Discount Tire

Jan 31, 2025

Really do a professional job . Thanks again Miguel, Corey, and Sabastian

Jan 31, 2025

This is the worst place ever. They will break your shit

Jan 24, 2025

BEWARE ! i HAVE BEEN PURCHASING TIRES AND SERVICE FOR YEARS, THIS PAST YEAR I HAVE EXPERIENCED STAFF RUDENESS. I HAVE BEEN THERE 3 X IN THE PAST WEEK TO GET MY TIRES ROTATED BEING I PURCHASED TIRES THERE. WAS THERE FRIDAY AGAIN, REPRESENITIVE ON THE PHONE I WAS THE ONLY CUSTOMER WAITING IN LINE TO BE HELPED VERY PATIENTLY. HE GOT OFF THE PHONE WENT TO GARAGE CAME BACK AND THERE WAS A WOMAN WHO JUST WALKED IN AND STARTED TALKING TO HIM WHILE I WAS NEXT IN LINE. UNFORTUNATELY HE WAS HISPANIC AND SHE WAS AS WELL. SHE ACTUALLY WAS SERVED BEFORE I WAS. NOT GOOD. MAYBE I NEED TO LEARN SPANISH TO GET ATTENTION? COME ON WHATS REALLY GOING ON. I LEFT VERY UPSET.

Jan 10, 2025

I had a flat tire with a nail on the side of my tire. It was not patchable. Reginald let me know that my tires were 6 years old as well. It was the right time to get new tires for all four wheels. He wasn’t pushy or tried to offer me the most expensive tires. He asked me what I like or want. Showed me the comparisons. I trust his opinion. He also offered wiper blades since mine were worn out. We took the offer. It was a great deal. My car was done in under an hour and they were so busy. When I came back for my car it looked emptier. They managed to finish the other customers’ cars as well. Miguel handed me my keys and let me know my tire light is off and everything is good to go. Thank you so much. It was a wonderful experience.

Jan 07, 2025

AVOID JERRY if possible when you get service. Went in with my family to get 4 tires changed, service took as long as promised, just 15 minutes longer. That wasn't an issue and William was an amazing help with the sale and service. However, I ended up leaving my phone in the lobby after we drove off and had called to check if anyone had reported a found phone. Unfortunately Jerry answered the phone and seemed very bothered and uninterested in my query. All he said was no, and I had to ask if he could please check the area we sat at, and he was so brief and just hung up after I said ok thanks for checking. After confirming my phone was there through a location tracker, we called again to ask if they could please search the area. Again Jerry answered and said there was nothing there. Did not once offer to ask other employees or say "let me check in the back" or SOMETHING to express interest in helping me. They are understandably busy, and I get this wasn't a high priority issue for them, but had he expressed an ounce of care for the matter, this would've been resolved so much sooner. Drove to the location, again had to talk to Jerry since he was the one available, and he AGAIN said "no, no ones returned a phone," annoyed and just staring at me. I just stood there, unsure what to do because my app said it was there. Thankfully Juan overheard us, and said a phone they found earlier had been ringing like crazy in the back. Jerry didn't even bother asking his crew if they found a phone! He didn't bother to even ASK. No apology or even ounce of guilt after the phone was returned to me. Jerry is rude, impatient, and careless. Thank you so much Juan for stepping in. I don't think empathy can be taught, but Jerry should look into it. I've also seen other poor reviews for Jerry, so Discount, maybe reconsider this employee's status.

Jan 07, 2025

Be prepared to have a full tank a gas they will have you waiting at least 20+ mins just for air check

Jan 07, 2025

Doing a delivery for them I had a terrible experience. The managers seemed disinterested after bringing me 4 tires to deliver for them and instead of helping me load them basically told me good luck and walked away. While there a number of customers were complaining about their lack of service and care. All in a horrible experience where the workers don’t even seem to want to be there or help.

Jan 07, 2025

This place is always the in and out. Probably the most efficient workers inside and out. Spacers weren’t seating and they took the time to take them off so it would prevent other damage that may come. For someone who drives a lot, I really appreciate them looking out for me and my truck!

Dec 07, 2024

Always great service and prices.

Dec 07, 2024

Corey and Sebastian! Corey was great! No frills, didn’t try to sell me on the most expensive tire instead offered suggestion on best tire for my application. The guy is super knowledgeable on the different tires and applications. Very happy with my purchase! Also, shout out to Sebastian for locking in the install on my Land Cruiser! Not only was he fast, but he also noted a broken rear windshield wiper that he was able to replace for under $11!!!! I will be back for tires on my other vehicle!

Dec 07, 2024

Got there, talked with Philip, and was immediately taken care of with great tires, awesome courteous customer service, and appointment made in less than 5 minutes. Keep up the great work Discount Tire and Philip!!

Dec 07, 2024

If you visit this location, be prepared to waste hours upon hours of your time. I understand it’s busy, though it seems like the employees at this location have no sense of urgency or customer satisfaction. Got there around 10 am. Our vehicle was not pulled into the bay until 12:00 pm. Once in the bay, we were told that the service would take 20 minutes. We were not out of there until 12:45 pm. You are better off going somewhere else - a complete waste of time.

Dec 07, 2024

Jerry doesn't care about the customer. All he does is try to sell you the most expensive product. If you come here and Jerry takes care of you, please be careful. This is my third time here and everyone's been great. 1 star because of Jerry and I want it to show.

Dec 07, 2024

Purchased a tire from here and was told it would arrive at 2pm (same day). Hours had passed and called to make sure if it would arrive at all. As I was talking, Jerry hung up the phone. Tried to call again and he kept hanging up the phone.

Nov 07, 2024

Called Phillip and he got us in and out quickly with 2 new tires @LuckyTails express . Is very Lucky to have Phillip at this store to help us deliver our rescue dogs . Thank you

Nov 07, 2024

Consistently good experiences here.

Nov 07, 2024

Good service, I came here because I had the exclamation point on my car and they filled my tire.

Nov 07, 2024

I had an outstanding experience at Discount Tire, thanks to Corey! He went above and beyond to help me find the perfect tires for my truck. Corey took the time to review several options they had in stock and even brought multiple tires into the store to show me the differences. It was incredibly helpful to see what I was actually buying and understand the details. I’ve been to multiple Discount Tire locations, but the service here was by far the best. Corey not only helped with the purchase but also gave me tips on getting the most out of my tires, keeping them lasting longer, and reminded me when to come in for rotations. Highly recommend this location for anyone looking for knowledgeable and dedicated service!

Nov 07, 2024

I recently visited Discount Tire (Long Point location in Houston) all the way from East Texas, and I couldn’t be happier with my experience. From the moment I walked in, I was impressed with the welcoming and professional atmosphere. The manager and staff were genuinely friendly, knowledgeable, and attentive, making the whole process a breeze. I came in looking for a new set of tires, and they offered me various options, clearly explaining the pros and cons of each within my budget. It was clear they prioritize quality and value rather than pushing the most expensive options. The staff went out of their way to ensure I had the right tires for my driving needs. Once I made my choice, the installation was quick and seamless. The team worked efficiently, and I was back on the road in no time, feeling confident with my new set of tires. Thank you to the entire team for such a positive experience. I highly recommend this Discount Tire location for anyone needing quality products and top-notch service! Ask for Corey Rodriguez!

Nov 07, 2024

I recently visited Discount Tire and had an exceptional experience thanks to the manager, Corey Rodriguez. From the moment I walked in, Corey was friendly, knowledgeable, and genuinely eager to help. He took the time to understand my needs and provided honest recommendations without any pressure. The service was prompt, and the team worked efficiently to get my tires installed. Corey’s dedication to customer satisfaction truly stood out. I left feeling valued and appreciated. I highly recommend this location, and I’ll definitely be returning for future tire needs!

Nov 07, 2024

Juan is the man up here. All the guys really are kind and helpful. This location always gets ya handled quickly and has a resolution for all problems

Nov 07, 2024

Love this LOCATION, they are a great bunch of worker bees, that's for sure. They always get me taken care of as fast as possible. Had a screw in my tire, they ordered me a new one same day and put it on, now that's service. Please be patient with them, service done right and safely takes time.

Nov 07, 2024

Lowest efficiency of all discount tires store I have been visited in Houston, pleased try this store if you have a lot time to waste. This is my first time to visit today, definitely it is LAST time.

Nov 07, 2024

My go-to place for tires for decades.

Oct 07, 2024

Did me a solid. Walked in with screw in sidewall and low pressure in the late afternoon--AWD pickup with low residual tread on remaining wheels. Boom! Four new tires with excellent tire reviews in under 1.5 hours and they had a full waiting room! Beat price and specs of Costco offers. Tires were upgrade from originals. Could not be more pleased.

Oct 07, 2024

Most of my experiences have been good as long as I know what I want in advance and have them order it. Came in for a balance after having rim work done. 3 customers before me 6 came after. I got here at 12:30 ,it's now 2:15 and my car has not moved. They sold a bunch of new tires but not collecting anything from me since I paid for balancing already. Failed me, this trip customer service wise. Did I mention I went to eat had 2 tacos and a beverage., walked back and sat and sat. Just when I went to ask for my keys, they moved my car. Think their just having one of those days.

Oct 07, 2024

Nice folks good service. They treat repeat customers very well

Oct 07, 2024

This is the last time I will come here our comment on this place. The whole reason I made an 8am appointment, spoke to the manager etc, was to avoid the CRUSH of non appointment planners that storm Discount at 7:55am. Well, that plan failed on my part even though I was at the facility at 7:53am. By the time I was "helped" every bay was full and I was told "we'll be right with you sir". The whole purpose of visiting was to beat the procrastination folks. Pound sand Discount on Long Point you FAILED a long standing customer of over 30 years. My new Discount Tire location is off 290 now. Don't give these idiots your business. They don't care about appointments.

Oct 07, 2024

This people brake my wipers and never replace the part. I brought the part my self.