Costco Tire Center

Feb 06, 2025

Bought new Michelin tires for my car Online. Two days later they arrived to my store, and I got text to schedule my appointment. Called in and asked how long would it take to install new tires?, been told 30 minutes, and I've been scheduled for Saturday @ 3:30pm. Arrived on time, dropped the keys, and went shopping, but been told it's gonna take an hour. After an hour came back to TIRES lobby, they haven't even touched the car. Then in lobby they told me they took my car for service. But the car still sitting in the parking lot.. Every 15-30 minutes been told they're still working on it, but the car still sitting in parking lot. At 5:30pm they took the car in, and in 30 minutes changed all 4 tires. So much for 30 minute service, when it took them exactly 2.5hrs... A week later I got a screw, so I stopped by next day at 9:45am to fix the tire, because Tire Service opens at 10am. I've been told in the lobby they don't do walk in service, before scheduled appointment customers. And if I want a walk in service it would take about 3hrs. I said fine, schedule me on next available appointment. I've been told Wednesday @ 1pm and it would take an hour. Came back on Wednesday ahead of time, dropped the keys and they said it would take an hour to fix a screw on one tire. After an hour of shopping, I come back and my car hasn't been moved on the parking lot. And in the lobby I've been told they're still working on it, even though it's literally sitting in the parking lot. At 2:05pm they took the car for service, and 40 minutes later I got a call that it's done. My Advice: Don't believe their 30min promises OR an hour service TIME promises. Customer Service Lied TWICE to me... Schedule your service appointment ahead of Time! And Plan at least 2hrs on Weekdays. And 3hrs of service time on Weekends.

Feb 02, 2025

The worst staff I've encountered at Costco in the past 10 years. Today at 2:30 pm the cashier at the tire center was aggressive, impatient, and unwilling to answer questions. The entire transaction was filled with unprofessional answers and scary attitudes. This is the most frightening employee I have encountered in the United States in nearly ten years.

Jan 07, 2025

Horrible! Drop key at 3 pm, they told me it will be 2 hours but got my key at 9:15 pm. It took them more than six hours for tires replacement. Not even single person apologised for wait.

Jan 07, 2025

My car appointment was to 2:30 pm on December 8th. They talked me the service was around one hour. When I went to check in front desk after I asked why car still in the parking lot they decided to bring my car to change the tire . When I asked someone with name Scott, he tried to call me liar because the don’t talk the wait time was 1 hour and if I want to take my car because it is not going to be ready before 4:30 yelling to me. This the customer service offer to their client!!!!

Jan 07, 2025

Website says they take walk-ins. They don’t. They also don’t have any appointments until the end of the year. Lack of customer service, lack of empathy, lack of organization. Prices aren’t as competitive as one might think. I found a better deal at a smaller shop and can also get an alignment there with an appointment for Monday.

Dec 07, 2024

For a scheduled appointment, three hours to install tires!

Dec 07, 2024

I called Costco tire center to make an appointment for new tire purchase but I have treated like I’m begging for money while I was only looking for their products for purchase as a customer. I know Costco has over whelming customers. My member ship is nothing to them. I sorry to my self and moved on towards another option.

Dec 07, 2024

They misplaced my wheel key then dismissed me after I alerted them. I stripped my car to find it, and did eventually, but they were rude and unhelpful. I'm going elsewhere next time.

Nov 07, 2024

One of the worst customer service experience I have ever had. I was given wrong information over the period of 5 days they had my vehicle 3 days at their shop just to tell me they couldn't do anything. They told me they had the tire at first then that they didn't and ultimately that they couldn't put the new tire because it was an all wheel drive and I had to purchase all 4 tires if I wanted the work done. The car was less than 2 weeks old for the other tires to be worn out more than the one getting replaced. I will make sure people know of the kind of business they are conducting here. No one should have to go through this.

Sep 07, 2024

The woman at the front desk was not friendly but it was uphill from there. Efficient people putting on tires and answering any questions I had. Yea! New wheels.

Aug 07, 2024

I made an appointment with them for a rotation and balance as I have done previously for my costco tires for the last few years. I arrive on time, give them my keys, etc. The service was unremarkable however they did lose a wheel cover. I inquired about the missing wheel cover immediately to which they denied losing it and said it was already missing when the service started. Not only did this happen, but they also informed me that I would need new tires and it’s conveniently due to my alignment (not covered under warranty & they do not offer the service) although there is a healthy amount of depth and tread remaining. They then called me a few hours later stating they found the missing wheel cover. I appreciate that they followed up but overall I had a pretty negative experience with their customer service since they denied losing the wheel cover so quickly & I felt I was being upsold for new tires without much explanation.

Aug 07, 2024

Made an appointment and was there on time for my appointment. I was quoted an hour to an hour and a half, thought the hour and half was a bit excessive but if that was the outside amount of time I could handle it. The car was finally done closer to 2 hours later, with my poor kids waiting with me. I finally complained and the person who was talking to me put her hands on her hips and diminished my experience by saying it's only a few minutes late. I told her that was not true...if someone quotes an hour to an hour and a half - it means an hour and a half tops. Not two. Customer service is terrible, not a single person apologized for the inconvenience. I would not recommend this place.

Aug 07, 2024

So I got flat tire and tried calling through out a day and nobody ever picks up the phone . When I arrived to the store , man had no customer service skills at all . I asked him not to put my safety bolts back on because the treads were stripped to much last time he rolled his eyes . When I asked to scan my sensors because I had no warning lights I asked him why that Might have been happening he just said I don’t know . Very unprofessional

Jun 07, 2024

Checked in with an appointment at 4 pm. Was called and told at 4:23 pm that work has started and it would take about 30 minutes. Went to see how things are going at 5 pm. Saw 4 tires leaning on the axles and no one touching them for a good 25 minutes. Whats the point of making appointments??? This place is a joke.

Apr 07, 2024

Service was friendly but they estimated 1-1:30 hrs and it's running on 2 1/2 right now. It's a good thing I didn't buy ice cream or have anything else planned for the day 🙃

Apr 07, 2024

This place sucks. Avoid at all costs. Come here only if you are willing to waste your entire day. Passing this on to corporate.

Mar 07, 2024

I had a flat tire replacement in the morning of 2/7/24. The work was done properly. The spare tire was put back without an additional charge. This saved the dirty job for me since the spare tire is under the car. I walked by to check my car and saw a worker was inflating my spare tire to a proper pressure. Excellent job. The check in process in the lobby is also nice and professional with high efficiency. Thanks.

Feb 07, 2024

*** Parts will fall off your car if you let this shop work on them *** The tech put my wheel cover on wrong and it fell off during driving that day. For a month I've dealt with a headache of a claims company that I was sent to bc of this. Today I called b/c the claims wants to pay me less than half of what the wheel cover costs. The tech that I talked to talked to his managers who said to take care of the customer but also it's in claims so they can't do anything. He then said the manager thought it was odd that the wheel cover was there when the tires were changed and there after they tightened the bolts (they told me come back after driving 25 miles to have them tightened) so basically it's not their fault. It seems like simple logic to understand that if those wheel covers never fell off in the years they've been on and suddenly fall off the day that a tech rips them off to tighten bolts, then it is their fault. It's dangerous to do business with people and companies who refuse to admit they messed up and refuse to right their wrongs.

Feb 07, 2024

1. The 1-1/4 hour tire installation appointment took over 2-3/4 hours. 2. They did not re-initialize the tire pressure monitoring system. 3. When I returned the next day to get the TPMS corrected, Nick told me there was nothing to do…I just need to drive it enough… it will self correct. 4. That was wrong. After driving 1000 miles, the TPMS was still reporting errors and blank or incorrect readings. 5. I took it to another Costco, and they scanned and initialized the TPMS correctly. A lot of wasted time and driving after spending $1000 on new tires.

Feb 07, 2024

Always fun

Feb 07, 2024

Don't bother,; go to Les Schwab. Took 6 weeks to have the tires shipped to the warehouse and to get an appointment for them to be mounted. The appointment took over an hour just to check-in for due to a line at the tire counter and it ran almost 2 hours over. The unavoidable construction nail in Summer was the last chance for a positive customer interaction and they don't even answer their phone. I finally called the Costco admin team after 2 days of trying and there was no surprise, no apology, and no way for them to reach that department by phone either. I was told someone would walk down there and find someone to call me back to see if they could fix my flat before closing (I called 5 hours before closing). That was an hour ago and still no call, so, never again. I would like what I paid for so back to Les Schwab.

Feb 07, 2024

Get the job done here, nice service, tyres were installed just after I finished buying grocery in Costco store.

Feb 07, 2024

Had a set of tires put on. They took a set of almost brand new tires off. Would have thought they would have saved them and put them in my car. But NO! I was NEVER asked if I wanted my almost new tires disposed of. So basically they stole 800$ worth of tires from me. Was told it was policy to dispose of the take offs.I will never buy another set of tires from Costco .

Feb 07, 2024

I love the tire center, but I don't like the long lines

Feb 07, 2024

Made an appointment to get new tires installed, showed up 15 mins early as requested. I was told it would be 2 hours, b/c there were appts ahead of me. What's the point of having an appt if you can't work on my car at that time? At the 2 hour mark, I walked over to the bays, and there was my car, just sutting there done. They must have seen me, b/c 60 seconds later I got a call telling me my car was ready. Such a frustrating experience, what a let down Costco!!!!!

Feb 07, 2024

Not a full service tire center. Long waits and rude technicians.

Feb 07, 2024

Not enough staff. Tire center is separate entity from Costco. Classic case of right hand not know what the left hand is doing. Three separate visits and two appointments later and still no new tires on my car. SMH 🤦‍♂️

Feb 07, 2024

Service sucks….took an hour to simply buy a battery off the shelf…wasn’t even asking for install, simply wanted to take away and install myself, stood in a line, which made no sense to even have a line, as the one guy working the counter kept asking for online appointments which apparently have a higher priority over a customer patiently waiting his turn. When I finally got helped, the apparently over worked employee had to take three steps away from his counter to hand me battery and as he was printing up invoice asked if I had a core battery . I said yes and told him I had to walk out to truck and get old battery for 15$ credit. So, I naturally assumed he wouldn’t charge me core credit on first invoice. But I went ahead and paid for everything thinking I’ll just walk back in and get my credit. But no, went through whole waiting game again as people behind me kept getting helped before me and my simple credit. I finally lost it and said to the new guy who walked in whats it gonna take to get my credit and asked why I was charged when I told the first guy I had my core, he responded that he figured I would not come back with core, so apparently he assumed I was a thief. I guess what I’m trying to say is if you want to buy a battery off shelf make sure you have your core on hand during first transaction or will be pushed to the side.

Feb 07, 2024

The desk staff is most helpful. Stellar I SHOULD say. The shop crew ,also top notch.

Feb 07, 2024

They could not help me with a tire that was losing air that was under warranty and asked me to come back tomorrow, but they couldn’t guarantee they could help me even if I left the car there all day, and their next appointment was two weeks out. What is the point of a warranty if they can’t help.

Feb 07, 2024

Very poor experience, ordered my tires online 2 week prior to appointment, arrived and my tires hadn’t shipped yet and they told me to just book again, I declined that option, and they figured something out. Sadly they installed the tires wrong and my car shakes at highway speeds, attempted to go last Friday to have them fix the issue, and was told itd be hours. Tired to call but they wouldn’t book me an appointment for that.

Feb 07, 2024

Worst tire experience. Bad customer service. There’s was no one at the register for 15 mn. I finally got my car checked in and I waited for over two hours and my car didn’t move from the parking spot. I couldn’t wait any longer so I left. Costco, get it together!

Feb 07, 2024

can cosco do anything wrong ever? Always nice and attentive with high quality experience and work!

Feb 07, 2023

Extremely long waiting line, on a typical Tuesday noon. On top of that, the 2 techs there are slow, and taking turns getting work breaks. Wow.

Feb 07, 2023

Prices were great, service was good, but if you have an appointment, make sure you have another ride to pick you up. There is no waiting room. They have a small red bench, but no waiting area. I was a little under the weather when I went and the bench was already taken. So I had to stand for an hour and a half and walk around the Costco store until my service was completed. Not a great experience. Don't schedule an appointment hee unless friends or family bring another car.

Feb 07, 2023

Terrible customer service. Took too long to be helped, and employees seemed like we were a bother. The manager did not seem to care.

Feb 07, 2023

Wait time to get an appointment is long but that's due to supply and delivery issues