Darrell's Body Shop

Jan 09, 2025

Darrell's has an outstanding reputation, and for good reason. They repaired a rear end collision for me on a high end vehicle and it looked brand new. Good work isn't cheap, and cheap work isn't good! They are trustworthy and dependable, have excellent attention to detail, and their customer care is top notch. Thank you Pam & Mike!

Dec 06, 2024

Great shop and great people. Highly recommend!

Nov 06, 2024

Great work and staff. Have done many of my cars.

Nov 06, 2024

I would give them 10 stars if I could. My mercedes Benz got rear ended and the body panel had to get replaced my car looks like it never been in a wreck and they are really nice genuine people Mrs. Pam and her husband thank yall so much for repairing my car

Nov 06, 2024

The girl that answered the phone was rude and just hung up instead of telling me “ I apologize have a great day she just hung up and when I called back being sarcastic when I just tried to give her a little customer service advice she was rude or facetious I would say and told me OK have a great day “which wasn’t when I was looking for and then hung up the phone so whoever’s running or owns the shop you need to have a talk with her on how to speak to customers because you just lost the customer

Apr 06, 2024

Hi Everyone, I was involved in 3 accidents in the last 4 years ( unfortunately and not by my fault, I can blame 591 HwY traffic). I was very impressed by the kindness and professionalism of this place first time but didn’t take the time to make a review. Now is the 3rd time I pick up my car from them. These people here are amazing.Pam, Mike, Neal show compassion and caring besides being great and knowledgeable on their job. They go out of their way to help you with the insurance and every little detail that you need to know. They did a great job on my cars (both Mercedes) and I can’t thank them enough. I was new in Myrtle Beach and did not know much about body shops, but if you are ever in need to repair the body of your car this is the place. I hope my review can help others like me.

Feb 06, 2024

Great place, if you unfortunately need auto body repairs from an accident. Pam is terrific & knows her stuff! Like them, hope I do not need to return! But will defiantly suggest people use them!

Feb 06, 2024

I have been debating on writing this. Even trying to hold off completely. Give the staff a chance to do "damage control" or make up for their service. Since they have not and it continues, I have been left with no choice. My 2016 Silverado came to the shop the morning of April 28, 2023. I slide off into a ditch during a dark morning storm. I had front bumper and suspension damage, requiring them to also completely replace my 6-inch lift kit. Today marks 10 WEEKS that I still do not have my vehicle back. I have made multiple trips to the shop in person. I have reported them to Geico my insurance company. I have had to call numerous times to ask what the holdup is and also leave more than one voicemail. They rarely ever answer the phone. When I do speak to a real person, I'm told someone (owners' wife) will call me and she doesn't. Or I am told they are waiting on "just one more part". This is the same story each week, "waiting on another part". I went in to check on the status for the first time after they had it for 4 weeks. It had been sitting in the same place, not having been inspected or even moved. The few updates I have been able to get out of them, I was told my lift kit was "on back order". If they had not waited over a month to even order parts, we may not of had this issue. If the shop is too busy to get to or complete jobs in a timely manner that should be relayed to customers immediately. I even explained my plight to the owner's wife, that I am a single mom, that has to work full-time. I have no rental coverage, so I am paying out of pocket for a rental for the past 10 weeks. But every week, if I actually speak with anyone it's a new story with a longer waiting period. I am now head under water in debt paying for 2 vehicles. Credit cards maxed. Cash loans out. I called and left a voicemail on Wednesday with no return call. My father went to the shop yesterday (a Thursday). He spoke with Darrell who again described this back order and awaiting more parts. He again gave a further deadline (possibly next week?) and assured my father that his wife would call me Friday (today) with updates. Never got a call back. Still waiting for my vehicle. 10 weeks, going on 11 is so beyond patient and reasonable. Despite the significant financial damage this has caused me, I am more greatly disappointed in the complete lack of communication. They have really dropped the ball at something so easily avoidable.

Feb 06, 2024

I would give 10 stars if I could! Getting in to an accident is a horrible experience. My biggest piece of advice is to research your body shops. Having a European sports car with a unique exterior color was definitely a cause for stress when finding a shop. When I visited Darrel’s, I was happy to see another M4 in the lot with a similar color and it’s looked amazing. Mike and Pam made it super easy when dealing with insurance and all of that, I simply dropped the car off before we left for vacation, came back, and it looked like new. He even had some of the door dings removed! Top notch people, top notch body shop. Super glad I went with them!

Feb 06, 2024

Never returned calls and always has answering machine in to not accept calls

Feb 06, 2024

They always do an excellent job!

Feb 06, 2024

They are the best. Matched a very difficult metallic paint. Thank you!

Feb 06, 2024

We ALWAYS receive EXCELLENT customer service! We highly recommend Darrell's Body Shop.

Feb 06, 2024

Went in on a Friday morning to get an estimate. Owner said I would have an email by the end of the day with an estimate. Never received an email. Waited until the end of the day Monday to call give them time but never got an answer back so I sent them an email. Never got a response to either. On Tuesday I called once in the morning, once in the afternoon, and once towards the end of the day. Never answered or got a response to either. Today is Wednesday, I tried calling one more time around 10:30 with no answer. I'm done. I get if you're busy and don't have time but just be upfront and say that so I don't waste my time waiting on you.

Feb 06, 2024

Gotta answer your phone at the very least call your customers back and don't tell them they can come get their car and it's 3 weeks later before they can actually get their car and that's only because you hound them everyday cost me a ton of money to figure out rides and everything else while they kept the car for two almost three months something that took one day

Feb 06, 2024

Great work and nice people

Feb 06, 2024

Great work on my 2 cars: BMW electric and Audi. Cars look like new. Very nice people from Mike the owner to Pam the manager to Neal the worker. Very professional yet very personal. Highly recommended.

Feb 06, 2024

Having been using this family owned business for years. Amazing quality work & great people. They stay extremely busy but I don’t mind the wait for top notch work. I will never take my car anywhere else and will always recommend them! Thanks Pam and Mike

Feb 06, 2024

This place is great. They do excellent body work and they try to get the work done without costing an arm and leg. I highly recommend Darrell's Body Shop.

Feb 06, 2023

Bad business had my car for over 3 weeks they will give you the run around tell you a time dodge your calls I would not recommend anyone to go to them at all then give you a ridiculous price please do not go here

Feb 06, 2023

I brought my car in for an estimate on the rear bumper where there was paint rubbed off from scraping my garage. The owner's wife Pam was so kind that she checked that area with paint thinner and that got rid of all of the damage. She refused to take any money from me. I've dealt with body shops a million times and this type of kindness is not common. I will use them for all future work. I highly recommend them.

Feb 06, 2023

I called them in the morning, they saw me that afternoon, they promptly fixed my drivers seat, so that it could move properly and I can drive safely. Extremely fair pricing and friendly staff and friendly dog Emma. I will definitely use them again.

Feb 06, 2023

I could kick myself for not writing down the super friendly lady that worked the front desk. She went out of her way to try and make me feel better about the incident with my car that ruined my weekend. She knows her job very well. Thank you!!!

Feb 06, 2023

I’m not one to write too many reviews but I just had to say this, Darrel’s Body shop did a great job on repairing my Mercedes. They were friendly and accommodating and had it done in 1 day also they stood over later so I could pick up my car, also they are very trustworthy. I had accidentally left a large amount of cash stuck over the visor and it was exactly where I had left it. Great people and the sweetest Little Labrador. Thank you guys I appreciate the great and fair priced repair.

Feb 06, 2023

Mike and Pam are so wonderful. Great service, keeps me up to date with the progress of parts coming in and communicated with my adjuster for me. Top of the line service!!!!

Feb 06, 2023

Nice shop. Good people. Quality work

Feb 06, 2023

Outstanding service and perfect results.

Feb 06, 2023

Wasn’t going to do this but went to dodge in only person who did this cradle was Darrels auto body shop pic one left has a washer pic on right doesn’t could of lost my life they say has my whole car shaking none stop my whole wheels shakes when we put it on a lift in no I have the right shop sorry to let you no thought you guys were good ppl at first but this speaks for it self

Feb 06, 2023

We are extremely satisfied with our treatment at Darrells. The quality of the work is excellent. They were timely in completing my work. Honorable business.

Feb 06, 2023

Well I have nothing to say about darells body shop except 5 stars the service was top notch and Mike is honest and upstanding and Pam is awesome thank you so much for the great work on my car

Feb 06, 2022

Great job on my brand new Mercedes with hail damage

Feb 06, 2022

Great service and superb workmanship.

Feb 06, 2022

They are an awesome place to deal with. Excellent customer service