Costco Tire Center

Jan 31, 2025

One star! 😡 Absolutely the WORST experience at the Costco Tire Center on Senter Road in San Jose! Let me paint you a picture: I booked an appointment to get my tires replaced, which was already a pain because their system is clunky. Showed up on time, and then the waiting began... and began... and BEGAN. FOUR HOURS of my life wasted. To make matters worse, I had to Uber back and forth from home because who wants to spend 4 hours in tire purgatory? That's $100 down the drain, thanks Costco! Finally, I get called up to the counter, only to be told by some clueless guy that they couldn't replace my tires because of some made-up issue with the "brand" of my car! Seriously?! Then, like magic, he talks to his manager and suddenly everything is fine and fixed in 10 MINUTES. What a joke! So basically, I wasted an entire Saturday, blew $100 on Uber, and dealt with incompetent staff. Oh, and did I mention the parking lot is a nightmare? Avoid this place like the plague.

Jan 07, 2025

I am extremely disappointed with the service I received at Costco Tire. I took my van in for a tire that was losing air and suspected there might be a nail or damage. The tire was only 6 months old, having been purchased in June 2024, so it was still fairly new. The mechanic checked the tire and assured me that there was no issue, simply filling up the air and telling me to return if the pressure dropped again. The next morning, the tire was flat again—50% of the air had gone out. I brought it back to Costco Tire, dropping my car off as soon as they opened at 8:00 AM. However, after hours, I received a call around 7:15 PM (after closing hours), stating that the tire was "fine" and there was no issue with it. The mechanic also told me they found a nail in a different tire and switched it with my spare. Despite these assurances, the very next morning, the tire that was supposedly "fine" went flat again. I was frustrated and went to another mechanic, who discovered that there was indeed a nail in the tire that Costco Tire had claimed was fine. This nail had been in the tire for the past three days, causing a slow leak, and was never properly addressed by Costco Tire. Additionally, I was rushed and dismissed when I was asked to pick up my car. My concerns were not taken seriously, and I was given no proper resolution, leaving me to deal with an unresolved issue for days. It feels as though the mechanic working the closing shift may have rushed through the inspection and didn’t perform a thorough check of the tire, simply wanting to finish up their shift. I am very disappointed by the lack of care and professionalism shown in this situation. I will be reconsidering my future business with Costco Tire in this location and would advise others to be cautious with their service.

Jan 07, 2025

Went in this morning for a tire replacement. Tech Gerardo D was very helpful and professional. He also patiently addressed my concerns for tire rotation. I’m grateful for his expertise and service.

Dec 07, 2024

I have been calling since yesterday and all they do is put me on hold. They have the worst customer service.😡😡😡

Dec 07, 2024

Very bad customer service They just pick up the phone and keep you on hold forever

Nov 07, 2024

Good price

Sep 07, 2024

Went in for a flat tire, Steven was super helpful and knowledgeable. My father was stressed out because he needed to get his car back on the road asap and Steven got us in and out in no time.

Jun 07, 2024

The guy is not polite. My english is not very good and he just spoke pretty fast even when I felt confused. And he doesn't see my receipt to give me warranty, only the card. What the hell? My family bought service for the car and only one person can be here to use the free warranty????

Apr 07, 2024

Came at 8:30AM for a walk-in appointment. Told to come back at 6AM. Then I came to wait from 5:30-6:30AM, and no one would open door. Went home frustrating.

Apr 07, 2024

Excelente 👌

Apr 07, 2024

The actual tire guys were polite and friendly, but Costco itself lacked customer service. They say when you order your tires that it'll be 5-10 business days after your order for them to arrive, and they'll give you a call or email to let you know the tires arrive at the shop. I ordered on 3/7. They said the tires shipped on 3/10. I thought I was more than patient and didn't call them until 4/4--almost 20 business days had passed with no word. They called Michelin to see where my tires were. The next day they called me back and said my tires were delivered 4 or 5 days before I called.

Feb 07, 2024

APPOINTMENT ONLY. Website says tire centers should take walk-ins as well. Had a puncture in tire and already had the tire removed and they still would not plug it without an appointment. Ridiculous. Saw them turn away another person because they "only repair michelin, bridgestone, and perelli tires." As if tire punctures are predictable. Costco tire center in NJ were able to plug another one of our tires with no issue... They were just as busy, didn't care what brand, and took care of our emergency within an few hours wait. If you want to get tires, ORDER ONLINE and MAKE AN APPOINTMENT. Person at the desk might as well be a statue. If you order tires in person, you won't even get a tracking number. When the tires arrive they wont install without an appointment so you just gotta guess...

Feb 07, 2024

Bad customer service. They hang off the phone after 2 questions

Feb 07, 2024

Dropped off a tire (not the whole car...just the tire) for a simple in-warranty puncture repair through the tread at around 6 pm. After inspecting the tire, the technician explained they were short on technicians and would do their best to patch it by the end of the day and would call when it was ready. No call that night...not a problem since it wasn't a guarantee. Waited until the store had been open for an hour before calling, but the technician who answered said "we have walk-ins" in front of you! I got the feeling that not being in the store meant that every new walk in was "in front of you." Drove to the tire center and found the lobby empty (good news, right?). Spoke to the technician and got a "let me speak to the manager". Tech came back and said "our promise is to fix it by 7 pm." He confirmed that the repair is a 5-minute job but that I was behind all of the customers with scheduled appointments. Very simple job given that I removed the tire and will put it back on for Costco. No appreciation that I am saving them the time and effort of having to bring the car into the shop, put it on a lift, remove it, reinstall and retorque the lugs. Any other shop would fit this request in within an hour. Town Fair Tire will fix tire punctures for free for anyone regardless of where you bought it, but I believe that Costco should honor their warranty. I also assumed that they would take less than two days to do it.

Feb 07, 2024

Great customer service, even though I was the last walk-in of the day, they were still very nice

Feb 07, 2024

I don't typically write reviews, but the service here was amazing! Special shout out to Daniel, Chris and Johnny. I called the previous day asking for tires for a walk-in as it was urgent, and they precisely told me how I could get it done. Walked in early on a Saturday morning, they got me my tires. Although they said 7pm, it was ready by noon. Spare tire neatly put back, and an extra neatly packaged in a bag. I had a small issue with one of the installed tires, and they happily accommodated my request. Totally 5 star experience!

Feb 07, 2024

I had a tire installation appointment for 10:00 am and was told it would take about two hours. My partner and I went shopping in the mean time and came back at 11:45 am to check on the status, and they had just started. They didn't finish until 1 pm. If you're getting something done here, I suggest you drop off your car with someone else so that you're not stuck waiting around for hours for what should be a relatively short process. The staff were nice though and apologized for the delay. Updating the review. One of my tires that I had purchased through Costco this year had popped and the folks at the shop were nice enough to give me a replacement for free since it was under warranty. They worked with me to make sure I would have a replacement tire this week so I could get back to my regular work schedule. I purchased a tire before the install to make sure they did not sell out, and was reimbursed after the tire install. They let me do a walk in appointment on a Sunday. Walk in spots are first come first serve and are limited, so do get there before the shop opens to get in line if you need to do that.

Feb 07, 2024

It was a busy Sunday afternoon, the line was pretty long but there was just 1 lady at the registers, I thought I was losing patience to wait in the line...

Feb 07, 2024

Needs better management of resources and customer service. Waiting for couple of hours even with an appointment, with no work started on car and no communication done for the same is not at all helpful

Feb 07, 2024

One of the worst Costco tire centers ever. made an appointment, arrived at 10 am, and the job was done at 12:50 pm. Right, The young white guy spent 3 hours on a Tesla Model Y tire leak fix. and he left at 12:30 pm without putting the wheel cover back. The salesman had to do it by himself for me. This guy even put a wrong tire cap back on, Where is my original Tesla cap??!! I watched the whole process outside the shop, for 3 hours, the other short girl, working on another car, broke the chain when back the car out of the shop, since she didn't check the back. so dangerous, if the chain was a metal one, the car and the shop door would be damaged. this is a slow shop with a lot of customers, everything everyone so slow, I will never use this shop again.

Feb 07, 2024

Service was fine enough, but they lost my wheel lock key. Now I'm SOL.

Feb 07, 2024

So when I ordered my tires from here I scheduled my appointment right away for the installation. The confirmation email said that they were gonna call to remind me of the appointment, which they never did. I guess that should have been my first clue. So I showed up to my appointment and when I arrived they checked me in and everything and they told me that they were going to call me when my car was ready. So I went into the Costco just to waste time so I wasn't just waiting outside. They said it was going to be ready within 2 hours and they were going to call me. They never called me, so after waiting a lot longer than I was suppose to I went in and asked and it turns out it has been ready for over an hour.

Feb 07, 2024

Very long waiting time even with appointment. Usually take 3 hours plus to have tire rotation and balances. Their warranty also went down severely when Costco switching their employee bonus to warranty paid out. They tried their hardest to not honor their tire warranty. I witnessed their employee mentioned to a customer that they need to have their tire aligned every six months in addition to following the tire rotation schedule to receive the warranty.

Feb 07, 2023

Automated Tire inflation pumps. Located on far end next to Tire Center; not near gas pumps. Two stalls to park your car in - any which way; heads in or tail in and coiled air pump cord will reach all four tires easily. Simple to use; just increase or decrease desired PSI value to inflate tire. Car tire pressure is typically around 32-35 PSI and can be found on the car’s inside door handle. Connect it to your tire valve and the machine will display tire current pressure value and will automatically pump additional air to desired pressure. An audible sound will tell you that it reaches the desired pressure so there’s no need to look at the screen. Area is well lit and safe and away from heavy traffic.

Feb 07, 2023

Costco needs to evaluate the tire department - there is no sense of reasonable management at all. Brought the car in to remove one nail on 1/5/23 around noon but was send home due to no appointment and was told to come back today 1/6/23 early at 8:30AM. Still didn't get it done by 6:45PM. For one nail, you would have think the managers/supervisors would have allocate the time for the tech to be done with. Like other review, I would have given a 0 instead of one star. Don't ask me about did I make the appointment - who would know when they will have a nail in the tire that they can make the appointment for! In the real world, the managers/supervisors at this place would have been fired! This is what you mean customer satisfactor - wasted one and half day waiting to fix one nail. For sure I will not stopping by for any new tires or related issues at this place.

Feb 07, 2023

EXCELLENT SERVICE

Feb 07, 2023

Great service. Had two guys checking people in rather than the usual one at other Costcos. My walk in flat repair was taken care of in a reasonable time

Feb 07, 2023

I went for tire installation and it took them over 3 hours. They never notified me when it was done. I had requested them to mount one of the existing tires that was new to be mounted as spare tire but they forgot to do it. Then I had to wait for 2 more hours to have the spare tire mounted. The front desk guy was rude and I observed that they were treating the female customers rudely. I will never go this center again even for the tire rotation which is supposed to be free when you buy and install tires in Costco.

Feb 07, 2023

Make an appointment for my new tire installation at 10am and not started by 1145 am, took discussion with Costco management to get this addressed. Maybe they fix this horrific service for you , maybe not. I would recommend to go elsewhere

Feb 07, 2023

Shady business! Yesterday I called Costco Tire Center in Senter Road to book an appointment for tire rotation and the guy said that came in for an appointment at 8:00am. They are not even open until 8:30am and when I came in, the same guy who was on the phone told me there wasn’t any appointment booked at 8:00am and only accepting 4 persons limits walk-in which filled right when they are open. It’s a big issue that their front desk service is not professional and it need to be change!

Feb 07, 2023

To buy and change just one tire took 8 hours. The front desk guy said come back in 2 but ended up waiting in total over 8 >.<

Feb 07, 2023

Worst customer service I have ever EXPERIENCED when it came to tire centers. I called to book an appointment to buy new tires for my vehicle. The guy on the phone was rude and impatient asking me questions that no one had ever asked me before. All I wanted were the original size tires for my car. He gave me hard time and wanted me to find out every little detail of the tire (the info is easy to find out if they do their RESEARCH online). Got a call to confirm the appointment. I showed up that the day of the appointment only to hear that made a mistake with the appointment date and there wasn't anything they could do about it. I took day off work just to hear that they made a mistake booking the appointment. So they did take me in as a walk-in but gave me attitude working me in. Finally the called me when they were closing and returned my vehicle. I opened the passenger door and noticed the plastic panel on the side was broken and just left it like that. Totally unprofessional, not clean, bad customer service. Unsatisfied with this tire center.

Feb 07, 2023

垃圾店，轮胎店不卖轮胎。你开它干什么呢。没有预约就不卖的垃圾店