Courtesy GMC
5
4
3
2
1
Review highlights
"Quick service, courteous staff, clean waiting area."
"They even delivered my suv when the service was finished."
"Work was not performed as promised by Service associate."
Overview
Hours
Sunday
Closed
Monday
8:30 AM - 6:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 6:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 5:00 PM
Description
We are a family owned and operated dealership that has been in business for over 50 years. Customer service and experience is our top priority. We are proud to be one of General Motor's top-selling GMC dealer's in the state of AL. We sell and service vehicles to customers from cities like Gadsden, Birmingham, Vestavia Hills, Tuscaloosa, Hoover, Pelham, Moody, Mountain Brook, and Montgomery. We also deliver new and pre-owned vehicles to customers all over the United States. Our focus is on your complete satisfaction with every aspect of our business. We offer the best pricing on all new GMC's in the Birmingham market. We are here to meet all your vehicle needs whether you are looking for new or pre-owned vehicle.
Reviews (35)
Feb 01, 2025
I enjoyed being able to to deal with genuinely nice people at Courtesy GMC. Ryan Jennings was extremely helpful during the entire process. He had the paperwork ready and made sure everything went smoothly with the 2025 GMC Sierra that I was picking up. Everyone at the dealership was very welcoming and made sure to introduce themselves to me.
Jan 24, 2025
Best service experience EVER! Won't take my vehicle anywhere else.
Jan 17, 2025
Great place to buy a car. Family friendly dealership ready to help you during and after the purchase of a car or truck. Everyone there is very knowledgeable of all makes and models so no question is too difficult. Go see Ryan Jennings for your next purchase. And if it’s time for maintenance, ask forZach Sparkman. That’s a team that can get it done.
Jan 17, 2025
i do not enjoy purchasing a vehicle BUT ryan jennings was extremely helpful in my purchase of a ‘22 GMC Denali 2500. he went above and beyond to make sure everything went smoothly with my trade in. small hiccup at the DMV but Tommy had the paperwork needed to them within a couple minutes so i didn’t have to drive back to dealership. totally recommend Ryan for your next vehicle purchase.
Jan 10, 2025
Fast quick and easy. Polite and courteous.
Jan 07, 2025
Five stars isn’t enough to describe the incredible experience we had with Courtesy GMC! We were in urgent need of a new car due to a major mechanical issue with our old one. The vehicle we wanted wasn’t even something Courtesy normally stocks, but that didn’t stop Drew Lolley and his team. At 7:30 am on a Friday, they went above and beyond, searching local dealerships for the exact car we wanted. By 2:30 pm, they had it delivered to their lot, and by 3:30 pm, we were driving away in our brand-new vehicle! If you’re looking for a dealership that truly cares and will move mountains to get you what you need, go see the team at Courtesy GMC. They’ll make it happen!
Jan 07, 2025
I see why they don't sell no cars.... Sales people just sit there and look at you looking at cars don't even come out and try to sell nothing they don't deserve no money I wouldn't spend my money with them at all
Jan 07, 2025
Mickey Johnson handled most of the transaction via text and over the build information, which he sent very quickly. I compared the pricing from another dealership that was able to come in much lower. I requested another comparable offer and we did see a few differences in the build options. However, Mickey did deliver on getting the price closer to what I liked. The other dealership was still lower, but the salesman tried to pressure me into a purchase and made the statement that this is the end of the month and he was just trying to make ends meet. That made me feel like he would not look out for my best interest so I told Mickey if he could get the price close that I would complete the purchase with him Mickey never called to pressure me and only sent me two text messages, one was to let him know when I was ready and the other was to apologize for his online sale person for contacting me when we already had a date locked in for me to come in and complete the transaction. This was far one of the most pleasant transaction I have done in a while. Thanks Mickey
Jan 07, 2025
Super easy to get in & out. Drew did a great job as well.
Jan 07, 2025
They are always professional and courteous.
Dec 07, 2024
Do not waste your time coming to this place. I had another issue prior to the one I had today. The first issue occurred several months ago. I took my GMC Yukon to be serviced for transmission problems. I did not receive a phone call after I dropped it off. After a week I called to speak with a manager. I was told they were short and only have certain people that works on transmissions on certain days. Paid 3K to get the problem fix FINALLY! Today 11/20/24, I scheduled an oil change for 4PM. Arrived 10 minutes early, I stood at the service counter only to be ignored by two gentlemen at the desk. Courtesy will NEVER get another $ from me. I will tell my family and friends to stay away too. Good luck 🙄
Dec 07, 2024
Friendly service advisor and good turn around time for oil change
Dec 07, 2024
I completed the scheduled oil change maintenance for my Arcadia at Courtesy GMC on 11/29/2024. Friendly and professional service as always....Waiting room very neat, clean and pleasant. Services were timely, no long wait to be serviced.
Dec 07, 2024
I was told my parts were in but after dropping off my car I was called back because my parts mysteriously weren’t there. I believe you gave them to somebody else and I’M VERY UPSET WITH THIS SITUATION ITS BEEN ALMOST A YEAR SINCE I BOUGHT MY CAR! Car was in for service and come out with a big scratch on the rear bumper what the hell is wrong with your service people
Dec 07, 2024
It’s like working with family
Dec 07, 2024
Mr Kyle kept us abreast of everything that was taking place. Very kind and courteous and knowledgeable. The vehicle was ready in a very timely manner. Thanks!!!
Dec 07, 2024
Service was quicker than expected. Very good as always. Customer service and technician’s are great and very appreciated!
Dec 07, 2024
Top notch 👌
Dec 07, 2024
We had the best salesperson ever!!! Mr. Michael Johnson is excellent!!! Answered all of our questions and met all of our needs!!! We are totally pleased with our purchase!!!
Dec 07, 2024
went here to get key batteries replaced & a gear shift knob. salesmen met us at the door & was not very friendly. couldn’t fix my gear shift knob due to supply issues (not their fault), removed the gear shift facing, tearing the leather in the process (did not let me know they did this), then my key fobs didn’t work after having the batteries replaced - come to find out they had put them in backwards. will not come here again.
Nov 07, 2024
Excellent service, friendly staff. Love my Buick!
Nov 07, 2024
I took my car in for service because the SD card indicated that it was removed. I was informed that the dc power converter needed to be replaced before they could remove the SD card and was not sure if replacing the converter would fix the problem. Well it didn’t fix the problem. After driving my car an hour later, the SD card popped up again. I’m not sure if anything was done at all. Over $500 with no repairs done.
Nov 07, 2024
Thanks to Mike Johnson for an awesome and stress free experience with the purchase of my Sierra 1500.
Nov 07, 2024
The service team here is always friendly, professional and fast.
Nov 07, 2024
Working with Mickey to get my new GMC Sierra 1500 was the best experience. He was straight forward and reasonable when negotiating. If your ever in need of a GMC call and ask for Mickey.
Oct 06, 2024
I absolutely love this dealer! Every time I've visited, they are always very professional and courteous. They are honest and always willing to help. I highly recommend this dealer!
Oct 06, 2024
Love the service!
Oct 06, 2024
Not real sure why a $15 hazardous waste charge was added to a wheel alignment??? I have never had to pay this add on charge before? The tech's at Courtesy are great 5 star!!
Oct 06, 2024
The only reason I did not give 5 stars is because it took 3 days to look at the vehicle and then to only find out it was not a warranty issue but an issue I would have never thought of. Bringing it in because that is what message was emailed from the diagnostic. And even baffled the mechanic for several hours resulting in me having to pay for some of that time. The dealership is fantastic as well as their employees.
Oct 06, 2024
The sales and service team are great!
Sep 06, 2024
Courteous
Sep 06, 2024
Excellent customer service, my car was hit in the rear and I didn't want to take it anywhere else to be repaired because of their exceptional quality of service that they give. I purchased my car from them. When I picked up my car today, not only did they repair it, but the washed it, totally vacuum it clean. They shined my tires! Wow! They truly live up to their Name: Courtesy!! O. I must say, you wouldn't expect a bathroom to be clean and clean smelling in a body shop, but it was!!
Sep 06, 2024
Larry and Damon or helping me with a very difficult situation.I have a Chevy Silverado were the trans mission valve.Body went out and they're having hard time locating it but they're doing They're best. The truck has been in there almost 2 months at this point at 58 days.I think, however, it's what it is.I can't help that.
Sep 06, 2024
No comment
Sep 06, 2024
On time, priced right, perfect.