve seen multiple other reviews saying the same thing aka it’s a scam), and that the new tire would be $327. Insanely overpriced. We have newborn twins, and this was such a frustrating waste of our time on a Saturday. Update: we took our car to another place, and they were able to patch the tire for $20. It took 30 minutes. They are lying to customers to make money here.

Aug 07, 2024

I would give this place less than zero stars if I could. In my experience, they care neither about your vehicle nor your time, and will try gouging and upselling you at every twist and turn without actually fixing the issue. I've given them several chances, and I've returned disappointed every single time. In my opinion, it is an elaborate bait and switch scheme, bordering on fleecing unsuspecting customers. I will no longer be visiting Firestone if I can help it.

Aug 07, 2024

Service was way too slow!

Aug 07, 2024

Thank you Vicente! The service here is an amazing experience! They try the best for customer service! Muchisimas Gracias!

Jul 07, 2024

It should be -1 star not even one.

Jul 07, 2024

Kyle, John and Elvis take care of us all the time. Firestone is a little higher price then others but it worth it to know there is a crew, that is going to take good care of you.

Jul 07, 2024

Oil change took 30 min. Super quick service. Dereck did great.

Jul 07, 2024

Over the past six months I have been charged $2000 to replace things that didn’t solve the problem never could solve the problem always overcharging for things

Jul 07, 2024

THE WORST! went there today to get 4 tires put on, my husband spoke with someone since Saturday & they said they’d order the tires and have them by Sunday, Sunday came, and they said come back Monday. We went Monday AGAIN. They said come back because they didn’t order the tires, paid $358 to put the tires on, went at 3:15 got done at approximately 7:05 Pm, we waiting HOURS. They are slow, waiting in the lobby area didn’t offer us anything to drink or give us an update on anything. We had a chance to walk to braums twice and they still hadn’t finished. They are unprofessional and wouldn’t recommend their service anymore. Appreciate the work, but the customer service was just 👎🏽

Jul 07, 2024

They don't care about your time and money. Arranged appointment 7 hours in advance, but when I am arrived they told me they are busy and can't keep my schedule. In the beginning why they gave me the option to arrange my appointment if they are not enough time and manpower?

Jun 07, 2024

Complete disregard for their customers. My wife took my car in to get the break pads checked; she made an appointment online and was one of the earliest appointments of the day. Even despite that, she had to wait almost 4 hours to get the break pads and rotors changed. I recognize that it takes time, especially if there is a queue or other deliverables that are needed to be done, to get customers taken care of, but there was little to no communication on what was going on or why it was taking so long. Comes to find out part of the delay was they had to order parts from another vendor — that’s valid, but don’t you think that is important to let the customer know that? The only reason she found that out was having to repeatedly ask over and over again about what was taking so long, it wasn’t voluntarily communicated out. There were multiple other customers that were in the lobby that were also in the same boat with nothing being communicated from staff to customer. Take your business elsewhere, to a company that at least checks in on you and lets you know what’s going on