Federal Automotive Service and Towing

Jan 30, 2025

24/7 tow and only 24 bucks to hold the car amazing prices

Jan 23, 2025

I got my car towed by the cops they dropped my car 5 times and then charged me 620 dollars for 4 miles and then proceed to try to scam me and my towing company while I was there, staff was awful claimed he said cash only he didn’t I would remember he started making fun of my towing guy and got mad that we forced him to do his job 1 star awful service to be honest they need to be investigated

Jan 06, 2025

Towed my car after an accident on I-84. Called by the police, they were OK. My car sat in their lot till insurance could sort things. They left it uncovered and open to the elements. Wouldn't release my car to insurance unless I came in person. Long wait once there to get this done. English is not the primary language spoken here. Meh.

Dec 06, 2024

Got my emission done here for the first time. It was quickly done as emission tests are but very unfriendly environment. The boss would not even look at me the entire time, not even when I got up and said thank you before I left. I literally repeated myself in a louder tone and he still gave me the cold shoulder. The emission guy was also sketchy and also uncommunicative like if he hated the job.

Dec 06, 2024

buen servicio

Sep 06, 2024

Carlos was absolutely amazing. Wasn’t even on the clock but still came in to help us! Super friendly and helpful. Envy towing showed up previously and said they couldn’t help because the car wouldn’t go into neutral (we explained to them beforehand that it couldn’t) and left us! However Carlos with Federal Towing showed up and immediately got the car hooked up. Would recommend.

Aug 06, 2024

I was in an accident and had to have my car towed to Federal Towing. Everyone was very helpful and kind. The whole process went smoothly.

Jul 06, 2024

This place has gone down hill. It must have been sold off. Very weird experience and not in a good way. I'm done with this place.

May 06, 2024

Great staff, friendly, fast working and reasonable prices.

Apr 06, 2024

Good experience! Friendly staff. Locked my keys in my car and Petey was there within 20 minutes.

Mar 06, 2024

Excelente Servicio Mucho profesialismo

Mar 06, 2024

I got my car emissions tested here and passed.When I tried to re-register my car it wouldn't let me because it claims i didn't get emissions test done. I called DMV to try and clear this up, they told me to call the emissions place, so I call them and they told me to call DMV BECAUSE ITS ALL AUTOMATED AND THEY CANT DO ANYTHING ABOUT IT!

Feb 06, 2024

Attention, and solve the problems. Good guys!

Feb 06, 2024

Bunch of crooks be aware don’t let this people take your vehicle

Feb 06, 2024

Crooks. BIG man talk like that to my wife. I am 250 miles away for work. This job will finish. Any 'man' that talks like that to a woman ain't NO man.

Feb 06, 2024

During my emissions test was quick, been doing few years already and vehicle repair with towing service past years. Today couldn't find parking their truck occupied the space I saw others trying to. Really need to organize the outside better as needed.

Feb 06, 2024

Excellent service, done quickly. Very accommodating and reasonably price. Thanks!

Feb 06, 2024

Excellent service,friendly people just perfect in everyway thank you!

Feb 06, 2024

Great fast service.

Feb 06, 2024

Had my emissions done. In and out. Very courteous. Impressed

Feb 06, 2024

I was very pleased with the work they did - oil change, spark plugs, and belt. I appreciate their recommendations for other work that should be done.

Feb 06, 2024

Mike was awesome! He got my van out of a tough spot onto the truck in no time.

Feb 06, 2024

Onstar set up Federal Road Towing for a lock out service. They arrived super fast (and traffic was crazy today), we’re super kind, friendly, and professional. The young man had the car opened in 30 seconds!! Any time I use this company their 5 star service! I forgot to ask the guys name to shout him out for his good work.

Feb 06, 2024

Rude staff, horrible customer service. Opened a towing request through my insurance provider. I'm told an estimate of 60-90 minutes. Ok, fine. Car is safely in my driveway, so not a big deal. I only wanted to make sure it made it to the dealer by mid afternoon. Fed Towing was assigned and later called, left voicemails on my mobile. I was working at the time, didn't see the calls come in (I had been watching for text messages). I called them back as soon as I saw the missed calls (about an hour after I opened the tow request). Guy that answered immediately had a chip on his shoulder. First because I apparently had the nerve to not call back right away, and two because of the type of car that needed towing. Instead of *kindly* asking what was going on and any pertinent details about my car, he went on to suggest I must've modified the car (it's not) and that's why it's not running. I told him no, it's not modified at all. And even it was modified, that's not his responsibility. If all he wanted to know was if the car was lowered or might otherwise be difficult to get on the flatbed, he could have just asked. Ended the call after he said he would dispatch a different driver to my location. Not five minutes after I ended the call, he cancelled my tow request. Called my insurance to advise what happened, and to complain. They were not happy to hear a service provider they dispatched on my behalf had canceled without any given reason. Who ever owns this company should have a word with their employees about being friendly and courteous to ALL customers. Ended up going with Envy Towing. They WERE kind and courteous when they called!

Feb 06, 2024

The lack of empathy in this place should be studied

Feb 06, 2024

They keep you running and safe on the road. Great Mechanics and great service

Feb 06, 2024

This place is awesome! Super helpful and friendly staff, and fast. Great experience.

Feb 06, 2024

Went in for an emissions test that I later found out wasn't necessary with the specific size of vehicle I had with me. The place told us no one else in Danbury could do diesel emissions...we later found out that wasn't true as well. When they tried to pull the vehicle in to their shop the guy driving it stalled it out multiple times (6 speed transmission) and it caused a check engine light to come on. The tech then tested the vehicle and told us it failed. $20 and a headache later I find out from the state of CT DMV and a different shop that this vehicle does not require emissions testing as it's over the weight limit. I understand I should've done more research but was surprised when the next place I went to immediately told me "This vehicle doesn't need or require emissions testing, only a VIN verification and that's already completed." Will not recommend or return to Federal Auto.

Feb 06, 2023

Excellent customer service

Feb 06, 2023

The place isn't much to look at,but the staff and their work on emissions is outstanding .

Feb 06, 2023

Very nice people very courtesy and very pleasant people to deal with and no problem there a plus a plus plus