Costco Tire Center

Jan 31, 2025

Don’t go to this place and expect Costco level customer service or experience. You’ll get disillusioned in 5 min or less. I went there thinking I’ve best case to claim warranty on my tires and they went above and beyond with their lies to deny warranty. I got my tires serviced on schedule per my manufacturer recommendations and I proved that with service reports. After multiple visits and waiting time, they had a talk with manager behind a door and denied my claim. Never going to Costco again for tire service!!

Dec 07, 2024

Same story as everyone. Walked in at 940am (opens 930) for rotation and balancing even though I had a appointment the same day at 2pm (from last week). Had to walk in because I had a sudden funeral that I had to attend. Yet, over hours in my car hasn't even been pulled in yet. I go outside and see they went way past my number in serial....

Nov 07, 2024

Customer service is abysmal, just across the board. A simple tire rotation means hours lost, yet it gets worse when you find that simply trying to call is impossible. I’ve been trying to call, for half an hour with no response. Another example is a seeming inability to patch a tire (nail through the center of the tread), unfortunately not even the third try was the charm. Trying to get any type of assistance has been a long standing struggle for me and my family. It’s worth buying tires somewhere else

Sep 07, 2024

Poor service.. takes hours even after having appointment. Staff doesn't treat customers with respect or may be discrimination against people of color. Need more diversity in tire center staff at least for the ones who interact with customers. Not going to this tire location again. Expect better from Costco.

Sep 07, 2024

Don't come to this tire center location expecting Costco level service and quality. Whether it is tire service under warranty or tire service appoitment, this place is a rip-off. They ask to wait for 2 hours if you have an appointment and 4 hours if you do not have an appointment. They gave 50% credit on one of my tires which was ripped off in road. The tire has only run for 13,000 miles and it had a 70,000 mile warranty. They said for road warranty they look at tread depth which is 6/10 now. Really? in 13,000 miles if that much is worn of, doesn't that require more answers to be given.

Sep 07, 2024

Male staff receiving members needs good customer service training. The lady is nice, but the man, needs to be more customer friendly. Doesnt talk to you in polite way, his face and the way he talk, will not encourage you to speak up nor ask more questions. This is my 3rd time dealing with him, same attitude. Ps: the crews doing the dirty jobs outside are really kind and polite.

Aug 07, 2024

CautionOn July 19th 2024, made an appointment to have my Michelin tires rotated. I purchased these tires at Costco on 11/21 they had about 18.000 miles on them. After my car was there over an hour, Omar called and said they could not rotate my tires do to improper wear, which must have happened since 5.000 miles ago, with no mention of this issue last rotation at Costco. Omar also told me my tires were not eligible for any warranty. I must buy all new tires. Once I go to pick up my car, I speak with Shelby, who says the same thing, my car must need an alignment, to which I say it doesn’t. However he does offer me $$81 for 2 of my tires. These tires didn’t even get 20.000 miles, and they are warranted for 40:000. Just caution using big box. No service argued with me that it was my cars fault. .Customers have no recourse.

Jul 07, 2024

I had an appointment for Rotate and Balance. It was done in about 45 minutes but Costco is a zoo.

Jul 07, 2024

Probably would never recommend this place, better to buy at discount tire. They offer superior service. Pretty one star in all areas.

Jul 07, 2024

So many days waiting for tyre change

Jun 07, 2024

It's Costco! That's my thoughts on any products from Costco but the tire center is something that I will not be returning to. The tire pricing is similar to other well known companies but if you ever need to use the "road hazard" from Costco.. be prepared to not be happy as it's a joke. I am use road hazard as we'll replace the tire if you have a nail stuck in it that cannot be fixed at no extra charge for the new tire. Costco's version of road hazard is we'll prorate you. I'm definitely not happy with this kind of service after paying over $450. Per tire x4.

Jun 07, 2024

Very arrogant. Can't believe you get such a treatment for a paid Costco membership. I had nail in the tire and I visit the tire center to check on the tire. Service/customer rep was very rude and when i was asking about the warranty for the tire being purchased he was very rude and throwing up hands in the air. It is better I go to another costco.

Apr 07, 2024

Asking for 2 tire they want to sell 4 set not good customer service.

Apr 07, 2024

Costco tire services are very poor quality of service. Simple reasons for this review: 1. The lines take FOREVER. They move extremely slowly - even if you have an appointment. 2. Getting an appointment is challenging. It takes about 2 weeks at a minimum to get a tire rotation scheduled. 3. Everytime you go for a tire rotation, they tell you that the tires are worn out, and that they need to be changed. The best part is, I have bought tires from Costco only. 4. An average auto center visit is going to require at a minimum 2 hours! Am never going there again.

Mar 07, 2024

Hopefully you don't deal with Apollo at the front desk. Definitively doesnt have the customer service touch youd expect. I came in for a tire rotation, like many people I have multiple cars and did not recall which one I had bought new tires for and the tire rotation lifetime service.I had to ask him 3 times to please look up the information. Turns our the car I needed the service for had received a tire rotation before but I did not have lifetime rotations, something I was willing to purchase however, without looking at any sort of schedule he said I could wait 4 hours and that he had no appointments until a week out. He never bothered to tell me if perhaps the next day or a better time im genral or about other stores etc. Throughout the enotire interaction he avoided any sort of eye contact. I've had great service at this location in the past, from other front desk service folks. This review is specifically regarding this individuals lack of tact amd customer service. You could tell he just did not want to be bothered by another simple rotation. Last I checked this was a tire shop.

Mar 07, 2024

🙂🔥🫶

Feb 07, 2024

Called before coming in to get a flat tire fixed. After getting here they say they don’t take walk-ins after 5.

Feb 07, 2024

Costco Warehouse vs their tire center is night and day. The line is always long with an avg of 25 min just to talk to someone and sometimes they can’t even help that day. I don’t understand how the customer service piece can not be addressed after so many negative reviews over a long period of time. The lone person that manages the desk always has to walk back and forth into the bay area to handle issues.

Feb 07, 2024

Got a flat 6:10pm, thought I was lucky to be 1.5 mi away from Costco Tire Center. Wait 15min in line to talk to customer service, 6:30pm they could not help me repair the flat because at this time they are not taking more walk ins as they had 5 cars in the bay. However, they close at 8:30pm. Could they really not help me? Don’t count on them. Edit: 6:46pm, only 2 cars left in bay, still well away from closing… hard to appreciate the customer service.

Feb 07, 2024

I LOVE Costco. But the tire center compared to discount tire, nope. It’s like the DMV Without all the fun. Arrived at 10:30 AM. Dude says it would be three hours. Now they say it’ll be another two total of 5 hour wait to rotate tires. Discount tire is nowhere near that bad.

Feb 07, 2024

I bought four new Michelin Tires at Costco (Frisco) for my 5-series BMW earlier this month. A couple of weeks later, I found 3 balance weights on my garage floor (which should never happen). Had to take the car back in for them to re-install weights and re-balance the tires. Upon collecting the car, I found disgusting black grease/oil fingerprints on my inside door handle (see photo). This is just infuriating that they do this and then I have to spend time to clean it. If this is how they treat aspects of you your car you can easily see, imagine how they treat parts of your car you can't see. Last time for me ever using this Costco tire center.

Feb 07, 2024

I had a flat tire near Costco 20 mins before they closed, and the manager Alex and the technician, Michael, were a tremendous help. They stayed after closing to ensure my car was serviced and gave the best customer experience. I highly suggest coming to this location. Thanks again guys!

Feb 07, 2024

I have always been replacing tires at Costco only, for many years. Last few times have been bad experience with them. I'm not sure if it's only the Frisco center or every Costco Tire Center, I didn't try other centers. Every time they come up with some weird reasons to not to honor their warranty. I'm really tired of arguing with them every time these days. Next time I'm going with some other better place for my tire replacements.

Feb 07, 2024

Never ever go to this place. Extremely unhelpful employees

Feb 07, 2024

Not sure Costco is worth it anymore, prices have just totally gone up, and on the weekends it's just a total chaos and insanity. They have tons of stuff I like, but getting to the point where I am better off buying stuff at my local grocery store, and just stick to the bigger needs at Costco.

Feb 07, 2024

The guy on the sales station was ok. However, the tire center supervisor was rude. Personally, I will never buy a tire from this location even if it is for free.

Feb 07, 2024

Tires are inexpensive, but the line took forever and service was not good. When I picked up my vehicle there was a white substance all over the tires and rims (which are black). When I asked an employee if they could clean it, I was blown off. I expect some reasonable level of service if I’m going to spend over $1000 somewhere. That was not it. I will not be going back.

Feb 07, 2024

Very bad service. Long wait and rude

Feb 07, 2024

Wait time is easily 6 hrs, if you wanna waste time, this is best place. Pathetic place, they don't even tell you the problem and what is fixed. better to avoid.

Feb 07, 2023

Great prices and good service. There can be very long waits to get checked in or to pick up. Appointments can be made online.

Feb 07, 2023

If you have flat tire you’ll not get any appointment on time here to fix that. The tire prices matches with other retailers. Only thing it’s too busy to handle appointments or walk in. The service and technician are good. They have free air check and filling station.

Feb 07, 2023

Poor service. They are all smiling when you want to buy tires but respond uncourteously when you need service. Costco needs to go!