Crossroads Auto Service

Nov 06, 2024

This place is the worst auto place I have ever come across I would not let them fix my toddlers tricycle. If you pull in to their driveway do yourself a favor and cross the road!! Don’t waste your money and your car will be worse than when you drppped it off and they won’t do anything about it. If I could give it no stars I surely would. When they work on your car, you probably be better off if I did it I don’t know even know what the hell I’m doing.

Nov 06, 2024

Very,very happy with crossroads auto service!got an oil change and I was in and out in no time. everyone was very nice there!!! Will DEFINITELY go back there next year.!!!!!!!!!!!!!!!!!!!!

Oct 06, 2024

Free Air! Very courteous and generous.

Sep 06, 2024

Crossroads Auto Service is always my “go to” shop for all auto-related servicing. They are friendly, reasonable in pricing, and talented. They went out of their way to safety check my granddaughter’s car just prior to a road trip. I highly recommend them!

Aug 06, 2024

Great customer service!

Aug 06, 2024

They were working on my car and told me it was ready and that were open until 5(google and their website confirm this) but they closed at three and left me with no car all weekend.

Jul 06, 2024

Crossroads Auto got me back on the road in less than 24hrs. I can brake confidently now and feel my children and I are safe driving around. Words cannot express my complete gratitude.

Jul 06, 2024

I've been hunting for a reliable service station to work on my cars. I used to go to Crossroads Auto Service when they were on Westnedge years ago. This week I took my car in for repairs and was pleasantly surprised with how quickly they could get me in and resolve my car problems. It's always nice to have a service that you can trust.

Jun 06, 2024

Poor customer service. Manager does not know how to speak to people properly

May 06, 2024

I have quite the truck that nickels and dimes me to death. Jamie and the guys always take good care of me. Get me back on the road.

May 06, 2024

They always take great care of our sons car with fast and efficient service. Very friendly staff and nice cold water to drink in the fridge.

Apr 06, 2024

The gentleman there were very kind. They spent extra time explaining to me the issues with my vehicle and all of the options required to rectify these issues. I came to them originally on a referral from a car body shop kitty corner 2 them on lovers lane. I am glad that I did and I would suggest anyone to go there for service.

Apr 06, 2024

They're fantastic, kind, fast and honest. I have been going here for years after a lot of other places tried to scam me. I trust them with everything from my oil changes to major car issues and know they'll take care of me, explain everything and never try to rip me off. They also always quote me and confirm each step before they do the work so I know what's coming my way. If I don't want something I can do myself I've never been argued with or bullied out of it.

Mar 06, 2024

I have been taking my car here for years. I always have great experiences at Crossroads. Most recently, there was an issue after my oil change with the oil cap no being sealed properly. Luckily, I noticed the sensor light and called them back the very next day. The staff at Crossroads was very understanding and took care of the issue immediately, including covering a tow truck fee. There was a huge puddle of oil in my driveway. I am very thankful for the guys at Crossroads and how they handled this situation and I am so glad that my engine did not seize! I would recommend Crossroads Auto!

Feb 06, 2024

Got my car in right away and fixed it quick

Feb 06, 2024

Hard working 💪🏿mechanics put a engine in my Volkswagen got it running 🏃‍♂️brand new again 💪🏿

Feb 06, 2024

I have taken a number of family vehicles here and won’t take them anywhere else. Always friendly, helpful, and does excellent work! Most importantly… I know when I refer people here they won’t get raked over the coals. Very ethical business.

Feb 06, 2024

Quick and convenient. I was able to drop my car off for an unscheduled oil change at 8:30am and it was done an hour later. This location is great for me since I work across the street. It's a nice walk over. I've used them for a variety of things for 5+ years and never had anything but great service.

Feb 06, 2024

Terrible customer service! Dropped by first thing to get my brakes checked. He promised me it would get seen at some point in the day. I called 10 minutes to close and they still didn’t see it and promised they would look at it first thing the next day. (I would have went somewhere else if I would know it wouldn’t have atleast been looked at) The next day roles around and I call them 2 hours after opening, and they said “they haven’t looked at that and who would have told you that.” Then told me to come pick up the truck because I “abused their employees” their employees because I questioned why they would tell me one thing and then not do it.

Feb 06, 2024

They did a great job in fixing my car, and also working with my insurance company. I have no complaints at all, I'd recommend crossroads for anyone.

Feb 06, 2024

They take forever and constantly lie about when your car is gonna be done. Will never be back, that’s for sure.

Feb 06, 2024

Very friendly, efficient and overall reliable

Feb 06, 2023

Crossroads was able to schedule me in quickly which is not easy to find these days. Prices were reasonable and communication about what was wrong with my vehicle was given quickly. Would use them again.

Feb 06, 2023

Friendly staff they will make sure the job is done correctly

Feb 06, 2023

Great service and nice staff.

Feb 06, 2023

I would give them all the stars if possible. My husband was working in Kalamazoo which is an hour away from where we live. His car wouldn't start at lunch. Since we are an hour away we didn't want to tow it all that way to have our normal mechanic look at it. I called a few places but none of them offered both towing and service and all were booked out 2 weeks. Crossroads did both and could look at the car the next day. The Tow truck came at 2:30 and it was fixed by the next day( new starter). A major inconvenience turned minor with their great customer service and fair pricing.

Feb 06, 2023

If I could give zero stars I would. My master drive shaft went out and they told me it was cosmetic and wheel barings. They fixed the wheel barings and I Went to another shop afterwards when they told me it was the drive shaft and was far from cosmetic. I returned my car there for a check engine light and starter issues I asked them to do a full diagnostic which I paid for for them to tell me that they don’t look at everything in the vehicle just the starter because that’s what’s causing the car to not start. Then I had to take it back to another shop to find out why my check engine light was on. Unless you wanna just waste money and keep your car in the shop I suggest you stay far away from this place.

Feb 06, 2023

Paid upwards of $500 just to have nothing repaired and for the problem to persist. Would absolutely not recommend to anyone for repairs of any kind.

Feb 06, 2023

Rip-Off! My daughter had a check engine light come on while she was at college, she took it to this shop to get a diagnosis and was presented with an estimate for $400; after paying $50 for the diagnosis. This seemed strange to me that $400 is the price to get an evap canister purge valve replaced. I had her bring the truck home and I purchased the part, $62 at the local O'Reilly's, and had it installed in less than 45 minutes, on the cold ground, with no lift, and taking time to lubricate the spare tire cable mechanism. This shop is a blatant rip-off and borderline predatory when they see a young female who just wants her truck fixed. AVOID AT ALL COSTS! To be fair, I understand there are labor guides and I do not have one, however, several google searches say the labor for this job is between $50 and $75, which is roughly .5 to .75 hours; maybe slightly more as shops vary. The online result seems reasonable after having just done the job myself. Also assuming the shop marks up the part, which is also common, the part should be around $100. This is a far cry from the $400 total they are trying to charge an 18yo college student. I called the shop twice to discuss the estimate and see if there was a potential misunderstanding, both times the call was not returned. The person that answers the phone says "they are very busy and will have to call you back." If 0 or negative stars was an option I would have gone that route. You might be ok if you are not an 18 yo female college student but to be honest why would anyone support a place with practices like this.

Feb 06, 2023

These guys do a great job of telling you what you SHOULD get done, but they don't phrase it like you need to get it done now or your car will explode like Dogecoin stock in the baby weeks of 2021. Reliable services, quality place for an oil change too. 5/5

Feb 06, 2023

This place does not even have the courtesy to call you back after they said they would. how can I trust you to work on my car if you can’t even return a call

Feb 06, 2023

Worst service and most unprofessional service ever. They forgot to put the radiator cap on after doing oil change and checking fluids. Fluid went all over and car died on Westnedge. They wouldn't refund my money and they refused to give me the owners information to call a complaint in. The manager Garret was rude and swore at me on the phone and then proceeded to hang up on me. They do shady business and the employees are very rude and unprofessional. I am filing a complaint with the Better Business Bureau and anyone else that I possibly can. Don't ever go there unless you want to be treated terrible and given bad service.