Firestone Complete Auto Care

Feb 02, 2025

Amazing hospitality

Jan 31, 2025

Alex and Eric did great work. Highly recommended.

Jan 31, 2025

Alex and everyone took great care of me! Got me in and out with everything I needed

Jan 31, 2025

Avoid at all costs! I took my vehicle in for routine maintenance (oil change, tire rotation/alignment, and coolant flush) and they totaled my engine. Their claims team has been a nightmare to work with. My vehicle had never been in a wreck, has had all routine maintenance, and has never had any mechanical issues, but the only replacement engine they are offering is a refurbished engine. This is not comparable to my engine, that they totaled, which had again, never been in a wreck. The claims agent has been condescending and threatening the entire time I have worked with him. He is attempting to rush my decision to request a re-manufactured engine by giving me one business day to resolve before they stop paying for my rental car (an economy sedan as a replacement for my 4WD SUV). They do not work in good faith to rectify their mistakes. There has been no mention of compensating me for the routine maintenance that their team messed up. I did get a coupon for my next oil change free - as if I'd ever return after this.

Jan 31, 2025

Excellent, quick service! Manager was courteous and offered advice for future management of my vehicle. I also had an auto issue a few months back and he was able to set me up with another location close by. 10 out of 10, service.

Jan 31, 2025

I had a horrible experience with a leaking tire and they really helped me out. I had excellent service, not always something a woman gets in a car shop. Thanks so much! You made my day!

Jan 31, 2025

I had an excellent experience at this Firestone! I came in to get work done on my brakes and Jordan and Alex were amazing! They kept me updated on what was going on in the process of them working on my vehicle and I had a fun experience chatting with Alex about art since he noticed I was drawing while waiting. They are also kind enough to refer you to places if they are unable to help but don’t just want to leave you with no options. I definitely will be coming back here.

Jan 31, 2025

My man Alex Marcarello thank you for your courtesy. And conversation!

Jan 31, 2025

UPDATE: 1/29/25 I filed a complaint with the Better Business Bureau against these guys. I had to pay an additional $350 at a different shop to have them figure out what Firestone messed up. I reached out to their corporate office and was told someone would be in touch and never heard anything. Don’t give this place your business. They don’t care at all about their customers. Needed to replace the thermostat on my new-to-me 2006 GMC Canyon SL. I made an appointment at this Firestone for a Monday morning at 7:30am. I dropped the truck off at 7:30am and walked back to work. They called around 10:30am and I spoke to Paul about their suggested services they wanted me to have done on the truck. I told them I only wanted to have the thermostat replaced and nothing else. I could do the other stuff myself. I was expecting them to call around noon or 1pm telling me my truck was ready. 1pm rolled around and I still hadn’t heard from them. I called the shop and was told that my truck was “about to be worked on after the mechanic eats some lunch”. At this point I was confused. If they had my truck up on a lift at 10:30am to inspect it, why didn’t they just go ahead and do the work? I asked Paul when it would be done and he said “before 4pm because that’s when the mechanic leaves”. Now I’m thinking to myself “great, they are going to rush the job”. I walked back to the shop when I got off work at 2:30pm, still having not heard anything from them. When I arrived I could see that my truck was still not done. After waiting another forty-five minutes, they told me my truck was ready. They gave me 15% off because of how long it took. It was still expensive. I paid them and went out to get in my truck but I could see coolant dripping from underneath. I popped the hood and climbed under to inspect their work. There appeared to be a lot excess coolant all over the place. I went back inside and got a paper towel to wipe some of it away so I could see if it actually was leaking. It seemed like it was okay so I drove it home. The next morning on my way to work I went to use the heater and nothing was happening at all. It didn’t work on any setting and the AC didn’t work either. I took the truck back to them that morning. After several hours (once again, making me feel like I was not a priority), they told me they couldn’t figure out why it wasn’t working. When they were putting it back together apparently it started working again. There is probably a short somewhere in the system. (They probably got coolant on the ground connections when they overfilled my truck with coolant and got it all over the engine bay…) After getting my truck back and parking it in the garage at work I noticed somehow when they were trying to figure out why my heater stopped working they caused a leak in my windshield wiper fluid system… Earlier this week I noticed my coolant level has been slowly dropping since they worked on it. So not only did they cause my windshield wiper fluid to leak; they didn’t put the cooling system back together right, resulting in a leak. It took WAY too long for them to replace thermostat and now I have 2 new problems because they rushed the job. I called them this morning to tell the manager (Paul) about my coolant leak. He sounded half asleep and showed absolutely ZERO sign of remorse for messing up my truck. He didn’t even say sorry. All he said was “you can bring it back here and we’ll look at it or you can take it to a different Firestone location”. Do not waste your money or time at this place. I have a hunch that the reason they neglected my truck was because I refused to pay them a bunch of extra money for repairs I could do myself. I still cannot believe that the manager didn’t even apologize to me. So incredibly unprofessional.

Jan 17, 2025

Dishonest work. Charges for services not rendered. Avoid this location.

Jan 17, 2025

I needed a tire repair. My initial interaction with Paul was good. He was friendly and explained what he could do to help, and when. He was clear and personable. On the day of the appointment, Alex did great work! Job well done. Exactly what I was looking for. Thanks, guys!

Jan 10, 2025

i carry out car+repair

Jan 07, 2025

Big shoutout to everyone at this Firestone location, especially Paul. They were able to accomdate us unannounced and quickly turned around a flat tire at a more than fair price. We barely had time to finish at our visit at the next door Central Fire Museum & Learning Center!

Jan 07, 2025

Firestone was the ONLY place in all of Central Ohio that had the tires we needed. We were about to go out of town for the holidays and NO ONE had this tire. Firestone did and they were so kind to get us in very last minute to get the tires replaced and aligned. Everyone there was incredibly kind and we are very thankful for their help, flexibility, and professionalism.

Jan 07, 2025

I got a flat tire driving to Dayton for a family emergency at 5:30pm on a Saturday. I got off the first exit and pulled into Firestone I explained my situation to Paul the store manager and he said he will stay late and get it done tonight! I recommend this place to anyone great customer service and great people!

Jan 07, 2025

I got all four of my tires replaced with them. Alex was super helpful with getting me set up and communicating possible wait times for when my car would be ready and overall my experience was amazing. Also shout out to Ryan the mechanic! overall would recommend

Jan 07, 2025

i run car+repair

Jan 07, 2025

i show car+repair

Dec 07, 2024

Alex and Jordan took great care of me. In and out in no time. 6 out of 5 stars!

Dec 07, 2024

I called and spoke with Alex or Alexander and he quoted me a price on 4 tires and gave me a price and said there was a $100.00 discount if I buy all 4 tires on November 7 thru 10 I went with it made a appt for Thirsday the 7th I was dropping my car off and went in , THEN he went over my estimate and the price increased ,AND said the $100.00 discount was for tires over $600.00. And my discount was only $40.00 .I have used Firestone in the past BUT NO MORE.

Dec 07, 2024

Lied to me over the phone about ordering a tire that apparently never existed. Then tried to get me to buy 4 new tires

Dec 07, 2024

Lifesavers. The shop across the street told me I'd have to wait nearly 5 hours for them to diagnose a flat tire. Paul with Firestone got to it immediately and fixed it on the spot. Couldn't have had a better experience!

Dec 07, 2024

Where to Begin? From the welcoming phone call to come on in we'd love to help ya out. To the customer service provided; this location, [Specifically Alex] Gave the Best Experience Ive ever had at an Auto center anywhere Ever, hands down! Whats more is they were working with a skeleton crew & still got the job done in an expedient time. This Adorable young Gentleman Alex made sure that all the customers in the Waiting room had drinks, answered any pertinent questions, while tending to his regular duties & was an All around Personable guy to host what can usual be a very scary or at the Very least Difficult day for most when they lose their source for Reliable Transportation. If anyone were to underestimate him for whatever shortcomings, Alex More than makes up for in with a Larger than life personality! One Customer was a little worried that her vehicle might be to far gone But Alex Confidently said with Certainty that the team would in Fact get the job Done today! And sometimes thats Really all people need in this day & age, A Little Hope! From making everyone in the waiting room laugh, even making sure i had a bottle if water when i was parched, to helping with parts advice Alex definitely earns the Employee of the year award for best Customer Service & If anyone deserves a Raise or Bonus its No Doubt ALex! If any Auto Center in the Metropolitan area in Columbus deserves Recognition for quality work it's This Firestone off Third! Highly recommend to Natives, & tourists visiting Columbus. Thnxs Firestone & Thank you ALEX for a little help today with turning a bad day into a Good one, a mundane one into a memorable one! P.s. To incoming customers SCHEDULE an APPOINTMENT If YOU HAVE BIG SHIT that Needs Repaired! Expecting Firestone or any auto body center to take your Entire engine apart & rebuild it in 30 minutes with 10 people ahead of you, makes you an Ass & is Ridiculous! Have a little common Courtesy Schedule An Appointment, That is All! =)

Nov 07, 2024

Great service and friendly staff!

Nov 07, 2024

I have come to trust this location with keeping up our older car. They do a great job when work needs to be done and don't try to force a bunch of extra services we don't need.

Nov 07, 2024

I scheduled an appointment a few weeks before and still had to leave my truck and Uber home and Uber back the next day to pick it up. I would have appreciated them telling me because, I would have had a ride. I just didn't like it. They installed my tires fine. I'm just a little more considerate of people's time. Spent an extra $35 for Uber when he could've just been considerate. But whatever. I'm expecting too much.

Nov 07, 2024

I've been going to Firestones all over the country (Oregon, Pennsylvania, Utah, Idaho and now Ohio) since 2016. I have always had great, fair, quality service and they've always gone above and beyond whether it be an oil change or major repairs (had a head gasket blow once and the corporate office paid for my tow to the nearest Firestone). Unfortunately, this was the worst experience I have ever had at a Firestone. My appointment was on a Monday at 9am for a vehicle inspection (unsure if my tires or brakes needed looked at). I get a call at 2:30pm that day going over everything that needed done (tie rods, lug nuts, coolant exchange) was quoted an estimate and that the parts would not be in until Tuesday morning. I let them know during that phone call to move forward with those things, but I needed the car by 6pm Tuesday night. They told me this was more than okay. I called Tuesday morning at 7:30am because I was contemplating tires, but decided to wait until they go on sale. At this time I reiterated that I needed my car by 6pm that evening. I was told my car was already up on the platform and being worked on. Five PM rolls around with no call. I call back, and when I ask for an update, I receive the reply "well it's not done cause I see it up in the air on the platform. The guy will be back in tomorrow morning at 8am." I had not received any update or even an I'm sorry. I asked how late Wednesday morning, and he told me probably 10:30am. I now move around my Wednesday morning in addition to my Tuesday, and arrive at 11:30am Wednesday. I was told something else had been found with the coolant reservoir and that my car had been done, they just didn't have a chance to call me (but had a chance to call customers on a list to come in next week for a tire sale, as I heard multiple times while waiting in the lobby). I said no to the new issue and asked my car just be backed out. He returns telling me that actually the alignment wasn't done, and it would be another 45 minutes. I finally received my car at 1pm, for a cost nearly double my estimate. To top it all off, my steering wheel was filthy and my hands full of grease and dirt when I was finished driving home. Just completely unprofessional and not like any other Firestone experience I have had. Lost a long-time customer. 10/8 Update: took my car to a dealer servicer today as it stalled on me and said I had low oil pressure. Come to find out I had a massive oil leak that got over everything, fault of whoever changed my oil last. Lo and behold, that happened to be Firestone. Also, emailed the person who replied to this, who ghosted me. Stay away.

Nov 07, 2024

They were extremely helpful in finding Alternate ways to complet the job Making it less expensive for me.

Nov 07, 2024

Wrangling pricing long wait, and car was not aligned properly. Will never go back. Had a tire ordered for installation on another. After taking my avalon to them I canceled the tire installation for the ats. They don't deserve 1 star but was only way to submit review.

Oct 07, 2024

My daughter's car completely broke down in downtown Columbus while she was in Columbus for the night for a concert. State Farm had it towed to this location. Very grateful for this Firestone location downtown on 3rd. Paul was incredibly helpful and quickly diagnosed the problems and shared the codes with me via phone since I live in Cincinnati and was nowhere near the vehicle His crew was quick, professional and helpful in a very stressful time. He and his team went above and beyond to help me for several days, lots of phone calls and discussion. Including when I drove up to try to get the Prius issues address myself. He came outside and helped me validate what was wrong and did a few additional diagnostics with me that confirmed what the actual problem was so I could get working on a solution. The issue was too severe for them to work on. Even with that diagnosis, Paul never stopped helping me as I figured out what to do next. He was patient, friendly and in the end, they didn't even make any $$ off me after all of their support.... and still continued to help me. That is unheard of in the year 2024. Paul and this location helped me in an extremely stressful situation and made the rough experience a little smoother with their help. Thank you. We are grateful for your professionalism and support to our family! We will not forget this and will visit this and other Firestone locations in the future!

Oct 07, 2024

Paul is an absolute saint and helped me get my car back effeciently with so much care. He and his team are incredible. I had needed brakes for a long time and waited just a little too long and messed up my caliper on one side. They diagnosed it in a few hours when i was a walk in and made me feel actually cared for and listened to and fully explained what needed to happen in detail that I (someone who does not know cars at all) could understand. This was the first mechanic shop that I really felt heard and taken care of at, rather than trying to push me out the door as fast as I could, to spend as much money as I could without knowing what was going on. I am absolutely coming back here for all my cars repairs.

Oct 07, 2024

Pretty terrible experience from start to finish. They were careless with my wheels (significant scratches from removing/retightening lug nuts), knocked loose one of my side skirts, sliced through the sidewall of one of the tires I ordered (via TireRack) & then called me to tell ME to order a new tire as if their mistake was something I should solve, broke a latch in the trunk floor panel (presumably when they were looking for the wheel lock key). None of this was disclosed to me when I picked up the vehicle. Oh, it also took several days longer than they said it would. I wouldn't even recommend this place to an enemy.

Oct 07, 2024

Really mixed bag when you come here which shouldn't be the case. Guys up front are always friendly, but the issue is with the work done by the technicians. Sometimes they do fine, but other times you spend $1400 on routine maintenance and new tires only to have to come back MULTIPLE times in the following days for them to fix something that hadn't been done right in the first place. I only come here out of convenience as it's located close to my home and work, but at this point it is no longer convenient and I will be looking for a new mechanic after things are resolved.

Oct 07, 2024

This location on 3rd st is horrible. The lack of customer service unbelievable. We took my sisters care there as it broke down on her on the way to work. We both work downtown so it was convenient. We usually go to the Firestone in grove city. We were told that this location is appointment me only ok it’s fine as this was unexpected. They were able to complete the diagnostics. When I told them the car was under warranty and had all the information to start the process, the technician was extremely rude and unhelpful. It took me and my sister to call three different times for someone to tell me that the manager Paul was the only person that could call about the warranty and get that process started. I could never get ahold of Paul so I ended up calling Grove City Firestone and who was completely professional and polite and told me if we could get the car there that they can contact the warranty company and have the car repaired within 2 days. We do a lot of business with Firestone but I will NEVER go back to this location

Oct 07, 2024

Worst Firestone ever!These guys misdiagnosed my car not once but twice. Paul is such a sketchy person and a liar he’s terrible at his job and need to be fired. These prices are way too high to not know how to fix a car. Save you a trip and pick somewhere else to get your vehicle fixed.

Sep 07, 2024

Excellent customer service ! From reps to leadership! Thank you for helping me and being so nice

Sep 07, 2024

Please learn from my mistakes, do not take your car here. I had them replaced 2 tires, then the other 2 tires after noticing a bad shake with 2 new/2 old tires. The shake didn't go away with 4 new tires and I asked for a balance. Their balance didn't help and I had to take to another shop to get it balanced correctly. I was charged for 'road hazard' protection on the tires which I was never offered and never agreed to. On top of this, ever service took like 8 hours.

Sep 07, 2024

Took in my truck because the ac compressor was going out. Had them replace it, after a day or so they called said everything was good I go to pick it up and as I hop on the truck turn my ac full blast.. nothing but hot air. Had them check it the next day and said everything looked good. Picked it up again, and let's just say the job they were paid for was garbage. They just charge for stuff they aren't really certified to do. Now I'm having to pay over 2k to get it done right. HORRIBLE SERVICE NOT RECOMMENDED TO ANYONE!!!