DCR Systems

Jan 06, 2025

DCR Systems was the most positive interaction I have ever had with a body shop. The facility is state of the art and the staff members were experts in explaining the process. There was so much attention to detail that I knew I was at the right place. I am beyond thrilled with my experience and my vehicle looks amazing. Thank you all again! Maureen Isaac

Dec 06, 2024

The service team at DCR Systems was very professional and knowledgeable about the procedure that would be done to my baby,my 2023 Genesis. I appreciated the updates by phone calls, text messages and or emails that kept me informed of what was going on with my vehicle. Thank you. Sincerely.

Dec 06, 2024

The staff was great! Frank communicated very consistently. Unfortunately, Pam, the owner ghosted me after realizing one of the employees sent an incorrect email address that was supposed to go to the insurance of the at-fault driver. Therefore, the insurance would not pay all my expenses. Instead of being the better person and owning up to their mistake, she stopped returning calls and emails I sent to her. She also was very eager to have me fill out a complaint form against the insurance company. She even left a VM stating she was especially concerned that I fill the complaint form out. Very disappointed in both the insurance company and DCR owners Michael and Pam for their cowardess response to a customer that would have promoted them and for stiffing me with a $1800 bill I shouldn't have to pay since I was NOT the at fault drivers nor the one who didn't send the wrong email address.

Nov 06, 2024

Experience with DCR Systems was an entirely positive experience; even before I dropped the car off service advisor Shaun provided the detailed work instructions on what they estimated would be done to my car. At drop off Jenna immediately came out and comprehensively photographed the car for its total condition prior to commencing work. She then took the initiative to contact a car rental agency to check with me on how they could provide assistance (that also worked out very well). Work on my car was completed ahead of schedule and was immaculately detailed when I arrived to pick it up. That was over 3 weeks ago and the repair is confirmed as flawless. Additional follow up questions from my insurance company have been promptly and thoroughly addressed.

Nov 06, 2024

They do great body work but poor detailing

Aug 06, 2024

BEWARE!

Aug 06, 2024

This company rips you off. They do a tear down on your car before the insurance company even comes out to inspect it, over charge for everything and then will not release the car if you want to move it to another place unless you pay for the tear down that is over 1k. Do not take your car here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Aug 06, 2024

Very predatory. Requiring me to pay 3,456 dollars to get MY own car parts back. This money is got their estimate and storage of my car for a week (while they were on a four day holiday for July 4). Their estimate was almost ten thousand dollars more than the repair shop across the street. 16 thousand VS 6 thousand. Even charged me 1.4 hours to open their gate for my car at 75 per hour. Be very careful

Jul 06, 2024

Great facility ! Great people !

Jun 06, 2024

Amber was a sweetheart and super helpful... However the attention to detail on the inspection was sub par. Whoever inspected it obviously doesn't make their bed in the morning...

Jun 06, 2024

Tried 3 times to get them to fix multiple issues with repairs they made. They did not communicate what was going on and took weeks longer than expected with no communication unless they claim they have completed the job. They never even called about a back-ordered part they got in. They even tried to have me pickup my vehicle a couple days after drop off and come back in a week to work on my vehicle, when they claimed the paint booth needed repairs. They claimed to have tried to diagnose a rattle they caused but only drove the car off the lot one time, I know because I can track my car and review each trip. Ended up at the dealer on my own getting their mistakes fixed properly. I’ve tried to contact the “director” multiple times with no response. Do not trust them with your vehicle.

May 06, 2024

Everyone is so friendly and knowledgeable. My car looks fantastic. I will definitely recommend DCR to anyone who has an accident.

May 06, 2024

Great experience, great repair work done on my truck

May 06, 2024

They were a pleasure to deal with and answered all my questions. I am so happy with the results. My car looks like new. I will encourage any one to take their car there to be fixed. They were really nice to talk to and they know their business very well. They are great.

Apr 06, 2024

I am very pleased with the repairs DCR performed on my vehicle. The staff was friendly and treated me very well. This is the third car I've had repaired at this shop and would recommend them to anyone.

Mar 06, 2024

I was especially pleased at how they kept me in the loop at all times.

Mar 06, 2024

great job returning my 2024 x6 to original state , just as the way it came from the factory.

Feb 06, 2024

Awesome experience with the staff would definitely return business

Feb 06, 2024

Did a wonderful job on my daughter car..NICE AND CLEAN PLACE 😊

Feb 06, 2024

Excellent Service!!

Feb 06, 2024

Excellent staff very helpful kept me informed went above and beyond and I highly recommend

Feb 06, 2024

Great repair shop. They go the extra mile to deal with the stressful job of dealing with the insurance company that it less than helpful. Everything worked out much better than expected. Repairs were done perfectly. I will definitely go there again if needed.

Feb 06, 2024

Highly recommend checking out DCR for your collision or certified body shop needs! Had the privilege of being helped by Nick who seamlessly answered my questions and assisted me in choosing the most appropriate body shop for my auto-repair needs!

Feb 06, 2024

I had a great experience here! The job was well done in a timely manner. Everything was done as promised!! Would definitely use this place again!!!