Duval County Transmission & Auto Care

Feb 05, 2025

I took my newly purchased vehicle in for new struts and some transmission concerns. Hands down, THEEE best customer service experience I've had since moving here 3 years ago. Definitely informative, very quick at communicating, kind, compassionate, & understanding. Candice was the sweetest, she actually HEARD my concerns and had the awesome mechanics check out all of them, she explained everything in great detail, and she helped me feel rest assured that the vehicle I just purchased was safe for my family and I. I would totally 100% recommend Duval County Transmission & Auto Care for great work and customer care. I cannot thank y'all enough.

Jan 16, 2025

Good people

Jan 09, 2025

Buen servicio

Jan 09, 2025

I went in not knowing what was wrong with my vehicle. After figuring out what it was the owner, receptionist, and a few of the mechanics gave me advice on what they have seen from being in this business so long.

Jan 06, 2025

Everyone in the office was great and a special thanks to Candice for going above and beyond for getting a part for my car 😊😊😊

Jan 06, 2025

Great customer service on time reporting and updates.

Jan 06, 2025

Pleasant experience.

Jan 06, 2025

Very Very Helpful

Dec 06, 2024

Amazing customer service kept me informed the whole process through, extremely friendly and knowledgeable

Dec 06, 2024

Fantastic customer service, and timely quality work!

Dec 06, 2024

I'll be honest took a while. But I used to be in the repair industry so I know how it is. They kept me updated. Made sure I understood exactly what was going on. Price was exactly what I thought it'd be. Happy to have my truck back. I'll be going back for other services soon I'm sure! Highly recommend!!

Dec 06, 2024

They will go the extra mile to maje it right!

Nov 06, 2024

Edit: After meeting with the owner and having a very pleasant conversation about the issue, I made an appointment for another drop off. I appreciate the attention to detail so we could reach a resolution. None of the problems I brought it in for were completely solved by their $1000 recommendation. They also returned my car covered in greasy hand prints.

Nov 06, 2024

I think it's time to give my honest opinion. I really feel they have the best intentions when they repair your vehicle. Unfortunately those good intentions don't always equate to good work. I have had a good deal of work done here. Don't ask why I kept coming back. Loyalty to a fellow veteran maybe. First I had my transmission rebuilt here. It took about 6 returns to get the transmission to stop leaking. OK problem solved? No. It has not felt right since. I have complained so many times I've lost count and every time I'm told nothing is wrong and they won't look at it. I told Tony it'll go out when the warranty is up. I'll be damned if I didn't get stuck during a storm. Can you guess what went out? If you guessed the transmission you must be a psychic cause yes. This time the wiring inside went out. Of course. They'll fix it for free if only I pay $440 for a service. I had my timing chain done here. It leaked oil and coolant for idk how long and again multiple returns. First, the timing parts they installed broke so back it went for 10 more days. Still leaked so during the attempted repair they totally destroyed my engine and had to replace that for free or face lawsuit. I can go on about how they pinched my fuel injector harness under the valve cover or any number of issues I've caught. When they put the engine in they installed the wrong crank and cam sensors which I had to replace with the correct ones. I didn't want to post my experience here because I truly care about Tony and his shop but this last breakdown was the straw that broke the camels back metaphorically speaking. I just want my truck back in working order. 10/28/24 The picture is the work this shop did on my daughters catalytic converter. Whatever work they did resulted in the converter breaking multiple times. As of now they refuse to honor the 3 year 36,000 mile warranty on the parts and labor. Thanks alot Tony!

Oct 06, 2024

Amazing...I've found an auto mechanic shop that treats customers with honesty and ensures job done right !

Oct 06, 2024

These are great people

Sep 06, 2024

Excellent service, excellent customer service, and did exactly what they said they were going to do and I’m fixed up completely! I would recommend and I will use Duval county transmission & auto care again.

Sep 06, 2024

Great service! Awesome folks!

Sep 06, 2024

Oil change and total inspection...can't thank them enough! Excellent service and great customer service! Thank you 😊 They find what others miss 😉

Sep 06, 2024

Service is always good and staff are friendly and knowledgeable

Sep 06, 2024

So far so good

Sep 06, 2024

They were very professional. Thanks.

Aug 06, 2024

Transmission failed while I was visiting from out of state. They were incredibly helpful, professional and quick to get things repaired. Loved the app and texts updates. Highly recommend!!!!

Jul 06, 2024

Broke down on I-10 in afternoon. AAA picked us up and took us to Duval County Transmission shop. They diagnosed problem immediately. Ordered parts and had us back on road next day by noon. Replaced serpentine belt along with tensioner pulley, idler pulley. Everyone there went above and beyond to get us back on the road. Thank you so much!!!

Jul 06, 2024

The entire staff is very professional and the work they do is excellent!

Jul 06, 2024

These folks are really good at what they do. I had a transmission conversion done from a power glide to a 700R4 and it was completed in a reasonable amount of time at a reasonable rate. GREAT job guys and gals!!! I have gone back for a rear axle seal that was leaking on 4/23/24 and had it repaired. This was on a 64 chevy and they had it fixed in a day. Thanks Candice, Tony and Phil!!! 6/7/24 This car is like a pandoras box. Thank goodness for Duval county transmissions, I had a center carrier bearing go out and had it towed in. Got there late Wednesday and the crew had it done and ready to roll again for another adventure Friday morning. GREAT service and GREAT job, Thanks again.

Jul 06, 2024

They did great fixing my headlight. It’s working like new again.

Jul 06, 2024

They were very helpful in repairing my vehicle and kept me informed about the progress and what they found Great job folks

Jun 06, 2024

Great experience!

Jun 06, 2024

I called for basic information about my transmission. CANDAECE answered the phone and was so helpful and friendly! She was such a wealth of advice and technical information, I would think she may be a Master Technician!! I'm going to schedule for them to work on my car very soon! 😁

Jun 06, 2024

I had a very hard problem to diagnose. I had my vehicle at three different shops and none of them fixed it brought to them. Customer service was outstanding communication from the get-go was great follow up emails were great and for the first time in five months my car is running properly, highly recommend them thank you, Tony

Jun 06, 2024

Professional and courteous. Once we got scheduling straight, things went well. I'll definitely return.