Firestone Complete Auto Care

Feb 01, 2025

This is a service department that a customer can TRUST.

Jan 31, 2025

Firestone at Ballantyne is very close to my home as I live in "Belle Vista", which is just across to the Ballantyne village center. They offer an excellent service to the Ballantyne community, as I live there since 2006. I highly recommends to my neighbors at Belle Vista.

Jan 24, 2025

The staff at Firestone on John J Delaney drive had great communication, were friendly, and completed the necessary repairs as quickly as possible. I don’t know anything about cars, so it is very important for me to trust whoever is working on my car. I trust the staff at this Firestone and will be bringing my car back for any future maintenance.

Jan 24, 2025

My appointment was scheduled for 10am and I'd arrived super duper early (9am) as my previous service (tire rotation) at GMC was completed quicker than expected. 10am rolls around and my car is still sitting in the same parking space. 1030am... Same.. 1045 am... Same. 11am.... Same. So, I asked if they were behind and he confirmed NO! He then asked which car was mine. He looked through the clear appointment holders and didn't find mine. Then magically my car disappears. He walks away and comes back and says, it'll be the next car they'll put on the rack. 25 minutes later, done. When I checked out, he apologized and indicated he had to wait on a specific tech that knew how to do a wheel alignment. Now, as I sat there and continued to wait, other customers were in and out. Cars pulled in, I guess for assistance putting air in their tires, but not one technician come to me advising of a wheel alignment tech shortage. This was horrible customer service. Not service, but customer service.

Jan 17, 2025

"I had an exceptional experience with their service! From start to finish, Rio was professional, efficient, and incredibly attentive to my needs.They went above and beyond to ensure everything was being done to perfection, and I truly appreciated their expertise and care. I highly recommend them to anyone looking for top-notch service. Five stars all the way!"Way to go Rio.

Jan 17, 2025

It's the worst service center I have ever gone to. Their online schedule doesn't work, or this Firestone doesn't honor online appointments. I had an online appointment, and when I went there thinking that the appointment still exists, to my surprise, they canceled it. I see their ranking is 3.2 it is still very high for their standards.

Jan 17, 2025

Rio helped me out a lot. Always good service here

Jan 10, 2025

I have been using Firestone Ballantyne for the past few years for basic maintenance and have always had a great experience. The team is friendly and knowledgeable and I feel like my car is in good hands. I especially liked working with Rio Shadow at my Dec 2024 visit as she went the extra mile to explain the alignment diagnosis of my car and run-flat tires.

Jan 07, 2025

90+ minutes to perform a state safety inspection (no emissions check) for which I had an appointment! That’s ridiculous. Needless to say I will not be returning.

Jan 07, 2025

Bad online appointment system, and slow in-person service. First, I booked an oil-change appointment online, was confirmed by SMS, and then got a call that this online appointment system does not work, so over the phone, they gave me an appointment for a few days later. When I went to the shop on appointment day and time, I was told that I didn't have an appointment. What? There is no reason for that, so the kind gentleman, Mark, told me that he could still take me in, but it would take some time. I waited for almost 2 hours, but my car was not taken in. I could not wait any longer and Mark did not offer me to wait any longer, instead, gave me my keys back. A lot of time and efforts wasted for no good outcome. The facility is busy, so customer service and a working appointment system are not a priority.

Jan 07, 2025

Do not trust this place with your car. They looked at our Mazda and said we needed a new radiator costing $1000 with parts and labor. Took it to another mechanic who said it only needed two belts replaced, and coolant added, which cost us $200. Car has been running great since the belt replacement. So glad we took it to another place for a second opinion.

Jan 07, 2025

Had a great experience here. A gentlemen name Jason could not have been more helpful. Went above and beyond for me. Highly recommend this location!!

Jan 07, 2025

Had an impact bulge on my tire and close to a blow out. I drove in this morning , quoted me for a replacement and put my donut on free of charge. I’m and out in under 30minutes. Rio and the entire team there was very personable and professional while I was there. Definitely will Be coming back here for future work needing to be done.

Jan 07, 2025

Outstanding service.

Dec 07, 2024

Came to this location due to me catching a flat maybe 5 mins away. My immediate reaction was to here to at least get a donut on. I walked in and wasn’t greeted and waited about 9mins before I’m assuming the shop manager said he’ll be right with me. I told him I had a flat tire and he said they were so busy they couldn’t help me that I would have to leave my car overnight. I asked the other gentleman it takes about 5 mins to be on a donut can I at least get that done they said they were too busy. While in their parking lot I called roadside assistance. I wait there for 80 mins before they arrived and roadside put on the donut. It crazy that having a newborn and needing assistance was too much for this crew to do. While they were too busy to help they managed to. Put air in someone’s tires laugh watch me get the tires fixed by roadside and hangout smoke etc. I will never go to a Firestone again. I never asked for anything free was willing to spend my money horrible service horrible treatment of a customer. Terrible guest experience

Dec 07, 2024

The team at this location are amazing. Had an unexpected need for a new tire and additional work so a good alignment could be done. An expense not planned and so close to Christmas too. They talked me through options, helped me apply a coupon and completed all the work the same day even though we didn’t have an appointment. I highly recommend Firestone and in particular, this location.

Dec 07, 2024

Tim has helped me so much. Thank you so much! It’s a great location to get your car fixed!

Dec 07, 2024

always friendly and accommodating

Nov 07, 2024

Brought the car in for state inspection. Firestone pointed out the car I brought in is not due until February (we own two Prius'). They offered to hold the ticket open until I could go home and get the correct car. Very flexible in light of a dumb mistake by me.

Nov 07, 2024

Good customer service earns it one more star, but alignment jobs are terrible and repair quotes are overkill. Took my cars there three, maybe four times, and every time the steering wheel has never been straight and the car still veered to the side, even after immediately coming back for correction. I did the job myself in my driveway with two wrenches and a tape measure and got my car and wheel straighter than they ever did. Front end also clanks ever since my alignment which I attribute to them; there are visible scrape marks on the adjustment points. They also quoted me/tried to sell me on a $439.25 tie rod end job that I did myself for $50 in parts and in an hour or two. They claimed OEM prices were $210 when in reality they were $32 each, and on top of that, $185 in labor and a $15 “shop supplies” cost. I highly recommend going to a reputable, family owned local shop instead of chain stores like this.

Nov 07, 2024

Great Customer Service!! Tim and Rea ( not sure if I’m writing her name correctly :() They both informed me what’s happening with my vehicle and what needs to be fixed. Rea took the time to explain details and was very caring. Tim applied a great discount at the end of paying! Thank you guys! I’ll keep on using your services!

Nov 07, 2024

Rio was very helpful and outstanding, this store always takes care of my car! I will definitely be coming back!

Nov 07, 2024

Staff was great ....fixed my tire before closing this evening ....atta girl to Rio and atta boy to Julian ♥️♥️

Nov 07, 2024

Very slow even you have an appointment! Do not choose this place! Very bad attitude as well.

Oct 06, 2024

Appointment system is unreliable and manager was rude. I don’t give money to business who blatantly don’t show RETURNING customers respect. Better of just going to Mavis or Discount.

Oct 06, 2024

I do not post negative reviews but this needs to be said. I'm giving two stars to this location because I know that the mechanics work hard! Owners - please hire more staff or do not schedule so many appointments. I showed up at 10:50am and did not end up leaving until 2:45pm for a routine oil change, replacement of wiper blades and emissions test. Upon arrival, a gentleman who I am assuming is the manager, informed me that there were already 11 cars in the bay area waiting. The girl at the front desk (I will leave her name out) does not have the warmest customer service skills. Very strong personality and what I felt was condescending. WHAT HAPPENED TO KEENYA? For nearly 5 years I have been going to this location and Keenya and the team were fabulous. Friends, I understand it is challenging to work with the public, but get better people skills. You are the front person and are the first face people see. During this process I received a call letting me know that my engine air filter needed to be replaced. I agreed, but then after waiting close to four hours, I called them to get a status. I finally told them to please disregard the $55 filter (way too expensive) and asked her to finish up and I would be over. Again, I got pushback that I needed to wait as the mechanic was on his way to pick it up. Again, I did not want to wait for the filter but she was quite insistent, and I told her to please skip it, and it was way too expensive. Upon walking back, I was greeted again by this girl with a cold attitude and then I was on my way. Bottom line, either hire more mechanics and customer service people who work better with the public. This location was gone seriously down hill.

Oct 06, 2024

Mark and Rio(sp) were extremely accommodating with my road hazard claim despite having to deal with the computers and phones being down from the previous nights storm on a holiday weekend. My tire damage happened Friday night and had the new tire on by Thursday.

Oct 06, 2024

Poot Customer Services, charged for no action done to the car, store closed earlier than said on the internet and phone call so I had to paid twice for an Uber, DISRESPECTFUL MANAGER insulting the customer on a call; bottom line not coming back 👎

Oct 06, 2024

This place is not trustworthy at all! Period.

Sep 06, 2024

Do not waste your time or money at this place. Customer service is bad, Actual service is worse! They ordered the wrong filter because they had my Make/Model wrong in their system. I had them perform an oil change, yet 10 miles after picking the car up from them my low oil light came on. They never even changed the oil! I had a shaky steering wheel when i hit the brakes, Firestone told me i needed $1700 worth of suspension work. I took my car to another shop and they fixed my rotors for $450 and the shakiness was gone! Do not let these people rip you off like they have done to me and so many other ppl.

Sep 06, 2024

This is the worst oil change place I’ve ever been to. Please, I beg of you, save yourself time and a headache and go somewhere else. Over the past year, I’ve had multiple appointments be: forgotten by staff, rescheduled without informing me, I’ve even dropped off the car and keys and returned several hours later and they hadn’t even started on the car. This morning I called to confirm an appointment I’ve had scheduled for a week and was put on hold indefinitely. When I arrived for my appointment the staff claimed to have rescheduled this morning and tried calling and emailing me. A complete fiction and the final straw. They’ve waisted too much of my time and energy.