Costco Tire Service Center

Jan 10, 2025

Booked appointment after taking time off from work. Appointment was 1215 at 2:00 I went to check on it. They still had not even pulled my vehicle into the bay. Customer service is bad! Actually non existent. Sounds like this is par for the course. Won’t use them again. They need to change management. If you can’t service the vehicles you scheduled then stop scheduling so many. It’s not that difficult to figure out.

Jan 07, 2025

Booked an appointment to have all four tires replaced last night. Tried to contact them this morning to confirm they had the tire size we need… no response. Endless ringing. Had to cancel the tow. Tried for a few hours, well beyond our appointment time. Oh well. Guess we’re taking our money elsewhere.

Jan 07, 2025

PROS: Tire price is good and the warranty after purchase. CONS: The tech jacked up my TPMS system--ended up costing me $400+. Zero TPMS tech knowledge. Slow/turtle service even with appointment. Oh, and that's if you can find someone actually at the desk...and don't bother calling...it will ring and ring.

Sep 07, 2024

I called to set up an appointment after a very unfortunate flat tire &, even though they were close to closing, I was told to come right in. I asked about getting the rest of my tires changed along with the spare since the treads were really worn anyway, I would have been happy to come back the next day but Devan offered to stay late & replace all of them so that I wouldn’t have to. Huge shout out & thank you to Devan for staying 20-30 minutes past close to make sure we were all set, couldn’t be more happy with the service I received! :)

Sep 07, 2024

No need for an appointment. They will not get your car in for the appointment. It will be an hour before they begin on your car.

Jul 07, 2024

Battery Prices are awesome

Feb 07, 2024

Bought an Interstate battery. Great price and warranty.

Feb 07, 2024

Devan, Michael were awesome at handling my issue. Great service

Feb 07, 2024

Good to great prices and good service. A word of caution: their wait times could be longer than expected. Make this a combined tire shop/warehouse trip for best results.

Feb 07, 2024

Had a bad tpms sensor...I was able to make an appointment online, and when I showed up early, they were able to get me taken care of...scanned and found the bad sensor and had me on my way. Saved a bunch of money from other tire shops that had quoted me a repair! Customer service top notch!

Feb 07, 2024

I bought 4 brand new Bridgestone tires from these guys and I drove up to a cabin in the mountains where two of them went flat. they refused to replace them under warranty because I took the tires off pavement and told me I needed 4 new tires. Yesterday I took my other car which my father bought the tires at Costco for me to just simply get the tires rotated. they would not do it because they said the tires aren't on my membership even though I had the receipt. Costco is great in every aspect except the tire department. it's been a nightmare dealing with these people take your car somewhere else.

Feb 07, 2024

I regret buying tires (Michelin) here. The warranty period for the tires is 30000 miles, but it hasn't even been 20000 miles yet, and all of the front tires are completely worn out. I asked for warranty repairs from them, but it was rejected because it was the user's responsibility because the tires were not rotated within the specified mileage. Nowhere on their invoice did they explain when the rotation would be done, and there was no explanation at the time of the tire change. I don't know what the problem is, but the rear tires still look good, but the front tires are completely worn out and need to be scrapped. Even if I hadn't rotated the tires, there would be a technical problem with this much wear.

Feb 07, 2024

Oh man, where to start. So on Sunday my wife's tire sprung a gentle leak. I noticed a razor blade (or small metal thing) in the tread...I would normally plug it and be done with it, but I'd had knee surgery the day before and couldn't physically do it. We took it in, and 6 hours later they had it plugged for $14. Today she drove to work, and on her way home got a low PSI warning. She dropped it off and about a half hour later they called and said there was a razor blade (or small metal thing) in it, and it's too close to the plug they put in, so they couldn't plug this one. They suggested we buy a new tire. I asked if they saw it yesterday and she said "it probably wasn't there yesterday." (it was there yesterday...I saw it). I asked them to put the spare on, and when I got home what I found was their plug, which was 8 inches away from the razor blade that I saw Sunday but "probably wasn't there yesterday." Since the tire was off - I pulled the little metal thing out, plugged it, aired it up, and 20 minutes after I got it home the job was done. Granted; it was $14...which you can't even get a good sandwich for anymore...and I can confirm they plugged 'something,' but still. A little attention to detail goes a long way here guys. If they sprayed where they plugged, they should have also seen the little metal thing. It was pretty obvious. It looked exactly like "a little metal thing in a tire."

Feb 07, 2024

Poor customer service. Called, put on hold twice for over ten minutes. Never did answer. Will go somewhere else.

Feb 07, 2024

The service at this location is garbage. I waited 2 hours on a tire change before going back up to the counter to ask what was taking so long. My car had been ready for an hour, but no one called to let me know.

Feb 07, 2024

They tried to convince me I needed new tires but 2 other shops said they were fine and were at mid life.

Feb 07, 2024

Waste of time. They advertise walk ins then tell you they can’t help you. Take your car to a real mechanic.

Feb 07, 2024

worst place to replace your tires.

Feb 07, 2023

Fast service, good service

Feb 07, 2023

Beyond livid. Got a flat on my "new" tires that were installed just a few months ago. Brought them in to the same location I bought them at (Barnes and Powers) and I'm being told they cannot be repaired because there is a roadside plug in them - the tire has never been serviced or removed before the flat today and ONLY serviced by this location. The technician repeatedly The technician repeatedly would only state that they only sell new tires and it wasn't them. Instead of looking for ANY possible solution, he continually shifted the blame and would only repeat 3 scripted sentences. NEVER use this location - if any Costco. I have never had such a bad customer service experience in my life.

Feb 07, 2023

I love it when a great company honors the warranty on their batteries. That is why I've been shopping at Costco (Price Club) for over 30+ years.

Feb 07, 2023

Kirk was extremely helpful. I got a great price for great tires.

Feb 07, 2023

My first time using Costco Tire Center, but so far I am finding it to be just as good as my overall Costco experience: great customer service, fair prices and high quality. I paid half the cost for the same rated tires as my previous tire center. Costco does have air stations (nitrogen) which I didn't know of until now. I'm expecting that my experience will continue to be superb but will update if anything is significantly different. I highly recommend them and hope you have at least a similar experience.

Feb 07, 2023

They were very helpful! I came to them because I got two flat tires and the tires were purchased from a different Costco (in another state) and had a warranty that I hoped I could use. Because the warranty was under my mom's name and really old, I did not expect it to be covered but took my car there because I trust Costco to have quality products and service. Since I didn't have an appointment I had to do a walk-in and wait. In the end I was right that the warranty had expired but they did fix one of the flats and explained that the other had a type of damage that couldn't be repaired, they pulled up a quote for new tires but didn't push me to buy them, and they didn't charge me for the work they did.

Feb 07, 2022

David Gallion and the whole crew were very accommodating. We just went for a pressure adjustment and ended up needing a whole new valve stem. They went the extra mile and really saved us some time and money. I had never tried the tire service but I must say, I am now sold!

Feb 07, 2022

Do yourself a favor and just go to a real tire store. They can sell you a set a tires but can’t provide any meaningful service after that. Cannot stand behind the warranty

Feb 07, 2022

Greatly appreciated the staff and pricing

Feb 07, 2022

Just do yourself a favor and go to Discount Tire.

Feb 07, 2022

Told hour an half max to put on my new tires around 3 hours later they were done, took off all my locking nuts and said they weren’t right for the rima even though they were included with the rims and other lugs, left me with 3 lugs on one wheel, just save yourself the hassle an go to an actual tire shop