Chilton Auto Body - San Francisco

Jan 07, 2025

Amazing customer service and my Lexus came back looking better than before. Never taking my cars anywhere else!

Jan 07, 2025

Amazing service! Had a hit and run happen to my truck over the weekend. They were able to begin working on it first thing Monday morning. Had my truck back to me a week later, even during the Christmas week. Made it hassle free for me. Highly recommended!

Dec 07, 2024

I had the worst experience with CARSTAR Chilton Auto Body - San Francisco at 166 Wisconsin St. This is by far the most unprofessional auto body shop I have ever dealt with. Instead of using original new parts, they installed aftermarket, poorly repaired parts and tried to convince me the car was "fixed." My car was towed here by my insurance company, and the shop initially estimated 14 days for repairs. Surprisingly, I was called just two days later to pick up the car. At first, I was happy, but when I arrived, I was shocked by the condition of my vehicle. The parts were hastily put together without proper fixing, the paint was full of scratches, and several other issues were immediately noticeable. After pointing out the problems, the car had to stay for an additional week. When I finally picked it up, I noticed new scratches and overspray paint on the windows. On top of that, they didn’t even bother to clean or properly wash the car after the repairs. This entire experience has been a nightmare. I would never recommend this shop to anyone. Their work is sloppy, their timeline unreliable, and their overall service incredibly disappointing. Avoid this place at all costs.

Dec 07, 2024

Took my car in for a repair job here and the service was great. Very efficient and communicative, I was very happy with the constant update from the team.

Nov 07, 2024

Thanks for the great work on my car and excellent customer service

Nov 07, 2024

They did a great job on my car! Very helpful, coordinated with my insurance, and kept me up to date on all repairs needed. Thank you!

Nov 07, 2024

They took great care from the start! Made sure that I was informed with what was going on with my car every step of the way and made it as easy as possible!

Nov 07, 2024

Update: Went again there. This shop deserves 10 stars not 5!!!!!! Amazing! Fast, efficient excellent service. Great job regarding repairs on my BMW. The staff is courteous, polite, and very nice. Literally no complaints. We worked with Rollyn, who provided service that goes above and beyond. Very happy, and will highly recommend this shop.

Nov 07, 2024

Very professional. 5 star customers service. The lady answering the phone was very kind, consistent, and professional. Definitely recommended this auto shop.

Nov 07, 2024

got my side mirror fixed/replaced in 1 day. also gave me a car wash. great and consistent communication. handled all communication / transportation for rental car (enterprise).

Oct 07, 2024

Easy experience and lovely staff!

Oct 07, 2024

Third time going there. Excellent work, excellent communication, makes the whole process so easy. Highly recommend

Sep 07, 2024

Excellent work on my car. They delivered it on time. Very friendly customer service and very good attention from Miss Jasmine. I really recommend them.

Sep 07, 2024

Fast, friendly

Sep 07, 2024

Great communication and quick response and repair time

Sep 07, 2024

I am extremely dissatisfied with the service I received at CARSTAR Chilton in San Francisco. The bottom line is this: I was returned a car that was unsafe, with sloppy work and missing components. As soon as I drove away, I realized there were new warning lights on my dashboard that had not been there before. In fact, there were no dash lights on at all when I brought my car in for body work. However, after picking it up, I was immediately greeted with multiple warning lights, including a disturbing read-out that says, “SRS Airbag System Malfunction. Visit Your Dealer.” I went in for a back bumper repair, and there is absolutely no reason I should now be dealing with mechanical and airbag issues. To make matters worse, a piece of the car is now missing in front of the gear shift - a part of the cup holder/organizer is just gone. This is not just inconvenient but also potentially dangerous. I almost had my coffee topple over completely when I was pulling out of my parking spot, which could have caused an accident. Instead of the cup holder, I found part of a tool left behind in my car. Additionally, some sort of filter was randomly floating around inside. My charging cord is also missing. Perhaps the most infuriating and unsafe oversight was discovering that my daughter's car seat had been uninstalled without any notification. The back tether, side hooks, and seatbelt were all undone, and it looked untouched. I nearly drove off with my daughter in it before realizing what had happened. The level of negligence and lack of care in returning my vehicle is completely unacceptable. I strongly urge others to avoid CARSTAR Chilton at all costs. This experience has left me with a car that feels unsafe to drive and a deep sense of frustration. Do not risk your vehicle - or your safety - by trusting them with your car.

Sep 07, 2024

I was treated with support, respect, understanding, and compassion. Fast service and professional. I was sad about my car and Jessica was so nice to me. I felt I had the emotional support I needed while knowing that my car was going to be okay even if insurance was going to have to total it. She helped me process cleaning out my car. I felt supported. Everything ran smoothly and I felt like I ended up in a trusthworthy place.

Sep 07, 2024

If zero was an option I would use it. I contacted Chilton about repairing our Tesla trunk. Over the course of a year, I was told that the parts are very difficult to get, there were other delays, it's ready for the work to happen / oh wait, it's not don't bring it in. In all that time I had only one or two calls returned from the shop. Rollyn (or someone else there) says he'll call you back but he will not. Take your business elsewhere. We did and now our trunk is fixed.

Sep 07, 2024

Incredible service! Jasmine is excellent!! Body work was impressive too!

Aug 07, 2024

Came here as an original recommendation from my insurance company a few years back to make repairs on my car from a hit and run that occurred while my car was street parked in the streets of San Francisco. I wasn’t expecting much originally due to my experience with prior body shops. Today marks my 4th or 5th time repairing my vehicle with 166 Wisconsin st CARSTAR Chilton. Not only is the customer service a whole step above all other body shops I have ever worked with, but also their workmanship is also top notch. They really take in consideration appropriate windows for repairs so you’re not waiting for your cars for weeks on end and the work really shows for its self. The best part is that I have not had a single insurance company ever deny my vehicle being repaired here they’re accepted by many many many different insurance companies which makes the whole process that much easier as simple as a couple calls and dropping the car off then picking it up I’ve never had such an easier experience. They also work close with enterprise they pick you up drop you off and get you to your rental so easy and so painless. Nothing but positive experiences if you decide to come work here ask for rollyn he’s one of the best people I have ever worked with.

Aug 07, 2024

Farmer Insurance recommended me here and their service was amazing. They charged me very fairly and car came back looking brand new. Scott was very responsive to all of the emails i sent.

Aug 07, 2024

I was very happy with the service I received. They went above and beyond and Jasmine and Roland were friendly, knowledgeable, and professional. However, I was confused by the unprofessional reception i received from Scott when I dropped off the car the second morning, after receiving a confirmation call. He told me, “Well I don’t know why you’re here. I didn’t call you.” And then he proceeds to tell me he’d check the system but they have such bad wi-fi in the building. I really hesitated to leave my car with him, but insurance had already approved it and he was able, somehow, to produce a print out. Not a good look for this business that excels in every other way.

Aug 07, 2024

The people who work here are helpful, so nice and all seem to know what they are doing, regardless of their position! They are also so prompt!

Jul 07, 2024

Absolutely terrible auto body. I was in a front end collision with my Volkswagen. I had to bring my car back a second time after my car was in the shop for 7 weeks with zero communication. Yea. You read that correctly. 7 damn week. The technicians do not know how to repair Volkswagen cars at all. I am now sitting in another auto body to find out numerous things that were not repairs correctly from this accident. Carstar also lifted the car wrong when doing the repair (lucky it didn’t fall off the lift) damaging underneath my vehicle-snapping the bolt of the protective cover and causing me major trouble on a cross country trip. DO NOT WASTE YOUR TIME OR MONEY HERE. Horrible communication, pathetic attempt repairing the damage correctly and did additional damage to my car. INCLUDING BREAKING THE SWITCH TO MY WINDOW. Which was the only thing they repaired correctly. I will be filing a formal complaint with AAA to get them removed from their “guaranteed autobody shops”. Pull it together CARSTAR. Y’all are a hot mess. The head guy is more worried about putting you in a rental car and getting his “kick back” than repairing your car correctly in a timely manner. Y’all need some addition training. Pathetic attempt repairing my car.

Jul 07, 2024

Excellent work, and fast! I can always count on Chilton Autobody for an expert, hassle-free job.

Jul 07, 2024

Fast and convenient service

Jul 07, 2024

I just wanted to share my wonderful experience! My catalytic converter was stolen, and in just a day and a half, my car was ready! The support I received was amazing, and the staff was so kind. They even gave my car a wash!

Jul 07, 2024

On time. No fuss. Professional. And great service. Best rental car experience I’ve ever had.

Jul 07, 2024

We had ann excellent experience with Carstar. They were very informative about the process, kept us up to date with notifications and were helpful and friendly! They completed the job on time and our car looks and drives great! I would definitely recommend them.