Colonial Subaru Service

Jan 06, 2025

Nighttime, dropping off a car.I'm a tow truck driver

Dec 06, 2024

Based on my last experience. Scheduled an oil change through my subaru app for 9:15am, arriving 5 to 10 min earlier, drove in the bay, an employee took mileage and vin #, gave me a piece of paper with a number and told me that I would need that for when I see the service advisor. I took it, walked in, and went to the waiting area. Does it sound like something is missing? After a little over an hour, I went outside, and my car was there in the parking lot, I came back inside to ask if it was ready so I could move on with my day. An employee asked if he could help, and I asked if the car was ready, and he answered with a question . Have you talked with a service personal yet? If not, your car is not ready. I asked them to remove the car that was blocking mine that I was leaving. Following me came a young guy and a young lady. With a very frustrated voice, I asked if I hadn't talked to someone before going to the waiting room, the car would have stayed there for the whole month? The yung lady said that I didn't have to "yell" at the guy, and I apologized to the young man, saying that I was raising my voice with my question at Subaru, not at him. In the end, the lady explained "their" procedure, and because I didn't followed, the car wasn't serviced. Make sure to ask what "YOU" need to do to have your car serviced. They having your's and your car information and what service you're looking for days in advance is not enough. And if you miss any steps of the process, to bad, no one will come to find you and double check, because " there's a lot of people in the waiting room and anyone can just drop of a car for service and leave"

Dec 06, 2024

Quickest appointment with a Subaru service department. Very impressed.

Mar 06, 2024

Greg is always very helpful! I called a scheduled service the same day and was able to get a loaner! Everyone there is always very nice.

Feb 06, 2024

Always have great service here. They are courteous, professional, and competent. Hours are convenient and usually can get a loaner if needed. If not, they have a shuttle service. Sometimes I wait and they have a comfortable waiting room with tables, WiFi, and TV

Feb 06, 2024

Brought my subi in for service (oil change) annd was notified it was ready. Driving away I noticed my short-throw shifter wasn’t operating properly. Immediately returned to the dealer. The manager took a look, found the problem and fixed it. Thank you CS!

Feb 06, 2024

Car serviced had much more done than intended. All work necessary. I can say I’ve never had a car serviced that the difference could be felt. Car running incredibly well.

Feb 06, 2024

Colonial Subaru is hands down the best dealership in the region. Every staff member was polite and courteous. My service writer Greg Palazzo was extremely knowledgeable with all aspects of the service my car required. The GM Corey Henderson took time out of his day to personally greet and take care of me. I would not go to any other dealership

Feb 06, 2024

Corey and his team were very accommodating when I had an issue with my newly purchased subaru. He made sure my vehicle was safe and sound. He even did a good will repair for me. Best dealer in CT. Always ask for Corey if anything goes wrong. Very caring GM. Thank you Subaru of Danbury!

Feb 06, 2024

Corey, I am taking the time to respond to you survey because I am also a veteran in the service business (over 30 years) And I understand how important feedback is. I brought my daughter's 2008 Subaru pressure in to have a new rim and tire put on along with an oil change and the 24 point check up that Your outfit performs as a matter of course. The results I received back was the car needs a new transmission, also new headgaskets, also some other answer items such as a leaking radiator and a crossover pipe that needs to be replaced that is rusty along with a couple of minor for the end parts. What bothered me is the diagnosis for the transmission, when I asked your service adviser How he diagnosed the failure of the transmission and How he diagnosed the failure of the transmission and The only outcome being is to replace it At a price tag over $6000, the response was he heard a noise but, when I requested if he pulled the dipstick to check the fluid (is a burnt, Possible metallic material in showing where) the response back was no he did not check the fluid. As we know the transmission is hydraulic system, basic diagnosis would be to at least check the fluid, This was failure one from your shop. The second failure was that the service department did not know that I had your outfit change the headgaskets on this car at approximately a 100,000 miles, 2 to 3 years ago. And they are recommending to change them again, Preposterous. When I requested if there's anything they can do to honor their work,The response was underwhelming. One last item that I think is most important in the service business's attitude in greeting customers. The feeling I had when I went into your service shop was the people work for you avoid it Eye contact and was busy with their own items however would greet and say good morning to other Subaru employees not me the customer, this actually befondled me and speaks of the culture. My wife and I are ready to purchase a new vehicle And we were looking at 1 of the top of the line Subarus Or a grand Highlander, this experience helped make our decision to purchase a $68,000 grand Highlander From green tree Toyota.

Feb 06, 2024

Effective and efficient, as usual.

Feb 06, 2024

Fantastic service consultant!

Feb 06, 2024

Great!

Feb 06, 2024

I literally bought another Subaru bc of the amazing service experience. I owned Volvos for years and never got the same level of customer service as I do at colonial

Feb 06, 2024

I received a text AFTER I left Service telling me I needed a tire Rotation! Will need to make another appointment to return to Service. And headlight was replaced BUT the dashboard light is not turning on with high beams on,like it used to do? Maybe not checked?

Feb 06, 2024

Let me know what was going on and made sure I knew all options. Always friendly staff.

Feb 06, 2024

Montahana is such a great person and explains everything so nicely

Feb 06, 2024

Montana had great customer service skills and kept me up to date on the repairs.

Feb 06, 2024

Ryan, our service advisor and the entire Colonial service team provided outstanding service on my Subaru. This is the 14th vehicle we’ve purchased from Colonial and we wouldn’t think of going to any other dealership for sales or service.

Feb 06, 2024

They were very nice and helpful. Unfortunately it took 2 hours to just check the brakes even with an appointment No repair was necessary. I appreciate the honesty

Feb 06, 2024

We have bought multiple cars from Colonial Subaru and every experience has been great. I completely trust them!

Feb 06, 2024

We were late for our appointment, however Seth Robinson, our salesperson, gave us all the time necessary to become acquainted with our new Subaru. He was thoughtful and courteous throughout our lengthy time at Colonial.

Feb 06, 2024

Went in for a routine scheduled oil change and general checkup. The mechanic found a safety issue that needed fixing. They immediately inserted my car into the schedule and sent me on my way with an unscheduled loaner. The service people are always pleasant and thoroughly explain what's going on and all the choices.