Firestone Complete Auto Care

Feb 07, 2025

Feel like Chris is my dad helping educate me about tire maintenance in addition to the superb service!

Feb 04, 2025

I Loved the customer service provided from Chris Collin’s he was so nice and understanding and updated me whenever anything happened he also helped me with everything that I needed to get done

Feb 04, 2025

Long Review. Worst customer service ever!!!!!!! I caught a flat this past Friday…… tow drove me to this Firestone location(huge mistake on my part) to have my tire patched. One of the staff stated it will be at least 2 hrs or more on wait, which is crazy to me, especially for just a patch. 2hrs goes by, within that 2hrs I’m watching Employees play around, service techs do not know what they are doing. Randy stood in the lobby on this phone. He Didn’t come out to help until I was outside watching the workers ALMOST mess up my car. I didn’t leave there til 7pm and got there about 3pm. Missed an entire work day. Nevertheless, I never got the patch, they lied and said they tried twice on patching my tire and it’s no good. I knew that was a lied. Asked them to put my tire back in my car and just put my spare on. Smh I had to stand over them to be sure that was done correctly. I took my tire to my normal shop, and was told Firestone tried to mess my tire up. Mind you I have BRAND new tires on my car. Smh horrible. Shut this locations down or get better techs that actually KNOWS what they are doing.

Jan 31, 2025

Good honest service good advice saved me money car run like a dream Randy is the best 3000 headland

Jan 24, 2025

Customer service is some of the worse that I've ever experienced. It took three days to get a tire change and not to mention a lady's wheel fell off as she was backing out of the parking lot. I'll never go here again and you shouldn't either.

Jan 24, 2025

OMFG PLEASE GIVE TRAVIS, ERIC AND CHRIS A BIG PAY INCREASE!!! THEIR SERVICE WAS EXCELLENT IN MY TIME OF NEED OF HELP AND THEY WERE THERE IMMEDIATELY TO ASSIT THE CAR JOB. VERY RESPECTFUL AND COMMANDABLE MEN. THEY REFLECT THE COMPANY’S VALUES AND MADE AN INCREDIBLE FIRST TIME IMPRESSION FOR ME AS A FIRST TIME VISITOR. SINCE THE PANDEMIC I THOUGHT SERVICE, ESPECIALLY HERE IN ATLANTA, WAS DEAD-BUT NO!!!!! THESE 3 MEN HAVE RAISED THE BAR ON MY EXPECTATIONS OF QUALITY AND SERVICE!!! AGAIN AND AGAIN, EXCEPTIONAL MEN AND I WILL FORGET THEM!!!!

Jan 07, 2025

Fast service. They started service right after I checked in at my service time. Done within 90 minutes. Was disappointed that even though I asked if they have the history of what I normally did for an oil change, they did I full synthetic at a much higher price. When I questioned it at check-out they told me they do not offer standard oil in GA (I normally get my oil changed at Firestone in TX). Cost me twice as much as expected. Even though I asked for a tire rotation (Firestone tires) it was not on my invoice so I am unsure if they did it as requested. I will not be using Firestone for an oil change again in GA. Very tight parking.

Jan 07, 2025

I chose the worst auto service center for a simple oil change. It’s now been two hours since my arrival! Two. Hours. I’m seriously concerned about the competency of the guy providing the service. I won’t be returning for even the smallest of services. Never. Ever. Never.

Jan 07, 2025

I drive a car that is provided to me through uber. Regardless of if it’s my personal vehicle or not, I pay for the car so it’s mine! I had an appointment set at 8 AM. For a service that was not done properly. Long story short I am still currently here 5 hours later! They did not open the shop until 20 min till 10 am! I called and made a complaint and the lady whom works at the front desk received a call. She stated as she was walking out the door that “it’s not her car it’s a fleet vehicle “. To be honest it shouldn’t matter I am still a customer that had a set appointment to be serviced and sat here for 5 hours later! Very unprofessional. Pep boys would never!

Jan 07, 2025

Randy gave me the best service. I had a 9:00 appointment and was done with my alignment before 11:30

Jan 07, 2025

These guys have had my car since Dec 23 and it is now Jan 6 and they have not fixed it. And it was a simple thing: the fuel had run out of the engine compartment because the car was parked with the nose pointing slightly up , would crank but not start. It just needed fuel pumped into the engine. I call every day and they are like "yeah well look at it " or "uh yeah it's electrical" when it's not. and nothing ever happens. Avoid at all costs, and I also reported this to Progressive who had my car towed there by roadside assistance.Rhe next step is to call APD and report it stolen since they apparently aren't giving it back.

Dec 07, 2024

If I could give 0 stars i absolutely could I have been having my car serviced at this location for a year . EACH AND EVERY TIME that I bring my car to this location it’s always unprofessional I scheduled a service for 11 went to check on the status of my car at 5:30 and it hadn’t moved when I asked how long it would be because I told them when I dropped it off I needed it done before 6, they told me it would be another hour until it would be finished I needed an oil change andd a new serpentine belt 45 mins worth of work tops! This is the most recent service prior to that I came for break work and they lost the lug nut to my after market rim and told me I would have to purchase a new one and then they would reimburse me … you lost something you took off my car I don’t take my car anywhere else but here… I have never had any issues with any other Firestone location when I lived in Nashville the service was always top tier. These people that you all have employed in this shop all need to be fired . If you don’t want to work then why be there. I asked for my key back and they had no remorse I left with my car untouched and still needing the service I came in for. Pathetic excuses for customer service and mechanics

Nov 07, 2024

I wish I could rate this place lower. Where do I start? This place has scammed me into expensive repairs that didn’t fix my initial problem with my vehicle. They have been handling my car for three weeks and in that time they’ve only called me twice, when they thought the car was ready for pick up and they were trying to get paid. I was lied to about my initial repairs and told that it would fix the issue I bought the car in for. I wish I never came to Firestone they have cost me unnecessary inconvenience, time, and money.

Oct 07, 2024

Missing my factory lug nuts from my vehicle. Replaced by Firestone with some cheap ugly replacements. I'm very disappointed, I have to pay to replace them. Service person was very inexprenced and could not work the register.

Oct 07, 2024

Scheduled an appointment for an oil change at 8am. Took two hours. Never again

Oct 07, 2024

They told me to come in, without an appointment or all the excuses that other places lead with. They serviced my car and were pleasant. There wasn't any coffee and I we never been without a WAIT though.

Sep 07, 2024

Long story short... I'm not going anywhere else for Auto care needs

Sep 07, 2024

Made an appointment for 11am dropped my car off for a wheel alignment. Tech told me a it would take few a hours. Went to pick up at 7p hadn't been touched 1 out of 10 so not recommended.

Sep 07, 2024

My family and I recently got back from a flight through Atlanta International Airport. When we got back, a tire on our vehicle was flat. We had it towed to this Firestone location. Even though they had other cars that needed to be looked at, one of the technicians stopped what he was doing and took care of our issue. I greatly appreciate the team there and how they helped us.

Sep 07, 2024

The customer service that I received from the cashier was great, but the wait time that you had to wait it was very much horrible but other than that, the customer service was definitely on point. They just need to do better when it comes to servicing people.

Sep 07, 2024

They ask me to bring my car in at 8:00 A.M. for a front end alignment. I called at 12:00 and they said it would be ready at 1:00 and they would called me. I called back at 1:15 and they said it was ready nobody called me. I called on Thursday and had them schedule two vehicles for Saturday and when I got there to pick up the first car they said they could not do it. This is the worst customer service I have ever experienced and I will never patronize this store again.

Aug 07, 2024

Crystal Baker at the headland drive location is the best, very understanding, great customer service, I really appreciate her! Bring your business here!

Aug 07, 2024

Customer service was very professional. I was able to schedule my appointment bt telephone and my vehicle was repaired in a timely manner. I recommend this location to friends and family.

Aug 07, 2024

Honest, intelligent, professional. I received excellent service today. My technician was Lee and he was far more thorough and informative that my dealership had been. Everyone there was professional and the waiting area was clean and comfortable.

Aug 07, 2024

Ms. Crystal and her colleagues looked out for me. They made sure I was well taken care of.

Jul 07, 2024

After hitting a pothole on the way to Florida, I took my car in for last-minute tire service (alignment and rotation). I found out weeks later that they didn't actually perform the tire alignment work that I paid for. To put it mildly, I'm very, very, very disappointed in this dishonest practice. I wrongly assumed that I could trust a national brand like Firestone. To add insult to injury, when I confronted them about it, the local store manager admitted fault and said I have to come into the store for a refund. I only went to that shop because I was on a road trip traveling through Atlanta. I live a few states away. Obviously I cannot make it back into the store for this refund. So now I need to deal with the hassle of getting a refund through my credit card company. If I could give this store a negative rating I would do so in a heartbeat! This has absolutely been the worst experience ever! (NOTE: Similar to most folks who've posted reviews, following my service I was strongly encouraged to post a review of my experience. Originally it was a 5- star review as the front line personnel were very friendly and I assumed service was performed as described. Obviously, my experience turned very poor once I realized I was a victim of fraud by a seemingly trustworthy shop)

Jul 07, 2024

Great service, I’ll recommend!

Jul 07, 2024

They were professional and knew their product. The Staff was friendly and thought they had jokes. We can all use some laughs when were spending unplanned out of pocket expenses.

Jul 07, 2024

When I called to get information on the tires I looked up online Crystal was were informative and was able to schedule me to come in right away. I had questions to determine which tires would be the best match for my needs and she helped me to compare the options as well as gave me additional information on services that I needed. Crystal was very personable and I felt I could trust her in my decision making process.

Jun 07, 2024

I've been coming to this Firestone for years and it has always felt like going to a small father-and-son type shop than part of a larger corporate chain. This time however my usual agent wasn't in the store, I'm not sure if he's retired, but the service felt much less personal and there was no effort to make sure I was given the best options in terms of pricing for my oil change or other services. I never felt price gauged here before, but now I feel like I might start going back to my dealership for service if the treatment and pricing are going to be the same.

May 07, 2024

Best service ngl