Jenkins Lincoln of Crystal River Service

Jan 31, 2025

8:30 am oil change appointment that took 2 hours. One other person in the lobby. Oil changes do not take 2 hours. There is a lack of respect for customers time here. Your competition is getting them done in about an hour.

Jan 31, 2025

Bobby was phenomenal. Everyone thays goes to the dealership, please ask for Bobby, this is my 7th vehicle total in 10 years and it's by far the best experience we have ever had and of all things, it was for a 2024 Mustang Mach E. Yes, electric, he is that convincing but not just convincing, he actually sold the vehicle. The financial side of it, I've NEVER EVER had such a low intrest in my life. Went from a high %20 intrest rate to, well, yall can guess with me leaving this review. I've already been reccomending people to go there and I'm not gonna stop doing it neither.. thank you all for your help and hopefully I get a phone call in the future about a newer longer range one....

Jan 24, 2025

Always done when promised

Jan 24, 2025

This is by far the best dealership around. Very nice and fair people. Clean dealership. Efficient and helpful service department.

Jan 07, 2025

Awesome sales experience….Outstanding “Service Mindset”… from the Salesperson of Ashley Carroll to Patrick Johnson the General Manager, From the sales manager….from the Sales Manager of Bruce and GWATT…. Very knowledgeable and professional….

Jan 07, 2025

Complete and amazing beyond professional experience. I so enjoyed working with Patrick and Ashley during the whole sales process it was quick simple and very detail oriented.

Jan 07, 2025

Great People to deal with

Jan 07, 2025

I recently had the dealership repair my 2015 Ford Transit Connect van under a factory recall for door latches. Mr. Malaun Humbert was my service advisor. This was my first time using this Ford dealership and everything was handled very efficiently from start to finish. Mr. Humbert was efficient and handled all my requests and answered all my questions. I was able to drop off my van and pick it up the same day and shuttle service was provided. I spent minimal time dropping the van off and picking it up. Mr. Humbert had my paperwork completed when I returned to pick up my van and I was driving away in less then a minute...I had two different shuttle drivers who were pleasant to talk with and there was no issues. There's no reason not to go back for regular vehicle service when everything was handled in a great professional manner on the same day with no issues.....

Dec 07, 2024

Excellent service

Nov 07, 2024

Aaron and DJ in service are awesome!

Nov 07, 2024

The guys at Jenkins Ford treated me like a King when I had my vehicle in for service, very professional and respectful to me.

Oct 07, 2024

Did not have service done.I did purchase a 2023 Maverick and everything went well. I would not hesitate buying from them again. I will be trying there service department when I do need service.

Oct 07, 2024

Jenkins service personnel worked with me to be sure my needs were met for scheduling. Everyone in the service department was extremely courteous and made you feel like you were the most important customer of the day. Thier work was top notch and I couldn't be happier. Prices were reasonible as well. Wish I could give DJ, Anthony and all of the service department 10 stars but you only allow 5.

Oct 07, 2024

Loved my experience at Jenkins Ford of Crystal River! Great selection of vehicles and knowledgable sales associates.

Oct 07, 2024

The whole process was extremely a pleasant and very easy.

Sep 07, 2024

Great experiences with this service department. I will not take my truck anywhere else. They actually listen and fix problems.

Sep 07, 2024

I called in to make the appointment and they got me in right away they said that the wait time would be 2 hours I was out of there in an hour and the service staff was great the waiting room was clean and inviting with lots of snacks and drink options.

Sep 07, 2024

I've used Crystal River Ford several times. I live in Ocala and it's a longer drive but worth it. Everyone in the service department are very helpful.

Jul 07, 2024

I hadn't bought a new car in a long time and Jenkins did a good job making the process quick and easy. In the year that I have had my vehicle their service department has done a good job as well.

Jun 07, 2024

The service department deserves five stars for excellent work performed over the last four years on my F-150. Aaron Houser does a great job as well. I didn’t have such a great experience with the sales department about 8 months ago.

Jun 07, 2024

Very well run service department and professional staff.

Jun 07, 2024

We just purchased a Ford F250. Our sales person, Elizabeth, was top notch. There was nothing she didn’t know and answered all of our questions. She was enthusiastic as well. I was leary based on prior “my neighborhood’ reviews and all I can say is that they were wrong. I know what I bought what I am responsible for and I have absolutely no issues. I am thrilled at our purchase. We used the Ford dealer next to Denny’s in Crysatal River. Everyone we met and spoke to has been great - Elizabeth, Gary, Spenser, Aaron, Steve and Dan - what a great group of people.

May 07, 2024

Love the service department. Very attentive and willing to meet customer needs. Due to this, felt I would adventure into the vehicle purchasing side and find, they are totally separate and don't support one another. Sales was extremely disappointing (not the rep- but management). I was promised things at the point of agreement and at the point of management, multiple things were changed without my knowing and when identified, was surprised and acted like, oh, we didn't think that was what you wanted. Very, very disappointed. Ultimately, things are working out but I feel, this dealership, from a new vehicle purchase perspective, is not forthcoming. Please let me be clear! from a maintenance and repair perspective, top notch! Brent, Mike, Aaron, Demi and Anthony (both in sales and service) (hope I didn't miss anyone) are the best!. I would think twice before entertaining buying from Jenkins again.

May 07, 2024

Ashley and Bruce always make our buying experience smooth and pleasant.

May 07, 2024

Ashley was the best and very helpful. Thank you so much for helping me find the perfect truck

May 07, 2024

The work done on my F-150 was done quickly and professionally. Mike my service rep is excellent and has provided me with flawless service for many years. He is a true pro. The transmission failed on my truck with less that 70K miles. Ford offered no assistance with a $9000 repair even though the specific transmissions have known issues. I have been a loyal Ford guy for decades but this failure is making me rethink my decision to stay with Ford. Jenkins Ford has recently elected to charge customers 3% on top of any bill to use a credit card. Other dealers in the area do not. This may effect decisions on whether to use Jenkins Ford in the future.

Feb 07, 2024

Everybody was very friendly had coffee had donuts had popcorn was in it out of there within an hour and a half half can’t complain. It was a great day to have my work done on my truck.

Feb 07, 2024

The only Ford dealership I will go to thanks Mike for always being professional and going above and beyond.

Feb 07, 2024

These guy followed through with everything they said they would do. Mike in service was very helpful. Good doughnuts also.