Costco Tire Center

Dec 07, 2024

Do not buy tires at Costco. Get them at Discount Tire with insurance certificate. About 6 months ago, for the first time I purchased tires for my F150 from Cosco, and not from Discount Tire like I’ve done for many years. Today I took my truck in, they found a pin hole on the side wall, so is not repairable. I learned that Costco only offers warranty and did not have or that they do not offer insurance certificate like Discount Tire does. Michelin discontinued my tires (I understand that it isn’t Cosco faults), because my tires are discontinued, they offered to replace my tire with a similar model at full price, minus a small warranty credit for my tire. But since my tires are discontinued, they would have to replace my damage tire, and a second tire at no cost, to install on same same axle, but won’t be able ever rotate my tires significantly reducing the tires life. The other option they offered, is to replace all of the tires, at my own cost minus the warranty credit, They also recommend or mentioned, that I look for the my discontinued tire, at different tire shops, or discount tire, and bring back the damaged tire, for warranty credit. I do know that if I would have purchased my tires at Discount Tire, like I had always done, they would have taken care of me, with less hassle and for way less$$. I will never buy tires from Costco again.

Mar 07, 2024

During pre-appointment set-up I talked with 2 different folks at the S. Costco location, and during appointment 3 more, and none of them could have been nicer. All typically polite, positive, helpful, patient Costco employees.

Mar 07, 2024

Notifying your customer that the vehicle is ready would be great.

Mar 07, 2024

they are lazy never answer phone ! pia

Feb 07, 2024

Excellent service. The man checked my tire pressure, even in the rain!!

Feb 07, 2024

I had originally purchased my tires from this location but this time it was a bad experience.

Feb 07, 2024

Negative Stars.....Lousy customer service! Inattentive tire center employees at the Tucson Marketplace location, who do not suffer any consequences for the way they treat their customers. You can never get through to speak with someone and if you do get through, they put you on hold for an extreme amount of time (over 30 minutes). They justify their subpar service by saying they are too busy – this is an unacceptable reason. I know this, because the Costco Tire Center @ the Grant Rd. location in Tucson is even busier and the employees there are always kind, attentive and focused on giving their customers the best tire experience. The employees at the Marketplace location lack compassion, empathy or any sense of urgency for their customers. It is unacceptable for Costco to continuously allow this behavior towards their customers. I have been waiting over a week for one tire that I ordered in store – it was being shipped from another store, which was in a nearby state. When I ordered my tire, I also overheard the tire center employee telling a customer that his tire is in stock, but they do not have time to install it and sent him with his tire to another Costco store in town to get it installed. How inconvenient and ridiculous is that? As a consumer, I am appalled with the way Costco is allowing the Tucson Marketplace location to run their tire center. The tire center employees at this location lack customer service, strong work ethic and empathy. Costco management of this tire center is severely flawed. This has been an ongoing issue for over a few years now – it needs to be corrected.

Feb 07, 2024

Slightly cheaper prices, no warranty, and obnoxious policies. Wait times are incredible. Not worth it.

Feb 07, 2024

Tech's are overworked. Made to hurry, and rush. If the person at the desk has a free moment, he has to to to back and help Same as Discount Tire

Feb 07, 2024

The most rudest Costco employees you will ever meet!!!! Makes the visit such a horrible one. At least you leave knowing you got a good deal. If rude and negative customer service doesn't not outweigh it.

Feb 07, 2024

The team that works here does a great job! They are very helpful!

Feb 07, 2024

The tire center here has really improved. I got a horrible flat and it was definitely time to get my tires replaced. The guy at the center helped me figure out which tires would come in the fastest and with a discount. I was back on my wheels in no time.

Feb 07, 2024

While prices are good, the service is abysmal. Car took longer than quoted, and the workers work on other cars before finishing yours. After finishing my car, instead of handing me my keys and paperwork (I already paid) I had to wait an additional 30 minutes in line just to be given my keys and paperwork. I’d rather pay the additional costs of an actual shop rather than this junk. Trust the other reviews here. If you value your time, do not go here.

Feb 07, 2023

Customer service can be pretty rude and unhelpful. It's almost like they hate you for being a member and taking advantage of your membership. Maybe they deal with a lot of entitled pretentious members and are exhausted by it, but meeting politeness with rudeness is not ok. Expect good tire deals but rude customer service.

Feb 07, 2023

First time buying tires here, the guy I spoke with was unprofessional, rude and uneducated, wont ever do business here again.

Feb 07, 2023

Horrible customer service and overall bad experience Do not recommend. Go to the discount tire down the road, they actually got me taken care of right away.

Feb 07, 2023

I tried to order tires, they were cancelled after a week without notification so I called the tire center and was placed on hold for over an hour 4 times throughout the day, they finally answered and were very rude. basically they informed me they had nothing to do with ordering tires and couldn’t help me order tires or tell me what was in stock and available. Do not attempt to deal with Costco tires. It was one of the worst experiences I’ve had ordering tires and I will never do tires here again.

Feb 07, 2023

Prices great.

Feb 07, 2023

Terrible customer service ! They care not

Feb 07, 2022

Extremely unfriendly unhelpful employees at the tire center. The employees are super inflexible and will not accommodate your schedule or help you figure out your issues with your car. I would never come here to schedule anything for my car. I would avoid this Costco tire center like the plague. Employees need to to retain in customer service attitude. "Want to speak to my manager?" Rude.

Feb 07, 2022

I was treated horrible today. They made me wait 30 mins to check in my car when it should have been 5 mins. They guy didn't even know what he was doing.

Feb 07, 2022

They were busy, but still managed to provide great service and recommendations!

Feb 07, 2022

Very unprofessional attitudes and GAVE ME BACK A UNSAFE CAR. Took 2 weeks to get an appointment and they gave my slot away to an old man next to me as I was waiting to check in. It then took them over an hour just to get to my vehicle in the shop which I had a reserved appointment for. After it took them over 2 1/2 hours to put new tires on my car they didn't even call me to say it was done. I had to find an employee whose response to why they didn't call me was "its done now". They get my car out of the bay give me the keys and start to walk off, while I have a tire obviously low on air. I mention it to him and he begins to try to say "well you can't judge a tire on just how it looks and he's sure it's fine" after he checks it its only 20lbs so they were about to send me on the freeway with dangerously low tires. If you VALUE your TIME and SAFETY DO NOT GO HERE!

Feb 07, 2020

Excellent Service from both Rudy and Alvaro! They were fast and friendly also very knowledgable! Thank you!

Feb 07, 2020

Gets crowded quickly, but cashiers keep things moving.

Feb 07, 2020

Good

Feb 07, 2020

None of your buisness

Feb 07, 2020

So glad I purchased my tires from Costco. They always find a way to squeeze you in when they have no open appointments.

Feb 07, 2019

Ordered 4 tires and only 3 tires arrived. Had to get a refund.