Edwards Kia Service

May 07, 2024

Everyone was great and helpful

May 07, 2024

Fast service. Friendly stadd. Waiting is is so low budget. Chairs that look leather ,(plether) that hardly had any material left on em. I know kids are the more inexpensive vehicles but same dealer that has a Nissan showroom has a much nicer waiting room there.

Apr 07, 2024

Edwards Kia provided a great experience from the moment I walked in the door to the moment I left. Make sure you ask for Kendrick Woodson if you are looking for a new Kia!

Apr 07, 2024

Everything about the experience was top notch. Very friendly, and wanted to help in anyway possible. My salesman Steve Rewak made the experience stress free and kept everything transparent.

Apr 07, 2024

Fatima, was very knowledgeable and helpful. Helps with the process of buying a car. My go to salesperson from here on out.

Apr 07, 2024

I recently visited the dealership to find a vehicle with 3 rows of seats. I knew what I wanted and Dyllon made it a reality for me. He was easy to work with, efficient, kind, and straight forward. I am so grateful for his assistance.

Apr 07, 2024

Travis did a great job of going out of his way helping us get our dream SUV. He sent a video walk through that made me confident making the drive out to the dealership to test drive. He then went above and beyond by driving the vehicle to my house 30 minutes away to make it easy for my wife and kids to look at the car. The car buying process was smooth and never felt pressured or rushed. Really happy with all the help getting us exactly what we wanted.

Mar 07, 2024

Buying a vehicle from this dealership was quick and easy.

Mar 07, 2024

Heed my warning when I tell you to NEVER take your car to Edwards Kia. I have dealt with nothing but incompetence, headaches, & frustration since November 2nd, 2023 after my Sportage was broken into with attempted theft. The car was taken to the dealership that morning, and I had a phone call with my service advisor, Tyler Fryant, to discuss the damage. They wrote up their repair estimate, sent it off to insurance, and it was approved. My $1,000 deductible + ~$750 insurance covered. Almost $2K in damages. I know nothing about cars, so I said okay, and work began. I received a call on December 1st that my car was complete. I arrived just to find out that barely anything was fixed. There were about 5 or 6 items that needed to be repaired still from the initial 8 items. I was able to take my vehicle home while we waited for parts. My car was brought back on January 2nd. Tyler had called me roughly a week before this to let me know he would no longer be my service advisor, as he was taking a new position. He also informed me they would have my car for 7 business days. So, I was expecting my car to be complete by January 10th/11th. When I arrived at my appointment on January 2nd, I was greeted by Ashley Osterlund, the service advisor that was taking over Tyler's "many tickets". I say many tickets because not once has she failed to let me know that all the following problems arise from her taking over all of Tyler's "many unorganized tickets." On Monday January 15th at 9:46AM I’ve still heard nothing, so I text Ashley and say – “Hello just checking in. I was told mid/end of last week and didn’t hear anything.” Her response 4.5 hours later is (and yes suddenly she texts only in caps) – “HELLO ASHLEY AT KIA. IOM SO SORRY I MUST HAVE BEEN TEXTING A WRONG NUMBER. THE VEHICLE IS DONE. WE HAD MULTIPLE TICKETS OPEN FROM TYLER SORRY.” I called and was told that my car had actually been done since Saturday the 13th. I arrived the following day, Tuesday, January 16th to pick up my car. To my shock (not really) it wasn’t complete! Two things were repaired out of the 5 or 6 items that needed to be done. Again, there’s no sincere apology, just a lot of excuses, “Tyler left... he was so unorganized…” Oversharing way too much about things you shouldn’t be telling customers. The more she speaks, the angrier I get. I ended up having a conversation with the General Manager, Chuck Norman, and the Service Manager, Tony Loser, later that afternoon to talk about my frustrations. Chuck validated me and offered a loaner car until my car was fully fixed. He then proceeded to ask me that when this was all said & done, and my vehicle was complete, to NOT fill out the survey I was going to be emailed. He explained, “Anything lower than a 5-star will hurt us, so I would rather you just not complete it.” He was doing a great job at making me feel heard while I aired my grievances …… until he asked me that. As the General Manager, the audacity to ask me to hide your messes from your higher-ups or other customers is simply embarrassing. Fast forward to today, three weeks later, Wednesday, February 7th, my car was completed, and I was able to pick it up. I was informed by Ashley that they had to send additional supplemental invoices to my insurance company totaling upwards of $2,500. This means, on top of the initial $,1800 that was paid at the beginning, that my car damages totaled close to $5,000.00. Just embarrassing that that much damage was missed two separate times when they had the photos to show for it all. Ashley also asked me before I left today to not fill out the survey I was going to be emailed. Tony joked and said, “I hope we never see you again!” And I very seriously said back “I actually never want to see you again!” The things that were overshared to a customer as an excuse to cover their mess, and their absolute audacity to ask me to not fill out a survey to hide their mistakes is ridiculous. Please do not let the 4.6 stars on Google Reviews mislead you, they absolutely in no way pertain to the service department.

Mar 07, 2024

I had a good experience with all staff members. Everyone was helpful, friendly, and patient.

Mar 07, 2024

I spent a ton of time waiting around. Salesmen was non-punctual. I just feel if I have a 2pm appointment my appointment should start on time. I get a little wait but like i said I spent to much time waiting around.

Mar 07, 2024

I was very pleased with the process and I didn't feel pressured Nate made me feel comfortable about my purchase and made the car buying process easy and explained everything to where I could understand.

Mar 07, 2024

My salesman Steve Rewak was great! Great price and easy car transaction. Anyone looking for a car definitely get ahold of him!

Mar 07, 2024

Probably the friendliest dealers I have ever dealt with, and I've purchased a lot of cars. Special thx to Tessa Sanders. Couldn't be more helpful and understood all my needs. Was worth the 2 hr drive.

Mar 07, 2024

Process was super simple and easy. Mason was great and was able to do majority of the work over the phone through messages and phone calls. Makes it super helpful when you are over an hour away!

Mar 07, 2024

Salesman was extremely nice. But he was either uninformed or lied to us about aspects of the car and the sale. We didn't see a single car in the lot that was also on their website. We were pushed to a newer car. Thank God it was still within our budget. Management was condescending when I didn't have my husband with me. Andy in finance saved the sale. He's cool and completely understood why we felt the way we did. There's an open recall on the car as well. We had to do the research for it on our own.

Mar 07, 2024

Very nice and willing to work with you

Feb 07, 2024

Ally gave me great information about my vehicle, she wasn't rude about me asking when vehicle will be ready. She was really patience, and supportive through our transaction.

Feb 07, 2024

Amazing people I’m happy with my new car

Feb 07, 2024

Bailey was very knowledgeable over the vehicles, transparent, easy going and there was no pressure which I appreciated. Maggie, the finance director was also great. Her good energy was appreciated as well. It was a breeze car shopping here and working with this team!

Feb 07, 2024

Bought a Kia optima from them in 2021 and for most of it went well. In May 2023 my engine was burning about a quart of oil every 1000 miles so I took it to the service department. Was told they would do a few checks on it including leaving it overnight to test issues. Confirmed with them that at the time I was still under my 5 year, 60000 warranty and that everything was covered. The first time they tested it was considered a failure and if it failed again after another they would start the process of a new engine. After I dropped it off the second time they called me a few hours later saying same results but they would not consider it a failure. Got into a argument with them where they then claimed I never a warrent on the car (paperwork I have says otherwise) and was told they weren't gonna do anything to the car. I didn't plan on sharing this but they have constantly called me asking me to sell them the car even after I told them I wanted nothing to do with them. Save yourself the trouble and go somewhere else

Feb 07, 2024

Courtesy and knowledgeable. Went and got the deal I was looking for.

Feb 07, 2024

Cruz was very helpful and knowledgeable when we purchased our vehicle! He was polite and friendly. Would definitely go to him again!

Feb 07, 2024

I came in to turn in my lease and get a new vehicle. Mission accomplished. Friendly and helpful...

Feb 07, 2024

I did a lot of research on the Kia telluride and the VW atlas. Definitely wanted a Kia telluride but would settle for an atlas since tellurides are hard to get. Ended up finding one at Edwards Kia in Council Bluffs and talked to the best cars salesman I have ever delt with his name is Mason. Was the best car buying experience I have ever had. Kudos to Mason!

Feb 07, 2024

I hate this dealership. Customer service sucks, wasted 4 hrs of my time and my car is not even oil change. What's the point of setting up an appointment? If it wasn't for a free paid oil change, I will never go to this dealership. I will never do any business with these people ever again. Advisors didn't even know my car has been sitting for 3 and half hrs for an oil change. I will be calling KIA and file a complaint against Edwards KIA

Feb 07, 2024

Kendrick was a great sales rep! I never felt pressured into making a decision, and the financing department was also very helpful. Highly recommend!

Feb 07, 2024

Sam Martinez was amazing! 10/10

Feb 07, 2024

Tessa and Travis were wonderful and got me into my pre-owned Kia Sportage!! Payments are a little pricey but that's not their fault, it's because of my credit 🤣 thank you both so much for all your help! 💖 Miriam

Feb 07, 2024

Thanks Chuck!

Feb 07, 2024

Travis and Andrew went above and beyond to help us get into our 2024 Forte ! This is now our 3rd kia and we will never go anywhere else! Thanks guys!!

Feb 07, 2024

Steve was awesome! He really made our transaction quick and painless. Highly recommend.

Feb 07, 2024

Third time buyer at this dealership and couldn’t be happier. Inquired about car first this morning and was driving it home today. Purchase process was extremely quick and smooth. Thanks to Dave and the whole Edwards team for a painless experience.

Feb 07, 2024

Worst service I’ve ever had in my life. We have brought my car in THREE different times for the same issue that has supposedly been “fixed” each time. We scheduled an appointment (and were told it would be diagnosed same day which they’re denying now) and they didn’t even look at my car for a week to diagnose the issue then took another 2 weeks to fix it. Now having the exact same issues a year later this go around where an appointment was made and they still haven’t looked at my car to diagnose the issue. And all they can say is “if you’d have went to H&H instead, you’d be waiting a week before it’s looked at.” Their communication is awful and I have to be the one calling asking for an update otherwise they’d never tell you your car hasn’t even been looked at yet. We will never be buying or servicing a car here again. I have never written a review on a company but this terrible service warranted a terrible review.