Dobbs Tire & Auto Centers

Feb 06, 2025

Very friendly and helpful

Feb 05, 2025

Was not told I would need to leave car all day when making appointment. Tires rotated and balanced when I only asked for balancing. Plus had no report to show me how much the tires were out. Also no idea where the car was … said it was either in front or at Walgreens. Very didsapppinted because A-1 Custom Care Care in Springfield recommended you. Probably not be back.

Feb 03, 2025

Been using Dobbs for over 30 years. I wouldn't let anyone else touch my or my wife's vehicles. Jerome and his team are the best! Several years ago, I was in the lobby when a tv crew came in. They had one of their female employees , bring their vehicle into the shop with a specific, pre-rigged problem. They were looking to see if their mechanics identified and corrected the problem. They came in to tell them that of all the shops they had visited, Dobbs was the only one that fixed the problem without inflating the bill with unneeded extras. Made me feel great about doing business with them. I recommend them to everyone.

Feb 02, 2025

Awesome customer service! Thank you for all you’ve done for my car and I plan to always return and speak highly of your location 😁

Feb 02, 2025

Had my car dropped off after they were closed because of a flat tire. It is not easy to have blind trust with a mechanic, but Dobbs was amazing in communicating the next morning. And my car was ready on time .

Feb 01, 2025

Great service & convenience. Workers are always professional & couteous.

Feb 01, 2025

Pat and Haron were very courteous, and knowledgeable thank you job well done

Jan 31, 2025

For them to have a very busy Saturday morning, it seemed as though they were very efficient & fast getting cars in & out!👍👍 I'll be going back within a week for more work

Jan 31, 2025

Great Tire company. Helped me to replace a tire damaged due to a pot hole. They were very efficient.

Jan 31, 2025

Super helpful and knowledgeable team here. Pat went above and beyond helping me get sorted out with my new set of tires. Truly grateful.

Jan 31, 2025

The customer service I received was excellent; very professional and kind. They completed exactly what I requested and made the entire process really easy! It was affordable and painless. I would recommend this location to anyone.

Jan 31, 2025

Very professional. Thorough and on time.

Jan 24, 2025

Good Customer Service , Outstanding job Knowledge.

Jan 24, 2025

The tire repair was efficient. Such a strange object in the tire just bought the truck. Went through construction site.

Jan 17, 2025

Great fast service!

Jan 17, 2025

The work I needed was done promptly. I will use Dobbs again in the future.

Jan 07, 2025

Expert customer service and friendly staff

Jan 07, 2025

Got my vehicle in and fixed right away (the dealer couldn’t get to it for weeks)and went the extra mile to make sure my warranty company took care of their part.

Jan 07, 2025

Helpful and courteous from my first phone call to picking up my car when work was finished.

Jan 07, 2025

I booked the appointment last week for emissions test the day of my appointment which was at 8 o’clock, I was out by 8:55. Great service.

Jan 07, 2025

I love going there they are honest and do a nice job

Jan 07, 2025

Just needed a quick safety check so I could get our new (used) car licensed. Of course it was a busy week before the Thanksgiving holiday but they had to keep the car all day & then didn’t even call the number we gave them when it was ready. Also they decided new wiper blades were needed in order to pass inspection, so the bill was quite a bit higher. Hadn’t noticed any problem with the old wipers. I usually like Dobbs but wasn’t too pleased this time.

Jan 07, 2025

Price gouged for simple fix do not give them your money

Jan 07, 2025

So pleased. I bought 4 new tires 2 years ago. When I came in for a couple leaks, it was repaired, completely at no charge. That is how to win customers. Thanks Dobbs!

Jan 07, 2025

The manager at the Chippewa location, Mike, is an absolute disaster. I scheduled an appointment over a week in advance to get a safety/emissions check. Despite the appointment, it took well over an hour, and it failed due to a cracked windshield. Fine. I made another appointment and arranged to drop the car off for the day to get a new windshield and redo the safety test. In the afternoon, Mike called to inform me that the glass repair guy just noticed it has a heads-up display—something that should have been obvious from the first visit. The cost would be significantly higher unless we opted for regular glass. We never use the heads-up display, so we told him to go ahead with regular glass. However, the glass repair guy had already left the shop because Mike couldn't be bothered to make a 30-second phone call to confirm our preference. Now, we have to make yet another appointment and drop the car off again on Friday. When I confronted Mike about his false assumption that led to a wasted day and the need for another appointment, he simply said we have a "difference of opinion." This is sheer incompetence, Mike! Get it together. For those that would prefer to avoid working with the Mikes of the world, I would suggest going to Manchester Auto Center for your car care needs.

Dec 07, 2024

Constant contact with service updates

Dec 07, 2024

I received great costumer service, my car was repaired in a timely manner! Thank you Bob and Pat for your excellent work!

Dec 07, 2024

On time, done in a timely manner. Did what I asked

Dec 07, 2024

I made an appointment several days before for the ID/OD and emissions. I arrived at my appointment time (11am) and nothing happened by 11:50. I asked to talk to the manager and he said my truck was next. It was finally taken in at 11:55. I’m not sure why I make an appointment if it just sits for almost an hour? Also, this is what I was told on how long it would take: 1. When I made my appointment I was told it would take an hour 2. When I showed up I was told it would take between 1 hour and 1 hour 15 minutes 3. When I talk to the manager I was told it takes between 1 hour and 1 hour 30 minutes Which one is it?