Cavender Cadillac Service Center

Feb 06, 2025

Carlos made sure that the all the maintenance items were taken care. Carlos always makes sure that my car is in good working condition. Thank you Carlos!

Feb 06, 2025

Ray really took care of us in the Service Department. He was professional and let us know the status of our car the entire week they had it. We appreciated his communication and commitment to our happiness.

Feb 06, 2025

Horrible communication. I will not be going back.

Feb 06, 2025

Ray is awesome. He explains things so well!

Feb 05, 2025

Ray is nice knowledgeable and timely.

Feb 04, 2025

Linde was very professional and courteous and listened to our needs.

Feb 02, 2025

Encounters with staff are always polite and professional. The service has been efficient. I trust Carlos, he has always guided me with the maintenance and care of my car.

Feb 01, 2025

Carlos Villarreal is a fantastic Service Advisor! He is consistently professional, friendly, and attentive. He provides insight as to what services are most important to get done and maintains communication throughout the service. Carlos is the main reason I return, I trust his guidance.

Jan 31, 2025

Service is always thorough and efficient, and the whole service staff is friendly and knowledgeable.

Jan 31, 2025

We have been a custom of Cavendar Cadillac and their Service Center for a number of years. They always over perform. Carlos V. has been our primary trusted service advisor for all these years and I would have hard time switching to a new advisor.

Jan 30, 2025

Always professional and willing to take care of any problem.

Jan 30, 2025

Carlos has been my Service Rep for a long time He always provides friendly & professional advice on all aspects of my Cadillac SUV

Jan 30, 2025

Carlos was great. Made arrangements to have our car delivered to us. Highly recommend Carlos and Cavender service department.

Jan 30, 2025

Fast and excellent service

Jan 30, 2025

Great service staff! Pleased with the work so far.

Jan 30, 2025

I have been using Cavender service department for 12 years. I have referred few people to Carlos. He is an excellent service Rep. He keeps me informed of services that need to be done on my XT6. He also helps me trouble shoot my car when I call about an issue.

Jan 30, 2025

I have enjoyed being a Cavender Cadillac customer since 1995/1996. I've always enjoyed our relationship, even when there is a problem which will cost "a couple of dollars" to fix. Appointment is available in short order. I like the way my Service Advisor Carlos explains problems and associated cost, and whether the issue needs to be corrected immediately or wait until my next maintenance trip. He keeps me informed of my car's condition.

Jan 30, 2025

I have purchased two Escalades from Cavender Cadillac and the service is usually very good. This last time was a disaster. My keys were lost for 15-20 minutes. The number card that is placed in all vehicles was left in my vehicle along with a floor mat. When I jumped out of my vehicle to remove what was left behind my phone holder fell and broke so I had to replace it. Again, Cavender is usually a good place to get your car serviced but it was not a good place for me last week.

Jan 30, 2025

I went to Cavender Cadillac for a oil change and my service was excellent. My advisor Kevin was very informative. He explained services my vehicle needed and did not pressure me to have them completed when I told him I would put them off for another visit.

Jan 30, 2025

If I could give zero stars I would but one is the lowest I can rate. The service from Mr. Carlos and management was quite professional to this day I don't understand when he said a couple of times that they didn't service cars like mine my car is a 2020 and I guess he said that because I didn't buy the warranty with Cadillac. The first time I went to parts counter to ask for a new control and an extra key the parts guy kindly helped me we ordered control and key and then I went to the appointment with Mr. Carlos from the first moment I was able see the attitude of this man who you can see he wasn’t not happy to service my car the man inspected my car he went to the lobby and in front of all the people he told me that my car had a warranty block and that they did not take cars like mine he said if he program the new control he doesn’t know if the new control or my original control is going to be functional or something was going to affect the car with the computer or maybe going to break down, which I was shocked I called my husband explained what Carlos was saying and of course, we agreed not to do the new control. We don’t want the car to break down. I think when he mentioned that they didn't take cars like mine. I guess it's because I don't have the Cadillac warranty and that's why they didn't make the key I went to parts I told the guy who sold me the key and control and he and the girls there were like that’s not correct but at the end no one took a moment to go talk to a Manager or something to ask if what this man was telling me was correct. other than Mr. Carlos is very arrogant and you can see he is not happy working there and has an unprofessional attitude. I will not return to this agency for my car needs.never again

Jan 30, 2025

Updating my review today great customer service Ray and Carlos.

Jan 30, 2025

Everything was perfect thanks to Carlos!

Jan 30, 2025

We were very grateful for Ray, our service advisor. He kept us updated daily with the progress which is hard to come by these days. We had a vehicle at the dodge dealership in San Marcos and it was like pulling teeth to get a status on our truck. Ray has that old school customer service and kept us apprised and made sure I had a loaner.

Jan 23, 2025

Carlos keep me updated on the repair and work status... knowledgeable and professional. Definitely was a good experience. Cavender Cadillac and Carlos took very good care of my Escalade. Thank you

Jan 23, 2025

Carlos was very polite and professional.

Jan 23, 2025

Cavender is the best! Carlos even noticed I needed a front license plate cover and put it on free of charge when I got my oil changed! They really take care of their customers.

Jan 23, 2025

Great customer service as usual. Ray Trejo is a tremendous help and always goes above and beyond to make sure I get all my needs taken care of. Never a bad experience - my wife and I really appreciate everything Ray does for us. Thank you

Jan 23, 2025

Linde Esteban was amazing technician, undeniable efficient service.

Jan 23, 2025

The Service to repair the items responsive to the Wrench Light were taken care of in a detailed timely manner. 2014 Cadillac CTS runs like new again!

Jan 23, 2025

Very helpful overall great Carlos was very helpful as usual. I always ask for him to be my advisor.