Car Scientist

Dec 07, 2024

Came in for an oil change and air filter replacement, Patricia Ray, I believe is the owner, at first was all nice and welcoming, until we pointed out that they hadn't completed the services. (The tech's did not change the Air Filters and claimed they did, even after showing them the old (Dirty) ones were still in there.) She claimed they did WITHOUT even checking with anyone. To make matters worst the oil filter wasn't tightened properly and started leaking, leaving spots everywhere the car was parked. No apologies, or anything from Patricia or the techs. SUGGEST YOU GO TO SOMEONE ELSE OR USE THEM AND CHECK TO MAKE SURE THE SERVICES YOU'RE PAYING FOR ARE PERFORMED.

Oct 06, 2024

Decent shop depending on what you need done.

Sep 06, 2024

Bad customer service jack the prices on porch too high

Sep 06, 2024

Came in to get an oil change, price was great staff was friendly. I will be returning literally the best prices in town.

Sep 06, 2024

Complete rip off, excessively overcharged, services billed were not done. Worst experience ever, lady at front desk pick up was unprofessional. BEWARE.

Sep 06, 2024

I don't know how to start this, but I can't tell you how much I appreciate this place. After reading a few of the reviews on their site, I decided I had to write this. They do business the way it is supposed to be done! It is family owned and operated so their reputation is everything. Honest, fair prices, and great service. I trust them so much, I take my 1970 Ford Bronco to them for everything I need, and I've had some major work done. I have referred them to all my friends and they have never let me down. Don't think twice - give them a try!

Sep 06, 2024

This is a long review but very much deserved. As a long-time customer who brings all types of vehicles here — from my domestic For Mustang, to our imports (VW, Subaru, Mini and Toyato) to my collector's cars (69 Mach1 and my 79 TA), as well as my kids' cars — I have never experienced a more professional, courteous, and cost-effective repair shop and a really do mean this as I don’t generally recommend places but these guys I do. The team at The Car Scientist has always taken the time to provide a straightforward assessment of whether a repair is worth pursuing or not. I appreciate their honesty when they explain that both repairs and parts may take time due to workloads at the time and the rising prices of parts from the dealerships. For someone like me, who is a car guy and enjoys tinkering on my cars , but doesn't always have the time due to my own time-crunches, their pricing has always been reasonable and worth every penny — saving me the time and sometime the pain of working on my daughters Mini Cooper S myself. That said, I have never had to return for a recheck, which speaks volumes about the quality and reliability of their work. Sure, I have paid for diagnostic fees as my OBDSII reader doesn’t always pick up all the codes, but, I have paid the dealership fees to read a code for me, so, this to me is standard in the industry and ensure a thorough examination — they have always been transparent about these charges. I am a consultant, and I charge for my information as well, assume if I owned a shop I would charge for the code reading as well, so be aware of this. For me, I’d rather pay for quality diagnostics once than face hidden problems later. Unlike other places where I've was given a low initial price but ended up paying much more in follow-ups and pissed that I could have done it myself, here, they fix it right the first time as I said before. I've read some reviews mentioning concerns about pricing or wait times, and I think it's crucial to remember that quality work takes time, especially when parts need to be ordered or a repair isn't straightforward. They never rush their work, which is why I've never had an issue with any repair they've done. I personally ask the question first and decide whether I can wait or not. In my experience, The Car Scientist truly understands the long-term value of a satisfied customer. I have always felt they have my best interests at heart, offering me advice that is both honest and fair and at times free. It's unfortunate that some haven't had the same experience, but for me, I wouldn't trust my cars with anyone else. Thanks for the help on the F-RS it saved me over $1,000.00 Five stars, every time!"

Aug 06, 2024

Fast, efficient, trustworthy.

Jul 06, 2024

Another 1 star review. Went here to get an alternator replaced. I was quoted 500 for an alternator/part. When I told the mechanic I could provide my own for less the 1/2 of the price they were charging they said the labor would double and removed my military discount from diagnostic fee. These people are friendly in your face but are crooks. Clearly it says on this paperwork if you bring your own parts it’s 175/185 a hour, they charged me double for an hour of work. They can’t even follow their own paperwork. The second pic was the original quote just to replace an alternator in a hour. I talk to some employees at an auto parts store close by in area and they told me this mechanic shop railroad people everyday they are open. Avoid this place and go else where.

May 06, 2024

Great folks. You’ll never find a mechanic with 5 stars. People are just such cry babies. I am very happy and will 100% go back.

May 06, 2024

I highly recommend Car Scientist. I own a 1984 cadillac eldorado and had previously taken it to a different shop for an oil leak. They found a vacuum air leak and power steering leak. Not only did they took 2 weeks to do the repairs but when I got my car back it was not the same. If anyone has owned a cadillac then you would know how smooth these cars are. My car was shaky, rough idleling, and stalling on me. I took it back to them but my car was never the same. My car has a lot of custom work and I have invested a lot of money just to sit in my garage. It took me almost 3yrs to find someone that I would trust again with my car. When I came across Car Scientist I was extremely impressed with their professionalism and customer service. The ambiance was comfortable and inviting which made me feel at ease. The owner is very knowledgeable, skilled, honest and transparent at all times. I was kept up to date with the progress on my car. Pricing is fair and definitely value for money. The quality of their work is outstanding and exceeded my expectations as I'm sure it will exceed yours too. I even got a courtesy call from the owner to ensure my car was running good after I took it home. So if you are looking for a reliable mechanic that operates with integrity, Car Scientist is the shop for you!!!

Mar 07, 2024

If you want to pay more for services that you don't need then just come on over. They'll get you diagnosed and taken care of in about 48hrs.

Feb 07, 2024

Above and Beyond Customer service for a small thing putting air in a low tire. Excellent Service when a 😊. It's still the little things that matter❗

Feb 07, 2024

Amazing!!! Great service!!!

Feb 07, 2024

Car Scientists is by far the ELITE auto repair shop in the Houston or Katy area.Keith the owner and also the mechanic is by far the best and most thorough,knowledgeable and trustworthy mechanic I have met..I’ve been taken advantage of by other automotive repair shops who made unnecessary repairs and were way over priced..The owner’s wife and Daisy, the office managers always kept me updated and wasre always very responsive to anything that I needed..Looking for an honest and trustworthy mechanic in Katy or Houston? Don’t let just anyone work on your vehicle..Call Car Scientist on FM 1463 in Katy..

Feb 07, 2024

Customer service is horrible here in my opinion and there is a lack of professionalism based on what I witnessed. How can you charge someone without confirming the charges or even speaking with the customer to finalize the total and the service/labor that will be rendered. How can you attempt to charge someone over $500 for a battery change and an "idle relearning". There should be communication with the customer to confirm prices and services. A customer should know pricing upfront. The price in my opinion is excessive.

Feb 07, 2024

Don’t go here. They charge fees to check things that other auto service do not. They charged me 100.00 for diagnostics for brakes and shocks. Then wanted 700.00 for back brakes and drum and 600 for front and rotors but didn’t say anything about pad usage. Really? You can get this done anywhere for 300 with life time warranty at brake check. Then charged me 125 diagnostics to tell me what was needed to get my vehicle ready for inspection. The results were the same as the diagnostic I did 6mo earlier which was the nice sensor which they wanted 1350.00 for this. Then they said they would do any of the work if I didn’t do the brakes. They wanted 3500.00 to fix what I needed for inspection. These people are not trust worthy and would rather argue their point with a new customer and collect the diagnostic fees than do any real work. It’s sad that they don’t realize the long term value of a satisfied customer treated fairly. People will pay a fair price to honest businesses. Just don’t waste your time here.

Feb 07, 2024

Expert, professional and kind service. Allowed me to feel comfortable and safe. Thanks very much for caring. Appreciated.

Feb 07, 2024

Great service, affordable, professional and friendly staff

Feb 07, 2024

Great service, needed an engine replacement and they took care of me with no problems and a great price!

Feb 07, 2024

Horrible customer service. The lead mechanic was short & came off very condescending. They estimated my labor for fuel tank pressure sensor replacement to be $600+ when I was providing my own part. Also needed shaking to be diagnosed and he told me to go somewhere else for that

Feb 07, 2024

I came in because I was 3 hours away from home at a friends house and my air conditioning went out. With a long drive in front of me I came in hopeful it would be fixed easily. Kieth was so sweet and got me fixed up. His staff were also very courteous and treated me like family. I HIGHLY recommend Car Scientist, they are a great group of people who do their best to make sure you have a wonderful experience and leave a smile on your face when you walk out the door.

Feb 07, 2024

I came in for an oil change and diagnostic I was in and out in no time . Highly recommend 10/10

Feb 07, 2024

IN MY OPINION, the service here was very bad. I was provided with a charge of $500+ for simply a replacement of my battery. A couple of hours after dropping off my car, the owner called me and gave me a quote of over $900+ to address my alternator and bad battery. He confirmed during my diagnostic that my alternator was good so I didn’t feel that this was necessary and I declined that and asked if he could ONLY replace the battery and clean up the battery terminals for me since mine looked rough. I was never given a new price for JUST replacing my battery and cleaning the terminals. I was told I would be contacted the next morning but nobody called. The next day I called their office twice and was told that I would be contacted soon by the person that was responsible for my vehicle. When I finally received a call from him, he stated that the labor was done and my total was over $500+ (cost of battery, labor for battery replacement, idle relearn fee - which I called Firestone and spoke with the techs and they didn’t think this was a necessary service/cost just to change the battery, and last the diagnostic fee was still being charged even though I allowed them to perform the work). I was told that my battery alone was $300 and with the other charges, this is how he got to $500+. Again, in my opinion, this fee was excessive and didn’t reflect what should have been my adjusted charge after removing his alternator service from his original $900+ quote. I was told the $900 quote for battery replacement and alternator service was a discounted rate. So I just couldn’t understand how the total for just replacing my battery was $500+. I respect the fact that this is their business and they can charge what they would like, but I think it would have been better business to let me, the customer know and make sure this is within budget before doing the work. That way I could have just said no, that’s too much let me shop around. I also would have appreciated a phone call to let me know how much the cost of the battery was going to be and just a full estimate for the service recommendations overall. A fee of over $500+ for a battery replacement is significant enough to me as a customer, and certainly enough to warrant a phone call to first confirm this charge with me before doing the work to make sure I could afford this. NOW, When I expressed my discontent and discomfort with this customer service over all, his response to addressing this was to reverse all of the service and he did not charge me ANYTHING which I appreciated. However, I had to wait over half an hour for someone to bring the old battery back and additional time for them to put everything back. I was visiting from out of town and this all prolonged my trip even longer. I wasn’t pleased with the service at all and although they came off very nice, I didn’t feel that I had a great experience.

Feb 07, 2024

Knowledgeable and friendly. Plan on using them again. We are lucky to have them in our community.

Feb 07, 2024

Such a great find. Quick, friend and most of all honest service.

Feb 07, 2024

The shop has great reviews on social media. The shop is honest and aims to please. I'm sure the work we had done would have cost a fortune at a dealership.

Feb 07, 2024

They are wonderful and the most honest mechanics I have found in the area. They will neither do nor recommend unnecessary work. Highly recommend.

Feb 07, 2024

They do some good work. But they ripped an emblem off the back of my car (emblem was found inside my car after I got the car back. Car was brought to Car Scientist by a tow truck. Could the tow truck have done it? Yeah but since the emblem was found and placed back in my car it was most likely Car Scientist). AC was working when I brought car in, AC didnt work when I left. Headlight needed electrical work. I specifically told them not to change the bulb. They did anyway, and charged me. Several months later headlight doesnt work. They can fix an alternator and oil pan, but they can break AC and rip of car emblems too. Edit: Yes thats me, May 2022. Some friends and I were talking about car repairs way after the fact and it just reminded me. Am I a douche for posting this a year and a half after the fact? I dunno maybe you can make the call. But the review is 100% accurate. Yeah the emblem isnt necessarily you but the emblem was found in the backseat of my car so most likely it was done at your place. Again I cant pin it on yall but its awfully coincidental. Im not mad about that though. The A/C worked when I dropped the car off, the A/C did not work when I picked the car up. Those are the facts. Again if the A/C died on its own, again, another totally random coincidence. Yes I declined the compressor work. The headlight issue though, I specifically told yall it was electrical and it was not the bulb but you replaced the bulb anyway. It was a totally different color and I believe I paid for it, check the invoice. Also the electrical fix worked for about a year, again another reason to wait to write the review. My headlight doesnt work right now. I was planning on selling the car last summer but the car market (high prices and high interest rates) have made me keep it for now. Again another reason for waiting to write the review. Again sorry, yall were super nice, we spoke about both having family in Memphis and got along. I just went in for a bad alternator and bad headlight. Came out with a good alternator, a good headlight (for a year until it broke again), a bad A/C and torn off emblem. So I decided to review. Up to the readers I guess to decide on if your shop did the emblem and A/C or they are purely coincidental. This is why I dont like bad reviews though, I really dont like to dog on people. But the review isnt unfounded at all.

Feb 07, 2024

We found this car repair when we arrived in Texas in 2020. The owner and his wife were exceptional at customer service and a trust was built. We took all 3 cars there for three years. However things changed this year. We’d drop our car off for service and 6 hours later it isn’t even looked at and this is after calling them first to confirm they could take care of it. Then their prices went up. $113 for an oil change and $102 to fix a break light and add window washer fluid. On one oil change our car was there all day, still no service so we had to go back the next day and came out leaking oil. We had to go back the third day to get it fixed. Our recent visit we dropped it off and At hour four, it hadn’t even been touched. They only completed it because i called as I had to go to work. I feel I’ve been taken for a ride. They don’t seem to care anymore and with those prices for small service I can’t trust their integrity. It’s pretty sad. Perhaps it’s inflation but I feel it’s taking advantage. They lost our family’s business for good.

Feb 07, 2024

You don’t have to look through the hundreds of auto repair shops in the Houuston/Katy area and hope you found one that will fix your vehicle right,not try to sell you on unnecessary repairs and are overpriced as most..Just call Car Scientists on FM 1463 Katy and Keith the owner will will repair your vehicle right and will charge you a very fair price way lower than other repair shops..For peace of mind,just go to Car Scientist and take the worry out of your vehicle being fixed right..Thanks CAR SCIENTISTS!

Feb 07, 2023

We had an electrical problem with a headlight. The receptionist was so helpful and pleasant and connected me to Keith. This man happens to be the most considerate and trustworthy mechanic I have met in a long time. I will use them and refer my friends to them for any work! So nice to find an Honorable ,family run business- shout out to the Car Scientist !!!

Feb 07, 2023

Car Scientist is Gold Cup of auto repair. They tell the truth about the problem and the repair, have incredible knowledge and understanding of car repair ( all years, makes and models). MOST IMPORTANTLY - “THEY TELL THE TRUTH”. Mr. Keith (owner) is incredibly smart, experienced and most importantly - HONEST!! His wife Mrs. Pat is an incredibly sweet, nice, honest and efficient Project Repair Coordinator. WHAT A GREAT PLCE TO DO BUSINESS👍🙏🤗👏

Feb 07, 2023

Not good price…

Feb 07, 2023

Possibly the best experience I've had with a mechanic. They had my issue resolved within hours. Keith was very friendly, helpful, and communicative through the whole process. I'll be coming here for all my car related concerns and recommending to friends and family.

Feb 07, 2023

Really outstanding shop! I brought my car in because the battery was dead — which was odd to me because I just bought it from Autozone two months ago. Well after running a diagnostic test Car Scientist was able to confirm the battery connections were put on incorrectly. I’m all good to go now! Thankful for their honesty and would recommend them to anyone who needs a reliable mechanic