Costco Tire Center

Jan 16, 2025

I would not recommend going here for their tire services. I had all 4 of my tires replaced, during replacement they broke one of the studs. My car has had normal tire rotations without issues of removing the tires for years. During the replacement they noted that my TPMS sensors required replacement. I thought about it and decided to have the TPMS done for all 4 tires. The TPMS system did not work following this. They stated they put the correct sensors in for my specific car and I likely needed a new module. I replaced the module and the TPMS system still did not work. I took my car in for evaluation at a mechanic and they stated that the wrong sensors were placed in the tires, everything else was functioning properly. By saving maybe 50 dollars on 4 new tires, I cost myself 400 extra dollars by utilizing their services. I highly recommend you go to a real mechanic / tire center and not let them scam you here.

Oct 06, 2024

I had to come on and rave about how awesome our Charlottesville Costco is - especially Simone from the Tire Center who saved me soooo much today!! I thought I had a screw in my tire and wasn't sure if they needed to be replaced (good ol AWD vehicles). While walking past the tire center, Simone asked if she could help me and I explained my problem. Without missing a beat she asked which vehicle was mine & went to see with her own eyes. (PS - I have absolutely just interrupted her workday flow and I'd never know it from the BEYOND accommodating way I was treated). After inspection, she discovered it was an extremely lucky situation that required her only to remove the pin and there seemed to be no leak. BUT NO - SHE WAS NOT DONE BEING AMAZING - Simone went in to get soapy water and checked to make sure that no air was escaping and saved me 4 NEW TIRES. Y'all that is no small expense when I was just told I'd have to replace them all by another company! Just had to come on here and say thank you to Simone - you absolutely made my day & your kindness was felt throughout the whole process. Thank you Simone, thank you Costco Tire Shop, thank you again to Simone - I am so glad to have such an amazing Costco in Charlottesville to count on. And they are only made great by the employees that make them that way!!

Aug 06, 2024

I recently visited the Costco Tire Center and was very impressed with the service. The techs are knowledgeable, super friendly, and accommodating. I went in for a tire rotation, and they found a nail in one of my tires and patched it up for me. They got everything done within two hours, which gave me plenty of time to drop off my car, do my Costco shopping, and come back to a completed job. Excellent service and highly convenient!

May 06, 2024

Greatly annoyed with Costco today, would put zero stars for this if they weren't so nice. Stopped by for tire rotation, they could not complete because I didn't have a tire lock key in my car so they could take off the lug nuts. What kind of tire place doesn't have a master key... Just ridiculous. Do better Costco. We pay so much money here and y'all don't have a master????

Feb 06, 2024

Cautionary tale for those setting appointments and waiting on service. There is a clear disconnect between Costco Tire and Costco Tire Appointment scheduler. I set an appointment for noon 13 Oct. I arrived early and was told it would be an 1 - 1.5 hrs. I expected that and said I'd be waiting for the car. At 1.5 hrs I went to the tire desk to ask about my car as I could see that it was in the same location I parked it. I expressed that there was clearly a disconnect between those that set appointments and walk-ins. What is the point of setting an appointment if a walk-in is getting priority. The tire manager walked in on this conversation and I became the next car to be worked on. Had I not said anything, who knows how long it would have been of a wait. I don't mind waiting and I understand things come up that cause delays. My issue is the poor communication. The tire center had my phone number, knew I was in the store and it wouldn't have taken much to let call me with an update. I did receive a $20 Costco gift card and an apology from the tire center manager. I mention this so that others may be aware and make other accommodations (vs. waiting) or Costco can address the disconnect with their prioritization between those that schedule appointments and those that walk-in for service.

Feb 06, 2024

Daniel was INCREDIBLY helpful as we navigated a flat tire. He was generous with his knowledge and took the time to problem solve with us. As someone who is not well versed with cars, it put me at ease to know I was in good, trustworthy hands. A++ customer service. I highly recommend Costco Tire Center!

Feb 06, 2024

Outstanding service friendly people

Feb 06, 2024

Please thank Simone and team for replacing 4 all wheel drive tires in the evening near closing time after we noticed a thug had driven a drill bit into the side of our tire today. They did not have the exact match and the tire was at high risk for a blow out. They could not have been more professional, expert, Clear and efficient. We are extremely grateful. Thank you! We will be back!

Feb 06, 2024

We had purchased our tires from Costco about 2 years ago and they offer free tire rotation and repair. We discovered a slow leak so stop in without an appointment but they fit us in and rotated and balanced the tires in addition to fixing the leak. Great efficient service. I was able to watch them balance and mount the tires. Not many repair shops have windows that allow you to watch them work. I also heard them explaining tire options to customers and they did not try to up sell or push a specific brand.

Feb 06, 2023

I was told by my local auto shop last Wednesday I had a nail in my tire that couldn't be patched and would need two new tires. They didn't even tell me about the nail, there was two tires on the work estimate they gave me and had to call back to find out what was wrong. They wouldn't explain where the nail was and why it couldn't be repaired but suggested I go to Walmart and buy a plug since they couldn't repair it. I had a few other issues with the auto shop that day and working on getting second opinions on everything they told me. I brought it into Costco Thursday morning and spoke to Nick. I explained I had a nail in my front passenger tire that I wasn't sure could be repaired. He said they would take a look at it and fix it if they could. He called back and said it was fixed and ready to go not even 2 hours later. He was extremely professional and please during all communication. I picked it up after work from Sandy who was also extremely pleasant and professional. My work keys seem to have fallen off my badge between picking up my vehicle keys and the restaurant I went to afterwards. I've called several times and stopped in the last two days and everyone had been great with checking to see if they've been turned in. The whole experience was great (with the exception of my keys running away) and the only thing I wish could be changed is that they carry or can order tires big enough for what I keep on my 4runner. However that's not something the tire shop employees have control over and that's not on anyone but me for keeping them that size. 10/10 recommend for any normal tire purchases and any size tire repaires 🙂

Feb 06, 2023

I've purchased most of my tires over the past 20 years from Costco and had come to rely on them, but was recently disappointed. I took in a set of wheels and tires that came with my new vehicle to have them switched over to a new set of rims. Costco wouldn't do it for any price unless I bought the tires from them. Frustrated, I went to Bob's Wheel Alignment and was treated very well. I'll be relying on Bob's for my tire needs going forward - cuz I can be selective too.

Feb 06, 2023

Really rude staff. Wouldn’t recommend.

Feb 06, 2023

Staff are very friendly, but they didn't fix my tire. Two hours after leaving I was stuck again with the same flat tire. Very frustrating after fussing with the spare then waiting 2 hours for service, just to deal again with the same problem.

Feb 06, 2023

Super helpful and friendly

Feb 06, 2023

These people were super helpful and kind. I took my car in on a Saturday afternoon without making an appointment to get one tire mounted on my car. The guy told me since they had a bunch of last minute jobs come up they likely wouldn’t have time to do it that day. He checked with his supervisor though, and came back and said they could get it done that day, which they did. I was SO pleased to not have to take my car in another day.

Feb 06, 2022

Always the best

Feb 06, 2022

Good customer service. Very slow vehicle service.

Feb 06, 2022

Great tires great price great service

Feb 06, 2021

Never again. I made an appointment and still waited and hour for them to tell me I have a nail in my tire and they don't have a SINGLE 225/40 in stock that will fit...really?

Feb 06, 2021

Only One person working at the counter had to wait 30 min to pick up my car

Feb 06, 2021

Only complaint is you have no where to sit when you are waiting for your car. Took my car back with a problem and they worked to correct it. Staff were helpful and polite. Nick took care of all the details. Thanks.

Feb 06, 2020

Costco’s customer service is exceptional and their tire center is no exception. Staff are very professional and helpful. Adjusting tire pressure is free of charge and doesn’t require an appointment. Their front desk is inside the warehouse and offers all sorts of tire services at a reasonable price with your Costco membership card. Appointments can be made online through their website or by phone. Walk-ins are welcome but depending how busy they are, you may be asked to come back later.

Feb 06, 2020

Friendly fast service

Feb 06, 2020

I bought both my tires and rims through Costco and have had a problem with being overcharged now twice. When I bought the rims the tire center refused to honor an online special to install them until I threatened to go to the store manager and then they harangued my wife about it when she picked the truck up. I have now had to take the truck in for a leaking tire that was covered under warranty and was charged $84 for the warranty replacement of a $140 tire that was 5 months old and had 6,000 miles (80,000 mile guarantee). I have tried to call the center to discuss this several times but they NEVER answer the phone. The manager ("Nick" is the name on the bills) seems to look for ways to overcharge people. This is the second time it's happened to me. I have been a loyal Costco customer for over 20 years and my wife is an employee. I will now have to go to the warehouse, wasting my time, again, to fix something that should never have happened in the first place. I expect to be treated honestly and fairly at Costco and always have been except at the Charlottesville Tire Center. I never thought I would tell people to avoid Costco but if you need tires or rims in Charlottesville, I'd look elsewhere.

Feb 06, 2020

I buy all my tires from Costco. They are great, and the prices, service, and warranty protection can't be beat.

Feb 06, 2020

I'm a fan of Costco Tire centers. I've been using the stores in Fredericksburg and Chantilly for many years. I decided to use Charlottesville this time due to it being on my route out of town. My experience fell far short of my expectations and the bar set by other Costco stores. Several employees were rude, especially Nick, and they manhandled my wheels, leaving visible marks from the removal of old tires and installation of new ones. I may or may not use Costco for tires next time. If I do, I'll AVOID Costco tire in Charlottesville. I didn't feel valued as a customer, and I picked up my property in worse condition than I left it.

Feb 06, 2020

While a huge Costco fan, I did not have a good experience with the tire center. I stopped by for a complimentary tire air fill, and asked the technician how much a tire rotation would cost. I was told $21.99. The technician recommended that I make an appointment, because I would be in and out in 15 minutes. I made an appointment for my lunch break and came back to find out that the rotation was more expensive than what I was quoted and that it would take about an hour. I was in a bind and went ahead with the service, but would not return.