Costco Tire Center

Jan 06, 2025

I like Costco Tire for a lot of reasons. The only thing places like Discount Tire do better is inform you of your tread depth. Costco doesn't tell you, when you ask, they don't know and they don't notate. How are you supposed to make an informed decision on a fairly expensive purchase? I, for one, like specific tires they never have in stock, so if I waited, I'd be out of luck and have to come back. What a waste of everyone's time. It would be great if they told you your current depth or at least do what everyone else does and put it in it paperwork.

Jan 06, 2025

Price is competitive. That's it. The level of customer service is truly disappointing, bordering on unacceptable.

Nov 06, 2024

I highly recommend Discount Tire over Costco. They will price match and have a wider selection. When you schedule an appointment at Costco, tire rotation for example, the appointment time doesn’t mean anything. They may not start working on your vehicle for an hour. Other shops, if you show up at your scheduled time they prioritize your vehicle. Simple tire rotations take an absurd amount of time. Costco also doesn’t have a waiting area.

Jul 06, 2024

The total for the damages that Costco caused to my vehicle included 79.95 for an initial diagnosis of the damage, 364.23 for a new wheel hub assembly, 22.41 for new lug nuts, and 197.31 of labor costs, bringing the total up to 663.90. I then went back into Costco and they tried to write me a check for 137 dollars claiming that was all they owed for the damages, after clearly not understanding the invoice or mechanics of a vehicle at all. The assistant supervisor of Costco was trying to argue price with me for 30 minutes in front of everyone. I then called the mechanic who did the repairs to clarify some things for the store, which he did. Then the assistant manager of Costco tried to just pay me for the lug nuts, and the wheel hub assembly, which brings that total to 386.64, approximately 277.26 short from what they actually owed me for labor and the initial inspection costs also. At this point I had been there for an hour and needed to go to work so I left to come back the next day. The next day I set the check on the desk and said I needed to speak to the manager about this because I’m still short money from the damage that Costco caused. Fredrico snow then came out from the back and then proceeded to try to tell me that Costco doesn’t cover the labor charge or the initial invoice and tried to tell me I already got paid for what damage was done which was grossly incorrect. I told him at that point I am not leaving until I get a check for 277.26 for my labor and initial inspection costs. He then went to talk to the manager (who never actually came to see me as requested). He came back and tried to tell me they “never do this” but is going to pay me for the labor costs but not the initial inspection and said “why is that on there, why can’t they just fix the damage?” Initial inspections from a mechanic are standard procedures literally anywhere you go, and take time which costs money. I then told him, “I’m not leaving this store until I get paid for the labor costs and the initial invoice costs for damage that you guys caused to my vehicle, and then told me that you would repair in writing. If I don’t get a check for everything, I’m going to drive straight down to the county courthouse and sue the store in small claims court with no lawyers allowed and get my money and then you will have to pay my filing fees as well.” He then went to go talk to his manager AGAIN and left me waiting for 30 minutes before finally coming back with a check for everything and then proceeded to actually have the nerve to tell me, the customer who was wronged that “the conversation is over after this.” As if anyone in that shop had any leg to stand on to tell me that the conversation is over. They then tried to give me a release of liability form to fill out which would waive my right to a lawsuit if I wanted to pursue one, but gave me this AFTER I received my check (LMAO). Normally you would give the check to me after you get me to sign a release of liability form. Instead I took my check and promptly threw that form in the trash. That tire shop is so beyond inept at doing the simple things correctly and then wronged me multiple times after damaging my vehicle. The fact that they were trying to save a few hundred bucks on a customer who they wronged (I also spend 10k+ a year at Costco) and never got an apology for once for any misunderstanding at all, tells you all you need to know. Go literally anywhere else for your tire needs. They can’t do anything right here.

Apr 06, 2024

Needed some new tires and as a Costco member went here first. I worked with Fred and he helped out so much! Great price and experience working with the tire center!

Feb 06, 2024

- we had to get our car inspection in an emergency - great staff - safety and efficiency in their services

Feb 06, 2024

Called to check the availability of a battery. I was put on hold while they checked. 20 minutes later, he hung up on me

Feb 06, 2024

Got a set of tires here two weeks ago. Had to go to a different Costco during my road trip because all of my tires were out of balance. Turns out there was oil on the lug nuts and they never cleaned the hubs, which is dangerous! Ended up missing my dinner, getting a rock in the windshield which put a huge crack in it, and the manager at this Costco was reluctant to give me the difference in price after they announced free installation! Go to discount tire! At least they back up what they sell!

Feb 06, 2024

I came to this location for tire replacement. I replaced four tires in this location. Later, a mechanic replaced the brakes for me and he found that the log nut and the hub bolt stud were smashed. I called them and they gave excuses and told me to come so they can take a look. I went to them and they called their manager(Omer) to see it. Omer said it’s been a long time since you been served so it’s not our responsibility. I told him what if I came a month later, will you take the responsibility? They humiliated me and they treated me as a liar, while it’s their mistake. If their employees are not reliable, do you make me bare your responsibility?!!! If you don’t want to be in this situation…don’t go their!

Feb 06, 2024

I would say that the customer service is horrible, but then I realized their customer service is non-existent so actually it's just lacking...

Feb 06, 2024

Had persistent issues with tires I purchased, the team worked with me to make the situation right.

Feb 06, 2024

I had some snow tires and wheels that I wanted to put on the car. I'd gotten them from a different place. There was a $40 charge to put on my snow tires and wheels and take the old regular tires and wheels off. I made the appointment and we went in. Got a text message that they needed to talk to me. Found out that my snow tires and wheels had American racing rims that required a certain spacer which I didn't have and they didn't have. The refunded my $40 and told me how to order this spacer. In the meantime I bought some lug nuts from them for because my lug nuts had gotten bad. They were very good about helping informing me about what I needed and how to go about it

Feb 06, 2024

Shaun and the guys are awesome! Excellent fast service, I didn’t even have time to finish all my shopping.

Feb 06, 2023

Cheap= good. Very bad customer service.

Feb 06, 2023

Didn't have a good experience. Had a puncture in one of my tires, took it to Costco tire center. Charged me $11 and said it's unrepairable and the tire has to be replaced and gave me a quote for $550 for 2 front tires. Took it to Les Schwab and they fixed it just in 10 mins that too free of cost and told me that it was very much repairable. Didn't expect this from Costco.

Feb 06, 2023

Great experience always friendly! This is a great Costco.

Feb 06, 2023

I love my tires but they destroyed and stripped my bolts on the outside when they installed them. So now I have a flat and can’t even put on my spare tire because it won’t come off. This all just timed perfectly with my vacation weekend. Thanks Costco.

Feb 06, 2023

Today got a nail in tire and was told that the tire cannot get patched and had get the tire replaced. It was going to cost $125 for 1 tire for a car. That seemed high for the cost of tire since had new tires replaced and was $70 to $90 range for 1 tire. Got a second estimate at Les Schwab and found out just need a tire patch and got it free. Go to Les Schwab on Imbrie Drive had better service and affordability. Almost got ripped off by Costco Tire Service.

Feb 06, 2022

Avoid these guys- Wish I could say this was embellished, at least my customer service experience would’ve been better but here goes: long-time tire customer here (2 sets for same car in last 6 years). Came in for appointment/ flat repair, was told it couldn’t be repaired- very odd a simple screw 2 inches away from sidewall. They wanted me to buy an entire new set of 4 tires. Asked for tire back went straight to Discount tire, they repaired it within 45 minutes (I was 5th in line- these guys work hard). They refused to charge even though it was a Costco tire - bought entire shop a round of energy drinks!! Happy ending

Feb 06, 2022

Good place for tires and batteries.

Feb 06, 2022

Great prices, but many other shops will match. Have received consistently poor service here.

Feb 06, 2022

Literally arrived, tire replaced, left within 45 minutes. Spot on service.

Feb 06, 2022

Prices are the best around but the service is lacking any form acceptability. Ordered tires for me, only to be told while they were installing them that they wouldn't work for my truck since it needed a higher load index, which isn't their fault, but never mentioned it when I asked them to order the tires. They recommended another one that would qork but could not order them at that time since Michelin's ordering system was down (seems to be a common occurrence), so I order them online later that night. When installing the new ones, they stripped one of the studs on my truck, I asked them if they would be replacing it since it was not in that condition when they got it. I was told they would ask the tire manager but they were not around, and was told my the tech that if it was up to him he would just say no because it's a "regular maintenance item" even after I pointed out to them that they were the only ones to have removed the wheel in the last month. Needless to say after having them recommended to me by various people in my life, I can't say for sure if I would ever use them again when replacing my tires on any of my vehicles nor would I recommended them based of my experience thus far.

Feb 06, 2022

Self serve nitro, easy and no waiting for the overworked dudes (or the occasional dudette) to drop everything and fill that lone leaky tyre. Bravo costco, seems like a win win. Have to keep costs down and still retain tire sales, who woulda thought.

Feb 06, 2022

Very quick and covers most of my car needs. Love the road warranty for repairs if needed for like nails in the tread. They also use Nitrogen to fill tires and decrease the