CMA's Colonial Auto Service & Parts Center

Jan 30, 2025

Colonial Auto Service Center always is top notch in service and getting me in for service on my vehicle. Branden Tinsley helped check me in as my service manager, Ka-Tari Brown, was busy helping other customers. Once done, Ka-Tari came to check on me as well and got my vehicle in for service. Ka-Tari also noted that the technician found that one of my newer tires had damage that called for it to be replaced out of a safety concern. We were able to get a new tire ordered and put on the next day! They are super helpful, friendly, and always willing to make sure that my vehicle is safe. In this crazy world we live in anymore, I’m so thankful for them!

Jan 30, 2025

Very nice & polite customer service .very good to work with ,experience was great.

Jan 23, 2025

Just had service performed for my '21 GMC 3500. Been there a few times and have only dealt with Ka-Tari Brown. Really good guy, very responsive. Highly recommend him and all the service department.

Jan 06, 2025

I had an excellent experience at CMA's Colonial Auto service. Ka-Tari Brown was fantastic with customer service- super friendly and professional. The state inspection was quick and seamless. Highly recommend this place for its efficiency and top-notch service!

Dec 06, 2024

Excellent service. Branden was my advisor and top notch guy. When I picked up Ka-Tari was the advisor that checked me out. Another top of the line person to help me.

Dec 06, 2024

Ka-Tari Brown was awesome and squeezed me in for a state inspection. They took care of me and even paid for my ride to work after drop off! Plan on going back for everything.

Dec 06, 2024

Ka-tari was incredibly helpful. Can't wait to use colonial for all my future car services!

Nov 06, 2024

Excellent service and repair. Great service from Branden Tinsley and Brandon Smith Great team Thanks

Nov 06, 2024

Great service, great people, and Ka-Tari is so easy to work with and very knowledgeable. Got everything done in good timing and I was out the door.

Nov 06, 2024

I had a truly exceptional experience with CMA's Colonial Auto Service. I recently had some front end suspension work done on my Yukon Denali. Ka-Tari Brown and the technician team went over and above with this service experience and well exceeded my expectations. Without even have to prompt, they took care of several recalls on my vehicle during the service visit that were fairly involved. They then turned to doing the front end suspension work. When this work required some extra time to complete, the technician stayed two hours after the time the service shop closed and Ka-Tari stayed well past his shift as well. Ka-Tari was very professional and kind throughout the entire service visit. I cannot recommend them highly enough. It provides real peace of mind to know that this is the level of support available in the area as a GMC owner. A five star rating isn't enough.

Nov 06, 2024

I recently needed a major repair on my vehicle. Unfortunately, the extended warranty company was being very uncooperative. However, Ka-Tari Brown, my customer service representative, was amazingly helpful and advocated for my needs with the management team at Colonial. They were able to find a solution to the problem and ensure that I did not have to cover the cost of the repair as it should've been covered under the warranty. I could not have been happier with the result and appreciate the time that they took help me out.

Nov 06, 2024

Ka Tari is an exceptional employee. He is very professional and courteous. He listens to you and solves the problems. He is dependable. A great asset to this establishment. We had some concerns and he connected us to Nick Walton and between the two they took very good care of us. With thanks, Donald and Candace Morris

Oct 06, 2024

Definitely appreciate Ka-Tari getting me in Last minute for an inspection today! Thank you for helping me on the spot today, grateful for you all!!!

Oct 06, 2024

I recently brought my Lincoln Navigator in for a lot of repairs which meant quite a few visits and interactions with the team there at Colonial. Branden Tinsley went to bat for me with my warranty company to ensure that as much of the needed work as possible would be covered. He made sure I was situated in a loaner vehicle since I teach and travel in-state during the week, and he was always willing to personally address my concerns about the condition the vehicle was in at pick up whenever I stopped by from the time we began coordinating this extended stay until the time I finally picked up my fully repaired and detailed truck. Todd Wheeler received me with calm, kindness and provided prompt reassurance and action one morning when my battery had died at home and I couldn't get out to work/in process meetings. He sent Colonial's new Repair Vehicle to my home and I was back on the road in less than an hour after I placed the call. 4 stars instead of 5 only because I was negatively impacted by some of the at times days and weeks-long delays in communication (returned calls and emails) when I'd contact the services department (recall: running diagnostics, interfacing with the warranty folks, waiting on a loaner vehicle to become available and then finally the repairing and detailing itself took many visits and weeks to coordinate and carry out). I can appreciate that they're busy folx. And I appreciate that they took the best care of me that they could with what space was available to them at the time.

Oct 06, 2024

I took my car in to see what was wrong with my speaker & Ka-Tari was very helpful with seeing if it was still under warranty & called the warranty company for me & everything ! I will definitely be going back for more services !

Oct 06, 2024

Knowledgeable staff and friendly, welcoming environment. Appreciate Todd and his entire staff for their help. Many years (like 15+) of positive experience with Colonial

Sep 06, 2024

Gino Deanne shows poor professionalism and displays a poor image of Colonial Auto by inappropriately posting ads on FB which are against policy.

Aug 06, 2024

I just want to take a moment to say you guys are awesome! Branden Tinsley always takes care of me even when I don't have an appointment. I was recently in there and they got me squared away and he and Todd Wheeler managed to save me some money for being a loyal customer. You guys really do care and I'm proud to be a part of the CMA family!!!

Aug 06, 2024

They are a bunch of criminals cheating hardworking people out of there money with ridiculous prices and takes them 2 hours to do a inspection and oil change sorry service

Jul 06, 2024

Having taken my vehicle to Colonial Auto Center for an electronic problem, they quickly diagnosed the damaged wiring caused by squirrels chewing wires in the undercarriage. The repairs were done expeditiously. All the service advisors were fabulous to deal with and hats off to Ka-Tari Brown for going the extra mile to repair my 2022 Chevrolet Silverado! Absolutely the best dealership I have dealt with in many years. I will be returning as a regular customer in the future. Congrats to the whole service team for making this unfortunate occurrence end well. Collin K Craig

Jul 06, 2024

Took my GMC Sierra in today for it's first oil change and tire rotation. I booked the appointment online as a drop off, but when I arrived at the service center I asked to wait for it instead. Branden and Ka-Tari were so accommodating and friendly. They made sure my truck was in and out quickly and kept me posted on the progress. Thank you both for all you do. My appreciation to the employees behind the scenes who did the work in such a timely manner!

Jun 06, 2024

Colonial Auto Center did periodic maintenance and a recall. Shoutout to Ka-Tari Brown, service advisor, for keeping me informed and having the truck ready when promised.

Jun 06, 2024

Once again, the staff at CMA Colonial Auto Service & Parts Center have been very helpful. I recently had both recall work and a warranty repair completed on my vehicle. The process was completed in a timely manner and both Joey and Ka-Tari were very helpful.

Jun 06, 2024

Rob Morris was the greatest guy to work with at Colonial. He was so kind and helpful! If you are in need of a new or used vehicle, I recommend talking with Rob!!

Jun 06, 2024

The best Nissan service center in the area. Their customer service is outstanding.

May 06, 2024

Colonial provides wonderful customer service. Brandon and Joey were exceptionally helpful with my car.

Apr 06, 2024

I have been taking my personal automobile's to Colonial Auto to be serviced for many years. The staff are knowledgeable, professional and detail oriented. These qualities take the stress and worry out of keeping my automobile safe and operating at its best. They keep me informed as to the progress of their work and make timely recommendations for future maintenance needs. My business requires me to drive long distances and the knowledge that my vehicle is in top condition is invaluable.

Mar 06, 2024

Just got my Acadia's state inspection Quick service and very professional Thank you Ka-Tari Brown

Mar 06, 2024

Unfortunately I've had to visit more than I would like due Ford having poorly designed parts. Brandon and everyone else here has been nothing short of great. Exceptional service, honest, and reasonable prices.

Mar 06, 2024

Very knowledgeable people and they provide great service. Will definitely keep coming back

Mar 06, 2024

Branden Tinsley was extremely helpful fitting me in for an inspection. Highly recommend.

Mar 06, 2024

Good work, and appropriate price

Feb 06, 2024

Easy experience!

Feb 06, 2024

I get excellent service at CMA Colonial Auto Service & Parts. They have cared for my Ford Edge for several years and I keep going back because they're responsive and knowledgeable. Brandon is terrific; wouldn't go anywhere else.

Feb 06, 2024

I'm so disappointed. I was looking for a used SVU/VAN for My son who has four small children two in car seats. My limit was $15,000 cash. Colonial Auto showed me a Honda Odyssey that looked perfect. They assured me that it had been worked up and down and had no issues and that this would be a car that would last my son's family for many many years to come. So, we took it to our local and mechanic who found guess what, A major transmission issue. Within weeks of me notifying colonial with documentation that the transmission was in poor condition and would need to be replaced in the next year or so, a$7,000 investment on a vehicle that we were already planning to pay $15,000 cash for. Within days of notifying colonial with documentation about the transmission the vehicle was back up for sale. I feel sorry for the next buyer because colonial doesn't really care about you or your family's safety. Like most businesses this is all about the money. Laura the sales person spent copious amounts of time repeating to me how much work this van had done on it. High pressure tactics to say the least. As far as I know colonial had a decent reputation but you'll never catch me there again, And if I can discourage my friends from doing so I will. I do know the general manager says he is looking into this and If he finds a satisfactory resolution I will definitely update this review.