Firestone Complete Auto Care

Feb 05, 2025

I recently bought a BMW M4 through Carvana, had my personal mechanic inspect the vehicle to make sure everything was in order, he said the two front tires had dry rot that needed to get replaced, and all four rotors needed to get replaced. When I told Carvana about the issue, they told me I needed to have the car inspected through an in-network service provider of SilverRock (Carvana’s third party insurance) and that the service provider (this particular Firestone) will make a claim to SilverRock. Immediately I got attitude from the staff telling me they’re NOT going to fix anything if SilverRock doesn’t cover it, and that it’s MY responsibility to call them to find out. Firestone and SilverRock have a contract and it’s Firestone’s job to contact SilverRock, the staff is just ignorant about the policy. I lent my car to them at 7 AM, and didn’t hear anything until around 3 PM. When I finally called, they told me they tried calling me at 8 AM, but my voicemail was full and they couldn’t get through to me. I had other people call me throughout the day, and I even got a voicemail from a dental practice, so obviously Firestone’s phones don’t work, or they don’t know how to use their phones. At least one other review here has the same complaint. They told me I needed a wheel alignment, but that my tires and rotors are fine, and SilverRock won’t cover the alignment. I decided to get a third opinion. I drove the car over to the BMW dealership, and it so happens that the rotors were perfectly fine and my mechanic misdiagnosed them because BMW makes them a peculiar way which is uneven but supposedly enhances the car’s performance. However, they agreed the two front tires had dry rot and needed to get replaced. I called Firestone back and they told me the dry rot is no cause for concern and it’s not severe enough to file a claim. I asked the technician if he thought it was worth it for me to pay for the front tires even if they weren’t covered through insurance and he told me “if it makes YOU feel better,” in quite a condescending tone. I took the car back to BMW so they could file a claim for the dry rot over to SilverRock and lo and behold they covered it entirely! So, three different parties (my mechanic, BMW, and SilverRock) all agreed I had an issue with my tires, but Firestone denied there was any issue and wouldn’t even bother to file a claim to the insurance for the tires just to see if they would cover anything. Rude, short tempered, incompetent, and unhelpful! That was my experience of this particular Firestone.

Feb 03, 2025

Don’t bring your vehicles here. Came in for diagnostic service and coolant fluid exchange. Mechanic drove my jeep over a bolt while in the shop. Firestone won’t take accountability for destroying my tire and I’ll have to buy a whole new tire. Never coming back here.

Jan 31, 2025

My tire went flat, I was able to put air in it (which the air was coming out almost as fast as I was putting it in the tire). I was in a bind. Was able to just make it to the Firestone Shop on S Congress. They were busy, shop full of cars but Selena took care me of me. She left the reception area and put a new tire on herself. Judging from this experience today, I can see why they have a shop full of cars - great service! I’m going back to get 3 more tires in a few days. Highly, highly recommend!!

Jan 24, 2025

Courteous, knowledgable, always going the extra step to get the job done!!!!

Jan 24, 2025

What a difference a good employee makes, after my terrible experience with Daniel at the Ben White location I was able to feel confident in trusting Salina with my vehicle. She looked up my car found that I still had a little bit of a warranty left on my alignment from a year ago,, and the rest of the work she proposed doing on the car was a very good value. I would highly recommend going and dealing with her.

Jan 07, 2025

I had a 8am appointment for oil change and inspection. Upon arrival and.check in at 7:45am they tell me noon ish completion. Wow. 4 hrs for inspection and oil change. Finally done.at 12:15pm. Seriously..with an appointment, no way customers should have to wait this long. Then.whats the point? I could have drive to Cedar Park, no appointment, had oil changed and inspection, and.been done by 10am...easy. Price was great...but wow.

Jan 07, 2025

Service was prompt and courteous. Costs were reduced once true problem was revealed.

Dec 07, 2024

Great place. Rose was awesome. Super friendly team.

Dec 07, 2024

Always super fast same-day service and the guys that work at this location are really nice. Highly recommend for oil changed and other regular maintenance!

Dec 07, 2024

I showed up with an unexpected issue with my car on a busy Saturday morning. The staff were friendly, knowledgeable, and professional. My issue was repaired at a good price and I was back on the road in an hour and a half. (I expected it to be longer.) I will definitely recommend this location and be back myself when needed.

Dec 07, 2024

My vehicle needed an oil change and a smog inspection for registration, and I was able to make a same-day appointment. The receptionist/scheduler was very pleasant and let me know exactly how much time this would take. I received an email after the car went through an initial inspection, and details of what needed to be done. Everything was taken care of and the price was very reasonable.

Nov 07, 2024

Great place, AJ & Selena are very polite and know what they are talking about! I recommend this location

Nov 07, 2024

Terrible service. I tryed to get in for a simple inspection and was told I would need to wait 5 to 6 hours by a terrible sales woman at the front desk. Refused to even look me in the eye when trying to fleece me. Said I could drop it off and come back later. For an inspection that takes less then 15 minutes! Yeah right! Called a competitor 3 blocks away and got in and out in less then 15. This place is super busy and doesn't have time for walk ins. You better schedule a week or 2 in advance if you want to try here. Terrible service.

Nov 07, 2024

The reason I give them one stars , The lady Verbally said it will take me an hour and a 1/2 to fix the flat . But what Actually happened was. They started on the 3 people who arrived after I did and got on the list so after 2 hours I left.... No apologies and no explanation of why they worked on the people's car who came after me.... Very disappointed to say the least

Oct 07, 2024

Great service.

Oct 07, 2024

I recently took my car in, my breaks were squeaking off and on. They had been replaced under 2 years ago and barely put any miles on my car. They quoted me for $8,106.92 worth of work that had to be done RIGHT AWAY! I took my car to Dave’s Ultimate Automotive, thankfully they were able to help me out quickly. I only had one recommended repair. I used to go to the Firestone in South Austin. Always get a second opinion and even probably a 3rd. Absolutely horrific experience and will never return again!

Sep 07, 2024

AJ and the team literally saved me today! I had tried to get an oil change down the street and the kids couldnt pop my hood up and refused to do anything to help get it open. I am from out of state and am not familiar with anything around here and I googled Firestone and thought I would ask if they could help me. AJ and the front desk clerk (wish I got her name too) were so sweet and took in a stray to help. He was able to pop my hood within a couple of minutes and tell me what the issue was and how to fix it for future use. So sweet and helpful! Definitely a place you can trust to help and they are very knowledgable. Thank you for showing me kindness in Austin!

Sep 07, 2024

Aj, Jesús, and Selina were súper awesome with the communication, patience, and understanding. I had taken my vehicle to another location that couldn’t help me and had my car for 3 days but I came to this one and they fixed it in 1 Day and i couldn’t thank them enough for their quick service. Highly reccomend!

Sep 07, 2024

Great customer service and timely with getting my car done!

Sep 07, 2024

Horrible experience. Was told the tire I purchased last year was still under warranty by two different people that both reviewed my previous invoice. When I arrived I was told it would be a few hours so I ordered a Lyft home. As soon as I got home I received a call that it was not in fact under warranty , when I asked why the receptionist told me it was because my mileage was too high. I asked, doesn’t 55,000 mileage warranty pertain to mileage on the specific tire? I was over 55,000 mileage for my vehicle last year when I bought the tire. She said no, it’s for the total mileage of your vehicle. This is factually incorrect so I asked to speak to someone else. They rudely told me I wasn’t covered because the damage was road induced. Ok that’s fine, but why did I waste my entire day, and $40 in Ubers when I wasn’t covered to begin with. Now, one week later, I have two additional flats, caused by screw and I wouldn’t be surprised if they were responsible. Just don’t go.

Sep 07, 2024

I had a nail in the driver's rear tire of the Jeep. When I arrived, the technician inspected it and said it could be plugged or patched. They had it fixed in about 1.5 hours. They also recommended other services but didn't pressure me to get them done right away. The crew was nice and the garage was clean and organized. I will definitely use them again in the future! Thank you.

Sep 07, 2024

They had my car for 5 days while I was out of town and didn't even take a look at it.

Aug 07, 2024

AJ helped out big time with a last minute job. Very quick and helpful!!!

Aug 07, 2024

I’m usually one to wrench on my own vehicles, but when I needed a wheel balance and alignment on my F150 Jesus and AJ hooked it up. Very professional and excellent communication throughout the whole process. When unforeseen problems came up, AJ notified me immediately and had an action plan for how to solve the issues, and they got it done in a time crunch which I know from experience can be incredibly difficult to pull off. Great guys and even better service. Would give 10 stars if I could. Thanks guys!

Jul 07, 2024

AJ and Jesus were extremely helpful. Service was speedy and well done.

Jul 07, 2024

AJ and his staff provided amazing service. They were able to get me back on the road safely and quickly. I highly recommend this location.

Jul 07, 2024

Friendly and knowledgeable staff. It is a very central location so understandably busy but have only needed to leave vehicle no more than one night and it is ready for pick up the next day.

Jul 07, 2024

Hard workers, nice folks, and they recycle oil. Thanks!

Jul 07, 2024

Zero trust in this place. Swindlers. The absolute worst. Brought my car in making horrible noise and the check engine light on. They told me nothing was wrong, brakes were great nothing to be done. They kept the car overnight then suddenly the next day they told me my brakes were very low and needed to be replaced and my air and engine filter (which had been changed 3 weeks ago) needed to be changed. Picked up the car and the check engine light is still on, nothing is fixed or apparently wrong.

Jun 07, 2024

AJ was awesome and figured out what was wrong with my car when other locations wouldn’t even look at it. Definitely coming back here if I need car repairs again.

Jun 07, 2024

Employees were so friendly and helpful. I didn't feel pressured to do any extra services to my car. As a woman I hate going to mechanics because they always try to pressure me to do extra services. This place was honest and I would definitely give them my business again.

Jun 07, 2024

Very easy, friendly, and fast service