Coastal Auto Collision & Customs

Jan 17, 2025

Just before Christmas, I stopped by on a Saturday morning without an appointment and from that point on everything went perfect! David communicated very well with a quick and fair estimate, and Tammy worked with me every step of the way to get a timeline for repair. It was a fender-bender, and they treated me like it was the most important job to them! They have a great team who work really well together - during different phone calls and questions, the answers were consistent and complete. I felt comfortable with giving them the job - when the car was finished - WOW - great paint match and like new. I am super impressed. Finding Coastal Auto Collision in the middle of so many other local options was super fortunate for me. I will work with them again, and recommend anyone to stop by and see what they can do for you. Happy New Year! Thank you

Jun 07, 2024

Very nice staff, great service and they get your vehicle back to its beautiful self. Definitely recommend!

Feb 07, 2024

Awesome job by Nigel and David at Coastal Auto, repairing damage to my new Toyota Camry, which was rear ended in a parking lot. My dealership and all the shops contracted with my insurance company wouldn’t touch the car for a couple months and said it would take one or more months to do the job, Nigel provided a reasonable estimate, took my car in right away, and made it like new, and the pain job matched perfectly. Nigel worked with the insurance company on pricing, so my only cost was my insurance deductible. I highly recommend Coastal Auto since they are very professional, reputable, and provide quality service.

Feb 07, 2024

Came here for a little fender bender. Everyone I met was helpful which made a relatively annoying situation easy to deal with!

Feb 07, 2024

Came in for a bumper repair and I was out in minutes. Great job! Highly recommend Nigel and Coastal Auto! Thank you so much and we are very happy with your work!

Feb 07, 2024

Did an excellent job have a 1 year old Lexus and they finished the job quickly and for less than the original quote very happy

Feb 07, 2024

My mom had two small bumps, both her fault, so we had to find an affordable way to fix up the car to keep her looking good. I don’t have before pics, but you can still tell, they did a million dollar job. I wanna point out they really cleaned up her headlights too, which she’s been wishing for years to do! The whole car sparkles and they buffed out every scrape and fixed up all the details like it’s brand new. It will keep her feeling great about it to drive it for much longer and will help the resale value for sure. The price was totally reasonable and they got it done quickly with great communication. Would recommend to anybody.

Feb 07, 2024

Nigel was extremely friendly, professional and helpful.

Feb 07, 2024

Shout out to Coastal Auto Collision & Customs. Called to ask about bumper bracket clips and fasteners. Went down there and offered to pay for the clips and screws, but they wouldn't take any money. Super cool of them. Also offered to work with me on some body work in the near future that would fit my budget. Will be back soon.

Feb 07, 2024

They do a great job and are very fair with their pricing. Highly recommend.

Feb 07, 2024

They repaired the corners of my tailgate which were cracked, bent and rusting in a timely and hospitable manner, doing a great job! My tailgate looks brand new as if no damage was ever done and they efficiently put all back together. It's nice that they were so good at what they do and I have no problems. Lately that's difficult to find in a business. Thankful

Feb 07, 2023

Fantastic group of people to deal with!!

Feb 07, 2023

A great repair shop. Easy to work with. Upon starting the repair, they discovered additional work needed the insurance estimator missed. Handled the issue with the insurance company without me having to do anything. I needed a rental. They handled the return of the rental. The work was completed sooner than estimated and they did a great job.

Feb 07, 2023

Can't wait for the work to be done on my truck they haven't let me down with their excellent work that they have done for me in the past

Feb 07, 2023

I was really hoping to be able to give these guys a 5 star review. Took my brand new car in to them after getting damaged by flying road debris on 75. After reporting the claim to my insurance company I called around to multiple shops. Most were weeks out on work. Called Coastal and Dave was very friendly and willing to provide me an initial quote as soon as I could bring it down. Took it down right away. Dave was very friendly and professional and walked me through the process. They got the car in the shop the following week and took about 2 weeks to fix/repaint. Not too bad considering they had to deal with the insurance company etc. Repair on the damaged hood seemed to be done well except for the paint job(more to follow on that). Insurance company would not allow them to replace the front fascia/bumper but instead told them to repair the plastic. The seam where it was re-bonded is easily noticeable running your hand over it. Not really visible so I can kind of let that slide. But again the problems lie in the paint job. No other way to put this but whomever did the repaint on both my hood and bumper did a TERRIBLE job. All kinds of "fish eyes" in the paint that is really noticable. Also very noticeable tiger striping in the paint. I'm not an auto body expert by any account but I feel like a student in a tech program could have done a better job. It's repaint in your driveway quality at best. There's no way you could convince me that they didn't see all the defects and the fact they considered it acceptable is the reason for this poor review. After this 2-3 week process I was just ready to have my brand new car back. I chose not to make a scene at the shop because I felt that it would have been unproductive and probably turned nasty. I'm at the point now where I'm going to have to take it to another shop and have it redone on my dime which will probably be another $2K. Sucks when you have a brand new $50K car. I held off on posting this review for a few weeks just to see if I could come to live with it and cool down. However the quality is sub par at best and I didn't want others to have the same thing happen to them.

Feb 07, 2023

My family and I have had to use this shop a few times and have always had a good experience. I have had small repairs to one LARGE repair done and have consistently been pleased. They have always worked around my work schedules, been friendly and done fantastic work all in a timely fashion. I have recommended them to my boss, co workers, doctors and other family members as I trust them with my car. I hopefully won't have to return soon but will continue recommending them!

Feb 07, 2023

Needed a scratch removed from my truck Nigel and Dave got me squared away in a timely and efficient manner will definitely use again

Feb 07, 2023

Simply an awesome auto body shop. No BS. Everything was completed in a timely manner. Highly recommend. I will be using them in the future

Feb 07, 2023

Someone back into my rental leaving a small ding that I knew the insurance company with the rental service would go crazy over. Brought it here and David' literally pushed it out with is hands. I asked the charge and david said "no chatge" we created our business to help our community not rip them off" David literally saved me from. Tons of stress. Thank you so much!!!

Feb 07, 2023

This place is great!!! My situation was very different. I have a hitch bike rack. When I got down here I went to take it off and sheared off the bolt leaving half in the threaded area! I tried several things myself and wasn’t able to budge it. So I thought of a machine shop. On my way there I was sitting at a light and to my right was Coastal Auto Collision & Customs. I decided to try them. Sure enough the guy pulled out a small pipe wrench and a long pipe. After about 5-10 minutes, bam the piece was removed. Big thanks to them in helping me with my problem!!!

Feb 07, 2023

We love these guys. They are so good.

Feb 07, 2022

Best around super good estimate

Feb 07, 2022

Henry, Peggy and the team there are extremely kind thorough and do amazing work! They're so great, you can refer your mom to them and know she'll be treated exceptionally!

Feb 07, 2022

I had a rusty floor pan on my older Jeep Cherokee. The repair work they did was top notch and of the highest quality. No shortcuts at all, replaced the pan, undercoating, seam sealing, all done perfectly. Their price well below what others had quoted and I couldn’t have been happier with the finished results. Will definitely recommend to friends. Thanks again

Feb 07, 2022

I highly recommend this business! Just got my bumper fixed after being in a rear end collison, the parts arrived quick and I was quoted 90 minutes for repair but Dave and his crew had my car ready in less than 45 minutes. I was given some other quotes for some cosmetic issues from a previous minor hit and run accident and will be returning soon for more work to be done on my vehicle by Coastal Collison! Dave is awesome and very trustworthy ! Oh,and how could you not love that sweet dog behind the desk! ​😍

Feb 07, 2022

I went here for repair of bumper and to paint bumper. So when I picked up my car the black trim at bottom of bumper was well basically ruined. It is like they used a chemical on it and messed up the dye because they are dyed not painted. So I brought to the their attention the problem and was told they would buy back to black and have me come back and fix? Temporary solution to permanent problem so I said I would just do it myself which I did and did very little to improve problem. Furthermore I could still see damage that was repaired if I looked close enough. Seriously thought I was in the twilight zone would not use or recommend. I

Feb 07, 2022

Las personas que ahí trabajan hacen tu visita muy agradable .

Feb 07, 2022

My son had a car accident that ripped off his back bumper. A friend suggested Coastal Auto Collision. The folks we talked to in the office were helpful, and responded quickly. We had an estimate in a few minutes. This happened on the Friday before the 4th of July, and was followed by a tropical storm on Tuesday and Wednesday. Despite all of that, they got the replacement bumper and finished the car quickly, and even came in on Saturday for us to pick it up after final tweaks and washing. They were professional and the work was excellent. I highly recommend them, and while I hope I don't have to use them again, if I am ever in that situation, my car will go there for repair.

Feb 07, 2022

They do a very good job st a reasonable price. I have used them several times and always happy with the results

Feb 07, 2022

Took my BMW there for an insurance job, rear bumper needed to be replaced, I had indicated that if they took any parts to swap onto the other bumper that they would break. They preached that they had over 25 years of experience, first they painted the bumper impact strip the wrong color, they broke the other trims while transferring them from one bumper to the other, and the worst part is that they tried to let it slide by as if one would not notice.. the pathetic excuse from the rude lady at the desk “it’s an old bmw”. The interior of the car was freshly redone, received it with grease dust and dirt. Again 25 years of experience, but lack to attention to detail and proper care of a customer vehicle is just negligence. Would never recommend these people are CLOWNS.