Dick's Hillsboro Honda Service

Oct 06, 2024

Long over due. I got my vehicle serviced here on 5/25/21. Scheduled an appointment for 7am. After dropping my car off and giving them the keys, I waited around for about 2.5 hours and didn't hear anything from them. I checked in with the front desk to get an update only to realize they never even checked my car in. After they realized their mistake they finally pulled my car into their garage, however they did not mention to me that they had made a mistake. Another 2 hours later they gave me a diagnostics report and told me this is what needed to be done to my car. To which I responded "You haven't even serviced my car yet? I had a scheduled appointment at 7am and it's past noon." Part of their diagnostic report stated that I needed the entire lining of my engine replaced because of an oil leak, quoted 3k+. I asked to go into the garage and speak with the mechanic. After looking at the engine with the mechanic I deemed this was completely unnecessary and I didn't see a leak. The engine looked like an engine, slightly greasy. My car was at 60k miles at the time. The mechanic warned me that this could ruin my engine and tried to make me feel inadequate for declining. I never got the lining replaced. My car is now at 114k miles and I've NEVER had any issues with an oil leak and the engine looks the same. I've been going to Beaverton Honda since and they have NEVER said anything about an oil leak or getting my engine lining replaced. Strange huh? Hilarious, but Dicks Honda would've gladly taken $3k+ for something that did not need to be done. Looks like I made a great decision in declining that disingenuous diagnosis. After getting the other routine maintenance for 60k miles I was greeted by the manager and offered a discount since it was around 4pm all said and done. That was nice of the manger to recognize that they kept me there ALL day for a brake fluid, tire rotation, transmission, and oil change. Fast forward to yesterday, 09/2024, I gave them another chance. I wanted to get my radiator fan and fuses checked as my AC doesn't blow cold air and my engine was sometimes overheating ONLY when idling or in slow traffic. They quoted me $200 for EACH diagnostics. So I would be spending $400 just for them to maybe tell me I need something fixed. After calling several other mechanics I price checked them. Even their counter part Beaverton Honda quoted me $95 per diagnosis. I canceled my appointment right here on the spot. Dicks Honda is a rip off and will take advantage of people who don't know how to stand up for themselves. Disingenuous. Bad service. Rip off. Scam. I encourage you to go to Beaverton Honda or Brock's Automotive if you want to save money and get a genuine diagnosis of your vehicle.

Mar 07, 2024

I dropped my car off to have the rear passenger door repaired. It could not be opened from the inside, It needed a new acuator. $500 plus dollars later my vehicle is given back to me. A few days go by and my daughter can't get out of the rear passenger door. I don't always have my daughter so I hadn't checked it. a couple of weeks go by and I check the child safety lock and begin to try different tactics, still won't open from the inside. So, I make an appt to take it back in. I wait two hours in the waiting room, no word. Finally I go out front to speak with the representative who received the car when I dropped it off. He says that it needs something else that will cost $300 or so dollars. QUESTION- did the mechanics who worked on this door actually try it from the inside? I highly doubt it. They gave it back to me after the original appt and said "it's good to go". Honestly, at the end of the day I have a bigger issue with the representative saying to me "I think you would have come in earlier if it wasn't working" Are you flipping kidding me? That's your customer service. Literally insinuating that i'm lying! I have spent several thousands of dollars over the years at this shop. SO disappointing. At least I got a $500 plus new battery for my key faub...

Feb 07, 2024

First time visited here, hassle free service with prior appointment.

Feb 07, 2024

Gonzalo is the best. He always helps me out and the entire service department is very friendly. Can't beat loaner cars!

Feb 07, 2024

I have been taking my cars for service here for years. Frequently would even pay for their overpriced services ($119 for air filters? Really?) just for the sake of convenience. However you got too greedy this last time. An almost $3000 suggested repair bill including a brake job, alignment and the ever questionable “carb cleaning service”. This time I went for second opinions from a highly reputable tire place and garage. Hillsboro Honda lied about the thickness of my brake pads and the need for an alignment and as usual way overcharged for those services as well as the others I had done elsewhere that were needed (transmission flush, brake fluid change) as well as for air filters and the unnecessary upsells they always add. According to Hillsboro Honda my rear brakes were at 3mm, they were actually at 5mm and no brake job needed. The alignment was well within manufacturer specs and was not needed. I have been a Hillsboro Honda customer for almost a decade. Two vehicles thousands of dollars later (not to mention the cars I would have bought because I’m Honda loyal) I have decided, because of Hillsboro Honda’s greed and dishonesty, to never give them another dime of my business. Change your own air filters for a fraction of the cost (it’s super easy), always get a second opinion and never get your service done at Hillsboro Honda.

Feb 07, 2024

I no longer trust their service department. They sign off on all these things that they check, including a tire rotation, that is never actually done. Makes me wonder what they're actually doing with my car for that long if things aren't being worked on

Feb 07, 2024

Matt was very professional and efficient, I will definitely bring my car in here for all my services very very impressed with the entire service department!

Feb 07, 2024

Megan was so helpful and kind when I came in overwhelmed!

Feb 07, 2024

My car went in for a simple hitch installation. They did a botched work and returned it with a damaged rear bumper and a hole on the lower trim. At first they agreed to repair it, but later they only replaced the lower trim and refused to fix the rear bumper because their technicians didn't assume responsibility for the damage. I had to pay to fix the damage they caused from my own pocket and they lost a customer.

Feb 07, 2024

Really bad experience

Feb 07, 2024

Save yourself a headache

Feb 07, 2024

This is my nearest Honda and it is next to impossible to get in here for a service. The phone rings forever and the calls never get through. We were looking to buy a car and took a car out for a test drive with the sales staff, The manager yelled at us, The Customer! because the test drive car was sold and should’ve not been driven - Then why did you give it to us my guy? I went to Beaverton Honda dealership for a key fob replacement and realized how terrible this particular showroom is. Never coming back.

Feb 07, 2024

I went in for a 105k mile check up and they quoted me a $5k bill. One of the charges was $431 to replace a SINGLE tire that they claimed has a “NON REPAIRABLE NAIL.” I took it to Discount Tires and they said there was a valve that was barely loose and they tightened it for no charge. This place is a scam and has horrible service. Take your car somewhere else!!

Feb 07, 2023

Excelente trato y servicio expreso de calidad

Feb 07, 2023

Extremely dissatisfied with time. They are not respecting time enough considering appointments.

Feb 07, 2023

Good service

Feb 07, 2023

Great place to get your car serviced and repaired. Easy check-in & checkout process. Shoutout to Melissa. Thank you very much for such a great experience - you're the best Service Advisor.

Feb 07, 2023

Great service and excellent customer service

Feb 07, 2023

I always have a great experience when I go to Dick’s Honda. I would say that’s mostly due to the amazing customer service I receive from the manager Kelsi. I don’t know a lot about cars and I’ve been taken advantage of by other dealers at times. That doesn’t happen with Kelsi. She’s very honest and always looks out for me. Thank you!

Feb 07, 2023

I used to have my honda serviced here but stopped come here for years because it took them 2 hours for just oil change. Today i have them get oil change for my MDX since Acura dealer too far for me. Again, took them over 2 hours to get oil change for my car. Will not return at all

Feb 07, 2023

My husband and I recently bought our beautiful Acura ZDX here and Josh Ankerson was awesome! We went on 2 test drives to make sure the vehicle was just what we wanted and he was very patient with us during the purchasing process. My husband is very particular with numbers and Josh worked with us to get exactly what we wanted and needed. As a woman, I am very skeptical about car salesmen since I have had bad experiences previously but Josh was very respectful and included me in every step even though my husband was the one talking numbers. It helps going in knowing what you want and looking at vehicles online beforehand, but the process was pretty smooth and I would highly recommend Josh.

Feb 07, 2023

Very helpful. Resolved my problem in 5 minutes!

Feb 07, 2023

We always take both vehicles here for routine maintenance. Never had any problems with staff and always get great service

Feb 07, 2022

I bought a car here and it was a lot easier even with my personal limitations, Jesus Gallardo was able to show me multiple options and was very patient with me. At the end of the day I went home very happy, go to Jesus Gallardo for a good experience In buying a new car

Feb 07, 2022

I called to check availability on a part an was left on hold, got off hold an repeated information more than once, then asked if i had a number to call get a call back...terrible parts department.

Feb 07, 2022

Josh Ankerson was so kind as to explain in detail the Honda selling and logistics to a fine point. He went out of his way to get the vehicle I preferred in spite of the microchip shortage. I was working on short notice to get a new vehicle in order to not keep paying for a rental after the other gentleman's insurance ran out... In this scenario, I was greatly pleased to find one of the last 2021 Honda Civics in the PNW. I wish I had written this review sooner for his sake, as we all know, and this review shows Life drags on. I still question if the $500 invisible paint coating was applied to the car, and believe me, I paid a premium for the markup... However, the other gentleman who called me for the car finally was for sale, as the last sale fell through was more than kind. He helped me drop off my rental. Unfortunately, I have forgotten his name since it was saved on a previous phone; otherwise, I would have mentioned his name. This dealership went far to get the last car in the style I wanted. I appreciate that.

Feb 07, 2022

Online scheduling not maintained/monitored. I set up an appointment for Christmas eve at 2 PM about a week in advanced. I was glad they were open because that was our only chance to go due to work. However, 3 hours before, they called me that they would be closed at that time... they had days to call me and ask to reschedule. They just said "that's what happens when you schedule online"...

Feb 07, 2022

Pretty bad experience, I gave my Honda Accord for service here at 9 am and was told to wait in the lobby there for 2 hours. They added some more services and told me it will take 1.5 hours more. And they kept delaying it and I got keys only after 5.5 hours. Very unprofessional on at least keeping to time. Disappointed.

Feb 07, 2022

The service isn't great! I can't seem to get an appointment that works with my schedule. I have had recalls on my Odyssey since I purchased it. I was told there isn't a shuttle service but on the other new reviews I have seen people post how great the shuttle service is. Really disappointed in the qaulity service I have not been given. I'm choosing to take my business to beaverton honda for all my services!

Feb 07, 2021

Fake repairs and reports! I recently took my car for regular servicing - oil change/tire rotation/multi-point inspection. I was surprised that they gave my car back in 30 mins and handed me multi-point inspection with all green. I was shocked because I had a 6 months old report with suggestions on couple of items that I left pending for next time due to budget constraints. I went to receptionist and told that xyz are not inspected. First she said it will take additional $$. I told her that u already did and report said all good. She sent a new guy to take a look and he found few items inspection was missed out. I paid extra for repairs that were missed and took my car to next door for a new inspection! I don’t trust this service department anymore! Won’t recommend to anyone!

Feb 07, 2021

Good and honest services.